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Reviews
Most Helpful Favourable Review
5 out of 5 stars.
Absolutely LOVE this stuff!!!
9 years ago
I have been using the Loreal Total Repair products for my hair for well over a year now and am absolutely in love with them. My hair has never been so manageable, shiny and healthy looking. Even my hairdresser agrees...she too loves these products...I recommend these to everyone I know...
12 people found this helpful
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Most Helpful Critical Review
1 out of 5 stars.
They've changed it. New formula is horrible.
5 years ago
Sometime over the last couple of months they changed the formula. The old formula was fantastic; It detangled magnificently and was easy to get a comb through when still wet, and looked great when dry. With the new formula, it barely detangles at all and is very difficult to get a comb through when wet. Huge, huge step backwards, I can't imagine why they did this or who in their right mind thought this was a good idea. They've ruined a once-great product.
44 people found this helpful
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Non-Incentivised Reviews
1 to 8 of 238 Reviews.
1 – 8 of 238 Reviews
Most Recent
Idaho
Review 1
Votes 0
Age:35 to 44
Gender:Female
My eye color:Hazel
My hair color:Bleach Blonde
My complexion:Light
My undertone:Neutral Undertone
2 out of 5 stars.
Good product bad pumps
3 months ago
Good product but every single time I buy it the pump don't work and I mean the last 5 times I bought this I have to put it in a different bottle it's crazy
Would you purchase this again:Yes
Originally posted on Total Repair 5 Repairing Conditioner 28 Oz
Helpful?
Response from L'Oreal:
2 months ago
consumer care center
Hi there Emma, thank you for being such an incredible fan! We are so touched that you love the Total Repair 5 Repairing Conditioner enough to stick with us through those pump struggles—but we totally agree, having to switch bottles is a 'crazy' extra step you shouldn't have to take! We’re sharing your feedback directly with our packaging team right now to make sure the bottle is as 'Infallible' as the formula you love. Thank you for your amazing patience and loyalty! Meanwhile, if you would like to speak to us directly about your recent purchase, give us a call @ 800-631-7358 9 AM to 5:30 PM ET M – F
Review 1
Votes 0
5 out of 5 stars.
L’Oréal Paris Elvive. Total Repair 5z
3 months ago
I love this product, it leaves a softness and shine in my hair. I also use it on my daughters' hair and it leaves a very defined smile ❤️🥰
Originally posted on Total Repair 5 Repairing Conditioner 28 Oz
Helpful?
St. Louis, MO
Review 1
Votes 2
Age:35 to 44
Gender:Female
1 out of 5 stars.
Hate the new formula!
6 months ago
I have used this product for the past 12 years at least. This new formula is awful. It is super watery, leaves my hair oily now and it smells terrible. The color isn't even the same as it used to be. Please bring back the old formula.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
6 months ago
LeCare
Hi treab. Thank you for reaching out to L'Oreal regarding the Elvive Total Repair 5 Conditioner. We are sorry your results were not what you were expecting. We’d like to help! Please call us at 800-631-7358, M-F, 9am-5:30pm, ET and provide us with your case #44719514. Please have the product with you when you call. Looking forward to hearing from you!
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
Great slip.
7 months ago
This review is for the Conditioner, not the Shampoo.
I do struggle with L'Oreal's shampoos itching my scalp but I have to give enormous credit to their Conditioners. They have excellent slip. Whereas other conditioner brands practically yank the hair out of my head from their inability to detangle the after-effects of shampooing, I can almost effortlessly comb the conditioner through my hair in the shower.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 2
Age:35 to 44
Gender:Female
My eye color:Hazel
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
Love!
7 months ago
This product is amazing!!! I love the smell!! I wish you made more products with this scent! I plan to replace all my other conditioners with this because I love the scent so much! I can't believe the other reviews complaining about the scent lingering! That is why I love this product so much! Get a nonscented product if you have allergies! Let the rest of us smell good!
Would you purchase this again:Yes
Helpful?
Review 1
Votes 3
1 out of 5 stars.
New Fragrance is Intolerable
9 months ago
I've used this conditioner for many years. Recently, though, the fragrance changed and I can no longer use it. It severely aggravates my allergies, makes my eyes itch, stuffs up my nose and gives me a headache. As others have noted, the fragrance lingers long after use and it intensifies when my hair gets damp. Sadly, I'm searching for a fragrance free alternative that, hopefully, works as well as this conditioner. I agree with other commenters, why did you take change a perfectly good, or great, product???
Helpful?
Response from L'Oreal:
9 months ago
LeCare
Hi CK773. Thank you for reaching out to L'Oreal. We are sorry to hear about the experience you had with the Total Repair 5 Repairing Conditioner. We would like to speak with you directly about it. Please give us a call at 800-631-7358, M - F, 9am - 5:30 pm, ET for assistance and provide the case #43001637. Please have the product with you when you call. Looking forward to hearing from you!
Review 1
Votes 4
Age:25 to 34
Gender:Female
My eye color:Light Brown
My hair color:Copper
My complexion:Fair
My undertone:Neutral Undertone
2 out of 5 stars.
Awful smell
9 months ago
Im so beyond disappointed. I have used this shampoo and conditioner since it was launched many years ago.
I bought a new bottle of the conditioner a week ago and the scent is so strong it gave me a migraine. I scrubbed my hands 4 times after washing my hair and the scent was still clinging to my skin.
Would you purchase this again:No
Originally posted on Total Repair 5 Repairing Conditioner 13 5 Oz
Helpful?
215 w marshal st
Review 1
Votes 0
Age:18 to 24
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
Amazing, no joke!
10 months ago
I’m so in love with this product! As a black women with deep curls it brought back my heat damaged hair as fast as 3-4 washes (using the shampoo and leave in mask as well) I will ALWAYS swear by this product
Would you purchase this again:Yes
Originally posted on Total Repair 5 Repairing Conditioner 28 Oz
Helpful?
1 – 8 of 238 Reviews
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
Absolutely LOVE this stuff!!!
9 years ago
I have been using the Loreal Total Repair products for my hair for well over a year now and am absolutely in love with them. My hair has never been so manageable, shiny and healthy looking. Even my hairdresser agrees...she too loves these products...I recommend these to everyone I know...
12 people found this helpful
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Most Helpful Critical Review
1 out of 5 stars.
They've changed it. New formula is horrible.
5 years ago
Sometime over the last couple of months they changed the formula. The old formula was fantastic; It detangled magnificently and was easy to get a comb through when still wet, and looked great when dry. With the new formula, it barely detangles at all and is very difficult to get a comb through when wet. Huge, huge step backwards, I can't imagine why they did this or who in their right mind thought this was a good idea. They've ruined a once-great product.
44 people found this helpful
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Non-Incentivised Reviews
9 to 38 of 238 Reviews.
9 – 38 of 238 Reviews
Most Recent
Review 1
Votes 0
5 out of 5 stars.
L'Oreal Paris power Restore
11 months ago
[Employee of loreal] Wonderful products, congratulations on the product.I really like it, it was a friend who recommended it to me, it leaves my hair very soft because my hair has a lot of volume, it leaves my hair smoother
Helpful?
REPÚBLICA DOMINICANA
Review 1
Votes 2
Age:25 to 34
5 out of 5 stars.
Fantástico
a year ago
Me encanta me deja el cabello súper sedoso y facil de peinar
Helpful?
Review 1
Votes 3
2 out of 5 stars.
Good formula. New stinky smell
a year ago
Why did they change the scent? It was my fav for years now I can’t use it because the new smell gives me a migraine! Please change back to the original scent!!
Helpful?
Review 1
Votes 5
1 out of 5 stars.
Horrible new formula. Strong fragrant smell.
a year ago
I’ve used this product for many years. I just bought a new bottle of conditioner and it has a really strong smell, and it lingers on your hair post wash. I compared the ingredients of the new bottle to the old one and the formula has been changed. I don’t understand why companies always have to ruin a good thing.
Helpful?
Review 1
Votes 4
1 out of 5 stars.
New scent is HORRIBLE
a year ago
I’ve been using this product for years. I ran out of conditioner, so I just bought a new bottle this weekend and just use it for the first time this morning. I notice new packaging, but no not notification of any formula changes. Why did you put musky scent in this?!?!! I am extremely sensitive to scents and now cannot use this product anymore. I just hope I don’t have a headache for the rest of the day because I don’t have time to rewash my hair. You should never do that without some kind of notification on the packaging that there is a new formula and or a new scent!
Helpful?
Chicago
Review 1
Votes 0
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Darkest Brown
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
Great for black hair
a year ago
Omg is this a new formula i bought From Walmart in the box love it the smell and texture is better love it
Would you purchase this again:Yes
Helpful?
Weirton West Virginia
Review 1
Votes 0
Age:25 to 34
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
4 out of 5 stars.
Love
a year ago
I love how it makes my hair feel and looks I’ve just started using it
Would you purchase this again:Yes
Helpful?
Review 1
Votes 3
1 out of 5 stars.
Please read. L’Oréal. Take note!
a year ago
L’Oréal attention!!! Look at your reviews. I have an old bottle of this product and I have used it twice in the past month. I immediately noted my hair became soft, shiny, slightly straighter. I felt like I had more hair. The reviews have kept me from spending my hard earned on a product that has changed. Trader Joe’s changed a wonderful shampoo that people have begged to have them return. Why take a wonderful product and discontinue it or change it. Please let us know. Was the product harmful to our hair or health? Or di
Helpful?
ELIZABETHTON TENNESSEE
Reviews 2
Votes 3
Age:65 or over
Gender:Female
My eye color:Light Brown
My hair color:Light Brown
My complexion:Medium
My undertone:Cool Undertone
5 out of 5 stars.
My Favorite!!!
a year ago
Love it!!!! Absolutely love it!!!! My favorite and I always use it
Would you purchase this again:Yes
Helpful?
Harrah oklahoma
Review 1
Votes 3
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
Unbelievable
2 years ago
I've had my loreal paris elvive shampoo and conditioner for 1 week. I am so pleased with the healing care loreal has in this product. Never have I ever found any shampoo or conditioner that even comes close to this product. My hair is unbelievable shape just in a week. All stars go out to loreal for making the absolute best hair care products in the world. I will never use anything else on my hair. Thanks loreal corporation.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 4
1 out of 5 stars.
Bring back the old formula
2 years ago
This product line was my holy Grail for as long as I can remember and in the last couple months, the results are horrible.
Please please bring back the old formula.
Helpful?
Missouri
Reviews 5
Votes 2
Age:65 or over
Gender:Female
My eye color:Blue
My hair color:Auburn
My complexion:Fair
My undertone:Warm Undertone
5 out of 5 stars.
Soft, silky hair
2 years ago
I have all 5 Total Repair products in my bathroom.
Would you purchase this again:Yes
Originally posted on Total Repair 5 Repairing Conditioner 20 oz
Helpful?
Review 1
Votes 7
1 out of 5 stars.
Why change such a great product???
3 years ago
New formula is TERRIBLE!!!! The original formula was my holy grail! This new version could not be worse! What were you thinking Loreal??? I will be moving on to another brand.
Helpful?
Review 1
Votes 3
1 out of 5 stars.
Awful
3 years ago
I tried the conditioner, and I was not happy with it at all. It made my hair tangly.
Helpful?
Buffalo NY
Review 1
Votes 11
Age:35 to 44
Gender:Female
My eye color:Green
My hair color:Medium Blonde
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Why did you change the formula???
4 years ago
They changed the formula
Used to be thick yellow creamy.
Now it is white and thinner.
Does not work the same, works horribly now
Please bring it back.
I cannot use this stuff.
Would you purchase this again:Yes
Helpful?
Response from L'Oreal:
4 years ago
Consumer Care Center
Hi Lgriff33. Thank you for reaching out to L'Oreal regarding the Elvive Total Repair 5 Restoring Conditioner. We are sorry your results were not what you were expecting. We’d like to help! Please call us at 800-631-7358, M-F, 9am-5:30pm, ET and provide us with your reference #22628182. Looking forward to hearing from you!
Review 1
Votes 15
Age:35 to 44
Gender:Female
My eye color:Green
My hair color:Medium Blonde
My complexion:Fair
My undertone:Warm Undertone
1 out of 5 stars.
My old favorite - what happened?!
4 years ago
I have been using this conditioner for many years and I'm really sad that I have to find something else now. The old formula was so rich and effective and smellled great, but the new one leaves my thick hair feeling like straw and doesn't even smell the same. Please bring back the old formula so we can all buy again!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
L'Oreal Consumer Care
Hi there AshK! Thank you for taking the time to share a review after trying the Elvive-Total-Repair-5-Repairing-Conditioner. We are sorry to hear this product did not meet your expectations. It is possible that minor changes have been made in the formula of a product; however, the performance should meet or exceed previous results and may not be noticeable at all. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. Your feedback is important to us and your comments will be shared with our product development team.
Review 1
Votes 11
Age:25 to 34
Gender:Male
My eye color:Blue
My hair color:Black
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Bring old formula!!!
4 years ago
How dare you guys doing this to your customers
My hair is dying now I have to look for a new product
Would you purchase this again:No
Helpful?
Middletown NJ
Review 1
Votes 12
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
One time Fav, Not anymore :(
4 years ago
The previous formula of this line has been my goto for many years, Total Repair 5 Shampoo and Conditioner was EXACTLY what my hair needed. None of the other types in this line does what this particular one does for me. Now the new formula of Total Repair 5 Conditioner is white, which is the only way I knew something had changed as nothing else on the bottle indicates a new formulation, and it does absolutely nothing for my hair. Feels like it rinses right off my hair as if I hadn’t just conditioned it. It’s really just terrible. Why change the formula and use the same bottles and labeling not alert your customers of a change? Did you think we wouldn’t feel the difference? Seems so shady. I’m so so disappointed. Now to hunt for a different brand of shampoo and conditioner to see if I can find anything else that comes close to what the old formula of this did for the health, look and feel of my hair.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
ConsumerCareCenter
Hi there! We appreciate you sharing your thoughts regarding L'Oreal Paris Elvive Total Repair 5 Repairing Conditioner. We are sorry the product did not meet your expectations. We know how disappointing it is when a product does not provide the expected results. We recommend trying L'Oreal Paris EverPure Sulfate-Free Bond Strengthening Conditioner as an alternate product. Your comments will be shared with the team. Thank you for reaching out!
Review 1
Votes 11
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Black
My complexion:Light
My undertone:Cool Undertone
1 out of 5 stars.
Bring back the old formula!!!
4 years ago
I am going on every website to purchase this product because I only see the new formula on the shelves, I’ve tried it and it sucks!! You guys had a good product and ruined it!! Bring back this old formula, it worked and people enjoyed it, why change a good thing??
Would you purchase this again:No
Originally posted on Total Repair 5 Repairing Conditioner 254 oz
Helpful?
Response from L'Oreal:
4 years ago
ConsumerCareCenter
Hi there! We appreciate you sharing your thoughts regarding L'Oreal Paris Elvive Total Repair 5 Repairing Conditioner. We are sorry the product did not meet your expectations. We know how disappointing it is when a product does not provide the expected results. Your comments will be shared with the team. Thank you for reaching out!
Review 1
Votes 9
Age:35 to 44
Gender:Female
My eye color:Hazel
My hair color:Auburn
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Hate the new formula!!!
4 years ago
This was my go to shampoo and conditioner….up until now. Why did you change the formula? It’s horrible. Doesn’t condition at all!! It will be going directly into the trash!! So disappointing. Please bring back your old formula!!!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
L'Oreal Consumer Care
Hello Denise! Thank you for taking the time to share your feedback regarding the Elvive-Total-Repair-5-Repairing-Conditioner. We are sorry to hear this product does not meet your expectations. It is possible that minor changes have been made in the formula of a product; however, the performance should meet or exceed previous results and may not be noticeable at all. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always the accurate listing. We value your honest review and your comments will be shared with our product development team.
Philadelphia, PA
Review 1
Votes 5
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
New Cheap Formula Causes Hair to be Dry and Greasy
4 years ago
Old formula was incredible, felt like a salon-quality product and left hair shiny, silky, and looking good for days. New formula feels like a discount brand and leaves hair dull, dry, and now greasy within a day. I have some of the old left and tried them "side by side". The difference is so obvious, and the ingredients list is not even close to the same. Many ingredients removed in the new formula. Will not buy again.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
Consumer Care Center
Hi there! Thank you for sharing your feedback on our Elvive-Total-Repair-5-Repairing-Conditioner. We are so sorry to hear that it did not meet your expectations. We understand how frustrating this can be. We will be sure to pass your comments along to the team as we are always looking for ways to improve. We hope you will continue to use our products with greater success in the future!
Texas
Review 1
Votes 0
Age:18 to 24
Gender:Female
My eye color:Hazel
My hair color:Light Brown
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
Better than the previous formula!
4 years ago
I have used the old formula before but it never left my hair smooth or shiny and when I saw they changed the formula I had to try it because they smell so good! Anyways I used it and my hair is so soft, shiny, and smooth! And smells great! Such a good product! Definitely recommend! Although the new conditioner is not as thick as the old one but I think it works better and the shampoo is so much gentler!
Would you purchase this again:Yes
Originally posted on Total Repair 5 Repairing Conditioner 28 Oz
Helpful?
Phoenix AZ
Review 1
Votes 6
Age:35 to 44
Gender:Female
1 out of 5 stars.
New formula horrible
4 years ago
Have used this conditioner for many years, but will have to discontinue buying it as the new formula is terrible. It does not condition hair. You have to use a huge amount just to work through your hair, and then it rinses completely away like water. No detangling, softening, or conditioning at all. Such a shame that companies keep cheapening formulas to increase their earnings. I will avoid selecting an alternate conditioner from L’Oréal or any of the 100’s of brands they own, as this is a strategy they employ across many brands/product lines, and it hurts consumers.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
Consumer Care Center
Hi there! Thank you for sharing your feedback on our Elvive-Total-Repair-5-Repairing-Conditioner. We are so sorry to hear that it did not meet your expectations. We understand how frustrating this can be. We will be sure to pass your comments along to the team as we are always looking for ways to improve. We hope you will continue to use our products with greater success in the future!
California
Review 1
Votes 6
Age:35 to 44
Gender:Female
My eye color:Light Brown
My hair color:Bleach Blonde
My complexion:Fair
My undertone:Warm Undertone
1 out of 5 stars.
New formula is worthless!
4 years ago
When this conditioner was yellow (old formula) it saved my color treated hair and made it soft and repaired it. I loved it and recommended it all the time. It was by far the best conditioner I had ever used. The new formula (white) is horrible! I am soooooo bummed. I am now on the hunt for a new conditioner. I bleach my hair and it used to be soft and you’d never know I color treat it with the old formula. Now using new formula it feels super dry and crackly :(
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
ConsumerCareCenter
Hi there! We appreciate you sharing your thoughts regarding L'Oreal Paris Elvive Total Repair 5 Repairing Conditioner. We know how disappointing it is when a product does not provide the expected results. Your comments will be shared with the team. We recommend trying L'Oreal Paris EverCreme Deep Nourish Conditioner as an alternate product. Thank you for reaching out!
Review 1
Votes 7
Age:55 to 64
Gender:Female
My eye color:Green
My hair color:Dark Blonde
My complexion:Light
My undertone:Warm Undertone
1 out of 5 stars.
Lost the Ceramides! Compare old to new bottles
4 years ago
This product changes for the worse. It’s not as thick and hair is no longer smooth. I bought it because it contained ceramides which have awesome benefits for hair. Well compare the new bottle to the old. I knew something was off with my hair and then I checked the bottle and ceramides were gone. Yes there are still some hidden at the very bottom of the ingredients list, but so little that they probably were not allowed to feature it on the packaging any longer. L’Oréal, you really missed the mark in this one. Hope you listen to your consumers because this new product IS VERY DIFFERENT and just a side by side of the new packaging speaks volumes.
Would you purchase this again:No
Helpful?
New York
Reviews 2
Votes 10
Age:35 to 44
Gender:Male
My eye color:Light Brown
My hair color:Soft Black
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
Formerly Amazing, currently highly disappointing
4 years ago
I am a long time user of this product; ever since I found it more than 10 years ago it has been a mainstay of my haircare routine, helping keep my afro beautiful and manageable. Unfortunately sometime over the last year the formula changed noticeably, and went from making detangling an easy task to just another average conditioner. Everything about the new formulation is immediately noticeable - the color, consistency, and feeling of the product is nothing like it used to be, the smell has changed (admittedly not the major calculation in choosing/not choosing this product), and the way it feels working through your hair is completely different. As others have said, I too noticed that I used to be able to detangle after simply putting it in but now even after wetting my hair and even pre-conditioning and letting it sit, it is still far less effective than the original formulation. I still have several bottles of the old formula and can clearly tell the difference, and the best way to get the most out of the new formula is to cut in some of the old, but what's the purpose of buying it if I have to do that? Looking at the ingredients list shows clearly the new formula reduced/eliminated several of the ingredients that did the heavy lifting in the original formula, to say nothing of the switch from ceramide to the so-called protein repair concentrate (not a scientist so whether this is a new way of saying ceramide or a cheaper formulation I cannot say, but it certainly doesn't feel like the product contains ceramide anymore). Terrible terrible product as it stands today. If you want something approaching the prior formulation, try the total repair power restore product, which actually, in looking at the ingredients and judging by how it works/feels, seems to be basically the old total repair 5 conditioner formula in a new package that can be sold at a premium. Disappointed in what's happened to a formerly amazing line of products.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
Consumer Care Center
Hi Jonah. Thank you for reaching out to L'Oreal and sharing your comments on the Elvive Total Repair 5 Repairing Conditioner. Feedback from our consumers is very important to us and helps us improve all of our products! We apologize that you did not end up liking this product anymore and appreciate you sharing your experience. We thank you for giving this product a try as we will be passing on your comments to others in our team. We hope you continue using our products!
New york
Review 1
Votes 4
Age:45 to 54
Gender:Female
My eye color:Light Brown
My hair color:Dark Brown
My complexion:Fair
My undertone:Warm Undertone
1 out of 5 stars.
Horrible new formula for damage conditioner
4 years ago
The new formula does not condition like the old formula. Don’t buy ut. Anyone have any recommendations for a replacement?
This new conditioner is so bad that I will no longer buy it.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
Consumer Care Center
Hi Sue lee! Thanks for reaching out to us regarding Total Repair 5 Repairing Conditioner. We are sorry to hear you are not pleased with this new formula. We value consumer opinions and will share yours with our teams.
lake orion mich
Review 1
Vote 2
Age:55 to 64
Gender:Male
My eye color:Green
My hair color:Bleach Blonde
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
really good product
4 years ago
I dont know why the new total repair 5 shampoo & cond is getting bad reviews its way better than the old stuff my hair is very long very bleached very damaged the new total repair 5 made my problem hair soooo soft and and easy to comb wet and dry I will not use anything else thank you loreal for another great product
Would you purchase this again:Yes
Helpful?
long beach, ca
Review 1
Votes 4
Age:25 to 34
Gender:Female
My eye color:Dark Brown
My hair color:Light Blonde
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
PLEASE BRING BACK OLD FORMULA
4 years ago
I've been on a hunt these past couple of months looking for a new conditioner to replace this beauty. I really miss the old formula and how well it conditioned and moisturized my hair. please please pleasee bring back the old formula. We're all lost here without this conditioner
Would you purchase this again:Yes
Helpful?
Response from L'Oreal:
4 years ago
ConsumerCareCenter
Hi there! We appreciate you sharing your thoughts regarding L'Oreal Paris Total Repair 5 Repairing Conditioner. We know how disappointing it is when a product does not provide the expected results. We recommend trying the L'Oreal Paris EverCreme Deep Nourish Conditioner as an alternate choice. Your comments will be shared with the team. Thank you for reaching out!
Virginia
Review 1
Votes 7
Age:25 to 34
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Light
My undertone:Cool Undertone
1 out of 5 stars.
Hate new formula
4 years ago
Why did L'Oreal change the formula? It used to be SO PERFECT. My all time favorite conditioner; now I hate it and so does my hair. BRING BACK THE OLD FORMULA
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
L'Oreal Consumer Care
Hi there Bns1355! Thank you for your interest in the ELVIVE Total Repair 5 Repairing Conditioner. We are sorry to hear you are not satisfied with our new formula for this product. We are always looking for ways to improve our products we manufacture and want to know whenever there is a problem. The original formula has been discontinued and is no longer available. We appreciate your comments and will forward them to the persons in our company responsible for this product group. We thank you for giving L'Oreal a try!
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