Hello Ginger, thank you for giving our pencil a try. We are terribly sorry to hear that the product is not advancing. We are committed to bringing our consumers high-quality, innovative products and this does not meet our standards! We would love to help. Please call us at 800-322-2036 and provide the reference number 27150124. We look forward to assisting you.
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1 to 8 of 25 Reviews.
1 – 8 of 25 Reviews
Most Recent
Pennsylvania
Review 1
Votes 4
Age:45 to 54
Gender:Female
My eye color:Green
1 out of 5 stars.
Disappointed
a year ago
Purchased the extra intense liquid eyeliner pencil. It WAS great until I realized you can't turn it to get more but you have to sharpen it. I used a make sharpener that I have and it broke. For what the product cost I was very frustrated and upset. It Was a great product for only a few uses but once you need more you can't use it.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hello there. We appreciate you reaching out about our Infallible Eye Makeup Pencil Sharpener. Feedback from our consumers is very important to us and helps us improve all of our products. We are sorry to hear that this product is not your new favorite. We thank you for giving this product a try and hope you continue to explore our other products with confidence!
Orlando, FL
Review 1
Votes 6
Age:65 or over
Gender:Female
My eye color:Blue
My hair color:Light Blonde
My complexion:Fair
My undertone:Neutral Undertone
1 out of 5 stars.
Might have been good if I could sharpen.
2 years ago
I could not sharpen pencil. Even tried using a knife. Not aware of separate sharpener. should include & add a few dollars. Very disappointed
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hi Marty! Thanks for reaching out to us regarding your experience with our product. We will share your comments with our teams.
Review 1
Votes 9
1 out of 5 stars.
L'orealSharpener doesn't work on L'Oreal products
2 years ago
This sharpener made by L'Oreal does not sharpen L'Oreal infallible pro lash longwear pencil, it shreds the pencil tip and basically eats it.
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hello JBeannie! We are so sadden to hear that our Infallible Eye Makeup Pencil Sharpener did not meet your expectations. For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps!
New Jersey
Review 1
Votes 7
Gender:Female
My eye color:Blue
My hair color:Light Blonde
My complexion:Fair
My undertone:Warm Undertone
1 out of 5 stars.
Terrible
2 years ago
I have this sharpener and love the Infallible Pro-Last pencil but cannot sharpen it properly with the Loreal sharpener.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hi There. We are so sorry to hear that you had a difficult time using our Infallible Eye Makeup Pencil Sharpener. For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps! Should you have any further questions or concerns, please do not hesitate to reach out to us at 1-800-322-2036 Monday through Friday, 9AM to 5:30PM EST for assistance!
Canton Michigan
Review 1
Votes 8
Age:65 or over
Gender:Female
My eye color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Not impressed at all. Waste of money
2 years ago
The very first time I tried to use the pencil, I took the cap off and the tip of the pencil came off with it. Tried to sharpen the pencil, it wouldn’t work. Went on line to see what I was doing wrong, saw the recommendation to buy the L’Oréal pencil sharpener. Purchased it and it did not work either. Very frustrating, was a waste of money and time.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hi There Kemblina. We are so sorry to hear that you had a difficult time using our Infallible Eye Makeup Pencil Sharpener. For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps! Should you have any further questions or concerns, please do not hesitate to reach out to us at 1-800-322-2036 Monday through Friday, 9AM to 5:30PM EST for assistance!
Denton TX
Review 1
Votes 9
Age:55 to 64
Gender:Female
My eye color:Green
My hair color:Medium Blonde
My complexion:Fair
My undertone:Cool Undertone
1 out of 5 stars.
Useless and painful to use
2 years ago
I agree with the review that you only get use until it needs to be sharpened because you cannot sharpen it. And when you try, you get all those pointy WOODEN pieces scratching your eye! What a horrible product! I will never again buy a eyeliner pencil that must be sharpened (who does that in this day and age) and never again buy any L'OREAL product.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hello Sarah. Thank you for taking the time to share your feedback with us. We are sorry to hear this and we will most certainly take your comments into consideration for new packaging ideas in the future! This product can be sharpened with our Infallible Eye Makeup Pencil Sharpener which can be found here: https://tinyurl.com/yhhjp3r4. We hope you give this product another try!
New York
Review 1
Votes 5
Age:35 to 44
Gender:Female
My eye color:Blue
1 out of 5 stars.
not worth the money spent on it
2 years ago
You will only be able to use this pencil a few times as it does not sharpen.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Greetings! Thank you for providing us with your feedback. As a dedicated assistant to our valued customers, we are saddened to hear about your experience with our Maybelline product. Don't worry; we are committed to providing you the best possible assistance. To better assist you, we request that you contact us at 800-944-0730 and provide us with the reference number 27594939. We are eager to speak with you and talk about your concerns. Thank you!
Review 1
Votes 8
1 out of 5 stars.
Good but not user friendly.
3 years ago
Just like _all_ the other reviews, the L’Oréal infallible pro last eye liner pencil dies not sharpen but is useless when you need to sharpen. I did what another user suggested and poked through the bottom and slowly pushed up and viola, now it’s usable.
Helpful?
Response from L'Oreal:
3 years ago
Customer Care
Hi there! Thank you for your feedback on the Infallible-Eye-Makeup-Pencil-Sharpener. We are sad to hear that this sharpener did not perform as you had expected. We will share this information with the rest of our team and we hope that you will continue to try and use our products with satisfaction.
1 – 8 of 25 Reviews
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9 to 25 of 25 Reviews.
9 – 25 of 25 Reviews
Most Recent
Phillipsburg, NJ
Review 1
Votes 7
Age:65 or over
Gender:Female
My eye color:Green
My hair color:Light Blonde
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Worth $00.00
3 years ago
I have a German-made eye liner sharpener that looks just like the one in the picture--blade is sharp, unused--nothing wrong with it. I cannot get the plastic stem to turn on the blade and sharpen the expensive little color-stick inside. What am I doing wrong?
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hello there, Thank you for reaching out to L'Oreal. We're sorry to hear the Eye Make-Up Pencil Sharpener did not sharpen your pencil. We are not sure which eye pencil you are referring to but we would love to help! Please call us at 800-322-2036, M-F, 9 am - 5:30pm, ET and provide us with your reference #26544384. Looking forward to hearing from you.
Review 1
Votes 14
1 out of 5 stars.
Awful, but with a fix!
3 years ago
You cannot sharpen the pencil end or twist the bottom to make it advance. BUT - my partner found the answer. Stick the blunt end of a kitchen skewer into the bottom end and VERY SLOWLY push up. Works like a charm. Shame on L'Oreal!
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi ajoh. Thank you for reaching out to L'Oreal. We're sorry to hear the Eye Make-Up Pencil Sharpener did not sharpen your pencil. We are not sure which eye pencil you are referring to but we would love to help! Please call us at 800-322-2036, M-F, 9am - 5:30pm, ET and provide us with your reference #26147962. Looking forward to hearing from you.
Ohio, USA
Review 1
Votes 11
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Dark Blonde
My complexion:Light
My undertone:Cool Undertone
1 out of 5 stars.
Waste of money
3 years ago
Sharpen? It’s plastic (not wood) so you are supposed to turn the bottom, right? The bottom turns but nothing comes out…it’s like there is nothing on the inside of the case. Ridiculous - and I typically like L’Oréal products. .
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi there! We are sorry to hear about your experience with our Infallible-Eye-Makeup-Pencil-Sharpener. We understand when a product does not meet your expectation. We appreciate you sharing your personal feedback and will pass it along to our team. We hope you continue to try our products in the future!
Review 1
Votes 4
Age:55 to 64
My eye color:Dark Brown
1 out of 5 stars.
WORST SHARPENER
3 years ago
This is the WORST sharpener I've ever used. Buyer BEWARE!!!! I purchased the Loreal Infallible pro-last longwear eye pencil, I cannot sharpen it with this sharpener.
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hey there! We are sorry to hear that our Infallible-Eye-Makeup-Pencil-Sharpener was difficult to use. We know how frustrating that process can be. We make every effort to provide the highest quality products for our consumers and want to know whenever a product does not meet your expectations. We will be sure to pass along this feedback to our marketing department for review. We appreciate you bringing this to our attention and hope you keep trying our products in the future!
Iowa
Review 1
Votes 13
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Does not sharpen
4 years ago
I can’t believe your still selling these products when I see on these reviews go back at least 2 years of telling you they don’t work. Very disappointed
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi there! We appreciate you taking the time to share your feedback with our Infallible-Eye-Makeup-Pencil-Sharpener. We are so sorry to hear that it did not meet your expectations. We understand how frustrating this can be. We will be sure to pass your comments along to the team for consideration. We hope you will continue to use our products with greater success in the future!
Minneapolis, MN
Review 1
Votes 6
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
2 out of 5 stars.
Make it so we can sharpen it already!!
4 years ago
Eyeliner itself is one of the best out there better than any I've tried at Sephora but what makes Sephoras product better is that you can sharpen the pencil to use it until you can no longer sharpen . This product and all that money loreal makes come up with a way to easily sharpen this pencil already!
Would you purchase this again:Yes
Helpful?
Belfast, ME
Review 1
Votes 4
Age:55 to 64
Gender:Female
My hair color:Medium Blonde
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Now what ? ! ?
4 years ago
I bought this Infallible eye-liner pencil by mistake, thinking it was the L'Oréal Infallible liquid eyeliner I had purchased before and REALLY liked. The pencil worked just great until it wore down to the wooden casing. I went back and bought the special sharpener but that doesn't work at all ! Now I am left with a useless product. Very annoying. Why can't you correct this?
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi McLain! We are so sorry to hear about your experience with our Infallible Eye Makeup Pencil Sharpener. We strive to provide the highest quality products for our consumers and want to know whenever something doesn't meet your expectations. We appreciate your feedback and it has been shared with others in the company. We sincerely hope you will find another one of our products that provides you with better results.
Review 1
Votes 4
Age:45 to 54
Gender:Female
My eye color:Light Brown
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Poor quality
4 years ago
How do you sharpen the infallible eye liner? I have tried L’Oréal’s sharpener along with other brand names. Nothing. It just eats it up. I love the eye liner but can only use it up to the point of when it requires its first sharpening
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi There! Thank you for reaching out about our Infallible Eye Liner. Apply along the top and bottom lash line beginning in the inner corner of the eye and working outward. Suitable to use on the inner rim in the waterline. Eyeliner can be sharpened using a makeup pencil sharpener. For a more colorful look, use with another shade of Infallible Pro-Last Waterproof Pencil Eyeliner.
Arizona
Review 1
Votes 14
1 out of 5 stars.
Sharpener Doesn't
5 years ago
Sharpener eats the pencil without sharpening it, like others have written. Wasteful and very irritating. I like the infallible liner, but will find another without the sharpening issue.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hey There! Thank you so much for sharing your experience with our Eye Makeup Pencil Sharpener. Feedback from our consumers are important and helps us improve our products. We would love to make this right please call our toll free number at 800-322-2036 M-F 9:00 am – 7:00 pm ET.
Review 1
Votes 14
1 out of 5 stars.
waste of money
5 years ago
It is disappointing to see all these people with the same problem-not being able to sharpen their eyeliner pencil-& all L'Oreal has to say is thank you for telling us or they recommend to use a regular sharpener. If you read all of our reviews, that does not fix the problem. DO you read these reviews? Offering money back or another way to sharpen the pencil would be more helpful.
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi there! Thank you for giving Eye Makeup Pencil Sharpener a try. We appreciate your feedback because the opinion of our consumers are important to us. We will be passing your comments along to the rest of our team!
Richmond, VA
Reviews 2
Votes 15
Age:55 to 64
Gender:Female
My eye color:Green
My complexion:Medium
My undertone:Warm Undertone
3 out of 5 stars.
Waterproof pencil eyeliner
5 years ago
When I found this infallible pro-last waterproof eyeliner, thought is was a diamond in the rough!!! I started wearing liner on the waterlines ( it really makes your eyes “ pop” )... even got 3different colors !! After a month , now time to sharpen.... AWFUL !!! With new sharpeners and everything ! So disappointing. L’Oreal really needs to make this product in retractable !!!!
Product works well for:Long Wear
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 3.0 out of 5
Value of Product, 3.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi MamaBear53! We're so sorry to hear you had a difficult time sharpening our Infallible Pro-Last Waterproof Pencil Eyeliner. Your feedback is very important to us, and we appreciate you bringing this to our attention. Please feel free to reach out at 800-322-2036 M-F 9AM-5:30PM EST with further questions or concerns.
NY
Reviews 4
Votes 14
Age:45 to 54
1 out of 5 stars.
Doesn’t even sharpen L’Oreal eyeliner
6 years ago
I bought this to attempt to sharpen the Infallible pro-last eyeliner because customer service recommended it after I was having trouble with that eyeliner. No luck. There is no way to get a point on that pencil even if you follow L’Oreal specific instructions and buy this additional product as well.
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
Consumer Care Center
Hi CatLI! We are very sorry to hear about your experience with our products. We would like to assist you in the best way that we can. Please call us at 800-322-2036 M-F 9AM-5:30PM EST and provide the reference number 09683952. We look forward to speaking with you!
Florida
Review 1
Votes 10
Age:45 to 54
Gender:Female
My eye color:Blue
My complexion:Fair
My undertone:Neutral Undertone
1 out of 5 stars.
Don't waste your $$$
6 years ago
This pencil sharpener ate up the outside of the pencil and never did anything to the liner portion. I really liked using this eye liner but have no idea how to get it back to its original lining shape!!! Suggests????
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
Consumer Care Center
Hi there! Thank you for sharing your experience with our Infallible Eye Makeup Pencil Sharpener. Designed with premium-quality steel and includes a plastic pick for cleaning shavings from blades. Sharpens both traditional liners and jumbo pencils.We hope you try it again soon!
Florida
Review 1
Votes 13
Age:55 to 64
Gender:Female
1 out of 5 stars.
Does not work
6 years ago
After purchasing this sharpener all it did was eat the liner pencil- does not sharpen the infallible pro-last longwear eye pencil crayon-ridiculous- what does sharpen this eyeliner?...
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
Consumer Care Center
Hi there! We are sorry to hear that this sharpener did not give you the best experience with our liner. We will be more than happy to pass these comments along. You can use any makeup sharpener with a hole for a small pencil to sharpen. We hope you give it a try, and you can reach back out if you have any further issues!
CA
Review 1
Votes 12
Age:65 or over
Gender:Female
My eye color:Hazel
My hair color:Auburn
My complexion:Light
1 out of 5 stars.
Rip-off
6 years ago
The pencil does fine until it needs sharpening. Then, apparently you need a special in by L’Oreal to sharpen the dang thing. My other sharpeners won’t work. Thanks for the hassle.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
Consumer Care Center
Hi there! Thank you for sharing with us some feedback on our L'Oreal Eye Makeup Pencil Sharpener. We are sorry to hear that this product did not leave you with the results in which you expected. We thank you for giving this product a try as we will be passing on your comments to others in our team.
Irving, TX
Review 1
Vote 3
Age:25 to 34
Gender:Female
My eye color:Light Brown
My hair color:Medium Brown
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
Favorite
6 years ago
Best sharpener ever. Never have problems with it!!!
Would you purchase this again:Yes
Yes, I recommend this product.
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 5.0 out of 5
Waverly, NY
Reviews 25
Votes 6
5 out of 5 stars.
Great
7 years ago
I love it makes my face feel nice after I use it. And it takes my makeup real nicely.
Helpful?
9 – 25 of 25 Reviews
