Questions & Concerns

If you have used one of our products and have a question or concern, we would like to speak to you directly.

Call Us

Makeup & Skin Care & Hair Care Haircolor Concierge
Phone: 1-800-322-2036
Monday - Friday
9:00 AM - 5:30 PM ET
Phone: 833-856-7325
Monday - Friday
9:00 AM - 5:30 PM ET

Text Us*

For the first time ever, you can just text us! Whether you have questions about products, need hair advice specific to you, want a tip or a trick and more, we are here for you. Click the number below to get started.

Haircare: 1-209-418-0518
Monday – Friday
9:00AM – 5:30PM ET

Haircolor Concierge: 8338-LOREAL (833-856-7325)
Monday – Friday
9:00AM – 5:30PM ET

Saturday – Sunday
9:00AM – 6:00PM ET

*Messaging & Data Rates May Apply.

For U.S. consumers only

Live Chat

Monday – Friday
9:00 AM - 9:00 PM ET

Saturday – Sunday
9:00 AM - 6:00 PM ET

Ask Us Anything


If you have a question about makeup, hair, skin care, samples, coupons, or if you are experiencing problems with our site, let us know.
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