Elvive Total Repair 5 Repairing Shampoo for Dry, Damaged Hair

$6.49

12.6 fl. oz.
13.5 fl. oz.
28 fl. oz.

PRODUCT DETAILS

Elvive Total Repair 5 Repairing Shampoo by L’Oréal Paris is designed to cleanse and repair hair, addressing five visible signs of damage: hair that is weak, fried, brittle, tangled, or with split ends. This repair shampoo is infused with protein and ceramide + repair concentrate to strengthen and smooth each strand, leaving hair healthier, silkier, and more manageable. For best results from the #1 brand in hair repair, use this restoring shampoo with the full Total Repair 5 Haircare System.

Product Highlights:

Targets 5 Signs of Damage:
- Weak
- Fried
- Brittle
- Tangled
- Split ends
Protein and Ceramide + Repair Concentrate: Expert formula combines protein and ceramide to repair, strengthen, and fortify strands.
Paraben-Free: Safe for all hair types, providing gentle cleansing with no harsh additives.
Luxurious Fragrance: Features an uplifting floral blend of creamy notes and fresh green tones to enhance your hair-washing routine.
Eco-Conscious Packaging: Bottles are made with 100% recycled plastic.*
*Excluding labels
Complete Haircare System: For optimal results, use this shampoo with the full Total Repair 5 system including Total Repair 5 Repairing Conditioner, Ceramide Recharge Leave-In Conditioner, Damage Erasing Hair Mask, and Power Restore Hair Mask.

Why Choose Elvive Total Repair 5 Repairing Shampoo?

This shampoo provides a complete repair system for damaged and brittle hair. When paired with Total Repair 5 Conditioner and Leave-In Conditioner, it improves the look and feel of damaged hair while offering hair-strengthening benefits over time. The commitment to sustainable packaging emphasizes L’Oreal Paris’ dedication to mindful beauty solutions.

What It Helps With:

Weakness: Strengthens hair fibers to reduce breakage and improve resilience.
Fried strands: Revives over-processed, damaged hair, helping to restore softness and smoothness.
Brittleness: Nourishes dry, brittle hair, improving elasticity and making it more flexible and less prone to breakage.
Tangles: Smooths strands and reduces snags, making hair easier to detangle and style.
Split ends: Seals split ends to reduce fraying, leaving hair with a polished, healthier appearance.

WHO SHOULD USE IT

Elvive Total Repair 5 Shampoo is great for those who are looking to repair the 5 signs of damaged hair. These signs include hair that may be:

Weak
Fried
Brittle
Tangled
Split

It’s ideal for restoring softness and rebuilding strength for hair that’s been damaged by heat styling, color treatments, or other chemical processes.

WHEN TO USE

Apply Elvive Total Repair 5 Repairing Shampoo during your regular wash schedule anytime you want to combat visible signs of damage or when your hair needs extra repair and nourishment.
To maximize its benefits, use it with the full Total Repair 5 system including Total Repair 5 Repairing Conditioner, Ceramide Recharge Leave-In Conditioner, Damage Erasing Hair Mask, and Power Restore Hair Mask.

HOW TO USE

For optimal results, use this shampoo as part of the full L'Oréal Paris Total Repair 5 system by following these simple steps:

Step 1: Shampoo.
Apply Elvive Total Repair 5 Shampoo to wet hair. Lather and gently massage into the scalp to cleanse and remove buildup. Rinse thoroughly.

Step 2: Condition.
Follow with Total Repair 5 Repairing Conditioner to coat mid-lengths and ends, leaving hair hydrated and smooth. Leave on for 1–2 minutes before rinsing completely.

Step 3: Treat.
Deeply replenish with your choice of the Total Repair 5 Damage Erasing Hair Mask or the Power Restore Hair Mask. Apply to damp hair, focusing on areas that need extra care. Leave on for 3–5 minutes, then rinse thoroughly.

Step 4: Strengthen and Detangle.
Finish with the Ceramide Recharge Leave-In Conditioner to provide lightweight nourishment, reduce tangling, and seal the hair cuticle for added strength and shine.

INGREDIENTS

Protein
What it does: Aids in strengthening weak hair fibers, reducing damage from brittleness, and improving elasticity while nourishing each strand.
Why it matters: Helps fortify your hair from root to tip for smoother, softer results over time, even with exposure to daily stresses.

Ceramides:
What it does: Smooths and protects the outer cuticle layer, sealing in nourishment while improving fiber cohesion and softness.
Why it matters: Ceramides contribute to reducing breakage and improving manageability by fortifying the hair's protective barrier against environmental stressors and daily damage.

Other Ingredients:
Formula 1101573PT6 INGREDIENTS AQUA / WATER / EAU SODIUM LAURETH SULFATE SODIUM LAURYL SULFATE COCAMIDE MEA GLYCOL DISTEARATE SODIUM CHLORIDE DIMETHICONE PARFUM / FRAGRANCE CITRIC ACID PPG-5-CETETH-20 SODIUM BENZOATE SODIUM HYDROXIDE COCO-BETAINE SALICYLIC ACID GUAR HYDROXYPROPYLTRIMONIUM CHLORIDE CARBOMER LINALOOL HEXYL CINNAMAL BENZYL SALICYLATE BENZYL ALCOHOL HYDROXYPROPYLTRIMONIUM HYDROLYZED WHEAT PROTEIN LIMONENE AMYL CINNAMAL COUMARIN CITRONELLOL 2-OLEAMIDO-1,3-OCTADECANEDIOL PRUNUS AMYGDALUS DULCIS OIL / SWEET ALMOND OIL ALPHA-ISOMETHYL IONONE FUMARIC ACID PHENOXYETHANOL FIL CODE D228561/1

What are the 5 signs of damaged hair this shampoo addresses?

• Weak
• Fried
• Brittle
• Tangled
• Split ends

This shampoo addresses visible signs of damage with every wash, when used with the full Repair 5 Haircare System.

Can I use Elvive Total Repair 5 every day?

Yes, this shampoo is gentle enough for daily use, supporting ongoing repair for weakened hair.

What sizes is this shampoo available in?

The Elvive Total Repair 5 Shampoo is offered in 12.6 fl oz, 13.5 fl oz, and 28 fl oz bottles for flexible use.

What other L'Oréal Paris products complement this shampoo?

For best results, use this shampoo with the full L'Oréal Paris Total Repair 5 haircare system including Repairing Conditioner, Ceramide Recharge Leave-In Conditioner, Damage Erasing Hair Mask, and Power Restore Hair Mask.

What does the shampoo smell like?

The shampoo features a floral and creamy fragrance paired with juicy green notes for a luxurious hair-washing experience.

How do ceramides benefit your hair?

Ceramides help restore and strengthen the outer cuticle layer of your hair by sealing in nourishment and locking moisture. This reduces breakage, improves manageability, and leaves hair softer and shinier.

What does protein do for damaged hair?

Protein strengthens hair fibers by reinforcing its internal structure, reducing brittleness and preventing breakage. It helps repair visibly damaged strands while improving elasticity and restoring the overall health of your hair.

Is Total Repair 5 good for dry hair?

Yes, when the dryness comes from damage. Coloring, bleaching, and heat styling wear down the hair’s outer layer, so it stops holding moisture. This shampoo repairs and seals the fiber with protein and ceramide, which helps hair stay hydrated between washes.

Why is my hair still dry even though I condition it?

If the hair fiber is damaged, conditioner smooths the surface but the moisture escapes again quickly. Repairing the fiber itself is what makes hydration last, which is why a repair shampoo can fix dryness that conditioner alone cannot.

Does this shampoo contain sulfates?

Yes, it uses sulfate cleansers for a rich lather, and it is paraben-free. If you prefer a sulfate-free routine, the L’Oréal Paris EverPure line offers sulfate-free repair and damage repair options.

Elvive

Total Repair 5 Repairing Shampoo for Dry, Damaged Hair

4.2/5

View Product

Best for Hair that is Weak, Fried, Brittle, Tangled, or has Split Ends

Key Ingredients Protein, Ceramides

Cause of the Problem Damaged Hair

Sulfate Free No

Color Safe No

EverPure

Sulfate Free Bond Repair+ Shampoo with Bond + Amino Acid Complex

4.1/5

View Product

Fine Lines, Wrinkles, Loss of Firmness, Dull Skin, Dehydrated Skin, Mature Skin

Bond + Amino Acid Complex

Damaged Hair Bonds

Yes

Elvive

Hyaluron + Plump Hydrating Shampoo with Hyaluronic Acid for Dry Hair

4.3/5

View Product

Dry, Dehydrated, Dull Hair That Needs Moisture

Hyaluronic Acid

Dry Hair

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Ratings and Reviews

Reviews

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301 reviews with 5 stars.

50 reviews with 4 stars.

14 reviews with 3 stars.

14 reviews with 2 stars.

56 reviews with 1 star.

Overall Rating

4.2

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Most Helpful Favourable Review

5 out of 5 stars.

10 years ago

I do love this shampoo. It works better than my sulfate free shampoo that I haven't touched since I first got a sample of this to try and then bought a bottle of it. 1st thing I noticed was when I used the samples first, I had to double check and make sure I was using the shampoo because I couldn't believe how well behaved and tangle free my hair felt. It felt like a treatment shampoo but unlike anything I have ever used and I have used a ton of products over the years. I have a large basket of hair products sitting there and I chose to use this shampoo. This shampoo is my HG. As for the rest of the line I will review those separately. One little problem is even though this shampoo is wonderful, the extreme hair conditioner is wonderful, regular conditioner in this line not so much, I still don't have enough shine. I do use a leave in and a lightweight oil also from Loreal but I think I have an older version and not the newest version I have seen advertised here on this site. I was trying to get a sample of their glossing system or straight system with no luck. I believe to get the best results with my naturally curly, 1 process coloring now only, and frizziness like crazy I will have to combine this shampoo with the extreme condition which I failed to purchase and bought the regular total 5 conditioner instead and I'm sorry I did. I needed more conditioning than that. But I do recommend highly using this line but make adjustments and your hair may do very well with the conditioner and you may not need the mask. Hoping to get samples like I said because I simply can't invest in more hair care without trying first. SHAMPOO LOVE IT

59 people found this helpful

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Most Helpful Critical Review

3 out of 5 stars.

TRIED IT DISAPPOINTED;

10 years ago

Iused theshampoo&conditioner ( 2 times w/ 5 min . leave in ofconditioner; cool waterrinse...Hair was dry& dull; NO SHINE; got betterresultsfrom SUAVE coconut oil products @ half he price& only a 3 min. leave in of conditioner

23 people found this helpful

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1 to 8 of 435 Reviews.

1 – 8 of 435 Reviews

Review 1

Votes 0

1 out of 5 stars.

Terrible new formula and smell is aweful!

a month ago

I have been using this for over 10 years and I won't be using it anymore after your change to the formula and scent! It makes my head itch and it stinks! Why would you change it, if it's already perfect!? I'm now moving on to another shampoo! This is aweful!

Helpful?

Response from L'Oreal:

a month ago

consumer care center

Hi Holly! We are very sorry to hear about the experience you had Elvive Total Repair Shampoo and we would like to speak with you directly about this concern. Please give us a call at 800-631-7358 anytime Monday-Friday 9AM - 5:30PM EST for further assistance. You may provide the agent with the following case number for reference 48385676. Please have the product on hand when you call if possible so we can gather some additional details. We are looking forward to speaking with you and we appreciate the opportunity to address your concerns further!

Review 1

Votes 18

Age:25 to 34

Gender:Male

My eye color:Dark Brown

My hair color:Dark Brown

My complexion:Medium

My undertone:Neutral Undertone

5 out of 5 stars.

This is a miracle product

a month ago

This product is amazing. My hair was dry frizzy tangled, constantly, and unmanageable. This product has made my hair substantially better. In every way it’s soft, shiny and healthy again. I would highly recommend this to anyone along with the conditioner the total repair five leave in and they power restore hair mask all these products of this line up are amazing. Please continue to make these Products. As they have been life-changing. They even beat many high end salon quality products that I tried and a very well known brand that I bought from qvc I will absolutely be buying these time and time again thanks for making quality products at a affordable price and great value only thing I wish is ya made the total repair five maks in the same size bottle at the power restore product and the wonder water 8 in a lot larger bottles thanks again

Would you purchase this again:Yes

Helpful?

Review 1

Votes 0

Age:25 to 34

Gender:Female

My eye color:Light Brown

My hair color:Soft Black

My complexion:Fair

My undertone:Warm Undertone

1 out of 5 stars.

Reformulation SUCKS

a month ago

Please bring the old formula back from a few years ago. The new one is not good at all. You guys had a perfectly good formula that actually did something to make my hair feel and look better. And the scent change IS CRIMINALLL! the new one is garbage! Bring back the sweet almond and vanilla scent !! ( total repair 5 repairing line . The black and gold)

Would you purchase this again:No

Helpful?

Response from L'Oreal:

a month ago

LeCare

Hi MaryChicago! Thank you for sharing how you feel about Total Repair 5 Repairing Shampoo. We apologize for the inconvenience the change has caused. We are committed to bringing our consumers products that meet their needs and expectations. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.

Review 1

Votes 2

1 out of 5 stars.

Scent changed, change it back please

4 months ago

It’s been a year since the scent has changed for this shampoo and conditioner. PLEASE change it back to the previous scent. Nobody likes it. It’s too strong and doesn’t smell good. Nobody wanted you guys to change the scent so why did that even happen in the first place? This shampoo and conditioner used to sell out and now it just sits on the shelves. Change it back please. Get all of these complaints sent to the right people who will actually change it back.

Helpful?

Response from L'Oreal:

4 months ago

LeCare

Hi. Thank you for reaching out to L'Oreal and sharing your comments on the Elvive Total Repair 5 Repairing Shampoo & Conditioner. Feedback from our consumers is very important to us and helps us improve all of our products! We appreciate you sharing your experience. We will be passing on your comments to others in our team. We hope you continue using our products!

Review 1

Vote 1

1 out of 5 stars.

Hate the new smell.

5 months ago

I have been using this shampoo for 13 years. I love what it does for my hair. Now I can no longer use it. I do not like strong smells. I get headaches from them. Now after 13 years have to go find another shampoo because of scent change.

Helpful?

Response from L'Oreal:

4 months ago

consumer care center

Hi there Nikki, first, we want to thank you from the bottom of our hearts for your incredible 13 years of loyalty to our Total Repair 5 Repairing Shampoo. Having your trust for over a decade means everything to us, which is why we are truly heartbroken to hear that a recent scent change has forced you to look elsewhere. We hear you completely, and we are so incredibly sorry that the new fragrance is not the sensorial experience we want you to have. We know how stressful it is to have to search for a new hair care routine, especially when you already had a formula that worked beautifully for your hair. We have logged your experience as a priority report with our Research & Innovation team, as hearing how fragrance updates affect our long-term, scent-sensitive consumers is vital to how we develop future products.

Reviews 2

Votes 2

2 out of 5 stars.

I don't care for it

5 months ago

I actually bought it accidently i meant to buy a different Loreal shampoo, this one doesn't smell nice at all compared to the others

Helpful?

Response from L'Oreal:

5 months ago

LeCare

Hi Novaleigh! Thank you for sharing how you feel about Elvive Total Repair 5 Repairing Shampoo! Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.

Review 1

Votes 0

1 out of 5 stars.

What happened

6 months ago

Used this line for years and loved it! Recently since buying the new bottles I’ve experienced HEAVY hair shedding. Nothing else has changed in my hair routine. Since switching to a whole new brand the excessive shedding has stopped. If the formula was changed, please please please change it back.

Helpful?

Response from L'Oreal:

6 months ago

LeCare

Hi DJ88! Thank you for sharing your experience after using Total Repair 5 Repairing Shampoo. We apologize for the inconvenience this may have caused. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.

Ohio

Review 1

Votes 2

Age:35 to 44

Gender:Female

My hair color:Light Blonde

My complexion:Fair

My undertone:Neutral Undertone

1 out of 5 stars.

New Formula Is a Miss

7 months ago

I have been a loyal user of this product for every bit of 5 years. I have loved it. However, the recent formula change has been devastating. The smell is absolutely awful. At first I thought I’d accidentally grabbed my husband’s body wash because it smells like a man’s scent. Second, it makes my scalp itch in the worst way possible. Lastly, the build up it leaves is insane. I have NEVER had these issues. This is my third try with this new formula thinking maybe they needed time to get it right but I cannot keep using this bottle and will be throwing it out. I am so disappointed as I loved this shampoo/conditioner.

Would you purchase this again:No

Helpful?

Response from L'Oreal:

7 months ago

LeCare

Hi KT926! Thank you for reaching out to share feedback on Elvive Total Repair 5 Repairing Shampoo. We are sorry to hear it does not meet expectations. We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5, ET. It would be helpful if you could have the product available and provide us with case # 45648626 when you call.

1 – 8 of 435 Reviews

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56 reviews with 1 star.

Overall Rating

4.2

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Most Helpful Favourable Review

5 out of 5 stars.

10 years ago

59 people found this helpful

Show Reviews:

Most Helpful Critical Review

3 out of 5 stars.

TRIED IT DISAPPOINTED;

10 years ago

23 people found this helpful

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9 to 38 of 435 Reviews.

9 – 38 of 435 Reviews

california

Review 1

Votes 2

Age:45 to 54

Gender:Female

My eye color:Blue

My hair color:Medium Blonde

My complexion:Light

My undertone:Warm Undertone

2 out of 5 stars.

pumps on the shampoo bottle, unable to unscrew

8 months ago

very dissatisfied this is the second time I've purchased this product with pumps, the shampoo bottles. Unable to unscrew the pumps having to completely takeoff the top to use the product second time this happens.

Would you purchase this again:Yes

Originally posted on Total Repair 5 Repairing Shampoo 28 Oz

Helpful?

Response from L'Oreal:

8 months ago

LeCare

Hi rick67! Thank you for sharing that you have experienced difficulty unlocking the pump dispenser for Total Repair 5 Repairing 28 OZ Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.

McAllen Tx

Review 1

Vote 2

Age:25 to 34

Gender:Female

My eye color:Green

My hair color:Light Brown

My complexion:Light

My undertone:Warm Undertone

5 out of 5 stars.

Amazing

10 months ago

I love the scent it left on my hair. It smells so good and my husband loved it as well.

Would you purchase this again:Yes

Helpful?

Review 1

Votes 4

Age:25 to 34

Gender:Female

My eye color:Green

My hair color:Dark Blonde

My complexion:Fair

My undertone:Neutral Undertone

1 out of 5 stars.

Disgusting Scent. Avoid Product!

10 months ago

The new scent is atrocious, absolutely disgusting in comparison to what it used to be, and my hair feels worse under using this newer shampoo and conditioner. And trust me, those around you can immediately tell. You’ll have people asking “why did you change shampoos?” even though it should be the same shampoo as always! It’s like using an inferior hair product now! Treat yourself, and find a better product under a different brand. To put it bluntly, I recommend avoiding L’Oréal until they change it back. Sadly, I don’t think I’ll purchase from them ever again, as it will be a gamble of whether they listened to feedback and the scent is changed back or not. They’ll respond to our reviews here with a copy and paste message, but nothing will change as long as people buy their products.

Would you purchase this again:No

Helpful?

Response from L'Oreal:

10 months ago

LeCare

Hi Caroline2019! Thank you for sharing how you feel about the smell of Total Repair 5 Repairing Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.

Ohio

Review 1

Votes 4

Age:25 to 34

Gender:Female

My eye color:Blue

My hair color:Medium Blonde

My complexion:Fair

My undertone:Cool Undertone

3 out of 5 stars.

Product changed

10 months ago

This has been my go to shampoo and conditioner for years. I really feel like it helps, but as of late something is different about it. The fragrance of it has most definitely changed and I prefer the original fragrance over whatever this new one is. Really disappointed in the product change, I hope the original comes back.

Helpful?

Response from L'Oreal:

10 months ago

consumer care center

Hi Blonde7391, Thank you for sharing your thoughts regarding the Total Repair 5 Repairing Shampoo. We appreciate your comments, and we will be passing this along. Thanks for letting us know!

Houston TX

Review 1

Votes 14

Age:25 to 34

Gender:Female

My eye color:Light Brown

My hair color:Dark Brown

My complexion:Light

My undertone:Warm Undertone

1 out of 5 stars.

Please go back to the old formula!!!!!

11 months ago

PLEASE bring back the old formula/scent. This one is so strong and smells like I’m wearing perfume. It’s hard to go to sleep because this smell is overpowering. I don’t understand the change, it’s not a good change. The other reviewers agree on this. Please listen to your customers and make the change back to the old formula. I’ve use this for 10 years and I’m annoyed I have to search for other shampoos and conditioners now.

Would you purchase this again:No

Helpful?

Response from L'Oreal:

10 months ago

LeCare

Hi Bella! Thank you for sharing how you feel about the fragrance in Total Repair 5 Repairing Shampoo. The opinions of our customers are important to us when making decisions about our products. We appreciate your comments and will be sharing them with others in our company.

Los Angeles, CA

Review 1

Votes 5

Age:35 to 44

Gender:Male

My eye color:Hazel

My hair color:Dark Brown

My complexion:Light

My undertone:Warm Undertone

1 out of 5 stars.

Terrible New Formula and Scent!

11 months ago

The new formula and smell is terrible! This seems to be the consensus. Such a shame, I loved this shampoo for years and now I need to find a different product.

Would you purchase this again:No

Helpful?

Response from L'Oreal:

11 months ago

LeCare

Hi Disappointed! Thank you for sharing how you feel about the fragrance in Total Repair 5 Repairing Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.

New Jersey

Review 1

Votes 5

Age:35 to 44

Gender:Female

My eye color:Green

My hair color:Medium Blonde

My complexion:Light

My undertone:Neutral Undertone

1 out of 5 stars.

Used to be amazing…

a year ago

I have used this shampoo and conditioner religiously since it launched (13 yrs now? maybe longer) and it was truly amazing. Left my hair healthy, nourished and looking and feeling great. I always buy tons at a time and just had to re-stock for the first time this year and I honestly thought I accidentally bought the wrong one the second I put some in my hand. Everything is different. The smell, how it feels in my hair while washing, how it washes out and most importantly - how my hair came out after blow drying. My hair felt dry, damaged and frizzy after using it. And the smell was SO strong - even while I was trying to sleep, every time I woke up in the middle of the night it was all I smelled. I don’t know why they’d ruin such an amazing product. Please bring back the old formula! Based on all the forums I found and reviews I’ve read, everyone seems to be in agreement you guys need to bring the old one back!!

Would you purchase this again:No

Helpful?

Response from L'Oreal:

a year ago

LeCare

Hi Monica! Thank you for sharing how you feel about Total Repair 5 Repairing Shampoo. We are sorry to hear of the effects you have experienced. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.

Greenfield Indiana

Review 1

Votes 2

Age:35 to 44

Gender:Female

My eye color:Hazel

My hair color:Soft Black

My complexion:Medium

My undertone:Warm Undertone

5 out of 5 stars.

The best that I have ever had!!

a year ago

I truly want to thank the makers for bringing such a wonderful product to all of us curly girls. I have three different textures in my hair.and after all of the products that hair taken out my hair,or dried it out,I finally tried this system. I am so thrilled to find that my breaking days have ended.the shampoo paired with the conditioner was just want my hair needed.mosisturized,soft to touch again,and less split ends.i found the rinse out and leaving at walmart,and omgoodness I cried after my results after my trim. I just want to say thank you thank you thank you for caring about us little people.the smell is so phenomenal and crisp,no wonder I get people asking what do I have on.its the system.many couldn't believe it.but I will not switch up my products anymore.i have waited 17 years for the best inexpensive product to use.especially paired with castor oil,my hair has grown tremendously better with more vibrance.we are worth it because you all made it so!!!

Would you purchase this again:Yes

Helpful?

New York, NY

Review 1

Votes 4

Age:25 to 34

Gender:Female

My eye color:Dark Brown

My hair color:Dark Brown

My complexion:Medium

1 out of 5 stars.

Awful reformulation

a year ago

I’ve used this shampoo and conditioner for nearly ten years—it was the only shampoo and conditioner I bought. It smoothed and strengthened my hair while giving it incredible shine. However, the most recent formulation is absolutely atrocious. It’s drying and makes my hair break and has an overpowering perfume scent. I don’t write online reviews for anything but am so disappointed and sincerely urging/*begging* L’Oréal to bring back the old formula! I am now looking into new shampoos and conditioners with similar formulations to the old version, while simultaneously trying to buy any old formulation bottles that I can find. Sigh.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo 28 Oz

Helpful?

Response from L'Oreal:

a year ago

LeCare

Hi Onceloyalrepair5user. Thank you for reaching out to L'Oreal regarding the Elvive Total Repair 5 Repairing Shampoo. We are sorry your results were not what you were expecting. We’d like to help! Please call us at 800-631-7358, M-F, 9am-5:30pm, ET and provide us with your case #43168221. Please have the product with you when you call. Looking forward to hearing from you!

Louisville KY

Review 1

Votes 0

Age:25 to 34

Gender:Female

My eye color:Blue

My hair color:Dark Blonde

My complexion:Fair

My undertone:Neutral Undertone

5 out of 5 stars.

Excellent Experience

a year ago

my favorite shampoo & conditioner for all around excellent experience and best results using for my hair care routine.

Would you purchase this again:Yes

Helpful?

Review 1

Votes 5

2 out of 5 stars.

Too much added perfume

a year ago

The new version has a very strong perfume odor. I am sensitive to odors and didn’t think to check the odor level when I saw the new shape of the bottle. I love how it performs on my hair but I now need to find a new shampoo.

Helpful?

Response from L'Oreal:

a year ago

LeCare

Hi Neenie532! Thank you for reaching out to share how you feel about the fragrance in Total Repair 5 Repairing Shampoo. We are committed to bringing our consumers products that meets their needs and expectations. Feedback from our customers is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.

Review 1

Votes 5

1 out of 5 stars.

Hate the new formula

a year ago

I used to love this formula and have used it for years. But the new shampoo formula leaves my hair very greasy and my hair has started falling out leaving me with a balding middle part. The smell is bad too. I will have to find a new shampoo now.

Helpful?

Response from L'Oreal:

a year ago

LeCare

Hi Sharmon! We are sorry to hear about the experience you had with Total Repair 5 Repairing Shampoo. We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5:30, ET. It would be helpful if you could have the product available and provide us with case #42706562 when you call.

Review 1

Votes 7

1 out of 5 stars.

Please switch to old formula

a year ago

I absolutely loved this conditioner, I used it for at least 6 years!!! But….the new formula change has completely ruined it for me. I’ve been to stores trying to buy all of what’s left of the old formula. New formula has changed my hair and the scent is definitely not as pleasant( was the first thing I noticed when I used it for the first time). I think I would only buy the old formula again.

Helpful?

Response from L'Oreal:

a year ago

LeCare

Hi Ash789! Thank you for sharing how you feel about Total Repair 5 Repairing Conditioner. Feedback from our customers is important to us when making decisions about our products, and we are committed to bringing our consumers high-quality, innovative products that meet their needs and expectations. We appreciate your feedback and will be sharing it with others in our company.

Dallas, Texas

Review 1

Votes 2

Age:25 to 34

Gender:Female

My eye color:Hazel

My hair color:Dark Brown

My complexion:Medium

1 out of 5 stars.

Garbage. Terrible. Made me depressed.

a year ago

Terrible. I have very thick hair and my hair has been falling out in clumps. Stripped of oils, it is so thin and I’m now balding. This has never happened in my life. I hope I recover from this soon. Wish I could give this 0 stars

Would you purchase this again:No

Helpful?

Response from L'Oreal:

a year ago

LeCare

Hi Lnic11! We are sorry to hear about the experience you had with Total Repair 5 Repairing Shampoo. We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5, ET. It would be helpful if you could have the product available and provide us with case #42450078 when you call.

North Richland Hills, TX

Review 1

Votes 9

Age:45 to 54

Gender:Female

My eye color:Blue

My hair color:Medium Blonde

My complexion:Fair

My undertone:Cool Undertone

1 out of 5 stars.

New Formula Change is Drying!

a year ago

Why did you change the formula & scent L'Oréal??!! I have been using Total Repair 5 for several months & thought I finally found MY shampoo & conditioner to help my damaged, frizzy, dry hair. My hair was finally growing where I had breakage & I attributed it to THIS shampoo & conditioner. Now you have gone and changed it! It's drying out my hair and the scent is awful! PLEASE, go back to the previous formula!

Would you purchase this again:No

Helpful?

Review 1

Votes 8

1 out of 5 stars.

New formula is a disappointment

a year ago

This has been a favorite for years, now I hate it. The new formula is terrible! Smell is horrible, leaves my hair feeling greasy and weighed down. I really hate the change. I’ll miss this product, but there is no way I can use it now. Please consider going back to the formula everyone loved. From the reviews, I’m not the only one feeling this way.

Helpful?

Review 1

Votes 6

1 out of 5 stars.

New fragrance made me sick to my stomach!

a year ago

I have been purchasing this shampoo and conditioner for as long as it's been in stores. With the new formula, the fragrance has changed to one that is so overpowering that it's made me sick to my stomach and unable to concentrate. I immediately ran out and bought a completely different brand of shampoo to get rid of the smell. I'm so sad to say that as a long time dedicated customer, I'm out. The fragrance is atrocious.

Helpful?

Reviews 2

Votes 5

Age:45 to 54

Gender:Female

My eye color:Blue

My hair color:Light Brown

My complexion:Light

1 out of 5 stars.

Disappointed

a year ago

I have been using Total Repair shampoo and conditioner for over a decade. A couple of years ago they changed it and I was disappointed but got used to the difference. But now this time....it's completely different. I hate this new formula. After 10 years I have had to shop for a different brand. I am disappointed and tired of the changes. You have lost a long time customer!

Would you purchase this again:No

Helpful?

Review 1

Votes 6

1 out of 5 stars.

Bring Back the Original Formula

a year ago

I had used the original total 5 shampoo for year and years and years - with this formula change and scent change, I can no longer use and it does not do my hair justice as it used to. I also do not understand changing the formula without noting this to customers, as well as the name change and the scent as well, as similar to others, I find the scent overwhelming and not for me. I no longer recommend this shampoo, conditioner, or hair mask to friends and am now looking for something new, probably not l'oreal

Helpful?

Review 1

Votes 9

1 out of 5 stars.

It’s been changed and it’s horrible!!!!

a year ago

Horrible! I’d been using this for years and loved it. Recently I used it and it made my hair dry and literally falling. The fragrance has changed and it’s horrible. Definitely returning it. horrible!!!!

Helpful?

Review 1

Votes 9

Age:25 to 34

Gender:Female

My hair color:Medium Brown

1 out of 5 stars.

Bad new smell

a year ago

I used to love this but the new smell is horrible! It’s pungent and only gets worse the more you smell it. I’ve been using this for 6 years, I’m sad I have to find something new

Would you purchase this again:No

Helpful?

Review 1

Votes 8

1 out of 5 stars.

Product with a new formula

a year ago

I have been buying this product for over 5 years. I recently bought it and to my surprise the smell was so bad and unpleasant that I went to the store to complain because I thought it was spoiled. I went to another store to buy the same product and the unpleasant smell was the same. I investigated and checked several people complained about the same thing. It is very sad to make such profound changes to a product used in everyday life that affects people's lives. I will have to spend money on buying other brands to see if I can adapt to another one.

Helpful?

Review 1

Votes 5

Age:45 to 54

Gender:Male

My eye color:Light Brown

My hair color:Light Blonde

My complexion:Deep

1 out of 5 stars.

The new shampoo smells bad

a year ago

The new shampoo has a very strong and unpleasant smell.

Would you purchase this again:No

Helpful?

Review 1

Votes 9

Age:25 to 34

Gender:Female

1 out of 5 stars.

Utterly disappointed in formula change

a year ago

I used to adore this shampoo and conditioner, it was my absolute favorite! It made my hair soft and manageable, the scent was perfect. This shampoo and conditioner was the only one I found that really helped detangle/de-frizz my hair. It was very plush and luxurious while applying. Then they changed the formula without warning. I was running low so I purchased two new pump bottles which was both a disappointing mistake and a waste of money (something that has been tight as of late).The scent is overpowering now; quite artificial. The shampoo makes my hair stringy and the conditioner leaves my hair CRISPY!! Somehow the conditioner manages to be greasy and thin while drying my hair out even more. So upset. I thought I had finally found my golden product.

Would you purchase this again:No

Helpful?

Review 1

Votes 11

Age:25 to 34

Gender:Female

My eye color:Blue

My hair color:Medium Blonde

My complexion:Light

My undertone:Neutral Undertone

1 out of 5 stars.

Perfume in a shampoo bottle.

a year ago

This shampoo used to be fantastic. They must have recently changed it's formula because it smells terrible of perfume and as a person with annoying fragrance irritation I can not used the 2 values size i just bought without swelling up. Womp womp for me I guess but I thought I'd warn others.

Would you purchase this again:No

Helpful?

Pearland, Texas

Review 1

Votes 9

Age:45 to 54

Gender:Female

My eye color:Green

My hair color:Medium Brown

My complexion:Light

My undertone:Warm Undertone

2 out of 5 stars.

Disappointed

a year ago

Well, after using the Elvive Repairing shampoo and conditioner that I loved for almost 10 years, y’all decided to change the formula and call it Damage Reversing. I guess I will have to go find a new favorite shampoo, unfortunately, because I don’t like the new smell and it just doesn’t seem to work the same. I guess y’all never heard the phrase, “If it ain’t broke, don’t fix it.” As you can see, Loreal, I’m not the only customer who feels this way. What are y’all going to do about it? I hope you go back to the old formula soon.

Would you purchase this again:No

Helpful?

Atlanta, GA

Review 1

Votes 9

Age:25 to 34

Gender:Female

My eye color:Blue

My hair color:Light Blonde

My complexion:Fair

My undertone:Cool Undertone

1 out of 5 stars.

New scent is awful

a year ago

Used to be mine and my husbands favorite shampoo and conditioner set, and now we are having to find something else! So disappointed by the new formula. I cannot stand the fragrance, and I’m not even someone who’s very sensitive to that kind of thing.

Would you purchase this again:No

Helpful?

Review 1

Votes 9

1 out of 5 stars.

What happened to the smell??!??

a year ago

Did you recently change the formula? The packaging changed slightly and now the smell is so bad. I tried three times to use it and I am so overcome with such a terrible smell, I can't use it anymore. The smell stays with my hair until I wash it again. I have religiously used this since it first came out. I tried different stores and they all smell the same. I'm truly disappointed.

Helpful?

Review 1

Votes 5

5 out of 5 stars.

DISCONTINUED - DISLIKE REPLACEMENT

a year ago

DISCONTINUED - I thought I had found my forever shampoo. Even "set it & forget it" by ordering on Amazon subscribe & save. At first, I thought I had received a fake product when Damage Reversing showed up in the black bottle. Completely different fragrance, feel and results. Tried multiple stores, same thing. Called L'Oreal and 1st person assured me that it wasn't discontinued, so I wasted almost 2 hours and a gallon of gas driving around. Called again, and they confirmed that it is indeed replaced with Damage Reversing ceramide version. PLEASE UPDATE YOUR OFFICIAL WEBSITE!! Can't believe I spent my day off being furious about shampoo, wasting time and money. Beyond disappointed it is discontinued. Will not be using the replacement as it's completely different and ineffective. Just returned 4 bottles to Amazon.

Helpful?

Review 1

Votes 6

Age:35 to 44

Gender:Female

My eye color:Hazel

My hair color:Auburn

1 out of 5 stars.

👎

a year ago

I thought this would help my hair but no! I have more knots after using this than i did before. My hair feels dried out and crunchy.

Would you purchase this again:No

Originally posted on Total Repair 5 Repairing Shampoo 28 Oz

Helpful?

9 – 38 of 435 Reviews

Questions

1–10 of 100 Questions

6 months ago

What kind of warranty do you have

1 answer
1. Consumer Care Center
  
  6 months ago
  
  Hi Jeff! Thank you for your interest in our products. We have a toll free number listed on our products and packaging. Please feel free to contact us via that number for questions relating to the use of any L'Oreal product(s).
  
  Helpful?
4 years ago

Is this product free of phtlatates or parabens? Thanks!

1 answer
1. Loreal Consumer Care USA
  
  4 years ago
  
  Hi there! The L'Oreal Paris Total Repair 5 Shampoo does not contain phthalates. The product does not claim to be paraben free. Thank you for your interest in L'Oreal Paris products!
  
  Helpful?
5 years ago

How do I know if I should try this shampoo or the Extraordinary Oil one?

1 answer
1. Consumer Care Center
  
  5 years ago
  
  Hi there! Thank you for your interest in our L'Oréal Paris Elvive Total Repair 5 Repairing Shampoo. This product is specially formulated for dry hair. It provides 2X more nourishment than a leading conditioner while deeply moisturizing the hair. We hope you give it a try soon! To explore more products catered toward specific hair needs, please visit our LOREAL website.
  
  Helpful?
6 years ago

What is the pH of the Elvive Total Repair 5 Repairing Shampoo? The response "the pH of any given product is not a measure of the product's efficacy" is not an adequate answer. PH is an important factor in choosing shampoo.

1 answer
1. Consumer Care Center
  
  6 years ago
  
  Hi Inani, As a company committed to the highest quality products, we take special care to ensure that all ingredients we use are safe. We continually evaluate the most current information about our ingredients.
  
  Helpful?
6 years ago

Is this product safe for color treated hair?

1 answer
1. Loreal Consumer Care USA
  
  6 years ago
  
  Thank you for reaching out to L'Oreal regarding the Elvive Total Repair 5 Repairing Shampoo. This and all of our other shampoos are safe for color treated hair.
  
  Helpful?
7 years ago

Is this okay for color treated hair?

1 answer
1. Loreal Consumer Care USA
  
  7 years ago
  
  Thanks for your inquiry! All of the shampoos in our Elvive line are suitable for color-treated hair.
  
  Helpful?
7 years ago

Can this shampoo cause my hair to come out, I have noticed hair loss since using. I’m 66 years old and my hair is almost to my behind and it was always thi

1 answer
1. Consumer Care Center
  
  7 years ago
  
  Hi there! Thank you for your interest in our ELVIVE Total Repair 5 Repairing Shampoo. This shampoo helps repair the five visible signs of damaged hair - Split Ends, Weak, Rough, Dull and Dehydrated. We hope you found this information helpful!
  
  Helpful?
8 years ago

Is it sulfate free

1 answer
1. Consumer Care Center
  
  7 years ago
  
  Hi Sharri4u! Our Total Repair 5 Repairing Shampoo does not claim to be sulfate-free. Thank you for your interest in L'Oreal Paris!
  
  Helpful?
10 years ago

can this product be used on all types of hair

1 answer
1. Loreal Consumer Care USA
  
  7 years ago
  
  Hi there! We appreciate your interest in Total Repair 5 Repairing Shampoo. This shampoo is suitable for all hair types. We hope this was helpful.
  
  Helpful?
10 years ago

Does it work

1 answer
1. Loreal Consumer Care USA
  
  7 years ago
  
  Hi Lil A! Our Elvive Total Repair 5 Repairing Shampoo will help to repair the five visible signs of damaged hair - Split Ends, Weak, Rough, Dull and Dehydrated. We hope you try this with our Elvive Total Repair 5 Repairing Conditioner for the best results. We hope this information is helpful!
  
  Helpful?

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Terrible new formula and smell is aweful!

This is a miracle product

Reformulation SUCKS

Scent changed, change it back please

Hate the new smell.

I don't care for it

What happened

New Formula Is a Miss

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pumps on the shampoo bottle, unable to unscrew

Amazing

Disgusting Scent. Avoid Product!

Product changed

Please go back to the old formula!!!!!

Terrible New Formula and Scent!

Used to be amazing…

The best that I have ever had!!

Awful reformulation

Excellent Experience

Too much added perfume

Hate the new formula

Please switch to old formula

Garbage. Terrible. Made me depressed.

New Formula Change is Drying!

New formula is a disappointment

New fragrance made me sick to my stomach!

Disappointed

Bring Back the Original Formula

It’s been changed and it’s horrible!!!!

Bad new smell

Product with a new formula

The new shampoo smells bad

Utterly disappointed in formula change

Perfume in a shampoo bottle.

Disappointed

New scent is awful

What happened to the smell??!??

DISCONTINUED - DISLIKE REPLACEMENT

👎

Questions

Jeff

What kind of warranty do you have

Nikki

Is this product free of phtlatates or parabens? Thanks!

lb18

How do I know if I should try this shampoo or the Extraordinary Oil one?

inani

What is the pH of the Elvive Total Repair 5 Repairing Shampoo? The response "the pH of any given product is not a measure of the product's efficacy" is not an adequate answer. PH is an important factor in choosing shampoo.

StephanieM

Is this product safe for color treated hair?

Anthony 614

Is this okay for color treated hair?

Nannie66

Can this shampoo cause my hair to come out, I have noticed hair loss since using. I’m 66 years old and my hair is almost to my behind and it was always thi

Sharri4u

Is it sulfate free

deedee68

can this product be used on all types of hair

Lil A

Does it work