Rated 1 out of
5
by
Rits from
Great Product - Not worth only 7 applications
Loved when I first initially bought but after only ONE WEEK, this turned out to be a total GARBAGE eyeliner that I paid over $9.00 for 7 applications in total, then nothing but a nub left. You would think the body of the pencil would be the length of the product, what I actually bought was just the tip. What a total RIP OFF. So disappointed. Never buying Loreal again. SHM
Date published: 2026-09-05
Rated 1 out of
5
by
Gigi2214 from
Save your money on this one
The 4 days of wear I got out of it was great … looked like it was just a “twist up”, but no… it’s a sharpen. I own several sharpeners… this is a joke , never sharpens without sharp edges, even putting into the fridge as recommended it’s never the same … Lets do better . Shame on me for trying something new … Not something I’d ever recommend
Date published: 2026-08-31
Rated 1 out of
5
by
Carol from
Good till it needs sharpening
The eyeliner works great until you need to sharpen then it’s useless have tried multiple ways to try to sharpen with no luck. This product should be better from Loreal.
Date published: 2026-08-30
Rated 1 out of
5
by
Sally from
Useless unless I pay more money to perhaps make it
Will be throwing this away as there now is no point and no way to sharpen. Sorry I didn't read reviews before buying..
Date published: 2026-08-26
Rated 1 out of
5
by
Cc333 from
Too pricy for few applications I got out of it.
Wish I'd read reviews first and maybe could have saved money. Liked everything about it till it needed sharpening. Just won't work. I tried sharpeners, knife, razor. Every time I think im close tip breaks off. How are you suppose to sharpen it?
Date published: 2026-08-22
Rated 1 out of
5
by
LauraF from
Cannot Sharpen
August 2026: Adding to the other reviews- this still cannot be sharpened. 8 years of poor reviews & still not corrected.
Date published: 2026-08-02
Rated 1 out of
5
by
LWHF from
Design flaw
Just purchased this pencil on Tuesday, by today I needed to sharpen it. The pencil was destroyed by the sharper,and is now in the garbage. What a waste of money!
Date published: 2026-07-12
Rated 1 out of
5
by
Alyssa from
An Unpleasant Experience
The good: This product has excellent pigmentation and the color itself is beautiful. It’s a perfect neutral brown that is less harsh than black, for a more natural look. It really is waterproof.
The bad and the ugly: I bought this pencil to tight-line my eyes as I like to go for a more natural look. This product is too goopy. I put it in the refrigerator overnight to see if the product would become a little firmer, while still being smooth enough to glide on my eyes without tugging. It did not harden and does not keep its point long enough to even line one eye. The application is messy and the product clumps and fails to blend seamlessly, and this is after diligently prepping my eye area. Not only is the application of this a product a terrible and frustrating experience, but the formula is also irritating to the eyes and overwhelmingly difficult to remove.
L’Oreal has some wonderful products, but this one really is not one of them.
Date published: 2026-07-10
Rated 1 out of
5
by
3kitties from
Waste of money
I agree with everyone else. I liked it when I first started using it but once the usable part was gone I can’t get any more to come out of the tube so there’s nothing to sharpen. What a complete waste of money. Probably won’t be trying L’Oréal again.
Date published: 2025-08-21
Rated 2 out of
5
by
MRZ_CHI from
It broke!
It was a good product but the tip broke off after 2 uses and that was that.
Date published: 2025-08-10
Rated 2 out of
5
by
da1950 from
This eye pencil needs a redesign!
Love the pencil when it's new, but trying to sharpen it is crazy. Loreal needs to change the design or something. Lots of customers have said the same thing.
Date published: 2025-07-21
Rated 1 out of
5
by
Alamanna from
Loved the eyeliner until it needed sharpening
I absolutely love how this eyeliner goes on and stays! It literally is the best eyeliner I have ever used…..for one week until it needs sharpening. I purchased it at Target and to be honest is was ridiculously expensive and now knowing I can’t get it to sharpen one week use vs the cost is a rip off. I’m so disappointed with L’Oréal. “If” it’s possible to sharpen it then they should include the sharpener that actualky works with it.
Date published: 2025-06-28
Rated 1 out of
5
by
Nancy R from
Can't sharpen the pencil
I liked the way it went on. However, I was only able to use it twice because I could not sharpen the pencil. If I could sharpen the pencil I would purchase it again.
Date published: 2025-06-13
Rated 1 out of
5
by
mhreview from
Waste of money
The eyeliner is very soft and glides easily. But none the less this product is not worth purchasing due to the fact it is almost impossible to sharpen. The bottom of the pencil rotates which would indicate it will extend more of the eyeliner but it does not extend anything. It shouldn't even be there because it is confusing and frustrating. Once I figured out it doesn't work that way I tried to sharpen it. Total agrravation. It broke apart, sharp edges which ended up scraping my eyelid and was now unusable. I threw it in the trash. I will not buy this product again. Total waste of money.
Date published: 2025-06-13
Rated 1 out of
5
by
Debbie M from
First-Grade Engineering!!! Why L’Oréal?
I didn’t read the reviews on this product until after I purchased it, and it wasn’t until I needed to sharpen it that I found that all of these 1-star reviews are correct! I love L’Oreal products, but how could this product ever pass any kind of Quality standard? My brand new pencil is unusable now because it will not sharpen!! I would like a refund as I was sold a product that is unusable after only a few uses. I can buy a pencil at the dollar store that sharpens better than this one!!!
Date published: 2025-06-05
Rated 1 out of
5
by
Pknudt from
Terrible Infallible Pro Last eyeliner pencil
I thought this was a twist up eyeliner pencil. I do not have a sharpener! Why wouldn’t you include that with the product? What a rip off after less than a week’s use and this was not an inexpensive product! Shame on you L’Oreal!
Date published: 2025-06-02
Rated 5 out of
5
by
Maria from
Best eyeliner!
Thiis the best eyeliner! Was using an expensive one until someone on Instagram mentioned this one in brown. I use it on the top eyelashes slightly wink with a brush, and also tight line. On the bottom lashes I wear the bronze and wow! Best bronze for brown eyes. Last until I take it off. I use a small sharpener and have no problem sharpening it. Love!
Date published: 2025-05-25
Rated 1 out of
5
by
Mary60 from
L’Oreal infallible eyeliner had no product in it
What the heck? I just bought this and used it about five times and it won’t crank up anymore eyeliner! I have had this kind before and it has lasted for months and months and this lasted a week? I think I got a faulty one this is not acceptable for a company like L’Oreal. Very frustrating.
Date published: 2025-05-25
Rated 1 out of
5
by
JD22 from
Cannot sharpen it
YOu cannot sharpen this pencil. IF you try it just eats it up. It chewed up the end the first time I sharpened it , leaving me with less than half the pencil left. Poor designe of plastic casing causes it to be a huge waste
Date published: 2025-05-25
Rated 1 out of
5
by
Vurf from
2025 Reviews Correct: Not Self-Shapening! Grrrrr!!
What happened?? This product used to be self-advancing and is now just smoke, mirrors and trickery. I don't own a pencil sharpener because I DON'T BUY EYELINERS THAT CAN'T SHARPEN THEMSELVES. I will be switching brands and not looking back to this waste.
Date published: 2025-05-18
Rated 1 out of
5
by
Not infallible from
Unsharpenable!
The color is almost too bright-purples should blend easier-but most importantly, this product doesn’t sharpen well AT ALL! Do I need to become a wood-widdler for this thing?!? Please fix!
Date published: 2025-05-07
Rated 1 out of
5
by
Rachael from
Very disappointed
Great color, but as many other shave stated, the pencil does not advance on it's own nor is there a way to advance the pencil. It'd too bad, because I love the violet color. It's only good for about 7-10 applications. Absolutely not worth the money.
Date published: 2025-05-02
Rated 2 out of
5
by
Cathy from
10
The end of the pencil does not sharpen. You can't use it any more after a few uses. Loreal should take this off the market. Do not buy.
Date published: 2025-04-26
Rated 1 out of
5
by
MakeUpGirl from
Pencils impossible to sharpen
I loved this product when I first tried it. However, only about an inch of the pencil is usable then it becomes impossible to sharpen when you get to the part of the pencil with writing on it. I tried 3 different eye pencil sharpeners, including the Loreal Infallible sharpener specifically made for these. The pencil breaks and comes off in large chunks. Totally worthless.
Date published: 2025-04-18
Rated 1 out of
5
by
HMMG from
Horrible product with great colors.. use w/care
I’d give zero stars if possible. Love the color and texture until you have to sharpen it, and risk permanent eye injury.. you get these zagged shards
Date published: 2025-04-02
Rated 3 out of
5
by
Mell from
Sharpening Blues
I love this eyeliner. I use it for the liner and for my brows as it stays on ALL DAY! unfortunately when it comes time to sharpening. You end up losing half the pencil trying to get to eyeliner. As a single mother on a budget I can't afford the $10. Every week to get a new one. I've been forced to find something else.
I wish L'Oreal would change the casing. Since this seems to be everyone's only issue. 😞
Date published: 2025-03-27
Rated 1 out of
5
by
Christine from
Never buy this item
I did love the product until the initial point was used (about 4 uses). All of the questions posted are asking the same thing, how to sharpen. Per Loreal, you use an eye pencil sharpener which I tried. After breaking thru the plastic on the tip, my point was less than pointy, more broken, uneven and not able to use. What a waste of money, I would like to have my money back.
Date published: 2025-03-22
Rated 1 out of
5
by
Girlfridqy from
Waste of money
It’s wonderful until it has to be sharpened. Once sharpened the end of the liner is too wide to apply like an eyeliner.
Date published: 2025-03-20
Rated 1 out of
5
by
Deb08 from
Can’t sharpen it.
I liked how nicely this went on and lasted without smudging.
But after a week the point was getting full and there was no way to sharpen it. My regular eye sharpener just caused it to splinter scratching my eyelid in the process.
What a waste of money.
Date published: 2025-03-13
Rated 3 out of
5
by
Betz from
Difficult but good
Nice product, difficult to sharpen and you need to be sure the casing isn't too sharp when finished. I do like how it stays on without smudging. It last the day through which for me is worth the hassle. I'm halfway thru and trying to decide if I should purchase again.
Date published: 2025-02-16
Rated 1 out of
5
by
whitneyf from
Do not buy
This is a waste of money. There is no way to push more product out. Turning the end does nothing. The Q&A only mentions sharpening with a sharpener, but there is not enough of the eyeliner sticking out to sharpen. I was only able to use it about 5 times and now it's garbage.
Date published: 2025-02-01
Rated 1 out of
5
by
Loreal from
Does not work
Terrible, no way to extend the tip. Useless piece of garbage both for the manufacturer and the consumer. You should be ashamed if producing this product.
Date published: 2025-01-21
Rated 1 out of
5
by
Disgusted from
Bad.
Opened the product there is no tip and I am unable to sharpen it. Awful awful would never buy it again.
Date published: 2025-01-15
Rated 1 out of
5
by
justtrying from
Can't sharpen so used it only for 1 week
the package didn't indicate how to get more out of the tip/crayon so I assumed it was either twist or sharpen type. Even thought the bottom twists, nothing happened. Had to look through quite a bit of reviews and L'orieal pages to find out that you need an industrial-grade eye pencil sharpener. Total waste of my money, my first for the L'oreal products which I usually love.
Date published: 2025-01-15
Rated 1 out of
5
by
Anne2025 from
Do not buy. Try another eyeliner.
I had high hopes for this eyeliner. Purchased the cobalt blue and grey shade. They do not hold a tip well and need to be sharpened often. At that point the tip always breaks off. Do not waste your money on these products. Very disappointing.
Date published: 2025-01-13
Rated 1 out of
5
by
Susan from
Infallible by L’Oreal is Fallible!!!!!
I agree with the other reviews. You cannot sharpen the pencil with a standard eye make-up sharpener.
I could only use the pencil 8 times before it flattened out, making it impossible to use again! Who designed this product?
Date published: 2025-01-05
Rated 1 out of
5
by
Kdsofco from
Too expensive to work less that 2 weeks!
I cannot advance the pencil. It has a sharp point when bought but after that point is gone the pencil won’t move. This is an e pensive product to have it only last about 2weeks. Very disappointed in the product, but love the color 950 Grey Gris
Date published: 2024-12-23
Rated 1 out of
5
by
Sad user from
Poor design- will never buy this again
Like so many others, I bought this loved the color and the application then couldn’t sharpen it. Such a waste money for a liner that you can only use a couple times. I tried with a brand new sharpener and light pressure as they keep recommending to others. The plastic casing comes out jagged and the tip breaks off. You would think with thousands of reviews like this the company would issue a recall or offer a refund and redesign the mechanics of this pencil. You can’t blame user error on the thousands of bad reviews. This tells you that the design is flawed. L’Oréal, if you stand by your products and care about your customers you will make this right. There are too many negative reviews.
Date published: 2024-12-22
