Elvive Total Repair 5 Repairing Shampoo for Damaged Hair

$5.99

Total Repair 5 Repairing Shampoo 13 5 Oz is rated 4.2 out of 5 by 429.

12.6 fl. oz.
13.5 fl. oz.
28 fl. oz.

PRODUCT DETAILS

Elvive Total Repair 5 Repairing Shampoo by L’Oréal Paris is designed to cleanse and repair hair, addressing five visible signs of damage: hair that is weak, fried, brittle, tangled, or with split ends. This repair shampoo is infused with protein and ceramide + repair concentrate to strengthen and smooth each strand, leaving hair healthier, silkier, and more manageable. For best results from the #1 brand in hair repair, use this restoring shampoo with the full Total Repair 5 Haircare System.

Product Highlights:

Targets 5 Signs of Damage: Designed to repair visible damage caused by heat styling, color treatments, and other chemical processes, this shampoo addresses split ends, weakness, roughness, dullness, and dehydration.
Protein and Ceramide + Repair Concentrate: Expert formula combines protein and ceramide to repair, strengthen, and fortify strands.
Paraben-Free: Safe for all hair types, providing gentle cleansing with no harsh additives.
Luxurious Fragrance: Features an uplifting floral blend of creamy notes and fresh green tones to enhance your hair-washing routine.
Eco-Conscious Packaging: Bottles are made with 100% recycled plastic.
Complete Haircare System: For optimal results, use this shampoo with the full Total Repair 5 system including Total Repair 5 Repairing Conditioner, Ceramide Recharge Leave-In Conditioner, Damage Erasing Hair Mask, and Power Restore Hair Mask.

Why Choose Elvive Total Repair 5 Repairing Shampoo?
This shampoo provides a complete repair system for damaged and brittle hair. When paired with Total Repair 5 Conditioner and Leave-In Conditioner, it improves the look and feel of damaged hair while offering hair-strengthening benefits over time. The commitment to sustainable packaging emphasizes L’Oreal Paris’ dedication to mindful beauty solutions.

What It Helps With:

Weakness: Strengthens hair fibers to reduce breakage and improve resilience.
Fried strands: Revives over-processed, damaged hair, helping to restore softness and smoothness.
Brittleness: Nourishes dry, brittle hair, improving elasticity and making it more flexible and less prone to breakage.
Tangles: Smooths strands and reduces snags, making hair easier to detangle and style.
Split ends: Seals split ends to reduce fraying, leaving hair with a polished, healthier appearance.
*Excluding labels

WHO SHOULD USE IT

Elvive Total Repair 5 Shampoo is great for those who are looking to repair the 5 signs of damaged hair. These signs include hair that may be:

Weak
Fried
Brittle
Tangled
Split

It’s ideal for restoring softness and rebuilding strength for hair that’s been damaged by heat styling, color treatments, or other chemical processes.

WHEN TO USE

Apply Elvive Total Repair 5 Repairing Shampoo during your regular wash schedule anytime you want to combat visible signs of damage or when your hair needs extra repair and nourishment.
To maximize its benefits, use it with the full Total Repair 5 system including Total Repair 5 Repairing Conditioner, Ceramide Recharge Leave-In Conditioner, Damage Erasing Hair Mask, and Power Restore Hair Mask.

HOW TO USE

For optimal results, use this shampoo as part of the full L'Oréal Paris Total Repair 5 system by following these simple steps:

Step 1: Shampoo.
Apply Elvive Total Repair 5 Shampoo to wet hair. Lather and gently massage into the scalp to cleanse and remove buildup. Rinse thoroughly.

Step 2: Condition.
Follow with Total Repair 5 Repairing Conditioner to coat mid-lengths and ends, leaving hair hydrated and smooth. Leave on for 1–2 minutes before rinsing completely.

Step 3: Treat.
Deeply replenish with your choice of the Total Repair 5 Damage Erasing Hair Mask or the Power Restore Hair Mask. Apply to damp hair, focusing on areas that need extra care. Leave on for 3–5 minutes, then rinse thoroughly.

Step 4: Strengthen and Detangle.
Finish with the Ceramide Recharge Leave-In Conditioner to provide lightweight nourishment, reduce tangling, and seal the hair cuticle for added strength and shine.

INGREDIENTS

Protein
What it does: Aids in strengthening weak hair fibers, reducing damage from brittleness, and improving elasticity while nourishing each strand.
Why it matters: Helps fortify your hair from root to tip for smoother, softer results over time, even with exposure to daily stresses.

Ceramides:
What it does: Smooths and protects the outer cuticle layer, sealing in nourishment while improving fiber cohesion and softness.
Why it matters: Ceramides contribute to reducing breakage and improving manageability by fortifying the hair's protective barrier against environmental stressors and daily damage.

Other Ingredients:
Formula 1101573PT6 INGREDIENTS AQUA / WATER / EAU SODIUM LAURETH SULFATE SODIUM LAURYL SULFATE COCAMIDE MEA GLYCOL DISTEARATE SODIUM CHLORIDE DIMETHICONE PARFUM / FRAGRANCE CITRIC ACID PPG-5-CETETH-20 SODIUM BENZOATE SODIUM HYDROXIDE COCO-BETAINE SALICYLIC ACID GUAR HYDROXYPROPYLTRIMONIUM CHLORIDE CARBOMER LINALOOL HEXYL CINNAMAL BENZYL SALICYLATE BENZYL ALCOHOL HYDROXYPROPYLTRIMONIUM HYDROLYZED WHEAT PROTEIN LIMONENE AMYL CINNAMAL COUMARIN CITRONELLOL 2-OLEAMIDO-1,3-OCTADECANEDIOL PRUNUS AMYGDALUS DULCIS OIL / SWEET ALMOND OIL ALPHA-ISOMETHYL IONONE FUMARIC ACID PHENOXYETHANOL FIL CODE D228561/1

FREQUENTLY ASKED QUESTIONS

What are the 5 signs of damaged hair this shampoo addresses?

This shampoo addresses weak strands, fried or brittle hair, tangles, roughness, dehydration, and split ends, repairing visible signs of damage with every wash, especially when used with the full Repair 5 Haircare System.

Can I use Elvive Total Repair 5 every day?

Yes, this shampoo is gentle enough for daily use, supporting ongoing repair for weakened hair.

What sizes is this shampoo available in?

The Elvive Total Repair 5 Shampoo is offered in 12.6 fl oz, 13.5 fl oz, and 28 fl oz bottles for flexible use.

What other L'Oréal Paris products complement this shampoo?

For best results, use this shampoo with the full L'Oréal Paris Total Repair 5 haircare system including Total Repair 5 Repairing Conditioner, Ceramide Recharge Leave-In Conditioner, Damage Erasing Hair Mask, and Power Restore Hair Mask.

What does the shampoo smell like?

The shampoo features a floral and creamy fragrance paired with juicy green notes for a luxurious hair-washing experience.

How do ceramides benefit your hair?

Ceramides help restore and strengthen the outer cuticle layer of your hair by sealing in nourishment and locking moisture. This reduces breakage, improves manageability, and leaves hair softer and shinier.

What does protein do for damaged hair?

Protein strengthens hair fibers by reinforcing its internal structure, reducing brittleness and preventing breakage. It helps repair visibly damaged strands while improving elasticity and restoring the overall health of your hair.

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Ratings and Reviews

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52 reviews with 1 star.

Overall Rating

4.2

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1 to 8 of 429 Reviews.

1 – 8 of 429 Reviews

Review 1

Votes 0

1 out of 5 stars.

What happened

12 days ago

Used this line for years and loved it! Recently since buying the new bottles I’ve experienced HEAVY hair shedding. Nothing else has changed in my hair routine. Since switching to a whole new brand the excessive shedding has stopped. If the formula was changed, please please please change it back.

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Response from L'Oreal:

10 days ago

LeCare

Hi DJ88! Thank you for sharing your experience after using Total Repair 5 Repairing Shampoo. We apologize for the inconvenience this may have caused. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.

Ohio

Review 1

Votes 2

Age:35 to 44

Gender:Female

My hair color:Light Blonde

My complexion:Fair

My undertone:Neutral Undertone

1 out of 5 stars.

New Formula Is a Miss

a month ago

I have been a loyal user of this product for every bit of 5 years. I have loved it. However, the recent formula change has been devastating. The smell is absolutely awful. At first I thought I’d accidentally grabbed my husband’s body wash because it smells like a man’s scent. Second, it makes my scalp itch in the worst way possible. Lastly, the build up it leaves is insane. I have NEVER had these issues. This is my third try with this new formula thinking maybe they needed time to get it right but I cannot keep using this bottle and will be throwing it out. I am so disappointed as I loved this shampoo/conditioner.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Response from L'Oreal:

a month ago

LeCare

Hi KT926! Thank you for reaching out to share feedback on Elvive Total Repair 5 Repairing Shampoo. We are sorry to hear it does not meet expectations. We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5, ET. It would be helpful if you could have the product available and provide us with case # 45648626 when you call.

california

Review 1

Vote 1

Age:45 to 54

Gender:Female

My eye color:Blue

My hair color:Medium Blonde

My complexion:Light

My undertone:Warm Undertone

2 out of 5 stars.

pumps on the shampoo bottle, unable to unscrew

2 months ago

very dissatisfied this is the second time I've purchased this product with pumps, the shampoo bottles. Unable to unscrew the pumps having to completely takeoff the top to use the product second time this happens.

Would you purchase this again:Yes

Originally posted on Total Repair 5 Repairing Shampoo 28 Oz

Helpful?

Response from L'Oreal:

2 months ago

LeCare

Hi rick67! Thank you for sharing that you have experienced difficulty unlocking the pump dispenser for Total Repair 5 Repairing 28 OZ Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.

McAllen Tx

Review 1

Vote 1

Age:25 to 34

Gender:Female

My eye color:Green

My hair color:Light Brown

My complexion:Light

My undertone:Warm Undertone

5 out of 5 stars.

Amazing

4 months ago

I love the scent it left on my hair. It smells so good and my husband loved it as well.

Would you purchase this again:Yes

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 4

Age:25 to 34

Gender:Female

My eye color:Green

My hair color:Dark Blonde

My complexion:Fair

My undertone:Neutral Undertone

1 out of 5 stars.

Disgusting Scent. Avoid Product!

4 months ago

The new scent is atrocious, absolutely disgusting in comparison to what it used to be, and my hair feels worse under using this newer shampoo and conditioner. And trust me, those around you can immediately tell. You’ll have people asking “why did you change shampoos?” even though it should be the same shampoo as always! It’s like using an inferior hair product now! Treat yourself, and find a better product under a different brand. To put it bluntly, I recommend avoiding L’Oréal until they change it back. Sadly, I don’t think I’ll purchase from them ever again, as it will be a gamble of whether they listened to feedback and the scent is changed back or not. They’ll respond to our reviews here with a copy and paste message, but nothing will change as long as people buy their products.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Response from L'Oreal:

4 months ago

LeCare

Hi Caroline2019! Thank you for sharing how you feel about the smell of Total Repair 5 Repairing Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.

Ohio

Review 1

Votes 4

Age:25 to 34

Gender:Female

My eye color:Blue

My hair color:Medium Blonde

My complexion:Fair

My undertone:Cool Undertone

3 out of 5 stars.

Product changed

4 months ago

This has been my go to shampoo and conditioner for years. I really feel like it helps, but as of late something is different about it. The fragrance of it has most definitely changed and I prefer the original fragrance over whatever this new one is. Really disappointed in the product change, I hope the original comes back.

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Response from L'Oreal:

4 months ago

consumer care center

Hi Blonde7391, Thank you for sharing your thoughts regarding the Total Repair 5 Repairing Shampoo. We appreciate your comments, and we will be passing this along. Thanks for letting us know!

Houston TX

Review 1

Votes 13

Age:25 to 34

Gender:Female

My eye color:Light Brown

My hair color:Dark Brown

My complexion:Light

My undertone:Warm Undertone

1 out of 5 stars.

Please go back to the old formula!!!!!

5 months ago

PLEASE bring back the old formula/scent. This one is so strong and smells like I’m wearing perfume. It’s hard to go to sleep because this smell is overpowering. I don’t understand the change, it’s not a good change. The other reviewers agree on this. Please listen to your customers and make the change back to the old formula. I’ve use this for 10 years and I’m annoyed I have to search for other shampoos and conditioners now.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Response from L'Oreal:

5 months ago

LeCare

Hi Bella! Thank you for sharing how you feel about the fragrance in Total Repair 5 Repairing Shampoo. The opinions of our customers are important to us when making decisions about our products. We appreciate your comments and will be sharing them with others in our company.

Los Angeles, CA

Review 1

Votes 5

Age:35 to 44

Gender:Male

My eye color:Hazel

My hair color:Dark Brown

My complexion:Light

My undertone:Warm Undertone

1 out of 5 stars.

Terrible New Formula and Scent!

5 months ago

The new formula and smell is terrible! This seems to be the consensus. Such a shame, I loved this shampoo for years and now I need to find a different product.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Response from L'Oreal:

5 months ago

LeCare

Hi Disappointed! Thank you for sharing how you feel about the fragrance in Total Repair 5 Repairing Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.

1 – 8 of 429 Reviews

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Most Helpful Favourable Review

5 out of 5 stars.

10 years ago

I do love this shampoo. It works better than my sulfate free shampoo that I haven't touched since I first got a sample of this to try and then bought a bottle of it. 1st thing I noticed was when I used the samples first, I had to double check and make sure I was using the shampoo because I couldn't believe how well behaved and tangle free my hair felt. It felt like a treatment shampoo but unlike anything I have ever used and I have used a ton of products over the years. I have a large basket of hair products sitting there and I chose to use this shampoo. This shampoo is my HG. As for the rest of the line I will review those separately. One little problem is even though this shampoo is wonderful, the extreme hair conditioner is wonderful, regular conditioner in this line not so much, I still don't have enough shine. I do use a leave in and a lightweight oil also from Loreal but I think I have an older version and not the newest version I have seen advertised here on this site. I was trying to get a sample of their glossing system or straight system with no luck. I believe to get the best results with my naturally curly, 1 process coloring now only, and frizziness like crazy I will have to combine this shampoo with the extreme condition which I failed to purchase and bought the regular total 5 conditioner instead and I'm sorry I did. I needed more conditioning than that. But I do recommend highly using this line but make adjustments and your hair may do very well with the conditioner and you may not need the mask. Hoping to get samples like I said because I simply can't invest in more hair care without trying first. SHAMPOO LOVE IT

52 people found this helpful

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Most Helpful Critical Review

3 out of 5 stars.

TRIED IT DISAPPOINTED;

9 years ago

Iused theshampoo&conditioner ( 2 times w/ 5 min . leave in ofconditioner; cool waterrinse...Hair was dry& dull; NO SHINE; got betterresultsfrom SUAVE coconut oil products @ half he price& only a 3 min. leave in of conditioner

20 people found this helpful

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9 to 38 of 429 Reviews.

9 – 38 of 429 Reviews

New Jersey

Review 1

Votes 5

Age:35 to 44

Gender:Female

My eye color:Green

My hair color:Medium Blonde

My complexion:Light

My undertone:Neutral Undertone

1 out of 5 stars.

Used to be amazing…

6 months ago

I have used this shampoo and conditioner religiously since it launched (13 yrs now? maybe longer) and it was truly amazing. Left my hair healthy, nourished and looking and feeling great. I always buy tons at a time and just had to re-stock for the first time this year and I honestly thought I accidentally bought the wrong one the second I put some in my hand. Everything is different. The smell, how it feels in my hair while washing, how it washes out and most importantly - how my hair came out after blow drying. My hair felt dry, damaged and frizzy after using it. And the smell was SO strong - even while I was trying to sleep, every time I woke up in the middle of the night it was all I smelled. I don’t know why they’d ruin such an amazing product. Please bring back the old formula! Based on all the forums I found and reviews I’ve read, everyone seems to be in agreement you guys need to bring the old one back!!

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Response from L'Oreal:

6 months ago

LeCare

Hi Monica! Thank you for sharing how you feel about Total Repair 5 Repairing Shampoo. We are sorry to hear of the effects you have experienced. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.

Greenfield Indiana

Review 1

Votes 2

Age:35 to 44

Gender:Female

My eye color:Hazel

My hair color:Soft Black

My complexion:Medium

My undertone:Warm Undertone

5 out of 5 stars.

The best that I have ever had!!

6 months ago

I truly want to thank the makers for bringing such a wonderful product to all of us curly girls. I have three different textures in my hair.and after all of the products that hair taken out my hair,or dried it out,I finally tried this system. I am so thrilled to find that my breaking days have ended.the shampoo paired with the conditioner was just want my hair needed.mosisturized,soft to touch again,and less split ends.i found the rinse out and leaving at walmart,and omgoodness I cried after my results after my trim. I just want to say thank you thank you thank you for caring about us little people.the smell is so phenomenal and crisp,no wonder I get people asking what do I have on.its the system.many couldn't believe it.but I will not switch up my products anymore.i have waited 17 years for the best inexpensive product to use.especially paired with castor oil,my hair has grown tremendously better with more vibrance.we are worth it because you all made it so!!!

Would you purchase this again:Yes

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

New York, NY

Review 1

Votes 4

Age:25 to 34

Gender:Female

My eye color:Dark Brown

My hair color:Dark Brown

My complexion:Medium

1 out of 5 stars.

Awful reformulation

6 months ago

I’ve used this shampoo and conditioner for nearly ten years—it was the only shampoo and conditioner I bought. It smoothed and strengthened my hair while giving it incredible shine. However, the most recent formulation is absolutely atrocious. It’s drying and makes my hair break and has an overpowering perfume scent. I don’t write online reviews for anything but am so disappointed and sincerely urging/*begging* L’Oréal to bring back the old formula! I am now looking into new shampoos and conditioners with similar formulations to the old version, while simultaneously trying to buy any old formulation bottles that I can find. Sigh.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo 28 Oz

Helpful?

Response from L'Oreal:

6 months ago

LeCare

Hi Onceloyalrepair5user. Thank you for reaching out to L'Oreal regarding the Elvive Total Repair 5 Repairing Shampoo. We are sorry your results were not what you were expecting. We’d like to help! Please call us at 800-631-7358, M-F, 9am-5:30pm, ET and provide us with your case #43168221. Please have the product with you when you call. Looking forward to hearing from you!

Louisville KY

Review 1

Votes 0

Age:25 to 34

Gender:Female

My eye color:Blue

My hair color:Dark Blonde

My complexion:Fair

My undertone:Neutral Undertone

5 out of 5 stars.

Excellent Experience

6 months ago

my favorite shampoo & conditioner for all around excellent experience and best results using for my hair care routine.

Would you purchase this again:Yes

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 5

2 out of 5 stars.

Too much added perfume

7 months ago

The new version has a very strong perfume odor. I am sensitive to odors and didn’t think to check the odor level when I saw the new shape of the bottle. I love how it performs on my hair but I now need to find a new shampoo.

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Response from L'Oreal:

7 months ago

LeCare

Hi Neenie532! Thank you for reaching out to share how you feel about the fragrance in Total Repair 5 Repairing Shampoo. We are committed to bringing our consumers products that meets their needs and expectations. Feedback from our customers is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.

Review 1

Votes 5

1 out of 5 stars.

Hate the new formula

7 months ago

I used to love this formula and have used it for years. But the new shampoo formula leaves my hair very greasy and my hair has started falling out leaving me with a balding middle part. The smell is bad too. I will have to find a new shampoo now.

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Response from L'Oreal:

7 months ago

LeCare

Hi Sharmon! We are sorry to hear about the experience you had with Total Repair 5 Repairing Shampoo. We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5:30, ET. It would be helpful if you could have the product available and provide us with case #42706562 when you call.

Review 1

Votes 7

1 out of 5 stars.

Please switch to old formula

7 months ago

I absolutely loved this conditioner, I used it for at least 6 years!!! But….the new formula change has completely ruined it for me. I’ve been to stores trying to buy all of what’s left of the old formula. New formula has changed my hair and the scent is definitely not as pleasant( was the first thing I noticed when I used it for the first time). I think I would only buy the old formula again.

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Response from L'Oreal:

7 months ago

LeCare

Hi Ash789! Thank you for sharing how you feel about Total Repair 5 Repairing Conditioner. Feedback from our customers is important to us when making decisions about our products, and we are committed to bringing our consumers high-quality, innovative products that meet their needs and expectations. We appreciate your feedback and will be sharing it with others in our company.

Dallas, Texas

Review 1

Votes 2

Age:25 to 34

Gender:Female

My eye color:Hazel

My hair color:Dark Brown

My complexion:Medium

1 out of 5 stars.

Garbage. Terrible. Made me depressed.

8 months ago

Terrible. I have very thick hair and my hair has been falling out in clumps. Stripped of oils, it is so thin and I’m now balding. This has never happened in my life. I hope I recover from this soon. Wish I could give this 0 stars

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Response from L'Oreal:

8 months ago

LeCare

Hi Lnic11! We are sorry to hear about the experience you had with Total Repair 5 Repairing Shampoo. We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5, ET. It would be helpful if you could have the product available and provide us with case #42450078 when you call.

North Richland Hills, TX

Review 1

Votes 9

Age:45 to 54

Gender:Female

My eye color:Blue

My hair color:Medium Blonde

My complexion:Fair

My undertone:Cool Undertone

1 out of 5 stars.

New Formula Change is Drying!

9 months ago

Why did you change the formula & scent L'Oréal??!! I have been using Total Repair 5 for several months & thought I finally found MY shampoo & conditioner to help my damaged, frizzy, dry hair. My hair was finally growing where I had breakage & I attributed it to THIS shampoo & conditioner. Now you have gone and changed it! It's drying out my hair and the scent is awful! PLEASE, go back to the previous formula!

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 8

1 out of 5 stars.

New formula is a disappointment

9 months ago

This has been a favorite for years, now I hate it. The new formula is terrible! Smell is horrible, leaves my hair feeling greasy and weighed down. I really hate the change. I’ll miss this product, but there is no way I can use it now. Please consider going back to the formula everyone loved. From the reviews, I’m not the only one feeling this way.

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 6

1 out of 5 stars.

New fragrance made me sick to my stomach!

9 months ago

I have been purchasing this shampoo and conditioner for as long as it's been in stores. With the new formula, the fragrance has changed to one that is so overpowering that it's made me sick to my stomach and unable to concentrate. I immediately ran out and bought a completely different brand of shampoo to get rid of the smell. I'm so sad to say that as a long time dedicated customer, I'm out. The fragrance is atrocious.

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Reviews 2

Votes 5

Age:45 to 54

Gender:Female

My eye color:Blue

My hair color:Light Brown

My complexion:Light

1 out of 5 stars.

Disappointed

10 months ago

I have been using Total Repair shampoo and conditioner for over a decade. A couple of years ago they changed it and I was disappointed but got used to the difference. But now this time....it's completely different. I hate this new formula. After 10 years I have had to shop for a different brand. I am disappointed and tired of the changes. You have lost a long time customer!

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 6

1 out of 5 stars.

Bring Back the Original Formula

10 months ago

I had used the original total 5 shampoo for year and years and years - with this formula change and scent change, I can no longer use and it does not do my hair justice as it used to. I also do not understand changing the formula without noting this to customers, as well as the name change and the scent as well, as similar to others, I find the scent overwhelming and not for me. I no longer recommend this shampoo, conditioner, or hair mask to friends and am now looking for something new, probably not l'oreal

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 9

1 out of 5 stars.

It’s been changed and it’s horrible!!!!

11 months ago

Horrible! I’d been using this for years and loved it. Recently I used it and it made my hair dry and literally falling. The fragrance has changed and it’s horrible. Definitely returning it. horrible!!!!

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 9

Age:25 to 34

Gender:Female

My hair color:Medium Brown

1 out of 5 stars.

Bad new smell

11 months ago

I used to love this but the new smell is horrible! It’s pungent and only gets worse the more you smell it. I’ve been using this for 6 years, I’m sad I have to find something new

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 8

1 out of 5 stars.

Product with a new formula

11 months ago

I have been buying this product for over 5 years. I recently bought it and to my surprise the smell was so bad and unpleasant that I went to the store to complain because I thought it was spoiled. I went to another store to buy the same product and the unpleasant smell was the same. I investigated and checked several people complained about the same thing. It is very sad to make such profound changes to a product used in everyday life that affects people's lives. I will have to spend money on buying other brands to see if I can adapt to another one.

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 5

Age:45 to 54

Gender:Male

My eye color:Light Brown

My hair color:Light Blonde

My complexion:Deep

1 out of 5 stars.

The new shampoo smells bad

11 months ago

The new shampoo has a very strong and unpleasant smell.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 9

Age:25 to 34

Gender:Female

1 out of 5 stars.

Utterly disappointed in formula change

11 months ago

I used to adore this shampoo and conditioner, it was my absolute favorite! It made my hair soft and manageable, the scent was perfect. This shampoo and conditioner was the only one I found that really helped detangle/de-frizz my hair. It was very plush and luxurious while applying. Then they changed the formula without warning. I was running low so I purchased two new pump bottles which was both a disappointing mistake and a waste of money (something that has been tight as of late).The scent is overpowering now; quite artificial. The shampoo makes my hair stringy and the conditioner leaves my hair CRISPY!! Somehow the conditioner manages to be greasy and thin while drying my hair out even more. So upset. I thought I had finally found my golden product.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 11

Age:25 to 34

Gender:Female

My eye color:Blue

My hair color:Medium Blonde

My complexion:Light

My undertone:Neutral Undertone

1 out of 5 stars.

Perfume in a shampoo bottle.

11 months ago

This shampoo used to be fantastic. They must have recently changed it's formula because it smells terrible of perfume and as a person with annoying fragrance irritation I can not used the 2 values size i just bought without swelling up. Womp womp for me I guess but I thought I'd warn others.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Pearland, Texas

Review 1

Votes 9

Age:45 to 54

Gender:Female

My eye color:Green

My hair color:Medium Brown

My complexion:Light

My undertone:Warm Undertone

2 out of 5 stars.

Disappointed

a year ago

Well, after using the Elvive Repairing shampoo and conditioner that I loved for almost 10 years, y’all decided to change the formula and call it Damage Reversing. I guess I will have to go find a new favorite shampoo, unfortunately, because I don’t like the new smell and it just doesn’t seem to work the same. I guess y’all never heard the phrase, “If it ain’t broke, don’t fix it.” As you can see, Loreal, I’m not the only customer who feels this way. What are y’all going to do about it? I hope you go back to the old formula soon.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Atlanta, GA

Review 1

Votes 9

Age:25 to 34

Gender:Female

My eye color:Blue

My hair color:Light Blonde

My complexion:Fair

My undertone:Cool Undertone

1 out of 5 stars.

New scent is awful

a year ago

Used to be mine and my husbands favorite shampoo and conditioner set, and now we are having to find something else! So disappointed by the new formula. I cannot stand the fragrance, and I’m not even someone who’s very sensitive to that kind of thing.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 9

1 out of 5 stars.

What happened to the smell??!??

a year ago

Did you recently change the formula? The packaging changed slightly and now the smell is so bad. I tried three times to use it and I am so overcome with such a terrible smell, I can't use it anymore. The smell stays with my hair until I wash it again. I have religiously used this since it first came out. I tried different stores and they all smell the same. I'm truly disappointed.

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 5

5 out of 5 stars.

DISCONTINUED - DISLIKE REPLACEMENT

a year ago

DISCONTINUED - I thought I had found my forever shampoo. Even "set it & forget it" by ordering on Amazon subscribe & save. At first, I thought I had received a fake product when Damage Reversing showed up in the black bottle. Completely different fragrance, feel and results. Tried multiple stores, same thing. Called L'Oreal and 1st person assured me that it wasn't discontinued, so I wasted almost 2 hours and a gallon of gas driving around. Called again, and they confirmed that it is indeed replaced with Damage Reversing ceramide version. PLEASE UPDATE YOUR OFFICIAL WEBSITE!! Can't believe I spent my day off being furious about shampoo, wasting time and money. Beyond disappointed it is discontinued. Will not be using the replacement as it's completely different and ineffective. Just returned 4 bottles to Amazon.

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 6

Age:35 to 44

Gender:Female

My eye color:Hazel

My hair color:Auburn

1 out of 5 stars.

👎

a year ago

I thought this would help my hair but no! I have more knots after using this than i did before. My hair feels dried out and crunchy.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo 28 Oz

Helpful?

Review 1

Votes 9

2 out of 5 stars.

2

a year ago

I have used this product for several years. Up until now, I loved it! Went to the store to purchase more. and to my dismay, found that the base\cap had been changed. It no longer stands up in the shower caddy due to the cap being smaller, It is now top heavy! It also smells terrible! I loved the smell before, now it is a strong perfumy smell. Very disappointed!

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 11

1 out of 5 stars.

Horrible New Scent

a year ago

Have used this product for years. Have loved it. But the new scent is awful Like a whole bottle of old man cheap cologne was added. I can't use it. And I can't even give it away! No one else wants it either!

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Rome,NY

Review 1

Votes 12

Age:35 to 44

Gender:Female

My eye color:Green

My hair color:Light Brown

My complexion:Light

My undertone:Neutral Undertone

1 out of 5 stars.

Strong odor/makes hair dry

a year ago

I have used this shampoo for years. It was Absolutely the best over many store and salon brands i purchased. Why the change? Now the scent is over powering. Smells like cologne. I can barely stand it shampooing my hair. I have used my new bottle 3 times. From the first wash I noticed it's considerably dry, even after using the power restore as I always do. Why change a product that worked so well? Will not use anymore, hopefully they haven't changed the entire collection. Purchased the dream lengths, hoping I like it. If not... bye elvive!

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo 28 Oz

Helpful?

Portage, MI

Review 1

Votes 7

Age:65 or over

Gender:Female

My eye color:Green

My complexion:Medium

My undertone:Cool Undertone

2 out of 5 stars.

New perfume scent too much

a year ago

I have used your products for years and loved them. But I prefer to smell clean not like I’m using a heavily scented masking coverup spray. I REALLY don’t like the repairing conditioner I used for the first time this morning. My soap, Caress, did the same thing and I’m donating my purchase to charity, never to buy again.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 9

Age:65 or over

Gender:Female

My eye color:Blue

My complexion:Fair

My undertone:Warm Undertone

4 out of 5 stars.

New Scent

a year ago

I have been using this shampoo for about 15 years. It works really well. Unfortunately, the last bottle that I bought has a new fragrance. I have a very sensitive nose, and I do not like its new scent. Therefore, I will need to find a new product.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

Review 1

Votes 20

Age:45 to 54

Gender:Female

1 out of 5 stars.

Smells like mens cologne....

a year ago

What changed?? This has been my go to shampoo for years. I bought a new bottle in December and just started using it this week. It smells like mens cologne... it is horrible and leaves my hair feeling dry. Needless to say, I returned it today for a refund. So disappointing...

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo

Helpful?

9 – 38 of 429 Reviews

Questions

1–10 of 100 Questions

Total Repair 5 Repairing Shampoo
6 days ago

What kind of warranty do you have

1 answer

Originally posted on Total Repair 5 Repairing Shampoo
1. Consumer Care Center
  
  4 days ago
  
  Hi Jeff! Thank you for your interest in our products. We have a toll free number listed on our products and packaging. Please feel free to contact us via that number for questions relating to the use of any L'Oreal product(s).
  
  Helpful?
Total Repair 5 Repairing Shampoo
4 years ago

Is this product free of phtlatates or parabens? Thanks!

1 answer

Originally posted on Total Repair 5 Repairing Shampoo
1. Loreal Consumer Care USA
  
  4 years ago
  
  Hi there! The L'Oreal Paris Total Repair 5 Shampoo does not contain phthalates. The product does not claim to be paraben free. Thank you for your interest in L'Oreal Paris products!
  
  Helpful?
Total Repair 5 Repairing Shampoo
5 years ago

How do I know if I should try this shampoo or the Extraordinary Oil one?

1 answer

Originally posted on Total Repair 5 Repairing Shampoo
1. Consumer Care Center
  
  5 years ago
  
  Hi there! Thank you for your interest in our L'Oréal Paris Elvive Total Repair 5 Repairing Shampoo. This product is specially formulated for dry hair. It provides 2X more nourishment than a leading conditioner while deeply moisturizing the hair. We hope you give it a try soon! To explore more products catered toward specific hair needs, please visit our LOREAL website.
  
  Helpful?
Total Repair 5 Repairing Shampoo
6 years ago

What is the pH of the Elvive Total Repair 5 Repairing Shampoo? The response "the pH of any given product is not a measure of the product's efficacy" is not an adequate answer. PH is an important factor in choosing shampoo.

1 answer

Originally posted on Total Repair 5 Repairing Shampoo
1. Consumer Care Center
  
  6 years ago
  
  Hi Inani, As a company committed to the highest quality products, we take special care to ensure that all ingredients we use are safe. We continually evaluate the most current information about our ingredients.
  
  Helpful?
Total Repair 5 Repairing Shampoo
6 years ago

Is this product safe for color treated hair?

1 answer

Originally posted on Total Repair 5 Repairing Shampoo
1. Loreal Consumer Care USA
  
  6 years ago
  
  Thank you for reaching out to L'Oreal regarding the Elvive Total Repair 5 Repairing Shampoo. This and all of our other shampoos are safe for color treated hair.
  
  Helpful?
Total Repair 5 Repairing Shampoo
6 years ago

Is this okay for color treated hair?

1 answer

Originally posted on Total Repair 5 Repairing Shampoo
1. Loreal Consumer Care USA
  
  6 years ago
  
  Thanks for your inquiry! All of the shampoos in our Elvive line are suitable for color-treated hair.
  
  Helpful?
Total Repair 5 Repairing Shampoo
6 years ago

Can this shampoo cause my hair to come out, I have noticed hair loss since using. I’m 66 years old and my hair is almost to my behind and it was always thi

1 answer

Originally posted on Total Repair 5 Repairing Shampoo
1. Consumer Care Center
  
  6 years ago
  
  Hi there! Thank you for your interest in our ELVIVE Total Repair 5 Repairing Shampoo. This shampoo helps repair the five visible signs of damaged hair - Split Ends, Weak, Rough, Dull and Dehydrated. We hope you found this information helpful!
  
  Helpful?
Total Repair 5 Repairing Shampoo
8 years ago

Is it sulfate free

1 answer

Originally posted on Total Repair 5 Repairing Shampoo
1. Consumer Care Center
  
  6 years ago
  
  Hi Sharri4u! Our Total Repair 5 Repairing Shampoo does not claim to be sulfate-free. Thank you for your interest in L'Oreal Paris!
  
  Helpful?
Total Repair 5 Repairing Shampoo
9 years ago

can this product be used on all types of hair

1 answer

Originally posted on Total Repair 5 Repairing Shampoo
1. Loreal Consumer Care USA
  
  6 years ago
  
  Hi there! We appreciate your interest in Total Repair 5 Repairing Shampoo. This shampoo is suitable for all hair types. We hope this was helpful.
  
  Helpful?
Total Repair 5 Repairing Shampoo
9 years ago

Does it work

1 answer

Originally posted on Total Repair 5 Repairing Shampoo
1. Loreal Consumer Care USA
  
  6 years ago
  
  Hi Lil A! Our Elvive Total Repair 5 Repairing Shampoo will help to repair the five visible signs of damaged hair - Split Ends, Weak, Rough, Dull and Dehydrated. We hope you try this with our Elvive Total Repair 5 Repairing Conditioner for the best results. We hope this information is helpful!
  
  Helpful?

1–10 of 100 Questions

Next Questions

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Rated 1 out of 5 by DJ88 from What happened Used this line for years and loved it! Recently since buying the new bottles I’ve experienced HEAVY hair shedding. Nothing else has changed in my hair routine. Since switching to a whole new brand the excessive shedding has stopped. If the formula was changed, please please please change it back.

Date published: 2026-04-22

Rated 1 out of 5 by KT926 from New Formula Is a Miss I have been a loyal user of this product for every bit of 5 years. I have loved it. However, the recent formula change has been devastating. The smell is absolutely awful. At first I thought I’d accidentally grabbed my husband’s body wash because it smells like a man’s scent. Second, it makes my scalp itch in the worst way possible. Lastly, the build up it leaves is insane. I have NEVER had these issues. This is my third try with this new formula thinking maybe they needed time to get it right but I cannot keep using this bottle and will be throwing it out. I am so disappointed as I loved this shampoo/conditioner.

Date published: 2026-03-10

Rated 2 out of 5 by rick67 from pumps on the shampoo bottle, unable to unscrew very dissatisfied this is the second time I've purchased this product with pumps, the shampoo bottles. Unable to unscrew the pumps having to completely takeoff the top to use the product second time this happens.

Date published: 2026-02-14

Rated 5 out of 5 by Jazmine from Amazing I love the scent it left on my hair. It smells so good and my husband loved it as well.

Date published: 2025-12-23

Rated 1 out of 5 by Caroline2019 from Disgusting Scent. Avoid Product! The new scent is atrocious, absolutely disgusting in comparison to what it used to be, and my hair feels worse under using this newer shampoo and conditioner. And trust me, those around you can immediately tell. You’ll have people asking “why did you change shampoos?” even though it should be the same shampoo as always! It’s like using an inferior hair product now! Treat yourself, and find a better product under a different brand. To put it bluntly, I recommend avoiding L’Oréal until they change it back. Sadly, I don’t think I’ll purchase from them ever again, as it will be a gamble of whether they listened to feedback and the scent is changed back or not. They’ll respond to our reviews here with a copy and paste message, but nothing will change as long as people buy their products.

Date published: 2025-12-23

Rated 3 out of 5 by Blonde7391 from Product changed This has been my go to shampoo and conditioner for years. I really feel like it helps, but as of late something is different about it. The fragrance of it has most definitely changed and I prefer the original fragrance over whatever this new one is. Really disappointed in the product change, I hope the original comes back.

Date published: 2025-12-12

Rated 1 out of 5 by Bella from Please go back to the old formula!!!!! PLEASE bring back the old formula/scent. This one is so strong and smells like I’m wearing perfume. It’s hard to go to sleep because this smell is overpowering. I don’t understand the change, it’s not a good change. The other reviewers agree on this. Please listen to your customers and make the change back to the old formula. I’ve use this for 10 years and I’m annoyed I have to search for other shampoos and conditioners now.

Date published: 2025-11-25

Rated 1 out of 5 by Disappointed from Terrible New Formula and Scent! The new formula and smell is terrible! This seems to be the consensus. Such a shame, I loved this shampoo for years and now I need to find a different product.

Date published: 2025-11-12

Total Repair 5 Repairing Shampoo 13 5 Oz Reviews - page 2

Rated 1 out of 5 by Monica from Used to be amazing… I have used this shampoo and conditioner religiously since it launched (13 yrs now? maybe longer) and it was truly amazing. Left my hair healthy, nourished and looking and feeling great. I always buy tons at a time and just had to re-stock for the first time this year and I honestly thought I accidentally bought the wrong one the second I put some in my hand. Everything is different. The smell, how it feels in my hair while washing, how it washes out and most importantly - how my hair came out after blow drying. My hair felt dry, damaged and frizzy after using it. And the smell was SO strong - even while I was trying to sleep, every time I woke up in the middle of the night it was all I smelled. I don’t know why they’d ruin such an amazing product. Please bring back the old formula! Based on all the forums I found and reviews I’ve read, everyone seems to be in agreement you guys need to bring the old one back!!

Date published: 2025-10-17

Rated 5 out of 5 by Crystle from The best that I have ever had!! I truly want to thank the makers for bringing such a wonderful product to all of us curly girls. I have three different textures in my hair.and after all of the products that hair taken out my hair,or dried it out,I finally tried this system. I am so thrilled to find that my breaking days have ended.the shampoo paired with the conditioner was just want my hair needed.mosisturized,soft to touch again,and less split ends.i found the rinse out and leaving at walmart,and omgoodness I cried after my results after my trim. I just want to say thank you thank you thank you for caring about us little people.the smell is so phenomenal and crisp,no wonder I get people asking what do I have on.its the system.many couldn't believe it.but I will not switch up my products anymore.i have waited 17 years for the best inexpensive product to use.especially paired with castor oil,my hair has grown tremendously better with more vibrance.we are worth it because you all made it so!!!

Date published: 2025-10-14

Rated 1 out of 5 by Onceloyalrepair5user from Awful reformulation I’ve used this shampoo and conditioner for nearly ten years—it was the only shampoo and conditioner I bought. It smoothed and strengthened my hair while giving it incredible shine. However, the most recent formulation is absolutely atrocious. It’s drying and makes my hair break and has an overpowering perfume scent. I don’t write online reviews for anything but am so disappointed and sincerely urging/*begging* L’Oréal to bring back the old formula! I am now looking into new shampoos and conditioners with similar formulations to the old version, while simultaneously trying to buy any old formulation bottles that I can find. Sigh.

Date published: 2025-10-09

Rated 5 out of 5 by Teep23 from Excellent Experience my favorite shampoo & conditioner for all around excellent experience and best results using for my hair care routine.

Date published: 2025-10-05

Rated 2 out of 5 by Neenie532 from Too much added perfume The new version has a very strong perfume odor. I am sensitive to odors and didn’t think to check the odor level when I saw the new shape of the bottle. I love how it performs on my hair but I now need to find a new shampoo.

Date published: 2025-09-22

Rated 1 out of 5 by Sharmon from Hate the new formula I used to love this formula and have used it for years. But the new shampoo formula leaves my hair very greasy and my hair has started falling out leaving me with a balding middle part. The smell is bad too. I will have to find a new shampoo now.

Date published: 2025-09-06

Rated 1 out of 5 by Ash789 from Please switch to old formula I absolutely loved this conditioner, I used it for at least 6 years!!! But….the new formula change has completely ruined it for me. I’ve been to stores trying to buy all of what’s left of the old formula. New formula has changed my hair and the scent is definitely not as pleasant( was the first thing I noticed when I used it for the first time). I think I would only buy the old formula again.

Date published: 2025-09-04

Rated 1 out of 5 by Lnic11 from Garbage. Terrible. Made me depressed. Terrible. I have very thick hair and my hair has been falling out in clumps. Stripped of oils, it is so thin and I’m now balding. This has never happened in my life. I hope I recover from this soon. Wish I could give this 0 stars

Date published: 2025-08-19

Rated 1 out of 5 by StacyD from New Formula Change is Drying! Why did you change the formula & scent L'Oréal??!! I have been using Total Repair 5 for several months & thought I finally found MY shampoo & conditioner to help my damaged, frizzy, dry hair. My hair was finally growing where I had breakage & I attributed it to THIS shampoo & conditioner. Now you have gone and changed it! It's drying out my hair and the scent is awful! PLEASE, go back to the previous formula!

Date published: 2025-07-19

Rated 1 out of 5 by BWOLF from New formula is a disappointment This has been a favorite for years, now I hate it. The new formula is terrible! Smell is horrible, leaves my hair feeling greasy and weighed down. I really hate the change. I’ll miss this product, but there is no way I can use it now. Please consider going back to the formula everyone loved. From the reviews, I’m not the only one feeling this way.

Date published: 2025-07-09

Rated 1 out of 5 by Mgirl from New fragrance made me sick to my stomach! I have been purchasing this shampoo and conditioner for as long as it's been in stores. With the new formula, the fragrance has changed to one that is so overpowering that it's made me sick to my stomach and unable to concentrate. I immediately ran out and bought a completely different brand of shampoo to get rid of the smell. I'm so sad to say that as a long time dedicated customer, I'm out. The fragrance is atrocious.

Date published: 2025-07-07

Rated 1 out of 5 by Amomof4 from Disappointed I have been using Total Repair shampoo and conditioner for over a decade. A couple of years ago they changed it and I was disappointed but got used to the difference. But now this time....it's completely different. I hate this new formula. After 10 years I have had to shop for a different brand. I am disappointed and tired of the changes. You have lost a long time customer!

Date published: 2025-07-02

Rated 1 out of 5 by logan27 from Bring Back the Original Formula I had used the original total 5 shampoo for year and years and years - with this formula change and scent change, I can no longer use and it does not do my hair justice as it used to. I also do not understand changing the formula without noting this to customers, as well as the name change and the scent as well, as similar to others, I find the scent overwhelming and not for me. I no longer recommend this shampoo, conditioner, or hair mask to friends and am now looking for something new, probably not l'oreal

Date published: 2025-06-24

Rated 1 out of 5 by Shhhh from It’s been changed and it’s horrible!!!! Horrible! I’d been using this for years and loved it. Recently I used it and it made my hair dry and literally falling. The fragrance has changed and it’s horrible. Definitely returning it. horrible!!!!

Date published: 2025-05-27

Rated 1 out of 5 by Hataco from Bad new smell I used to love this but the new smell is horrible! It’s pungent and only gets worse the more you smell it. I’ve been using this for 6 years, I’m sad I have to find something new

Date published: 2025-05-24

Rated 1 out of 5 by diac41 from Product with a new formula I have been buying this product for over 5 years. I recently bought it and to my surprise the smell was so bad and unpleasant that I went to the store to complain because I thought it was spoiled. I went to another store to buy the same product and the unpleasant smell was the same. I investigated and checked several people complained about the same thing. It is very sad to make such profound changes to a product used in everyday life that affects people's lives. I will have to spend money on buying other brands to see if I can adapt to another one.

Date published: 2025-05-20

Rated 1 out of 5 by RGuerra from The new shampoo smells bad The new shampoo has a very strong and unpleasant smell.

Date published: 2025-05-20

Rated 1 out of 5 by Lydd from Utterly disappointed in formula change I used to adore this shampoo and conditioner, it was my absolute favorite! It made my hair soft and manageable, the scent was perfect. This shampoo and conditioner was the only one I found that really helped detangle/de-frizz my hair. It was very plush and luxurious while applying. Then they changed the formula without warning. I was running low so I purchased two new pump bottles which was both a disappointing mistake and a waste of money (something that has been tight as of late).The scent is overpowering now; quite artificial. The shampoo makes my hair stringy and the conditioner leaves my hair CRISPY!! Somehow the conditioner manages to be greasy and thin while drying my hair out even more. So upset. I thought I had finally found my golden product.

Date published: 2025-05-09

Rated 1 out of 5 by NowISmellBad from Perfume in a shampoo bottle. This shampoo used to be fantastic. They must have recently changed it's formula because it smells terrible of perfume and as a person with annoying fragrance irritation I can not used the 2 values size i just bought without swelling up. Womp womp for me I guess but I thought I'd warn others.

Date published: 2025-05-05

Rated 2 out of 5 by KristalGale from Disappointed Well, after using the Elvive Repairing shampoo and conditioner that I loved for almost 10 years, y’all decided to change the formula and call it Damage Reversing. I guess I will have to go find a new favorite shampoo, unfortunately, because I don’t like the new smell and it just doesn’t seem to work the same. I guess y’all never heard the phrase, “If it ain’t broke, don’t fix it.” As you can see, Loreal, I’m not the only customer who feels this way. What are y’all going to do about it? I hope you go back to the old formula soon.

Date published: 2025-05-05

Rated 1 out of 5 by Laurenj97 from New scent is awful Used to be mine and my husbands favorite shampoo and conditioner set, and now we are having to find something else! So disappointed by the new formula. I cannot stand the fragrance, and I’m not even someone who’s very sensitive to that kind of thing.

Date published: 2025-05-03

Rated 1 out of 5 by Ksie from What happened to the smell??!?? Did you recently change the formula? The packaging changed slightly and now the smell is so bad. I tried three times to use it and I am so overcome with such a terrible smell, I can't use it anymore. The smell stays with my hair until I wash it again. I have religiously used this since it first came out. I tried different stores and they all smell the same. I'm truly disappointed.

Date published: 2025-05-02

Rated 5 out of 5 by Saddened from DISCONTINUED - DISLIKE REPLACEMENT DISCONTINUED - I thought I had found my forever shampoo. Even "set it & forget it" by ordering on Amazon subscribe & save. At first, I thought I had received a fake product when Damage Reversing showed up in the black bottle. Completely different fragrance, feel and results. Tried multiple stores, same thing. Called L'Oreal and 1st person assured me that it wasn't discontinued, so I wasted almost 2 hours and a gallon of gas driving around. Called again, and they confirmed that it is indeed replaced with Damage Reversing ceramide version. PLEASE UPDATE YOUR OFFICIAL WEBSITE!! Can't believe I spent my day off being furious about shampoo, wasting time and money. Beyond disappointed it is discontinued. Will not be using the replacement as it's completely different and ineffective. Just returned 4 bottles to Amazon.

Date published: 2025-04-18

Rated 1 out of 5 by Spaz from 👎 I thought this would help my hair but no! I have more knots after using this than i did before. My hair feels dried out and crunchy.

Date published: 2025-03-13

Rated 2 out of 5 by donnak from 2 I have used this product for several years. Up until now, I loved it! Went to the store to purchase more. and to my dismay, found that the base\cap had been changed. It no longer stands up in the shower caddy due to the cap being smaller, It is now top heavy! It also smells terrible! I loved the smell before, now it is a strong perfumy smell. Very disappointed!

Date published: 2025-03-12

Rated 1 out of 5 by Joy1 from Horrible New Scent Have used this product for years. Have loved it. But the new scent is awful Like a whole bottle of old man cheap cologne was added. I can't use it. And I can't even give it away! No one else wants it either!

Date published: 2025-03-07

Rated 1 out of 5 by Dawn from Strong odor/makes hair dry I have used this shampoo for years. It was Absolutely the best over many store and salon brands i purchased. Why the change? Now the scent is over powering. Smells like cologne. I can barely stand it shampooing my hair. I have used my new bottle 3 times. From the first wash I noticed it's considerably dry, even after using the power restore as I always do. Why change a product that worked so well? Will not use anymore, hopefully they haven't changed the entire collection. Purchased the dream lengths, hoping I like it. If not... bye elvive!

Date published: 2025-03-05

Rated 2 out of 5 by Izzie16 from New perfume scent too much I have used your products for years and loved them. But I prefer to smell clean not like I’m using a heavily scented masking coverup spray. I REALLY don’t like the repairing conditioner I used for the first time this morning. My soap, Caress, did the same thing and I’m donating my purchase to charity, never to buy again.

Date published: 2025-02-23

Rated 4 out of 5 by Disappointed from New Scent I have been using this shampoo for about 15 years. It works really well. Unfortunately, the last bottle that I bought has a new fragrance. I have a very sensitive nose, and I do not like its new scent. Therefore, I will need to find a new product.

Date published: 2025-02-18

Rated 1 out of 5 by Tlr1 from Smells like mens cologne.... What changed?? This has been my go to shampoo for years. I bought a new bottle in December and just started using it this week. It smells like mens cologne... it is horrible and leaves my hair feeling dry. Needless to say, I returned it today for a refund. So disappointing...

Date published: 2025-02-01

Total Repair 5 Repairing Shampoo 13 5 Oz Reviews - page 3

Rated 2 out of 5 by None from Hair Loss It made me have hair loss.. I have several bottles because I liked it..But my hair was everywhere and since I stopped using it my hair has stopped falling out.. I don’t want nothing but you should know..

Date published: 2025-02-01

Rated 1 out of 5 by Disappointed from Smells horrendous I’ve used this happily for years and years. I just bought a new bottle of both shampoo and conditioner and the conditioner now smells so strong and terrible and very masculine. I hate it. I’m very disappointed and now will be looking for a new every day shampoo and conditioner.

Date published: 2025-01-30

Rated 1 out of 5 by ALKS from Not worth it The pump does not expel any product. The pump is broke

Date published: 2025-01-29

Rated 1 out of 5 by A234 from Go back to the old formula, new formula drys hair This shampoo was my go to for our family but I just opened a new bottle today with the new design. It doesn’t say with protein on the front anymore, the smell is strong, and it made my hair feel super dry. Please go back to the old formula. The ingredient list is different or not in the same order anymore either after comparing my old and new bottle.

Date published: 2025-01-05

Rated 4 out of 5 by AliciaA from Great, super impressive Have been using this product for 3 yrs. I love the smell the way my hair fells when it ladders and the finish product.

Date published: 2025-01-05

Rated 3 out of 5 by albk1 from Loyal customer, please bring back old scent. I have used this shampoo for a few years now. Just purchased one of the new redesigned bottles and the smell is terrible. Not sure whether something went wrong during production or what, but it has a very pungent chemical smell. Had to grab another shampoo to wash the chemical smell out after using it. Please bring the old scent back.

Date published: 2025-01-04

Rated 2 out of 5 by JanF from Will not use again I have been using the Elvive Repair for years and always purchase the large bottle when available. I just opened a new one and am highly disappointed in the new scent! I have sensitivities to certain smells that trigger allergic reactions and this new stench is one of them. I'm now stuck with a big bottle that I cannot use. If you had noted "new formula" anywhere on the bottle I would have known to check before purchasing.

Date published: 2024-12-19

Rated 5 out of 5 by Wink from Excellent repair combo Excellent shampoo and conditioner. Detangles and the results with soft and repaired hair. Have used this with my dyed hair for 5 years.

Date published: 2024-12-02

Rated 4 out of 5 by jmolina1987 from Silky hair This product makes me hair extra silky. I also like the scent of it.

Date published: 2024-11-10

Rated 5 out of 5 by Leenie from Excellent I wanted to thankyou for making the print on the EVIVE shampoo and conditioner large enough to read in the shower without putting on my reading glasses in the shower

Date published: 2024-09-24

Rated 5 out of 5 by Emmygal from ALL TIME FAVORITE YALL!!! I have never written any beauty product review before but since using this shampoo a single time I had to hop on here and rave about it! I have near waist length THIIICK frizzy hair and am always looking for something to help tame it. Like I mentioned I’ve only used it a single time and my hair is as if I blow dried it and added loads of products. It’s so soft and calmed my frizz MAJORLY. When I tell you I’ve never had a shampoo this good, I SWEAR!!! I’ve tried so many and nothing compare! I’m thrilled and overjoyed at this product! I cannot wait to get the matching conditioner next time I’m at the store!!!

Date published: 2024-09-24

Rated 5 out of 5 by Nanas1 from Love it. I love this and it leaves my hair silky and shiny and smooth.

Date published: 2024-07-26

Rated 5 out of 5 by Jeni78 from Great product and smells good Love this shampoo and conditioner. I switched brands for about month, someone told me you hair needs a change, and my hair was so frizzy. I went back to Loreal Elive and my hair was smooth and Shiny. Will never switch brands again.

Date published: 2024-06-05

Rated 5 out of 5 by Venus73 from I'm a fan already I absolutely love how soft it makes my hair feel and the smell is phenomenal.

Date published: 2024-01-29

Rated 5 out of 5 by Debra13 from Calms frizzies makes hair shine great smell I recently purchased the L'Oreal Elvive shampoo and conditioner combo from Walmart. I have used before and had forgotten just how well Elvive shampoo and conditioner worked for my hair. After just one use, my hair was much healthier. I've received compliments about my hair and how it looks better. I'm 60 and stopped dying my hair 2 years ago. L'Oreal Elvive shampooo and conditioner help to calm the frizziness and makes my hair shine. Highly recommend.

Date published: 2023-12-11

Rated 5 out of 5 by Cheryl from Satisfied 10 stars if you asked me I’m finding myself allergic to many products but this one has worked for me and I’m not allergic to so I am happy to pay more for the price for a product that works for me that I don’t break out from and I have seen the difference between it and other products that have claimed to do the same for less money! I’m hooked on it and if I had to I’d buy it online if that’s the only way I could get it! I don’t buy anything else to wash my hair and condition it! Thank you

Date published: 2023-12-10

Rated 5 out of 5 by Kmccord from Love it Love how it makes my hair feel the shine is amazing

Date published: 2023-11-16

Rated 5 out of 5 by Mags from Happy hair My hair was looking dull, lifeless and breaking badly. I have used this shampoo in the past but forgive me I tried another brand that a friend swore by but not on my hair. I have returned to L'Oreal and will not stray again. Usually I switch between Dream Lengths and Total Repair. I think my hair is happy that I switched back.

Date published: 2023-10-04

Rated 5 out of 5 by Nanny from Luv this shampoo Good repairing shampoo I love it .. it's best shampoo I have ever try

Date published: 2023-09-11

Rated 5 out of 5 by LoveRepair5 from Unbelievable results! Unbelievable!! This shampoo and conditioner works better than anything else I have tried, and I have tried everything. My hair is Repaired and Silky but there is no greasy feel or heaviness. I can finally get a comb through my hair in the shower again. Amazing results. This is a high quality product at a great price. I will stock up on this one. Glad to see there is only one gentler sulfate too. Love it!

Date published: 2023-06-20

Rated 1 out of 5 by Linda from It caused hair loss. I stopped using it and hair got thinker, tried it again and hair started to fall out. I even had bald spot at the hairline. I have tried several Loreal shampoos and same results. I used it years ago and not problem and loved it.

Date published: 2023-04-25

Rated 1 out of 5 by Mae0724 from Not good This is the worst formula. Makes my hair so greasy. It doesn’t wash all the way out either.

Date published: 2023-03-06

Rated 5 out of 5 by Janice from Excellent My hair is very fine, and permed. I needed a product that imparted slip to reduce breakage when wet. This shampoo and cream conditioner do exactly that!! My hair is soft and non-greasy!

Date published: 2023-03-05

Rated 5 out of 5 by Chump 66 from Best ever in all my years Too fine a product that does what it saids it will do on the bottle ,is refreshing, exspeciely in today's world of corporate greed, cut backs and takers. I commend you. Thank you ! Oh I'm a 66 yr old guy it's the best shampoo an conditioner I have ever used Kenny k

Date published: 2023-01-12

Rated 1 out of 5 by Missymiss from Not a good product at all This conditioner does not wash out of hair. I am not one to have oily hair and these product leaves a thick residue no matter how long I rinse it out and I look like I have oily unwashed hair overnight when so usually don’t wash my hair but every 48-72 hrs with no issues typically. I do not recommend this product if your goal is soft, silky, residue free hair.

Date published: 2022-12-29

Rated 2 out of 5 by lb18 from I didn't expect to be disappointed I didn't want to use this product for a long time because it had two sulfates. Now that it just has one, I was excited to try it again, but I was disappointed in the outcome. The smell is fantastic, better than almost any other shampoo out there, but it made my hair feel flat and thin and unclean. It did a wonderful job detangling, but that's about it. I wanted it to work.

Date published: 2022-11-03

Rated 5 out of 5 by Sara50 from I ❤ ELVIVE ! Hello, My name is Sara'. I am 50 years old. I have been having thin and dry hair for about 2 years. I have tried other products that are more expensive that do not work for me. I have been using ELVIVE total repair 5 for 10 days now. ELVIVE smeels great, feels soft and has made my hair softer and fuller. I love this product. Thank You !

Date published: 2022-09-03

Rated 1 out of 5 by Mel C from Used to be my go to, but no more I have been using the Elvive Total Repair shampoo and conditioner for several years, probably more than 8 years...I LOVED it, but no more. This new formula is AWFUL, and no where near as effective as the old. Since you changed to formula without any warning on the labels or anything, this new conditioner does not even feel like it's a conditioner at all! My hair is sticky and tangled, and takes FOREVER to dry, and it's poofy and frizzy and heavy feeling. I have to use five times as much just to get my hair untangled. It's down right terrible, and this used to be my ultimate go to. I even introduced friends to it and they loved it too. I used to love it because it was so slick and would get all the tangles out of my hair, and it smelled and just felt more amazing than any other conditioner I had ever used. I was a solid customer for nearly a decade and now it's back to the drawing board to find another conditioner that will work. Why would you change the formula and not even make any mention of that on the bottle? I went online to investigate and found sites full of reviews from women just like mine, "used to love, now I hate it, why did they change it?" "Please change it back" Why would you change something that was so fantastic and make it terrible? I'm curious if it was something to do with scarcity of ingredients.... Please change this back to the old formula, or point all of us that once used this and loved it to the next best thing in the lineup!!! I tried the retiring conditioner, that one doesn't give my hair that nice slippery feeling to get all the tangles out either.

Date published: 2022-06-14

Rated 1 out of 5 by MsFee from Horrible I bought this through the Loreal store on Amazon. This my first time trying it. The worst mistake I've made in a long time! Some of my hair came out. The rest was stiff and brittle. I will not buy this again. I heard it was because the formula was changed recently (end 2021). Do NOT change the Extraordinary Oil shampoo. I'm going back to that one.

Date published: 2022-03-23

Rated 5 out of 5 by Shelbyyyyyyyyyyyyy from Better than the old formula! I just reviews the conditioner but I have used this set before in the past. For one I love the way they smell but they used to never do anything but make my hair feel dry before. And now my hair feels virgin, it’s so soft, shiny and smooth! And the shampoo is much gentler than the previous formula! People are saying that this new formula sucks but it works better on my hair than the old one!

Date published: 2022-02-03

Total Repair 5 Repairing Shampoo 13 5 Oz Reviews - page 4

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What happened

New Formula Is a Miss

pumps on the shampoo bottle, unable to unscrew

Amazing

Disgusting Scent. Avoid Product!

Product changed

Please go back to the old formula!!!!!

Terrible New Formula and Scent!

Reviews

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TRIED IT DISAPPOINTED;

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Used to be amazing…

The best that I have ever had!!

Awful reformulation

Excellent Experience

Too much added perfume

Hate the new formula

Please switch to old formula

Garbage. Terrible. Made me depressed.

New Formula Change is Drying!

New formula is a disappointment

New fragrance made me sick to my stomach!

Disappointed

Bring Back the Original Formula

It’s been changed and it’s horrible!!!!

Bad new smell

Product with a new formula

The new shampoo smells bad

Utterly disappointed in formula change

Perfume in a shampoo bottle.

Disappointed

New scent is awful

What happened to the smell??!??

DISCONTINUED - DISLIKE REPLACEMENT

👎

2

Horrible New Scent

Strong odor/makes hair dry

New perfume scent too much

New Scent

Smells like mens cologne....

Questions

Jeff

What kind of warranty do you have

Nikki

Is this product free of phtlatates or parabens? Thanks!

lb18

How do I know if I should try this shampoo or the Extraordinary Oil one?

inani

What is the pH of the Elvive Total Repair 5 Repairing Shampoo? The response "the pH of any given product is not a measure of the product's efficacy" is not an adequate answer. PH is an important factor in choosing shampoo.

StephanieM

Is this product safe for color treated hair?

Anthony 614

Is this okay for color treated hair?

Nannie66

Can this shampoo cause my hair to come out, I have noticed hair loss since using. I’m 66 years old and my hair is almost to my behind and it was always thi

Sharri4u

Is it sulfate free

deedee68

can this product be used on all types of hair

Lil A

Does it work