Rated 1 out of
5
by
LyraKind from
Can’t use this anymore and sad about it
Was happy with the old formula. This new version causes hair loss, flat and heavy hair that can’t keep a style, extremely difficult to rinse out, and I am quite upset about it. Last time I buy this product. It’s making my hair fall out terribly. Requires more frequent hair washing than twice a week. Bad.
Date published: 2025-12-04
Rated 1 out of
5
by
AAC1 from
New formula awful
This new formula is HORRIBLE! The shampoo and conditioner left my hair dry and stringy. The old formula was absolutely AMAZING I used it for years. Please go back to the old formula, look at all these consumers saying the same thing. Please go back.
Date published: 2025-11-21
Rated 1 out of
5
by
Barb from
New formula irritates scalp.
Trying to figure out why my scalp has been so itchy lately since I haven't changed any of the hair products I use. It finally occurred to me that this could be related to the change in color (clear instead of white) of my shampoo. From reading the reviews on this site I see that it is a new formula and that it is effecting lots of users the same way. Please change it back! I cannot use this shampoo any longer!
Date published: 2025-05-27
Rated 1 out of
5
by
Anonymous from
Bring back the original
New formula is horrible. My hair feels like straw and seems to have so much breakage.
Date published: 2025-05-25
Rated 1 out of
5
by
CeeCee from
Why Did You Change This Shampoo?
The old formula was great. This new formula is horrible. PLEASE bring back the original!
Date published: 2025-05-19
Rated 1 out of
5
by
UGHH from
Terrible New Formula!!!!
I've been using this shampoo for well over a decade, never had any issues until the formula changed. The texture use to be creamy, now it's a clear sticky gel that requires twice as much product to clean your hair. Does your hairbfeel clean with the new formula? Nope. Not only is the shampoo a different texture, but whatever ingredients you switched out are causing a reaction on my scalp. My hair looks thinner, my scalp is irritated. Again, I have been using this shampoo with zero issues until you changed the formula. It's really unfortunate that you changed the formula out of nowhere, refused to announce the change, refused to put any warning on your [now poor] products, and refuse to change it back despite your customers leaving hundreds of reviews. I'm now on the lookout for a new shampoo - one that ISN'T L'Oreal brand.
Date published: 2025-05-17
Rated 1 out of
5
by
Spc1 from
New formula is HORRIBLE
I have used this shampoo for YEARS and it was fantastic! This new formula is horrible! C’mon L’Oreal, stand behind your brand and please change it back to the original LOTUS creamy formula!
Date published: 2025-03-24
Rated 1 out of
5
by
Sar04 from
Change it back!
The old formula was great. This one bothers my scalp. Please change it back.
Date published: 2025-03-03
Rated 1 out of
5
by
Msbdrl from
Horrible compared to the old formula
This is horrible. Bring back the original lotus formula!!
Date published: 2025-02-15
Rated 1 out of
5
by
Lin1983 from
Bring back the old formula
New product is terrible. The old formula was my go-to for the last ten years. Why do you have to go and change things that aren’t broke? Bring back the old!!!!
Date published: 2025-01-25
Rated 1 out of
5
by
Joyful from
Shampoo and Conditioner Formula Has Changed
I have been using Ever Pure Volume Shampoo and Conditioner for about 15-plus years and I loved it. But over the past several months (sometime in 2024) you changed the formula, which used to contain Lotus, and this new formula is terrible.
The original shampoo was a creamy white consistency, smelled great, and left my hair smooth and full. This new shampoo formula is a clear liquid, smells just OK, and leaves my hair harder to get a comb through, even after I use the matching conditioner, which has also been changed.
It's bad enough that you changed the formula, but you did so without telling the public. There is no message on the shampoo tube, nor is it written on your website.
Why was the formula changed? Your customers have a right to know.
If you read the reviews, both on your site and on your distributor's sites, you will notice that there are many people who are upset about this too. You have lost me (and many others) as a customer.
For a huge, well-known, multi-billion-dollar company like L'Oreal, you are deceiving the public by not disclosing this change, and it is shameful.
Secondly, I had called your customer service and spoke to someone who told me to check the lot number on the shampoo tube. I told her it had a "Y" in it. She told me to only buy the tube that has a "U", "X", or "W" and she sent me two $8 L’oreal coupons. She also seemed surprised that I thought the formula had changed.
So I went on Amazon, and although they didn't say what the lot number was, the picture of the shampoo and conditioner and the description, all said "Lotus", so I took a chance and bought two sets of it. Much to my chagrin, although the lot number had an "X", it did not have Lotus on it or in it, and unfortunately, it is the new formula. Now I must return the products to Amazon. See (https://bit.ly/40dB3VT)
Finally, I called customer service again and told her what happened, and she told me that yes, the formula has changed, and it has nothing to do with lot numbers.
Seriously, L’oreal, get your act together!
Date published: 2025-01-14
Rated 1 out of
5
by
Lolo87 from
Extremely disappointed
I have been a faithful L’Oréal customer for nearly a decade. The previous formula of this shampoo was perfect, loved by so many. I’d often buy bottles in bulk and recommended it to so many friends. The new formula is absolutely horrible, doesn’t lather, and made my fine hair feel like straw - all thanks to the cheaper ingredients used. I returned it immediately when I realized what had happened. L’Oréal cares more about profits than maintaining its customers. Taking my business elsewhere - hope we all find a decent replacement for what used to be the best shampoo!
Date published: 2024-12-18
Rated 1 out of
5
by
JS24 from
New formula smells terrible
This was great until they changed the formula. Now it smells terrible
Date published: 2024-12-16
Rated 1 out of
5
by
bob27 from
New formula is awful
New formula is awful. After loving this shampoo for years, I’m now on the hunt for a new shampoo. I also dislike that L’Oreal changed the formula with no notice on the bottle.
Date published: 2024-12-01
Rated 1 out of
5
by
Jen8796 from
Bring back the original formula
I’ve used this product for years and the new formula is awful. It leaves my hair greasy and flat. It doesn’t lather and pours out of the bottle way too fast
Date published: 2024-11-23
Rated 1 out of
5
by
mb1234 from
They changed the formula drastically
I've been using this shampoo and conditioner for years, back when it was "rosemary" scented and then "lotus" scented and now seemingly unscented. I've stuck by the product even as the price had gone up and up. But the most recent change feels drastic... no longer is the shampoo a milky white, but clear. After washing and conditioning, my hair is more tangled and left feeling sticky and unclean AND it's been actively falling out. Horrific. I am done with L'Oreal.
Date published: 2024-11-15
Rated 1 out of
5
by
Faithful Customer from
PleaseBringBackTheOriginalShampooFormula!
I have exclusively used and loved this shampoo for over 12 years, giving it 5 STARS and recommending it to everyone I know who dyes their hair. I have always bought three or four tubes at a time to make sure I don't run out. I was very confused in October 2024 when my new tube had a completely different product in it. For some reason, and without warning, you have changed the formula and the shampoo is now completely different. I have now used the new formula three times, and my scalp is now dry and itchy, my hair is dry and full of static, and my color has faded. PLEASE bring back the original formula ASAP! I believe the original formula is the [LOTUS] formula. In the meantime, I am forced to search for a better shampoo.
Date published: 2024-10-29
Rated 1 out of
5
by
Bringbacktheoldformula from
Sneaky formula change
I have been purchasing this shampoo for over a decade. When I recently ran out and purchased a new one from target, the app notified me that I had purchased it several times previously.
I was really thrown off when I used it the first time and a thin clear gel came out of the tube and not the thick creamy formula I have loved for years. The new product does not lather as well and the scent is basically nonexistent. Very disappointing 😔
I double checked the bottle to see if there was a banner noting “new formula” since at quick glance it looks the same, but there is not.
If you are going to change the shampoo, why not just market it as a new one and leave the one people have liked for years alone?
I feel like the change was very deceptive and definitely NOT for the better. I am annoyed that I am now stuck with 2 tubes of it.
Date published: 2024-10-16
Rated 1 out of
5
by
CaseyK from
New Vegan Formula is Terrible!!!
Not a fan of the new formula. Been using volume shampoo for 10+ yrs. It sucks. Hair is weighed down & feels greasy. Ill need to find a new shampo unless you Bring back the original formula!!!
Date published: 2024-10-10
Rated 1 out of
5
by
Loopy from
New formula is terrible!
Your new formula is terrible! I’ve been this for 10+ years and used to love it. I was so surprised it changed and am so disappointed. Why did you change it?
Date published: 2024-10-05
Rated 1 out of
5
by
bring back old formula from
New formula is awful
The new formula is awful. If I could it less than 1 star I would. I have been an avid EverPure user for 10 plus years and loved it. The new formula is runny, doesn’t lather as much and leaves my hair dull and not clean feeling. I have to use twice as much shampoo as before to get the it to lather and half runs out of your hand. Please change back to the old formula.
Date published: 2024-09-16
Rated 1 out of
5
by
Angie from
Awful new formula
I used this shampoo for years and love it but the new formula is horrible. The fact that the new formula wasn’t noted on the new packaging is also ridiculous. Way to lose all of your customers!
Date published: 2024-09-08
Rated 1 out of
5
by
Di247 from
Hate the new vegan formula
Why oh why did you destroy a perfectly awesome shampoo??? I’ve been using the lotus creamy formula for probably over 30 years! This new crap looks harsh, feels harsh and I won’t use it! If you don’t bring the orginal formula for volume and the creaminess I’m done with you!
Date published: 2024-08-21
Rated 2 out of
5
by
Tell from
Not as good.
Do not like the new formula.
What was wrong with the old?
Will have to find a new volumizing shampoo for fine color treated hair.
Loved the old formula.
Date published: 2024-08-18
Rated 1 out of
5
by
Jess from
Bring back the old formula
Like all of the other recent reviews on this site, the new formula was an absolutely poor choice on L'Oreal's part. I've been exclusively using the shampoo for the past 5 years and absolutely loved everything about it. To call it the same product with this new formula feels wrong. This feels like an entirely new product that does the opposite of what myself and other users loved about it. Please, L'Oreal, bring back the old formula. I'm moving on to a new shampoo from another brand from here on, but would absolutely return to this product if the old formula was brought back.
Date published: 2024-08-14
Rated 1 out of
5
by
Disappointed from
Awful new formula
The new formula does not work for my hair. I used the old formula for years and I am disappointed you changed it without even marking the bottle. The reviews online agree that this formula is not good. Please change it back, and mark it so we know it is the old formula. I will not buy this edition.
Date published: 2024-08-10
Rated 1 out of
5
by
VeryVeritas from
Yuck
Why do companies do this? The reformulation of this product is awful. Makes my scalp itch and has none of the qualities of the original formula. I have to assume it is a misguided effort to maximize profits. Seems so out of character for l'Oreal whose brand is, or was, synonymous with quality.
Date published: 2024-08-09
Rated 1 out of
5
by
jlfs25 from
Bring back the old formula
Please please bring back the old formula. This makes my scalp itch and is so hard to lather.
Date published: 2024-08-04
Rated 1 out of
5
by
Hair from
Formula Changed for the Worst
Horrible! It’s like using hand soap on your hair!
I’ve loved and used this product everyday for years, what happened? !
Not the same at all!
Date published: 2024-08-01
Rated 1 out of
5
by
PreviouslyLoyal from
L'Oreal's "New Coke" Moment
WHY in the world would L'Oreal change the formula for such a popular product? I have been buying the EverPure Volume shampoo for 10+ years and I loved it - it was easy to lather, cleaned my long hair well and didn't leave a coating on it. To switch from the creamy formula to a clear/gel formula was first of all shocking bc the bottle looked exactly the same - but then to see it did a HORRIBLE job at washing my hair, I couldn't have been more disappointed. Thank goodness I had an older bottle on hand so I have some time to search for a new product but I will NOT be shopping L'Oreal products as a replacement ever again - if this is how you treat LOYAL customers, no thank-you to ever doing business with you again. And to the product marketers at L'Oreal - Marketing 101 teaches the negative example of Coca-Cola thinking they were so smart by eliminating their original Coke formula for New Coke...the fact that you didn't learn from that most basic example means you should be fired.
Date published: 2024-07-30
Rated 1 out of
5
by
Emilou from
New formula horrible
Like many others here, I’ve been using this shampoo for years and it was perfect. Lathered well, left my hair shiny and healthy with no weigh down. This new formula is horrible. It doesn’t lather, feels very drying, doesn’t smell as nice, and just overall not a good shampoo. I won’t be buying it again sadly. I really hope you bring back the old formula or you’re going to lose a lot of consumers.
Date published: 2024-07-30
Rated 1 out of
5
by
SarahP23 from
Terrible new formula
Terrible new formula that doesn’t lather and makes my hair feel dry and flat! It’s not even remotely the same as the previous formula so I don’t know how they can pass this off as the same product, especially without calling out “new formula” on the bottle. I’m assuming they changed to save costs? I’ve been a loyal customer for probably 10 years but will not be able to use this bottle and will never buy this again - so disappointed!
Date published: 2024-07-28
Rated 2 out of
5
by
Jack from
Lower cost for L'oreal but savings not passed on.
New formula made from less expensive cleaning agents( petroleum based) works ok but not as good as original.
Price however remains the same .
Date published: 2024-07-26
Rated 1 out of
5
by
momof2 from
Flat and dry. Will they revert?
The new formula leaves my hair flat and dry! Kinda like the New Coke. Will they revert to the old formula?? And how would I know? Will not buy again.
Date published: 2024-07-15
Rated 1 out of
5
by
MJ201 from
Can no longer use due to formula change
I have used this product for years and years but I sadly can no longer use it due to whatever change that was made in the formula - it now makes my hair flat/limp and does the complete opposite of being volumizing. I noticed the change in packaging also was new but whatever was done, especially to the shampoo, has effectively made it unusable.
Date published: 2024-07-12
Rated 1 out of
5
by
nik15 from
T.E.R.R.I.B.L.E
This used to be the best shampoo. The new version makes my hair dry, frizzy and my head itches like crazy. The old formula was creamy and made my hair soft. The new is liquid gel that ruins your hair and makes it difficult to manage. The 2 bottles I have are destined for the garbage. Please bring back the Lotus formula!!
Date published: 2024-07-03
Rated 1 out of
5
by
Ann Reex from
It's disappointing. I like the old product.
I really do not like the new formula. My hair is flat and dry and my scalp itches.
Date published: 2024-06-25
Rated 1 out of
5
by
glitter girl from
EverPure Has Been Ruined
Well I came here looking for answers as to why my favorite shampoo that I have been using for years, now makes my hair feel like straw. Of course, the formula has been changed. Every time I find the perfect product, someone feels the need to mess with it. This used to be thick & creamy, & made my hair feel soft. Now it pours out like water, & my hair looks like a frizzy mess. At first I thought I bought an expired product, but all of them are the same now. Will NOT be buying this anymore. So mad at L'Oreal right now.
Date published: 2024-06-15
Rated 1 out of
5
by
Marlene67 from
Not the same formula
I have used and loved this shampoo for years but they recently changed the formula, and it is terrible. It made my hair dry . Hoping the company heeds the many unhappy reviews and brings the Lotus formula bsck!
Date published: 2024-06-14
Rated 1 out of
5
by
AZAK from
Awful New Formula Has Cost Another Customer
I’m SO disappointed. This was my absolute favorite shampoo and conditioner before they changed the formula. The new version leaves me with greasy roots and terribly dried out ends. I’d used this for YEARS and recommended to many friends who complimented my hair and the scent. Devastated to say it, but I’ll be switching brands.
Date published: 2024-06-03
Rated 1 out of
5
by
TexM from
New formula is horrible
The old formula was better and it is very frustrating that it was not marked as a new formula and I had to waste my money on a product that does not clean your hair. I didn't see the tiny writing at the bottom that says "Vegan formula" at the bottom of the bottle.
Date published: 2024-05-30
Rated 2 out of
5
by
CCDE from
Formula change
I loved this shampoo but they changed it and now it makes my hair flat. It was white and now clear. I’m really bummed
Date published: 2024-05-20
Rated 1 out of
5
by
1234 from
Terrible, will not buy again. Used to be the best.
What happened. I've been using this formally exceptional shampoo for years and now the new formula is terrible. It used to have a wonderful lift while imparting moisture to my hair and scalp all with great color care and scent. Now its harsh, drying,(almost burning actually) and feels band on your hair and scalp in every way. Please Loreal don't fix what doesn't need fixing.
Date published: 2024-05-18
Rated 1 out of
5
by
Nanaj58 from
Terrible change
Was great. Now it’s awful!!! Leaves my hair feeling greasy!
Would give zero stars if I had the option!
Date published: 2024-05-16
Rated 2 out of
5
by
Naomi from
Dislike the new formula
Why did you change the formula and why isn’t it noted on the bottle? I have used the original shampoo for years. The new formula is very drying. A waste of money. Will be looking for a new brand.
Date published: 2024-05-09
Rated 1 out of
5
by
Brandi from
Terrible shampoo now!
I had no idea they changed the formula but I knew something wasn't right! At first I thought maybe my hair was getting used to the new shampoo since i just started using it. But as soon as I started using the 'new' bottle, I could tell. One I didn't think the smell was so strong but I shrugged it off. Then my roots started getting really dry & I thought I was washing too hard. ugh then my dry scalp started getting oily & I could hardly make it through the day without a greasy head! All it took was a 2 second google search of 'did Loreal change the Ever Pure shampoo" and BOOM pops up everyone else comments that are exactly the same as mine! and with no explanation from Loreal!? Shame on you! What did you remove or add that you're hiding? We all deserve an explanation AND a refund.
Date published: 2024-05-03
Rated 1 out of
5
by
MelissaW from
Irritated my sensitive skin
I have used this shampoo since it first came out. I have dry, sensitive skin and liked that it was a gentle shampoo for my fine hair that was not drying or irritating. I just used the reformulation, and my scalp is irritated & feels like it's burning. I am so disappointed and will be returning the product. You've lost a loyal customer.
Date published: 2024-05-03
Rated 1 out of
5
by
Mel P from
New formula is awful
I've used this for years. Now suddenly they change the formula and are completely quiet about it. I don't know why you would suddenly change your formula and obviously try to hide it. The new formula is awful and my thin hair is now greasy and lifeless. You should make it obvious if you're going to change a staple formula especially when people have allergy concerns. Shame on your company.
Date published: 2024-04-27
Rated 1 out of
5
by
Vic1 from
So sad, I can no longer use this product.
I have used this shampoo for years and so loved it! Just bought again and the formula has changed. My hair is flat weighed down and feels greasy. I thought I was crazy until I started reading reviews from other long time users. Unless it changes back I will no longer use this shampoo. In the mean time I will need to look for another volume shampoo.
Date published: 2024-04-26
Rated 1 out of
5
by
nh7_ from
not a fan of the new formula
it looks like the formula has changed. it used to be a cloudy consistency, and now it’s clear. it doesn’t lather & volumize my hair like it used to, and the new formula is causing itchiness on my scalp.
Date published: 2024-04-25
Rated 1 out of
5
by
LynShop from
The new formula is horrible
I have used Loreal Ever Pure Volume shampoo for many many years. The new formula is horrible. It dried out my hair and makes my hair look flat, dull and lifeless. Unfortunately I just purchased 6 of them to have at home. I’m stuck with 6 new shampoos that I won’t even donate because it is so horrible. Loreal should have labeled the shampoo under a different name because it is not the same product.
Date published: 2024-04-21
Rated 2 out of
5
by
Mdev from
Formula change
Why did you all of a sudden change the formula? This is not as good as original and I do not care for new fragrance. Please change back.
Date published: 2024-04-20
Rated 1 out of
5
by
Blinky from
New formula is awful
New formula is terrible! Weighs down my hair, and makes it look awful. Why would you not say it’s a new formula on the package? Will NOT buy this ever again!
Date published: 2024-04-19
Rated 1 out of
5
by
Sarah from
New Formula is terrible
Loved the old creamy formula with lotus. The new vitamin E gel formula is TERRIBLE!! Weighs down my thin hair and makes it looks greasy. My fine hair is tangling, even when using a conditioner afterwards causing it to break when trying to comb out. Horrible change - bring back the old formula!!
Date published: 2024-04-16
Rated 1 out of
5
by
Norak8 from
If it’s not broken don’t fix it
As many other people have pointed out, the changes made to this shampoo are not good! I have used the original formula with rosemary creamy shampoo for years and loved it. I will not be buying this new clear lotus shampoo again.
Date published: 2024-04-16
Rated 1 out of
5
by
KBYip from
It is completely different and I hate it.
I have never been so confused. Brought home a new bottle of what WAS the shampoo I loved most. It is completely different. I stood in the shower just staring at the clear gel-like formula that came out of the bottle. This looks nothing like the creamy/milky formula I have enjoyed and used for years. The scent also is totally different. I hate it. I buy very few products that have any scent at all and this shampoo + conditioner combo was one of the few scented items I purposefully used.
What happened? It seems like the wrong bottles ran through the shampoo factory and got filled with the wrong shampoo. There is nothing on the packaging that indicates change or “all new”. Please issue us an official explanation of mistake or intended new formulation. The shampoo has completely different feel and effect on my hair. Dislike.
Please change it back.
Date published: 2024-04-12
Rated 1 out of
5
by
Hubby from
You’ve upset my wife!
My wife used to rave about this product and noticed the change. She is gutted you’ve changed the formula. I have a very upset wife who’s looking for a new product. Why l’Oriel, why?!
Date published: 2024-04-09
Rated 1 out of
5
by
Emilysalem from
New formula gives greasy hair
New formula is terrible. I loved the old lotus formula. The new vitamin E formula makes your hair greasy, which is the opposite of volume!
Date published: 2024-04-07
Rated 1 out of
5
by
nell12 from
Not the same anymore, please bring the old formula
Why did they change the formula? Why ruin a great product. They took out rosemary oil and coconut acid and a bunch of other helpful ingredients
Date published: 2024-04-07
Rated 1 out of
5
by
Daniag from
Changing the Formula Is A Bad Business Decision
If I could have given the new formula “0” stars I would have. Why change the formula? My hair is now weighed down and doesn’t feel clean. I have used this rosemary shampoo with the conditioner for many years. Incredibly disappointed with L’Oreal’s decision to alter a product for the worse. Now I am forced to find a new reliable shampoo.
Date published: 2024-04-07
Rated 1 out of
5
by
JF123 from
Bring back the old formula.
Highly disappointed the formula changed. I recommended this shampoo to so many people but now the new formula is making my hair shed more and weighs my hair down.
Date published: 2024-04-04
Rated 1 out of
5
by
Abigail 212 from
Disappointed in new formula
Loved it, used for years and now I hate it since they change the formula. My hair used to be so full of body now it’s flat on top. Definitely looking for a new favorite unless they change it back
Date published: 2024-04-02
Rated 1 out of
5
by
Ellie from
New formula sucks
Completely different formula it doesn’t even have rosemary extract anymore and I loved the old scent. I won’t be repurchasing anymore
Date published: 2024-02-28
Rated 1 out of
5
by
Vic70 from
Don't mess with a good thing
I do not like the new clear formula of the volumizing shampoo, the creamy formula made my hair feel better, this new formula gives my scalp a slight burning sensation, makes me afraid to use it again.
Date published: 2024-02-26
Rated 1 out of
5
by
Renee from
Goodbye L’Oreal
So sad! The new formula is horrible! Please change it back! Off to find something else.
Date published: 2024-02-23
Rated 1 out of
5
by
Kris from
New formula. Not the same.
Came here to see if I can find any recent reviews about the change in formula because I started to think I was crazy. Low and behold that is the talk of the town on here. I have used this shampoo and conditioner combo for YEARS. Very disappointed I have to go find a new favorite. The new formula is horrible. Both shampoo and conditoner. So long L'Oréal !
Date published: 2024-02-11
Rated 1 out of
5
by
LASS from
This WAS my favorite shampoo BUT they CHANGED it!
This Ever Pure Volume shampoo WAS my favorite shampoo EVER! Unfortunately they changed the formula from a white creamy moisturizing volume shampoo to a clear drying formula. PLEASE change it back!!!!
Date published: 2024-02-11
Rated 1 out of
5
by
Karen 1207 from
Disappointed
Very disappointed in this new version. My hair is fine and this new formula does not give my hair like your older formula did. Won’t be buying or using it again.
Date published: 2024-02-10
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