Hi there Linda! We are disappointed to hear about your experience with the Bambi Eye Mascara. We would like to speak to you directly so we can find the best suited product for you, please call us at 1-800-322-2036, M-F 9am to 5pm. We look forward to speaking with you.
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
Great product!
9 years ago
I bought both the Waterproof and Washable; love how the waterproof stays put until you're ready to take it off; easy to use product w/great results.
29 people found this helpful
Show Reviews:
Most Helpful Critical Review
1 out of 5 stars.
New formula is awful.
2 years ago
I have LOVED this mascara for years, it was my holy Grail, now all of a sudden the formula is awful. Goopy, clumpy, awful to work with. I have to meticulously comb out each lash after with my comb. Looked it up, and sure enough, formula has changed. This was my go-to for clumpy free now it's back to the drawing board. Why change it???? Put out a different product if it's a different formula?
12 people found this helpful
Show Reviews:
Customer Images and Videos
Filter Reviews
- satisfaction
- eyelashes
- effect on lashes
- purchase
- water-resistance
- length
- longevity
- volume
Rating
Age:
Gender:
My eye color:
My hair color:
My complexion:
My undertone:
Locale
Non-Incentivised Reviews
1 to 8 of 754 Reviews.
1 – 8 of 754 Reviews
Most Recent
Tulsa, OK
Review 1
Votes 0
Age:18 to 24
Gender:Female
My eye color:Hazel
My hair color:Medium Brown
My complexion:Light
My undertone:Cool Undertone
5 out of 5 stars.
This mascara won’t budge without makeup remover.
21 days ago
This mascara does not budge. I wore it to a funeral, sobbed my eyes out, and my mascara still looked perfect. And then when I got home and went to take it off and I realized I was out of makeup remover, it still didn’t budge. And so I showered, went to bed, woke up the next morning, and my mascara still looked great. Highly recommend.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 0
Age:65 or over
Gender:Female
My eye color:Blue
My hair color:Light Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Too much on brush, not user friendly
3 months ago
There is too much mascara on the brush and just clumps on your lashes when put on. Other mascaras have a smaller hole inside the tube to help manage the amount on the brush.
I wanted to try a different product so I tried Lash Paradise for the 1st time and will not buy another.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 months ago
consumer care center
Hello Apple. Thank you for reaching out about Lash Paradise Waterproof Mascara. We are sorry to hear this mascara did not provide you with the results you had expected. We recommend trying Voluminous Panorama Waterproof Mascara. This is a longwear, volumizing mascara that delivers a thick, fanned-out lash look — making eyes look so much bigger. The formula is clump resistant, flake resistant, smudge resistant and wears beautifully for up to 24 hours. We hope you give it a try and we will be sure to share your feedback with our team.
Review 1
Votes 0
1 out of 5 stars.
Flake city
3 months ago
My local store was out of my usual Voluminous so I decided to try this one. I have used L'Oreall for decades and always the Voluminous waterproof. I bought this in waterproof too....it's not. And it flakes EVERYWHERE. i won't buy this again.
Helpful?
Response from L'Oreal:
3 months ago
LeCare
Hello! Thank you for sharing your feedback on our Lash Paradise Waterproof Mascara. We are sorry to hear that this formula did not give you the wear and performance you expected, especially as a long-time fan of our Voluminous Waterproof Mascara. We have shared your comments regarding the flaking and waterproof wear with our team, as we are always looking to improve. We hope you continue to explore L'Oréal Paris and find the mascara that is right for you.
Review 1
Votes 0
1 out of 5 stars.
Transfers and clumpy
5 months ago
Thick, clumpy, and transfers onto my eyelids. They obviously changed the formula.
Helpful?
Response from L'Oreal:
5 months ago
LeCare
Hello! We truly value your longtime support and are so sorry to hear that your recent experience with our Voluminous Lash Paradise Waterproof Mascara has not met your expectations. While we have recently updated our packaging to a sleeker, more modern look, we want to assure you that the beloved waterproof formula remains the same. We understand how frustrating it is when a product feels thick or transfers, and we have shared your specific feedback regarding the clumping and smudging directly with our product development team for their consideration. We hope you find a new favorite lash look by taking our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k
Boston MA
Review 1
Votes 0
Age:55 to 64
Gender:Female
My eye color:Blue
My hair color:Copper
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
Super for copper tone red heads!
7 months ago
I absolutely love lash paradise in the latte brown color. It is a perfect option for those redheads out there. Where black or regular brown is too dark. The price is good but the end results when wearing them are spectacular. Please don’t have a discontinue this color.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 0
1 out of 5 stars.
Really gone down hill in the last couple of years
9 months ago
Been buying this product for years now. Last couple of times the tubes have dried out really fast and product has been clumpy. Wrote to L’Oreal about it 6 months ago but never heard back from them ! No customer service ! I'll be switching to a different brand from now on !
Helpful?
Response from L'Oreal:
8 months ago
LeCare
Hi Pat1 there. We apologize for your experience with our Lash Paradise Waterproof Mascara. We make every effort to provide the highest quality products for our consumers and want to know whenever something is not satisfactory. Feedback from our loyal customers, like you, help us to improve. We would love to speak to you directly, please call us at 1-800-322-2036, M-F 9am to 530pm. We want to make this right.
Columbus OH
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Light
My undertone:Warm Undertone
2 out of 5 stars.
Clumpy
9 months ago
This left my lashes looking shorter and clumpier. I've used L'oreal mascara for over 30 years and I feel this one is the worst. Also the wand is very stubby at the end so it's hard to get on inner lashes. Not a fan, I don't really want to even continue using.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
9 months ago
LeCare
Hi there amyh. Thank you for sharing your experience with the Lash Paradise Waterproof Mascara. We are so sorry to hear that you did not see the results you have come to expect with this mascara. We will share your feedback with our production and development teams. We hope that you will continue to try and use our products with satisfaction in the future.
Review 1
Votes 0
Age:55 to 64
Gender:Female
My eye color:Green
My hair color:Light Blonde
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
No
a year ago
Nope. How can you possibly use that huge bristled brush?
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi CH196. Thank you for reaching out to L'Oreal regarding the Lash Paradise Waterproof Mascara. We are sorry to hear you found it difficult to apply the mascara with the huge bristled brush. We’d like to help! Please call us at 800-322-20236, M-F, 9am-5:30pm, ET and provide us with your case #42106165. Please have the product with you when you call. Looking forward to hearing from you!
1 – 8 of 754 Reviews
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
Great product!
9 years ago
I bought both the Waterproof and Washable; love how the waterproof stays put until you're ready to take it off; easy to use product w/great results.
29 people found this helpful
Show Reviews:
Most Helpful Critical Review
1 out of 5 stars.
New formula is awful.
2 years ago
I have LOVED this mascara for years, it was my holy Grail, now all of a sudden the formula is awful. Goopy, clumpy, awful to work with. I have to meticulously comb out each lash after with my comb. Looked it up, and sure enough, formula has changed. This was my go-to for clumpy free now it's back to the drawing board. Why change it???? Put out a different product if it's a different formula?
12 people found this helpful
Show Reviews:
Customer Images and Videos
Filter Reviews
Rating
Age:
Gender:
My eye color:
My hair color:
My complexion:
My undertone:
Locale
Non-Incentivised Reviews
9 to 38 of 754 Reviews.
9 – 38 of 754 Reviews
Most Recent
Review 1
Votes 0
1 out of 5 stars.
Clumpy
a year ago
The oversized brush and mascara leaves lashes clumpy and sticky. Wouldn't buy again.
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi there Kim1027! Thank you for reaching out to us about using the Lash Paradise Waterproof Mascara. We're sorry to hear it didn't meet your expectations and you had some clumping. We will pass this information along to our product development team. We hope you'll give our other products a try and find something that works better for you
Review 1
Vote 2
1 out of 5 stars.
Zero. They dont even believe in their product.
a year ago
Your ads are fake on all your mascaras. All your models are wearing fake lashes. Its more an ad for false lashes than mascara.Come on! If you don't believe in your product, then why should I? Do you really think the one girl suddenly grew 200 more eyelashes?! No! She has false mink lashes on or something like that. You did just sell me on skipping your product and buying fake lashes tho. I havent bought them in a while, but you are right... they do look better than mascara and dont end up under your eyes! Thanks!
Helpful?
Review 1
Vote 1
1 out of 5 stars.
New packaging seems to = new, bad formula
a year ago
Used to be great. New one is dry and clumps. Horrible!
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi Xinying. Thank you for sharing with us some feedback on our Lash Paradise Waterproof Mascara. We are sorry to hear that this product did not leave you with the results in which you expected. We thank you for giving this product a try as we will be passing on your comments to others in our team.
Review 1
Vote 1
1 out of 5 stars.
Terrible
a year ago
This product caused my eyelashes to break off. I regret using this product. I have never had lash damage from any other mascara or eye makeup product.
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi MGT1. We are sorry to hear about the experience you had with the Lash Paradise Waterproof Mascara. We want to speak with you directly about it. Please give us a call at 1-322-2036 M-F 9:00 am – 5:30 pm ET and we will be happy to assist you.
Vancouver, WA
Review 1
Votes 2
Age:18 to 24
Gender:Female
My eye color:Blue
My hair color:Black
My complexion:Light
My undertone:Neutral Undertone
2 out of 5 stars.
Bring back the old formula!!
a year ago
This was my ride or die mascara for many years, it was the only mascara that kept my lashes curled and made my lashes look so full. It’s so unfortunate the formula has changed and now makes made my lashes so clumpy, and leaves residue of mascara on my eye lids when wearing for a few hours. I honestly thought I was going crazy noticing this difference, but seeing how a lot of people noticed I’m glad to know I’m not the only one. Please L’Oreal bring back the old formula :(.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
LeCare
KylieA. Thank you so much for sharing your experience with our Lash Paradise Waterproof Mascara. We are so sorry to hear that you did not see the results you have come to expect with this mascara. We will share this information with the rest of our team and we hope that you will continue to try and use our products with satisfaction in the future.
Review 1
Votes 2
1 out of 5 stars.
Disappointing Clumpy Mascara
a year ago
I am so disappointed in this mascara. From the first day that I used it, it had clumps on the more I layered it, the more clumps I had.
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi RknRbn! Thank you for giving our Voluminous Lash Paradise Waterproof Mascara a try. We are extremely upset to hear that it did not work for you. We worked hard to create a mascara our beloved consumers would love! Regardless, we apperciate your honesty as your feedback helps us understand where we can improve!
Review 1
Vote 2
Age:35 to 44
Gender:Female
My eye color:Blue
My hair color:Burgundy
My complexion:Light
My undertone:Neutral Undertone
3 out of 5 stars.
Maybe I got an old batch
a year ago
Hi, this is my 1st time with lash paradise and I'm wondering if it should be almost dry? It's kind of waxy. I didn't have the glide buildable texture of other mascara that I have used.
It definitely made my lashes longer but it seems like I know exactly where it's going to crumble off.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hello Mac5! Thank you for sharing your experience on our Voluminous Lash Paradise Waterproof Mascara. We are sorry to hear that this product did not leave you with the results in which you expected. Feedback from our consumers is very important to us and helps us improve all of our products. We hope that you will continue to explore our products and find your favorite!
Review 1
Vote 1
Gender:Female
2 out of 5 stars.
Fantastic until it becomes clumpy
a year ago
I love this waterproof masacara HOWEVER, after 2 weeks it gets sooo clumpy and goopy that I throw it out and open a fresh one. When I take the wand out of the tube, I always wipe the extra goop off of the end of the wand onto a paper towel. I found that wiping it onto the top of the tube, adds to the mascara getting clumpy quicker. I only purchase it when it's on sale since a tube only lasts 2 weeks, but it is still my favorite mascara for the volume, length and curl it provides my straight lashes.
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hello Sheyshey. Thank you for sharing your thoughts on our Voluminous Lash Paradise Waterproof Mascara ! We are very sorry to hear that it did not meet your expectations and you had some clumping. While this is very upsetting to hear, we appreciate you bringing this to our attention in order to understand where we can improve. We will be sure to pass your feedback along. We hope you continue using L'OREAL PARIS with great satisfaction !
Toront ON
Review 1
Votes 4
Age:35 to 44
Gender:Female
My eye color:Green
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
3 out of 5 stars.
Formula change isn’t it
a year ago
This used to be my go-to mascara, but the formula change has made it much flakier and it transfers a lot onto my eyelids now. I’m bummed that it changed!
Would you purchase this again:No
Helpful?
Review 1
Votes 2
Age:55 to 64
1 out of 5 stars.
Not a great change
a year ago
I had switched to the Air Volume for a little bit and then decided to go back and try this product which I've loved in the past. First time with this new package. The mascara does seem drier than before and also like the brush changed. I remember it as being a full brush but this one seems to go skinnier in the middle. It was also bent. Bummed that I bought two tubes since I didn't know there had been a change.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hi there Kout. Thank you so much for sharing your experience with our Voluminous Lash Paradise Waterproof Mascara. We are sorry to hear that you did not see the results you have come to expect with this mascara The iconic brush is unchanged, you should see the same length and separation you always did. We will share this feedback with the rest of our team, and we hope that you will continue to explore and use our products!
Louisiana
Review 1
Votes 7
Age:35 to 44
Gender:Female
My eye color:Green
My hair color:Light Blonde
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Waste of Money
a year ago
Run Run fast in the opposite directions. Lash Paradise waterproof clumpy sticks your lashes together. The smell is terrible. It seems recently there has been a formula change this has caused us both to be left with burning surrounding the eyes and dry flaky skin.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hello SheThomp. We are sorry to hear about the experience you had with our Voluminous Lash Paradise Waterproof Mascara We would like to speak with you directly about it. Please give us a call @800 631 7358 MF9:00 am – 5:30 pm ET for assistance and provide the reference # 38155760. Looking forward to speaking with you.
Review 1
Votes 2
Age:55 to 64
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Light
My undertone:Warm Undertone
2 out of 5 stars.
its dryer
a year ago
This Mascaras formula has changed since it went to the blue tube-I use to love it now not so much
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hey There ! Thank you so much for sharing your experience with our Voluminous Lash Paradise Waterproof Mascara. We are sorry to hear that this product did not meet your expectations. Feedback from our consumers are important and helps us improve our products. We hope that you will continu eto try and use our products with satisfaction in the future.
Review 1
Votes 6
1 out of 5 stars.
Bring back the original PLEASE!!!!
a year ago
I have used the water proof for years and absolutely loved it. You guys changed the formula and now I have eye irration, it flakes off and is more rubbery when trying to remove. This is disappointing when the old formula was absolutely amazing, don't fix something that's not broken! Please bring back what we loved!!!!
Helpful?
Response from L'Oreal:
a year ago
L'Oreal Paris
Hello! We are sorry to hear about the experience you had with Voluminous Lash Paradise Waterproof Mascara. We would like to speak with you directly about it. Please give us a call at 800-322-2036, 9:00 am - 5:30 pm ET for assistance and provide the reference number 37603021. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
Massachusetts
Review 1
Vote 1
Age:55 to 64
My eye color:Green
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
2 out of 5 stars.
Clumpy
a year ago
Brand new and clumpy shouldn’t happen! The wand brushes have random uneven ends making the application messy!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hello Unhappy.- We appreciate your feedback on our Voluminous Lash Paradise Waterproof Mascara. We're so sorry to hear that it is not your new favorite product. We aim to provide the highest quality products to our consumers, and we will gladly pass your comments along to our team. It is our hope that you will continue to explore the many products that L'OREAL PARIS has to offer in the future. Thank you for standing with us.
Virginia
Review 1
Votes 7
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My hair color:Bleach Blonde
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Yes, the formula did change!! It flakes off now.
2 years ago
I loved the product for many years. Have not been able to find the original pink tube in waterproof and tried the blue waterproof tube. It flakes after only a couple of hours. The “tubes” break off and lay on your skin. . I know you said the formula didn’t change but it is not the same!!!!! I now have to find a new brand. UGH
Would you purchase this again:No
Helpful?
Review 1
Votes 5
My undertone:Warm Undertone
1 out of 5 stars.
PLEASE BRING OLD FORMULA BACK!!!
2 years ago
Please L'oreal, I should not have to explalin based on the thousands of 1 star reviews since the formula change. So much lost business due to this and it could be easily fixed if you listen to your customers! Please pass this message to your board so you can get your customers back,
Helpful?
New Hampshire
Review 1
Votes 13
Age:35 to 44
Gender:Female
My eye color:Green
My hair color:Light Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
New formula is awful.
2 years ago
I have LOVED this mascara for years, it was my holy Grail, now all of a sudden the formula is awful. Goopy, clumpy, awful to work with. I have to meticulously comb out each lash after with my comb. Looked it up, and sure enough, formula has changed. This was my go-to for clumpy free now it's back to the drawing board. Why change it???? Put out a different product if it's a different formula?
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 years ago
L'Oreal Paris
Hello there! Thank you so much for sharing your experience with our Voluminous Lash Paradise Waterproof Mascara. We are sorry to hear that this product did not meet your expectations. Feedback from our consumers are important and helps us improve our products. We will be sharing your comments with our team.
Review 1
Votes 6
2 out of 5 stars.
New formula ):
2 years ago
PLEASE bring back the old formula. I used the original waterproof formula for years and years. Never smudged, people thought I wore falsies, etc. The new formula crumbles, smudges, doesn’t build, clumps… I’m back at square one having to search for a new mascara. I feel like I lost a loved one lol. Please bring it back!!!
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hi Hannah727! Thanks for reaching out to us regarding Voluminous Lash Paradise Waterproof Mascara. We're sorry to hear that this product is smudging and not providing the results you are used to. We will share your comments with our teams.
Orlando, Fl
Review 1
Votes 5
Age:55 to 64
Gender:Female
My eye color:Blue
My hair color:Medium Brown
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
Very disappointed for brand name.
2 years ago
I bought this mascara and am so disappointed. The brush was all clumpy and not shaped well. The mascara seemed very dry as if used and at end of usage life
Would you purchase this again:No
Helpful?
Houston
Review 1
Votes 6
Age:25 to 34
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Light
My undertone:Neutral Undertone
2 out of 5 stars.
New formula- new problems
2 years ago
Better than some mascaras and the wear lasts, so I was using as my go to mascara. HOWEVER, I just went and bought two more wands to replenish my mascara and immediately noticed something was different about this “new look, new formula.” The wear is different, and my eyes are completely irritated from wearing this mascara. I didn’t realize at first the formula had changed so it took me a few days to realize it was the mascara causing eye irritation. So disappointing to know this product will no longer be something I can use.
Would you purchase this again:No
Helpful?
Review 1
Votes 2
1 out of 5 stars.
bad
2 years ago
Just purchased for 9.97 at walmart. First time use large clumps of product tar like comes out of tube, already threw pkg. out but have receipt. Very disappointed. Tried to use again product all over tube and fingers.
Helpful?
Denton, texas
Review 1
Vote 2
Age:55 to 64
Gender:Female
My eye color:Light Brown
My complexion:Light
My undertone:Warm Undertone
1 out of 5 stars.
Terrible
2 years ago
Tried this mascara for the first time, horrible! I usually use volumous false fiber waterproof mascara, but I couldn’t find it anywhere. I usually curl my lash first which I did. Trying this made the lashes stick straight and stubby. Will not buy again or recommend it
Would you purchase this again:No
Helpful?
Jacksonville, FL
Review 1
Votes 4
Age:45 to 54
Gender:Female
My eye color:Hazel
My hair color:Burgundy
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
HATE THE NEW FORMULA
2 years ago
I want the old formula back. Hate this new formula. It irritates my eyes so badly and flakes off onto my face. Please bring back old formula. You are going to loose a lot of money b/c I have used Lash Paradise for 5 years or so. My go to mascara but now I am returning it for another brand. Loreal- if it is not broken then don’t fix it. I am so disappointed with L’Oréal. Lost another customer.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hi Robbie! Thanks for reaching out to us regarding Voluminous Lash Paradise Waterproof Mascara. We're sorry to hear that you had this experience and want to help. Please call us at: 1.800.322.2036, M-F,9A-5:30PM, ET. Please give Ref# 32023444 when calling. We look forward to hearing from you.
Charlotte, NC
Review 1
Votes 3
Age:55 to 64
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Light
My undertone:Cool Undertone
1 out of 5 stars.
Disappointed with a possible ingredient change.
2 years ago
I've used Lash Paradise waterproof for a few years. It's changed recently and it now irritates my eyes. I'm so disappointed because this has been one of those products I would've never veered from. I have to now, unfortunately.
Would you purchase this again:No
Helpful?
Review 1
Votes 6
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Light
My undertone:Warm Undertone
1 out of 5 stars.
Nothing but clumps, brush could be a paint roller
2 years ago
Despite the high ratings, the product that I received was possibly the worst mascara that I have used in +50 years. The mascara itself is clumpy, and the brush design is such that there is solid gunk covering it - to the extent that when I wiped it off with tissues for another attempt to apply, there was so much substance stuck to it that it went through the tissues and a large amount still made it to my hand.
I have no idea how anyone could achieve any degree of definition with this brush, let alone in combination with the tar in the tube.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hello sm107. There! Thank you so much for sharing with us some feedback on our Voluminous Lash Paradise Waterproof Mascara. We are sorry that this product did not meet your expectations, and you had some clumping. Feedback from our consumers are important and helps us improve our products. We suggest trying our Panorama Washable Mascara.A longwear, volumizing mascara that delivers a thick, fanned-out lash look — making eyes look so much bigger. The formula is clump resistant, flake resistant, smudge resistant and wears beautifully for up to 24 hours. We hope you give it a try and love it!
Review 1
Votes 3
2 out of 5 stars.
Prefer the Original Waterproof Mascara in Pink
2 years ago
Prefer the original formula & brush. Thought I found the perfect waterproof mascara, but now in search of a new one 🙁
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hi there. We are so sorry to hear the Voluminous Lash Paradise Waterproof Mascara did not perform to your satisfaction. We are so sorry to hear this did not work as well as expected. We hope you will share additional comments so we may improve or suggest an alternative. Feel free to reach out to us directly and we hope you will continue using L'Oreal Paris products with great satisfaction in the future!
Review 1
Votes 3
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Just bug clumps of goo
2 years ago
This came out in clumps on the wand the first time I used it. I warmed it in my hand and it’s just big clumps, wasted money.
Would you purchase this again:No
Helpful?
Virginia
Review 1
Votes 2
Age:65 or over
Gender:Female
My eye color:Blue
My complexion:Light
My undertone:Neutral Undertone
2 out of 5 stars.
More than the color of the tube has been changed!
2 years ago
I have used waterproof mascara almost always. I thought I had died and gone to heaven when I started using Lash Paradise waterproof. Until I bought it in the new blue tube. It's like mascara I used in the 80's. - it just flakes all day until it's gone. I'm 71, so I've been through a lot of mascara. Actually, the tube I bought before the blue tube seemed to be less than perfect also. I don't know what you changed, but if you don't go back to the previous formula, I'm changing my brand of mascara again.
Would you purchase this again:No
Helpful?
Review 1
Vote 1
1 out of 5 stars.
Worst waterproof mascara ever!
2 years ago
After researching waterproof mascaras I chose this one based on the reviews and manufacturer's description, but after the first use I completely regretted it. This product is thick, sticky, and impossible to remove, even with eye makeup remover. I'm still trying to get it off a week later!
Helpful?
Response from L'Oreal:
2 years ago
L'Oreal Paris
Hi veeleigh. Thank you for reaching out to L'Oreal regarding the Voluminous Lash Paradise Waterproof Mascara. We are sorry your results were not what you were expecting. We’d like to help! Please call us at 800- 322-2036, M-F, 9am-5:30pm, ET and provide us with your reference #31237372. Looking forward to hearing from you!
Review 1
Votes 0
1 out of 5 stars.
Not for sensitive eyes
2 years ago
Bought it as ptev one was good. New formula irritates my eyes. I wake with a conjunctivitis feeling. Ive stopped and used another old mascara no probs, this new formula affects my eyes so much that I look ill the next day! Why change it from castor oil, its not cheap at £13 either. Not suitable for sensitive eyes in any way!
Helpful?
9 – 38 of 754 Reviews
