Hi BummedOutBecky! We are sorry to hear about the experience you had with Total Repair 5 Damage Erasing Balm. We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5, ET. It would be helpful if you could have the product available and provide us with case #46517947 when you call.
PRODUCT DETAILS
• Formulated with caring ingredients, featuring Almond Oil and 17 percent Repair Concentrate with Protein
• Sophisticated fragrance, floral creamy blend with juicy green notes
• This powerful and luxurious rinse out hair mask for damaged hair instantly repairs split ends, weakness, roughness, dullness, and dehydration
• Use Total Repair 5 system of Repairing Shampoo, Conditioner, Power Restore, and Protein Recharge for optimal results
INGREDIENTS
HOW TO USE
Ratings and Reviews
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Total Repair 5 Damage Erasing Balm
Why did the scent change? It makes me nauseous now. I've bought this product for the last 4 years and religiously used it for every wash. Now I have to find a new product that does the same amazingness as this that doesn't make me feel sick. Ugh.
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Total Repair 5 Damage Erasing Balm
Why did you change the smell. I recently bought a new bottle and the smell is disgusting.I had another full bottle of the old version at my beach house fortunately because I could not stand the new smell, the new scent does not work the same it is drying.
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Hi Dsined. Thank you for reaching out to L'Oreal regarding the Total Repair 5 Damage Erasing Balm. We are sorry your results were not what you were expecting. We’d like to help! Please call us at 800-631-7358, M-F, 9am-5:30pm, ET and provide us with your case #43004103. Please have the product with you when you call. Looking forward to hearing from you!
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Total Repair 5 Damage Erasing Balm
Does this protect hair from the heat of flat irons?
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Hi Cpz1. Thank you for reaching out to L'Oreal regarding the Elvive Total Repair 5 Damage Erasing Balm. This product is a rich and indulgent mask that deeply conditions, nourishes and repairs the hair to make it stronger. It does not provide heat protection from hot tools.
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Total Repair 5 Damage Erasing Balm
What is the pH level of the Elvive Total Repair 5 Damage Erasing Balm?
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Hi NicoleL! Thank you for reaching out about L'Oréal Paris Elvive Total Repair 5 Damage Erasing Balm Rinse-Out Treatment 8.5 fl oz. The pH of any given product is not a measure of the product's efficacy. It is our unique formula and technology that provides the desired result. As a company committed to the highest quality products, we take special care to ensure that all ingredients we use are safe. We hope this information is helpful and we wish you great success with our products!
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Total Repair 5 Damage Erasing Balm
What is the difference between the Total Repair 5 Protein Recharge Treatment & the Total Repair 5 Protein Recharge leave in treatment? I know one says leave in & my husby bought the other instead, can I use it as a leave in as well? Why similar look?
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Hi There, Thanks for reaching out! They are both similar however the Total Repair 5 Protein Recharge Leave In is formulated to be more concentrated to leave in your hair without feeling heavy or greasy. Thanks for your interest in L'Oreal!
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Total Repair 5 Damage Erasing Balm
What is the difference between Total Repair 5 and Elvive Total Repir 5?
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Hi there- Thanks for reaching out about our Elvive Total Repair 5. There is only one Total Repair collection. This Total Repair 5 Damage Erasing Balm is a rinse-out hair mask that repairs up to one year of damage to hair's smoothness in 1 use. This hair treatment for damaged hair instantly repairs the 5 signs of damage – split ends, weakness, roughness, dullness, and dehydration. For best results, use with Total Repair 5 shampoo. We hope this was helpful!
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Total Repair 5 Damage Erasing Balm
is that mask for natural or dyed hair?
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Hey there, Thank you for your interest in ELVIVE Total Repair 5 Damage Erasing Balm. This product and all our haircare products are safe for color treated hair.
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Total Repair 5 Damage Erasing Balm
Do you use conditioner after the Elvive Total Repair 5 balm?
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Hi there! No, this is a deep conditioner. You should use our Elvive Total Repair 5 Damage Erasing Balm in place of your normal conditioner. We hope you try it soon!
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Total Repair 5 Damage Erasing Balm
GREAT PRODUCT!! But can someone PLEASE ADVISE what you are supposed to do after you rinse TR5 out?? Do you rinse, then style as usual or add conditioner? I want to ensure my hair is conditioned but don’t want to over condition either.
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Hi DMDM! Thanks for reaching out to us regarding Elvive Total Repair 5 Damage Erasing Balm. This product is meant to be rinsed out and you can style as usual. If using Total Repair 5 Damage Erasing Balm, we would not suggest an additional conditioner, as it may make your hair too soft. We hope this helps.
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Total Repair 5 Damage Erasing Balm
Can I use this before shampooing?
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Hi there! Thank you for your interest in our Elvive Total Repair 5 Damage Erasing Balm. For best results, after using Total Repair 5 Shampoo, apply to wet hair and massage through to ends. Leave in for 3-5 minutes. Rinse. We hope you give it a try soon!
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