Hello CBurns. It sounds like there may be some confusion on how to sharpen the Infallible Pro Last Waterproof Pencil Eyeliner. The liner you purchased does not swivel, its sharpened with any good makeup sharpener. There can be a slight learning curve to getting a good point restored. These new generation gel liners need a sharp blade and gentle touch to sharpen well. For best results don’t try to push the pencil into the sharpener. At the slightest resistance, you’re in far enough. Gently turn and shave off a thin layer to reveal more liner. Pushing the pencil in too far will cause the blade to grab too much of the resin, the pencil won’t sharpen well that way...If its been awhile since you bought a new sharpener, you’ll be surprised the difference a fresh blade can make.
Reviews
Most Helpful Favourable Review
4 out of 5 stars.
Love this pencil
8 years ago
i love this pencil, which I have in the blue color. Use it to underline/waterline my eyes. However, i only love it because I have an "industrial" electric pencil sharpener. & I had to call customer service to discover it wasn't a retractable/swivel up pencil even tho the bottom of the pencil turns, fooling you into thinking that's how it works. I did try the usual eye liner pencil sharpener...do dice as so many others have noted. The hard plastic holder is definitely a design challenge/defect that L'Oreal should correct.
109 people found this helpful
Show Reviews:
Most Helpful Critical Review
1 out of 5 stars.
Very frustrating to use!
8 years ago
I bought this product looking for something that would really not smudge, which I found to the case with this eyeliner pencil. However, sharpening it was impossible to do because the outer layer is so thick, and I wasted half of the pencil trying to sharpen it, which left sharp edges. I tried a dual sharpener but still didn't work. It's too bad that it is so difficult to use, but a waste of money if you can only get a few uses out of it before you need to sharpen it but can't.
128 people found this helpful
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1 to 8 of 1272 Reviews.
1 – 8 of 1272 Reviews
Most Recent
Texas
Review 1
Votes 0
Age:65 or over
Gender:Female
My eye color:Dark Brown
My complexion:Light
1 out of 5 stars.
Thumbs Down
a day ago
I bought this pencil last week. Loved how it glided on. Then I needed to sharpen it. Impossible! Like other reviews- not doable. Plus the pencil will NOT advance so it’s unusable. Total waste of money. I notice the response from L’Ordeal going back years to this repeated complaint is this concern will be passed on to the team for review. Time to fit it!
Would you purchase this again:No
Helpful?
Review 1
Votes 0
1 out of 5 stars.
Very poor
8 days ago
This was a total wates of my money. It will not move when I screw the bottom of the pencil. I have tried all the "tricks" recommended and it will not advance.
Helpful?
Missouri
Review 1
Votes 0
Age:55 to 64
Gender:Female
My eye color:Blue
My hair color:Light Brown
My complexion:Fair
My undertone:Neutral Undertone
1 out of 5 stars.
Don't buy! Useless
10 days ago
No matter what they say, this is impossible to sharpen. It's a plastic case so it won't sharpen! It should be removed from the market!
Would you purchase this again:No
Helpful?
Philadelphia, PA
Review 1
Votes 0
Age:25 to 34
Gender:Female
My eye color:Hazel
My hair color:Burgundy
My complexion:Light
My undertone:Cool Undertone
1 out of 5 stars.
Wasted $11 on about 3 uses. Cannot sharpen it.
18 days ago
Came here to read the product specifications and whether I'm the only person having issues sharpening the pencil. Seems like each review is about this issue. L'Oreal's generic reply is to repeat instructions about how to sharpen it and that you need a high quality eyeliner sharpener (additional purchase if you don't own one. The same reply was given to a comment where the person said that they DID use the correct sharpener and it still didn't work. L'OREAL: CONTACT ME FOR A REFUND OR CREDIT.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
16 days ago
LeCare
Hello! Thank you for sharing your feedback on our Infallible Pro-Last Waterproof Pencil Eyeliner. We are sorry to hear about your experience with sharpening the pencil and understand your frustration. We appreciate you taking the time to let us know, and we have shared your comments with our team for further review. For further assistance, please contact us here: https://tinyurl.com/ybvo7kfa
Chicago, IL
Review 1
Vote 1
Age:55 to 64
Gender:Female
My eye color:Light Brown
My hair color:Medium Blonde
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Paid $11 for one week of usage
19 days ago
The good news is that it does not smudge. The bad news is that I tried various cosmetic eye pencil sharpeners and none work to properly sharpen it. Therefore, I paid $11 for an eyeliner I was able to use for only one week. Please contact me directly to issue me a refund or six more pencils so that I can get the six weeks more of use out of it that I was expecting. Thank you.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
17 days ago
LeCare
Hello! Thank you for sharing your feedback on our Infallible Pro-Last Waterproof Pencil Eyeliner. We’re glad to hear it stayed in place for you, but we’re so sorry to hear about the trouble you had sharpening it. We understand how frustrating it is when a product doesn’t last as expected. For best results, we recommend using a high-quality cosmetic sharpener made for makeup pencils. If you need further assistance, please contact us here: https://tinyurl.com/ybvo7kfa
Review 1
Vote 1
1 out of 5 stars.
I loved how it goes on and doesn't smudge.
a month ago
I could only use it 3 or 4 times and then couldn't get any more to come out. Sharpening it was a mess and alot was wasted. Not worth the price of over $10 for 3 or 4 uses.
Helpful?
Salem, VA
Review 1
Vote 1
Age:65 or over
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Medium
1 out of 5 stars.
Misleading product
2 months ago
I thought I was buying the WHOLE pencil. Nope. After you use the "maybe" 1/4 inch of eyeliner showing, that's it. $10 bucks for about 10 days useage. I'm done with L'oreal. What a rip off.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a month ago
LeCare
Hello! Thank you for sharing your feedback regarding our Infallible Pro-Last Waterproof Pencil Eyeliner. We are so sorry for the frustration and want to clarify that you have indeed purchased a full-length pencil! While the exterior may look like plastic, it is actually a sharpenable material designed to be used with a high-quality cosmetic sharpener. By sharpening your pencil regularly, you will be able to enjoy the full length of this creamy, long-wear formula for many more applications. We hope this helps you achieve your perfect look with L'Oréal Paris!
Arizona
Review 1
Votes 0
Age:35 to 44
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Light
My undertone:Neutral Undertone
3 out of 5 stars.
Love the product. HATE the presentation
2 months ago
Love the product but hate the presentation. After opening the first 4 lines it's impossible to sharpen the pencil, I've tried so many different sharpeners always with the same result: the middle breaks apart and smudges all over the sharpener, the otter layer chips and it's a hazard to try to put it next to your eyeballs ever again....but those few lines at the beginning are perfection!!! I got the bronze and the color last all day. Really hope the presentation would change for a plastic twist pencil or something functional
Would you purchase this again:Yes
Originally posted on Pro Last Waterproof Pencil Eyeliner Bronze
Helpful?
Response from L'Oreal:
a month ago
consumer care center
Hello! Thank you for sharing your feedback on our Infallible Pro-Last Waterproof Pencil Eyeliner. We are so glad to hear you love the Bronze shade and its incredible all-day staying power, but we are truly sorry for the frustration you've experienced with sharpening! While the exterior may feel like plastic, it is a sharpenable material designed to be used with a high-quality cosmetic sharpener. To help prevent the creamy core from smudging or breaking, we suggest placing your pencil in the refrigerator for a few minutes before sharpening to firm up the formula. We have shared your specific comments regarding the pencil design with our product development team for future consideration, and if you need further assistance, please feel free to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope these tips help you continue to achieve your perfect, sophisticated look with L'Oréal Paris!
1 – 8 of 1272 Reviews
Reviews
Most Helpful Favourable Review
4 out of 5 stars.
Love this pencil
8 years ago
i love this pencil, which I have in the blue color. Use it to underline/waterline my eyes. However, i only love it because I have an "industrial" electric pencil sharpener. & I had to call customer service to discover it wasn't a retractable/swivel up pencil even tho the bottom of the pencil turns, fooling you into thinking that's how it works. I did try the usual eye liner pencil sharpener...do dice as so many others have noted. The hard plastic holder is definitely a design challenge/defect that L'Oreal should correct.
109 people found this helpful
Show Reviews:
Most Helpful Critical Review
1 out of 5 stars.
Very frustrating to use!
8 years ago
I bought this product looking for something that would really not smudge, which I found to the case with this eyeliner pencil. However, sharpening it was impossible to do because the outer layer is so thick, and I wasted half of the pencil trying to sharpen it, which left sharp edges. I tried a dual sharpener but still didn't work. It's too bad that it is so difficult to use, but a waste of money if you can only get a few uses out of it before you need to sharpen it but can't.
128 people found this helpful
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9 to 38 of 1272 Reviews.
9 – 38 of 1272 Reviews
Most Recent
Rochester NY
Review 1
Votes 0
Age:65 or over
Gender:Female
My eye color:Blue
My hair color:Light Brown
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
Sharpening solution for pro last eye pencil
4 months ago
Love this pencil. It glides on easy because it's a soft pencil. I was a bit disappointed when I saw the only way to advance the pencil was to use a sharpener because soft pencils usually crumble in a sharpener. I read the reviews and this was always the complaint. The company came back with " use a sharpener, don't push the pencil while sharpening, turn slowly 3-4 times". So I tried that making sure it did not grab the soft part but only the black casing around the soft pencil part. It worked! The key is to not push the pencil into the blade. Insert it but don't jamb the end.. Gently turn it like they say. It will grab the black casing and do it's job.
Would you purchase this again:Yes
Helpful?
Review 1
Vote 1
2 out of 5 stars.
Disappointed. Not smooth. Cannot sharpen. Mess. .
4 months ago
Not smoothly to use. Couldn't sharpen Pencil . Sad.
Helpful?
Response from L'Oreal:
2 months ago
LeCare
Hello! Thank you for sharing your feedback regarding our Infallible Pro-Last Waterproof, Up to 24HR Pencil Eyeliner. We are sorry to hear that you've had trouble with the application and sharpening of your pencil, as we always want you to have a smooth and effortless experience. For the best results, we recommend using a high-quality cosmetic sharpener, which is specifically designed to work with creamy formulas. If you continue to have difficulty, we would love to assist you directly—please call us at 800-322-2036 and provide case number 44653661. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We hope to help you achieve your perfect look with L'Oréal Paris!
Tx
Review 1
Vote 1
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
Best pencil ever!!
4 months ago
I went onto the L’Oréal website to find the name of the pencil I use cause my husband bought the wrong one. I use this pencil so much I’m down to about an inch left of it. To the reviews that mentions that it doesn’t sharpen I’m confused, like what sharpeners are you guys using. I have a cheap 4 sharpener from maybelline and it sharpens my pencil perfectly every time. This is my 12th pencil I’ve purchased and I honestly hope these reviews won’t discontinue it.
Would you purchase this again:Yes
Helpful?
New Jersey
Review 1
Vote 1
Age:55 to 64
Gender:Prefer not to answer
My eye color:Dark Brown
My hair color:Light Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Infallible Por-Last can't sharpen
4 months ago
Unable to sharpen it with any sharpener. I opened it so can't return it. So disappointed. I am out about 13$. You should give a sharpener that works with it.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 months ago
consumer care center
Hello CAB2. We appreciate you reaching out and are sorry to hear about the difficulties you are facing. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. We hope you find this information helpful!
Review 1
Vote 2
1 out of 5 stars.
Tip is too wide and short lived
5 months ago
The liner tip only lasted a couple of weeks. The top of the pencil twists but the pencil does not extend. A waste of money
Helpful?
Response from L'Oreal:
4 months ago
consumer care center
Hey there! We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. Despite the plastic appearance this is a sharpenable pencil, not a mechanical. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Review 1
Vote 1
Age:18 to 24
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
I love it!
5 months ago
I love this eyeliner I used it on my wedding day in 2023 and have been repurchasing ever since. It lasted all night! It sharpens perfectly fine in my opinion. I did read the reviews about people having trouble sharping them and never had the issue tbh. But that’s because I use a cheap pencil sharpener to sharpen all my liners instead of a cosmetic sharpener. Since it’s a thicker plastic. some cosmetic sharpeners are made for plastic liners and some aren’t so it really depends on the sharpener
Would you purchase this again:Yes
Helpful?
GA
Review 1
Vote 1
Age:55 to 64
Gender:Female
My eye color:Green
My hair color:Medium Blonde
My complexion:Medium
My undertone:Cool Undertone
1 out of 5 stars.
Great at first…..
5 months ago
I really liked the idea of having a waterproof eyeliner. Directions read that the pencil can be sharpened. With the hard plastic cover there is no way to sharpen this. I paid over $10 to only use the product about five times. I have since read other reviews and get the same answer for each of them about using a good sharpener not gonna happen. I certainly would love to be able to get a refund.
Would you purchase this again:No
Originally posted on Pro Last Waterproof Pencil Eyeliner Grey
Helpful?
Response from L'Oreal:
5 months ago
LeCare
Hey there! Thank you for reaching out to us, we are disappointed to hear that you are not getting great results you expected with the Infallible Pro-Last Waterproof Pencil Eyeliner. Despite the plastic appearance, this is a sharpenable liner. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Review 1
Votes 0
4 out of 5 stars.
It stays put!
5 months ago
I don’t understand the negative comments, my only negative would be the color choices.
I have watery mature eyes (58) and have a horrible time keeping eyeliner on. I’ve tried more expensive ones that claim to stay but they don’t.
Once this is on, it stays! If I work quickly, I can blend it a bit.
I just wish there were more shades without shimmer.
This is now a staple part of my makeup routine.
Helpful?
Review 1
Votes 0
1 out of 5 stars.
Awful
5 months ago
I bought both Cobalt Blue and Purple eyeliner pencil. I was happy to find these colour's. BUT now try and sharpen them. I had bought a sharpener tried and tried and tried and tried until I could not get either one to sharpener. I AM SO SORRY I WASTED MY MONEY ON THEM. I went to the store and spoke to them and they told me tough luck. Oh great. Now I'm stuck with these 2 pencils that just won't sharpener. Back to finding the liquid brand od these colour's BUT it won't be L'Oreal.
Helpful?
Response from L'Oreal:
5 months ago
LeCare
Hi Lou Lou! Thank you for using our Pro Last Waterproof Pencil Eyeliner. We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Review 1
Vote 1
3 out of 5 stars.
Initially liked but does not sharpen
6 months ago
I LOVED this eye pencil until it needed to be sharpened. I wrote to your customer service dept last week and have not heard anything back. It is such a good eye pencil, but is impossible to sharpen after it dulls. The packaging does not give any directions as to how to do this. I thought it turned from the end, but it doesn't. I finally realized you must use an actual sharpener and it wastes much of the eye pencil trying to get it sharp and then it goes on way too thick. Most disappointing.
Helpful?
Response from L'Oreal:
6 months ago
LeCare
Hi LKOG. We appreciate you reaching out! Despite the plastic-coated appearance of the liner, it can be sharpened with any cosmetic sharpener. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. For the most precise definition, we suggest using our Dual sharpener to sharpen your liner !
Review 1
Vote 1
1 out of 5 stars.
HORRIBLE!
6 months ago
I should have read the reviews before I purchased this. This pencil CAN NOT be sharpened and the reviews reflect this. I tried 3 different sharpeners and did it "gently" as suggested - nope, still can't sharpen. I can't believe you still offer this item. The reviews from 7 YEARS AGO talk about the same issues with sharpening. Shame on you!
Helpful?
Response from L'Oreal:
6 months ago
LeCare
Hi Rapunzalle. Thank you for sharing your feedback on the Pro Last Waterproof Pencil Eyeliner. Despite the plastic-coated appearance of the Pro Last Waterproof Pencil Eyeliner, it can be sharpened with a cosmetic sharpener. Our Pro Last Waterproof Pencil Eyeliner would be a great product to use! For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps !
Review 1
Vote 1
1 out of 5 stars.
No info for sharpening! Disappointing product!
6 months ago
Liked this product once I realized a light touch was needed. After a week, it needed sharpening, and thought the other end rotated to produce more pencil "lead." Nope. Then I used my excellent sharpener, which has worked for everything else...Nope. Was concerned that I was ruining my sharpener...I'll be returning the other Infallible gel mechanical liner I bought...too expensive for me...bought it for the grey color and waterproof feature. Don't waste your money!
Helpful?
Response from L'Oreal:
6 months ago
LeCare
Hi ruth_ly3! Thanks for reaching out to us regarding Infallible Pro Last Waterproof Eyeliner. We're sorry for the confusing regarding the sharpening of this pencil. It is sharpenable in a cosmetic pencil sharpener.
Fallad
Review 1
Votes 0
Age:65 or over
Gender:Female
My eye color:Green
My hair color:Medium Blonde
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Aubergine eye color hood. Defective tubing. Broke
6 months ago
color good. Tubing broke after 3 usages. Wouldn’t advance in tubing when the pencil contents got low. Horrible waste of money. Won’t buy again.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
6 months ago
LeCare
Hello Ggreeen, thank you for reaching out about Pro Last Waterproof Pencil Eyeliner. Despite the plastic-coated appearance of the liner, it can be sharpened with any cosmetic sharpener. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. We hope you find this information helpful.
NC
Review 1
Vote 2
Age:55 to 64
Gender:Female
My eye color:Blue
My hair color:Light Blonde
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Worst ever
6 months ago
Is the most horrible pencil I have ever purchased in my entire life and believe you may I’ve been wearing make up for 55 years. I’ve always loved L’Oreal‘s products but not this one. It’s soft it gives you too thick of a line then you can’t shape your line and definitely You can’t sharpen it and I can’t get it to come up anymore and I’ve only used it two times.
Would you purchase this again:No
Originally posted on Pro Last Waterproof Pencil Eyeliner Aubergine
Helpful?
Response from L'Oreal:
6 months ago
LeCare
Hi Lucky Dee Dee. We appreciate you reaching out! Despite the plastic-coated appearance of the liner, it can be sharpened with any cosmetic sharpener. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. For the most precise definition, we suggest using our Dual Sharpener to sharpen your liner !
Review 1
Vote 1
Age:65 or over
Gender:Female
My eye color:Light Brown
My hair color:Medium Brown
My complexion:Light
1 out of 5 stars.
Not impressed at all😢😢
7 months ago
It is one of the worst eyeliners I have ever used. I have purchased three, yes three new sharpeners and this pencil will NOT sharpen.
Totally a waste of my money!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
7 months ago
LeCare
Hey there! We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Review 1
Vote 1
Age:65 or over
Gender:Female
My eye color:Hazel
My hair color:Medium Brown
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
Useless
7 months ago
I have never been able to get a good point on this pencil to use it. I thrown most of it away emptying the sharpener. Very disappointed in this product.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
7 months ago
LeCare
Hi there! Thank you for sharing your feedback on our Pro Last Waterproof Pencil Eyeliner. We are truly sorry to hear about the trouble you're having, and we have forwarded your comments to our team. We suggest using a cosmetic grade sharpener to define the point. If you are still experiencing issues, please call us at 800-322-2036 and provide case number 43021635. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We invite you to explore our other eyeliner options – we are confident you will discover your perfect match!
Review 1
Vote 1
Age:65 or over
Gender:Female
My eye color:Blue
My hair color:Light Blonde
My complexion:Fair
My undertone:Cool Undertone
3 out of 5 stars.
Not enough in tube
7 months ago
I bought this with a bursary gift card. Although it was a good product and went on smooth it lasted only about 8 weeks and it was empty
Would you purchase this again:No
Helpful?
Review 1
Vote 2
1 out of 5 stars.
Do NOT recommend this to others, waste of $$
8 months ago
Along with most other comments … i was only able to use this about 5 times before it needed sharpening, it is very soft… and no luck doing that either. $10+ is a lot to pay for less than a week’s usage. It is a good product IF you can make it last long enough to be worthwhile, I do notice your answer is the same for most negative comments, but this does not offer a fix or refund.
Helpful?
Response from L'Oreal:
8 months ago
LeCare
Hi TerryNTX! Thank you for reaching out about Pro Last Waterproof Pencil Eyeliner. We appreciate you reaching out! Despite the plastic-coated appearance of the liner, it can be sharpened with any cosmetic sharpener. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. If you are looking for a mechanical pencil we recommend our Grip Mechanical Pencil. We hope you find the best match for your needs.
Review 1
Votes 0
1 out of 5 stars.
Very bad.
8 months ago
When you use the 1/4 inch point before you sharpen it, it’s an OK product but once you try to sharpen it, it’s useless. The plastic that you sharpen is so hard that it mostly just breaks the eyeliner. I’ve purchased it twice,
Now I’m done!
Helpful?
Response from L'Oreal:
8 months ago
LeCare
Hey there! We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. Despite the plastic appearance this is a sharpenable pencil. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
PA
Review 1
Vote 1
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My hair color:Light Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Waste of money
8 months ago
I agree with everyone else. I liked it when I first started using it but once the usable part was gone I can’t get any more to come out of the tube so there’s nothing to sharpen. What a complete waste of money. Probably won’t be trying L’Oréal again.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
8 months ago
LeCare
Hey there! Despite the plastic like appearance this is not a pencil that you twist to advance. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Review 1
Votes 0
2 out of 5 stars.
It broke!
8 months ago
It was a good product but the tip broke off after 2 uses and that was that.
Helpful?
Response from L'Oreal:
8 months ago
LeCare
Hi MRZ_CHI, we can imagine how frustrating that would be. We suspect this is your first Pro Last Waterproof Pencil Eyeliner. The liner you purchased does not swivel, its sharpened with any good makeup sharpener. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Review 1
Vote 1
2 out of 5 stars.
This eye pencil needs a redesign!
9 months ago
Love the pencil when it's new, but trying to sharpen it is crazy. Loreal needs to change the design or something. Lots of customers have said the same thing.
Helpful?
Response from L'Oreal:
9 months ago
LeCare
Hey there! We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Livonia, Mi
Review 1
Vote 1
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Fair
My undertone:Neutral Undertone
1 out of 5 stars.
Loved the eyeliner until it needed sharpening
10 months ago
I absolutely love how this eyeliner goes on and stays! It literally is the best eyeliner I have ever used…..for one week until it needs sharpening. I purchased it at Target and to be honest is was ridiculously expensive and now knowing I can’t get it to sharpen one week use vs the cost is a rip off. I’m so disappointed with L’Oréal. “If” it’s possible to sharpen it then they should include the sharpener that actualky works with it.
Would you purchase this again:No
Originally posted on Pro Last Waterproof Pencil Eyeliner Aubergine
Helpful?
Response from L'Oreal:
10 months ago
LeCare
Hey there! We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Review 1
Votes 2
1 out of 5 stars.
Can't sharpen the pencil
10 months ago
I liked the way it went on. However, I was only able to use it twice because I could not sharpen the pencil. If I could sharpen the pencil I would purchase it again.
Helpful?
Response from L'Oreal:
10 months ago
LeCare
Hi there Nancy R! Thank you for reaching out to us about the Pro Last Waterproof Pencil Eyeliner. Despite the plastic-coated appearance of the Eyeliner, it can be sharpened with a cosmetic sharpener like the Dual Sharpener. For best results turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps!
New Jersey
Review 1
Vote 1
Age:55 to 64
Gender:Female
1 out of 5 stars.
Waste of money
10 months ago
The eyeliner is very soft and glides easily. But none the less this product is not worth purchasing due to the fact it is almost impossible to sharpen. The bottom of the pencil rotates which would indicate it will extend more of the eyeliner but it does not extend anything. It shouldn't even be there because it is confusing and frustrating. Once I figured out it doesn't work that way I tried to sharpen it. Total agrravation. It broke apart, sharp edges which ended up scraping my eyelid and was now unusable. I threw it in the trash. I will not buy this product again. Total waste of money.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
10 months ago
LeCare
Hey there! We appreciate your feedback on our Pro Last Waterproof Pencil Eyeliner and we are disappointed to hear about your experience. Great News, yes this pencil is able to be sharpened despite the plastic-coated appearance. We recommend using a makeup sharpener. For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. Before and after sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try.
Review 1
Votes 2
1 out of 5 stars.
First-Grade Engineering!!! Why L’Oréal?
11 months ago
I didn’t read the reviews on this product until after I purchased it, and it wasn’t until I needed to sharpen it that I found that all of these 1-star reviews are correct! I love L’Oreal products, but how could this product ever pass any kind of Quality standard? My brand new pencil is unusable now because it will not sharpen!! I would like a refund as I was sold a product that is unusable after only a few uses. I can buy a pencil at the dollar store that sharpens better than this one!!!
Helpful?
Response from L'Oreal:
11 months ago
LeCare
Hi there Debbie M! Thank you for using our Pro Last Waterproof Pencil Eyeliner. We are sorry to hear that the this liner was difficult to sharpen, and we appreciate all of your feedback. We will be passing your comments on to our team, we suggest using our Infallible dual sharpener to sharpen this eyeliner. We would like to speak with you directly, please call us at 1-800-322-2036, M-F 9am to 5pm est, as we aim to provide the highest quality products to our consumer. Thanks for reaching out !
Iowa
Review 1
Votes 2
Age:65 or over
Gender:Female
My eye color:Dark Brown
My hair color:Light Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Terrible Infallible Pro Last eyeliner pencil
11 months ago
I thought this was a twist up eyeliner pencil. I do not have a sharpener! Why wouldn’t you include that with the product? What a rip off after less than a week’s use and this was not an inexpensive product! Shame on you L’Oreal!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
11 months ago
LeCare
Hello there Pknudt! Thank you for taking the time to share your feedback with us on the Pro-Last Waterproof Pencil Eyeliner. We will most certainly take your comments into consideration for new packaging ideas in the future! This product can be sharpened with our Infallible Dual Cosmetic Sharpener. We hope you give this product another try!
Review 1
Votes 0
5 out of 5 stars.
Best eyeliner!
11 months ago
Thiis the best eyeliner! Was using an expensive one until someone on Instagram mentioned this one in brown. I use it on the top eyelashes slightly wink with a brush, and also tight line. On the bottom lashes I wear the bronze and wow! Best bronze for brown eyes. Last until I take it off. I use a small sharpener and have no problem sharpening it. Love!
Helpful?
Review 1
Votes 0
1 out of 5 stars.
L’Oreal infallible eyeliner had no product in it
11 months ago
What the heck? I just bought this and used it about five times and it won’t crank up anymore eyeliner! I have had this kind before and it has lasted for months and months and this lasted a week? I think I got a faulty one this is not acceptable for a company like L’Oreal. Very frustrating.
Helpful?
Response from L'Oreal:
11 months ago
LeCare
Hi there! Despite the plastic-coated appearance of the Pro Last Waterproof Pencil Eyeliner, it can be sharpened with a cosmetic sharpener. Our Dual Sharpener would be a great product to use! For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Review 1
Votes 0
1 out of 5 stars.
Cannot sharpen it
11 months ago
YOu cannot sharpen this pencil. IF you try it just eats it up. It chewed up the end the first time I sharpened it , leaving me with less than half the pencil left. Poor designe of plastic casing causes it to be a huge waste
Helpful?
Response from L'Oreal:
11 months ago
LeCare
Hi JD22. ! Thank you for your feedback on the Pro Last Waterproof Pencil Eyeliner. We are sad to hear that you had an issue sharpening this pencil. We recommend a cosmetic sharpener, like our Infallible Dual Sharpener. Just turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. We hope this information helps !
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