Rated 4 out of
5
by
Jerseymom from
It stays put!
I don’t understand the negative comments, my only negative would be the color choices.
I have watery mature eyes (58) and have a horrible time keeping eyeliner on. I’ve tried more expensive ones that claim to stay but they don’t.
Once this is on, it stays! If I work quickly, I can blend it a bit.
I just wish there were more shades without shimmer.
This is now a staple part of my makeup routine.
Date published: 2025-11-19
Rated 1 out of
5
by
Lou Lou from
Awful
I bought both Cobalt Blue and Purple eyeliner pencil. I was happy to find these colour's. BUT now try and sharpen them. I had bought a sharpener tried and tried and tried and tried until I could not get either one to sharpener. I AM SO SORRY I WASTED MY MONEY ON THEM. I went to the store and spoke to them and they told me tough luck. Oh great. Now I'm stuck with these 2 pencils that just won't sharpener. Back to finding the liquid brand od these colour's BUT it won't be L'Oreal.
Date published: 2025-11-10
Rated 3 out of
5
by
LKOG from
Initially liked but does not sharpen
I LOVED this eye pencil until it needed to be sharpened. I wrote to your customer service dept last week and have not heard anything back. It is such a good eye pencil, but is impossible to sharpen after it dulls. The packaging does not give any directions as to how to do this. I thought it turned from the end, but it doesn't. I finally realized you must use an actual sharpener and it wastes much of the eye pencil trying to get it sharp and then it goes on way too thick. Most disappointing.
Date published: 2025-11-06
Rated 1 out of
5
by
Rapunzalle from
HORRIBLE!
I should have read the reviews before I purchased this. This pencil CAN NOT be sharpened and the reviews reflect this. I tried 3 different sharpeners and did it "gently" as suggested - nope, still can't sharpen. I can't believe you still offer this item. The reviews from 7 YEARS AGO talk about the same issues with sharpening. Shame on you!
Date published: 2025-10-31
Rated 1 out of
5
by
ruth_ly3 from
No info for sharpening! Disappointing product!
Liked this product once I realized a light touch was needed. After a week, it needed sharpening, and thought the other end rotated to produce more pencil "lead." Nope. Then I used my excellent sharpener, which has worked for everything else...Nope. Was concerned that I was ruining my sharpener...I'll be returning the other Infallible gel mechanical liner I bought...too expensive for me...bought it for the grey color and waterproof feature. Don't waste your money!
Date published: 2025-10-23
Rated 1 out of
5
by
Ggreen from
Aubergine eye color hood. Defective tubing. Broke
color good. Tubing broke after 3 usages. Wouldn’t advance in tubing when the pencil contents got low. Horrible waste of money. Won’t buy again.
Date published: 2025-10-20
Rated 1 out of
5
by
Lucky Dee Dee from
Worst ever
Is the most horrible pencil I have ever purchased in my entire life and believe you may I’ve been wearing make up for 55 years. I’ve always loved L’Oreal‘s products but not this one. It’s soft it gives you too thick of a line then you can’t shape your line and definitely You can’t sharpen it and I can’t get it to come up anymore and I’ve only used it two times.
Date published: 2025-10-15
Rated 1 out of
5
by
Anne from
Not impressed at all😢😢
It is one of the worst eyeliners I have ever used. I have purchased three, yes three new sharpeners and this pencil will NOT sharpen.
Totally a waste of my money!
Date published: 2025-10-01
Rated 1 out of
5
by
Anne2025 from
Do not buy. Try another eyeliner.
I had high hopes for this eyeliner. Purchased the cobalt blue and grey shade. They do not hold a tip well and need to be sharpened often. At that point the tip always breaks off. Do not waste your money on these products. Very disappointing.
Date published: 2025-01-13
Rated 1 out of
5
by
Susan from
Infallible by L’Oreal is Fallible!!!!!
I agree with the other reviews. You cannot sharpen the pencil with a standard eye make-up sharpener.
I could only use the pencil 8 times before it flattened out, making it impossible to use again! Who designed this product?
Date published: 2025-01-05
Rated 1 out of
5
by
Kdsofco from
Too expensive to work less that 2 weeks!
I cannot advance the pencil. It has a sharp point when bought but after that point is gone the pencil won’t move. This is an e pensive product to have it only last about 2weeks. Very disappointed in the product, but love the color 950 Grey Gris
Date published: 2024-12-23
Rated 1 out of
5
by
Sad user from
Poor design- will never buy this again
Like so many others, I bought this loved the color and the application then couldn’t sharpen it. Such a waste money for a liner that you can only use a couple times. I tried with a brand new sharpener and light pressure as they keep recommending to others. The plastic casing comes out jagged and the tip breaks off. You would think with thousands of reviews like this the company would issue a recall or offer a refund and redesign the mechanics of this pencil. You can’t blame user error on the thousands of bad reviews. This tells you that the design is flawed. L’Oréal, if you stand by your products and care about your customers you will make this right. There are too many negative reviews.
Date published: 2024-12-22
Rated 1 out of
5
by
Bj2000 from
Total disappointment and disgust with brand
Forget sharpening-bought two-neither will extend more product. Total waste of money. Twisted bottoms for over two minutes.
Date published: 2024-12-19
Rated 1 out of
5
by
PatJ from
Poorly made
No way to sharpen the crayon. Very disappointed. Tried 3 different sharpeners.
Date published: 2024-12-10
Rated 1 out of
5
by
Scichick from
It is fallable.
Tip broke off. When I bought it I didn't notice it was a pencil. There is a hard plastic coating on it. I couldn't sharpen it. Had to use a Cutco knife. Every time I sharpened it the soft tip would break off. It's a shame because the eyeliner stays on and doesn't smudge. Too bad.
Date published: 2024-12-07
Rated 1 out of
5
by
Trac77 from
Terrible design
Spent even more money on a brand new sharpener, it doesn't work. Very disappointed as I loved the color. More disappointed that the company's only response is that people are sharpening it wrong. Only lasts a week or two.
Date published: 2024-12-07
Rated 1 out of
5
by
SueP from
Wasteful
It is unfortunate the pencil itself is so poorly made. The eyeliner is great but it is not worth the money or frustration, as sharpening does not work. I have tried multiple sharpeners, the problem is the hard plastic casing.
Date published: 2024-11-27
Rated 2 out of
5
by
QueenCiti704 from
Disappointed &Skeptical about purchasing
Same issue no need to explain about wasting money and can’t use anymore because you can sharpen… the product is great! But a waste of money at the same time.
Date published: 2024-11-26
Rated 1 out of
5
by
Lady L from
Infallible
This is a terrible eye pencil. I bought it another time before and it does the same thing you can’t even sharpen it. I really don’t know. I thought it was when you turn in the lead with the whatever it is would come up, but it doesn’t so I went to sharpen it and made it worse, maybe you need to change this pencil I’m not the only one that says that. If I were you, I tried to look into this. I buy multiple items of L’Oreal hair, eyeliner mascara whatever I really like this company, but I really don’t like this pencil.
Date published: 2024-11-19
Rated 1 out of
5
by
Sad user from
Don’t buy it
Same as all commenting here - it worked awesome for about a week, then sharpening is impossible, even with the recommended sharpener. Save your money. Do not buy. How could you sell this??
Date published: 2024-11-18
Rated 1 out of
5
by
SueZ from
Broken trust
I was duped by the L’Oréal company with this eyeliner! Who reads the tiny print that a special or brand new sharpener is required. On top of that, specific technique to sharpen. Tried it and now I have a brand new pencil and sharpener that do me no good. Not sure when I’ll trust another L’Oréal product.
Date published: 2024-11-11
Rated 1 out of
5
by
Amy45 from
Waste of money
If I could give it a 0, I would. That is the last time I waste my money. 2 times I purchased and it was money thrown away. Could not sharpen. Lesson learned.
Date published: 2024-11-11
Rated 1 out of
5
by
Sadd from
Waste
This product sucks! Why aren’t you listening to your customers and fixing it? Use the feedback, fix it!!!
Date published: 2024-11-08
Rated 1 out of
5
by
Llll from
Thumbs down
Unable to advance pencil. Therefore did not last long.
Date published: 2024-10-30
Rated 1 out of
5
by
nolagirl from
Hard to sharpen.
Loreal is my go to for "drug store" makeup products and I am usually never disappointed, however, the Infallible Pro Last pencil eyeliner was a huge fail for me. The first time I used it, I loved the color (840 Bronze) and the fact that it stayed all day. The second time I went to sharpen it was when I had the problem. I tried three different sharpeners and nothing worked. I got kind of a point but the plastic pencil part was rough and jagged and actually scratched my eye. The pencil became short as I was attempting to sharpen it. Total waste of money in these hard times. $10 for one use! Please Loreal do better with this product.
Date published: 2024-10-30
Rated 1 out of
5
by
SANDY from
HORRIBLE BECAUSE CAN'T SHARPEN IT
A good long wearing eye liner----but its horrible and Loreal should be ashamed of selling this product because it can not be sharpened!!! They say it can but it comes out jagged on the plastic pencil and you lose a lot of the product while trying to sharpen. I threw it away after it lost the point. Really Loreal you can't do better than this? For the cost of the eyeliner we should not have this much trouble sharpening it. Just about every review mentions this.
Date published: 2024-10-24
Rated 1 out of
5
by
albea from
Poor
I liked how it applied but it only lasted two weeks. Hardly any product for the price.
Date published: 2024-10-18
Rated 3 out of
5
by
Lburke from
Need a mechanical version of Pro-Last liner.
I love the Pro-Last eye liner but like every review I have read having to sharpen it is a problem. Sometimes when sharpening it will leave a jagged edge that scratches my eye. Considering the negative reviews about sharpening, would it be possible to make one that is mechanical. So much easier. I don't want to have to change but I may have to. Please don't reply with needing a better sharpener. Already done that. Thank you.
Date published: 2024-10-04
Rated 2 out of
5
by
Tony from
Difficult to keep sharp
I love this liner but will no longer buy it because sharpening is an issue. I get about 4-5 uses then it goes too low and the plastic outer layer makes it difficult to sharpen. Why not just turn the bottom to lengthen the liner??
Date published: 2024-10-02
Rated 2 out of
5
by
svasquez1981 from
Difficult to sharpen
Super difficult to sharpen this pencil. the product stays on throughout the day, but you can't use the whole pencil as you waste it trying to sharpen it. It is expensive for what you get out of it. I will not be purchasing this again.
Date published: 2024-09-27
Rated 1 out of
5
by
zelora299 from
Disappointing
Like many others, I am unable to sharpen this pencil, despite having a new sharpener. Most disappointing purchase in a long time. $12 down the drain after barely one week's use.
Date published: 2024-09-25
Rated 1 out of
5
by
Southern California girl from
Crumbling mess
I love the color and texture of this eyeliner, however I’m constantly having to buy one because each time that I sharpen it, it crumbles away. I purchased a new a sharpener, hoping that that would alleviate the problem, but the sharpener isn’t a problem it’s the actual product.
Date published: 2024-09-23
Rated 5 out of
5
by
BeppyB from
LOVE LOVE the Forest Green but don't sell anymore?
Ok, so after finding a pencil sharpener that worked on the Infallible Pro-Last pencil I was so excited because it works so well. I am now disappointed that I cannot find Forest Green anywhere and it looks like I cannot purchase directly from L'Oreal. Saw ONE selling on a very popular online resale site for $25 plus $10 for shipping. That's crazy. Has L'Oreal stopped making the Forest Green?! NOOO, don't stop making it! Obviously the color is pretty popular. This product works very well for staying on all day and not wearing off, but the color is important and here they are the too things together in one pencil that can't be found.
Date published: 2024-09-21
Rated 1 out of
5
by
M Henson from
CANNOT SHARPEN - USE ALLEN WRENCH & HAMMER
You cannot sharpen this with a make-up sharpener - No Way - We tried two different ones. ***Instead: Pull the cap off of the base of the pencil. Insert an allen wrench. Pound the allen wrench with a hammer and the eyeliner will scoot up so you can use more.
Date published: 2024-09-19
Rated 1 out of
5
by
Bruja from
TERRIBLE!!!
Product seems good but sharpening is terrible. Iʻve read the other reviews, sadly, after purchasing the product. NO i will never buy this again.
Date published: 2024-09-19
Rated 2 out of
5
by
disa from
Fix the defective application pencil.
Great when new but I expect more than 4 uses! Why not make this to where it can be twisted and sharpened? I have bought this 2 times, thinking the first one was defective. You really need to rethink this problem. This would be a great product if you fix this defect.
Date published: 2024-09-17
Rated 2 out of
5
by
A5683 from
Not manufactured to its potential.
Was great at first use, but sharpening this pencil is horrible!!!
Date published: 2024-09-13
Rated 2 out of
5
by
Tuts from
How do I sharpen it!
I LOVE this product. I just can't sharpen it!! So I can't us it
Date published: 2024-09-08
