Hi BummedOutBecky! We are sorry to hear about the experience you had with Total Repair 5 Damage Erasing Balm. We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5, ET. It would be helpful if you could have the product available and provide us with case #46517947 when you call.
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
loreal product
10 years ago
my hair love this product.it so amazing after using this.all i can say is WOW
23 people found this helpful
Show Reviews:
Most Helpful Critical Review
3 out of 5 stars.
It depends on how you use it..
9 years ago
This is not a miracle working conditioner but I believe it does a good job conditioning very dry hair.
I had a terrible experience this past summer getting my hair hilighted by a so called professional who insisted that the lightener she was using was vegan and wouldn't harm my hair. HA!!
My hair is fried.
Anyway, after that, no conditioner would even get through my hair no matter what I did. Out of desperation I thought I would try this and lo and behold I was actually able to get my fingers through my hair when working it in. I was so happy I almost cried in the shower lol. I am able to comb it through and I leave it in for a few minutes and it's good to go. Like I said...it's not a miracle worker but at least I don't dread shampooing my hair as much as I used to while I deal with growing this mess out. I don't use it every time I shampoo, but I do notice best results after I use a build-up removing shampoo (I use a lot of styling product so I need to do that from time to time.)
I hope this helped and good luck!
19 people found this helpful
Show Reviews:
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Age:
- 18 to 24
- 25 to 34
- 35 to 44
- 45 to 54
- 55 to 64
- 65 or over
Gender:
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My eye color:
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My hair color:
- Bleach Blonde
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- Dark Blonde
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- Light Brown
- Medium Brown
- Dark Brown
- Darkest Brown
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My complexion:
- Fair
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My undertone:
- Warm Undertone
- Neutral Undertone
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Locale
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- English (United States)
1 to 8 of 4133 Reviews.
1 – 8 of 4133 Reviews
Most Recent
- Most Relevant
- Most Helpful
- Highest to Lowest Rating
- Lowest to Highest Rating
- Most Recent
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Green
My hair color:Medium Blonde
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Hate the new formula!
a month ago
Why did you get rid of the perfect old product in the yellow/gold jar? I’ve been using it for almost 15 years! I have hair to my waist and it is the only thing that kept my hair, healthy, strong, and shiny. This new formula is awful and on top of it it reeks of some sort of horrible perfume that sticks to your hair and clothing and pillow! Yuck.
Helpful?
Response from L'Oreal:
a month ago
LeCare
Hi Kat J! Thank you for sharing how you feel about Total Repair 5 Damage Erasing Balm. We apologize for the inconvenience you have experienced. We are committed to bringing our consumers products that meet their needs and expectations. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.
Review 1
Vote 1
Age:65 or over
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Fair
My undertone:Cool Undertone
3 out of 5 stars.
New scent is terrible
a month ago
I have used and loved this product for years. But the new version is a strong no for me. The scent is strong and overwhelming. I do not want to smell it for days. The old formula was great. I will be moving on to find a new product.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a month ago
LeCare
Hi Dissatisfied in GA! We truly hear your disappointment and understand your frustration with the scent change in your favorite Elvive Total Repair 5 Mask. It's completely understandable that after years of loyalty, a shift like this can be quite jarring, and we are genuinely sorry that the new fragrance is not to your liking. We know how personal and important scent is, and we regret that this alteration has left you feeling less than pleased. Please know that your feedback is incredibly valuable to us and will be shared directly with our product development teams. We truly appreciate you sharing your experience and hope to regain your trust and satisfaction. If you need help selecting an alternative, please reach out directly! We are happy to help!
New Orleans
Review 1
Votes 14
Age:25 to 34
Gender:Female
1 out of 5 stars.
horrible reforumulation, not even the same product
3 months ago
If I could give this 0 stars I would. I ordered 4 of the yellow container damage erasing balms from Ulta but received this newly reformulated damage erasing mask. The smell is so overpowering I was immediately turned off, especially considering how divine the yellow container smells because of the sweet almond oil. It's gone from 17 to 16% protein, the ingredients have completely changed including the removal of the wheat protein which was the entire reason I purchased this to begin with. It is so frustrating to find an incredible product that I was using for over a year only to have it replaced with something far worse. If it's not broke don't fix it. If this was a cost cutting measure I would have happily paid a few bucks more to keep the formula the same. Companies are continuing to screw over their customers to increase their bottom line or whatever and it is infuriating. It's bad enough the US has such a poor selection of L'oreal hair products compared to Europe but then we can't even keep the ones we love because of reformulations. We've lost so many great L'oreal hair products over the years and I think this one has made me the saddest. Please bring back the OLD formula in the yellow container! The yellow packaging was so much nicer too. If you all listen to your customers and bring it back I can assure you that you'd gain an insanely loyal customer for life. Please bring it back!!!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 months ago
LeCare
Hi alexandra94! Thank you for sharing your feedback with us, and we are so sorry to hear how disappointed you are with the new formula of our Elvive Damage Erasing Mask. We completely understand how frustrating it is when a product you rely on and love changes.
We appreciate you sharing these specific details about the scent, ingredients, and packaging. Please know that we are passing your comments directly along to our product development team.
Thank you for your loyalty and for taking the time to let us know how much you miss the original formula. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at 800-631-7358 Monday-Friday 9AM - 5:30PM EST. Your satisfaction is important to us!
Norfolk, VA
Review 1
Votes 4
Age:55 to 64
Gender:Female
My eye color:Hazel
My hair color:Light Brown
My complexion:Light
My undertone:Neutral Undertone
3 out of 5 stars.
Bring back the last yellow version please
3 months ago
It is ok. The smell has become a bit strong. I prefer the last yellow version that I used for years. Please bring it back.
Helpful?
Response from L'Oreal:
3 months ago
LeCare
Hi there! Thank you for sharing how you feel about Elvive Total Repair 5 Damage Erasing Balm. We are committed to bringing our consumers products that meet their needs and expectations. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration. We hope you will continue to explore more of our products with complete confidence and satisfaction!
Review 1
Votes 5
Age:35 to 44
Gender:Female
2 out of 5 stars.
Took out some good ingredients.
3 months ago
Well, like all companies nowadays, they are taking out good ingredients our hair loves and replacing them with cheaper ones. Loved the yellow tub of this mask, this new version isn't the same, its still ok just not as good. Check the ingredients. Why can't these companies just leave these products alone, and stop penny pinching. When is it enough money for them??? This review probably won't even get posted because of this.
Helpful?
Response from L'Oreal:
3 months ago
LeCare
Hi BrendaC83!Thank you for taking the time to provide feedback about Elvive Total Repair 5 Damage Erasing Balm. We are committed to bringing our consumers products that meet their needs and expectations. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.
Review 1
Votes 6
1 out of 5 stars.
Terrible Procduct Change
4 months ago
I used to love this product. Now that you have changed it, it is awful. The smell is so awful, that I had to return the ones that I bought but had not opened. The one I opened, I threw away. It is also not as effective. ( I think you even state that on the package…16% instead of 17%) Please bring back the old product! The new product is far from an improvement.
Helpful?
Response from L'Oreal:
4 months ago
LeCare
Hello! Thank you for sharing your honest feedback with us on our Total Repair 5 Damage Erasing Balm. Your feedback about the fragrance and performance has been passed along directly to our team. Since you had to return and discard your purchase, we'd love to make this right for you. Please call us at 1-800-322-2036!
Cleveland Ohio
Review 1
Votes 4
Age:65 or over
Gender:Female
My eye color:Green
My hair color:Medium Brown
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
Great at home hair improvement.
10 months ago
My hair was breaking off from using a popular styling product. I applied this last night, wrapped it in plastic wrap and rinsed it out. My hair feels like silk. Beautiful, looks great and has height. Well worth the purchase and I will do this again every week. My hair will now be easily managed and look moisturized.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 5
5 out of 5 stars.
qué maravillada
a year ago
esta mascarilla ¡es magi!
nunca le puse fe a los productos como esos, pero realmente esto es otra cosa! ♥
Helpful?
1 – 8 of 4133 Reviews
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
loreal product
10 years ago
my hair love this product.it so amazing after using this.all i can say is WOW
23 people found this helpful
Show Reviews:
Most Helpful Critical Review
3 out of 5 stars.
It depends on how you use it..
9 years ago
This is not a miracle working conditioner but I believe it does a good job conditioning very dry hair.
I had a terrible experience this past summer getting my hair hilighted by a so called professional who insisted that the lightener she was using was vegan and wouldn't harm my hair. HA!!
My hair is fried.
Anyway, after that, no conditioner would even get through my hair no matter what I did. Out of desperation I thought I would try this and lo and behold I was actually able to get my fingers through my hair when working it in. I was so happy I almost cried in the shower lol. I am able to comb it through and I leave it in for a few minutes and it's good to go. Like I said...it's not a miracle worker but at least I don't dread shampooing my hair as much as I used to while I deal with growing this mess out. I don't use it every time I shampoo, but I do notice best results after I use a build-up removing shampoo (I use a lot of styling product so I need to do that from time to time.)
I hope this helped and good luck!
19 people found this helpful
Show Reviews:
Customer Images and Videos
Filter Reviews
- satisfaction
- softness
- smell
- smooth
- purchase
- sheen
- price
- repairs
Rating
- 1 star
- 2 stars
- 3 stars
- 4 stars
- 5 stars
Age:
- 18 to 24
- 25 to 34
- 35 to 44
- 45 to 54
- 55 to 64
- 65 or over
Gender:
- Male
- Female
- Non-binary
- Prefer not to answer
My eye color:
- Blue
- Green
- Hazel
- Light Brown
- Dark Brown
My hair color:
- Bleach Blonde
- Light Blonde
- Medium Blonde
- Dark Blonde
- Copper
- Auburn
- Mahogany
- Burgundy
- Light Brown
- Medium Brown
- Dark Brown
- Darkest Brown
- Soft Black
- Black
My complexion:
- Fair
- Light
- Medium
- Deep
My undertone:
- Warm Undertone
- Neutral Undertone
- Cool Undertone
Locale
- English
- español
- English (United States)
1 to 8 of 4133 Reviews.
1 – 8 of 4133 Reviews
Most Recent
- Most Relevant
- Most Helpful
- Highest to Lowest Rating
- Lowest to Highest Rating
- Most Recent
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Green
My hair color:Medium Blonde
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Hate the new formula!
a month ago
Why did you get rid of the perfect old product in the yellow/gold jar? I’ve been using it for almost 15 years! I have hair to my waist and it is the only thing that kept my hair, healthy, strong, and shiny. This new formula is awful and on top of it it reeks of some sort of horrible perfume that sticks to your hair and clothing and pillow! Yuck.
Helpful?
Response from L'Oreal:
a month ago
LeCare
Hi Kat J! Thank you for sharing how you feel about Total Repair 5 Damage Erasing Balm. We apologize for the inconvenience you have experienced. We are committed to bringing our consumers products that meet their needs and expectations. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.
Review 1
Vote 1
Age:65 or over
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Fair
My undertone:Cool Undertone
3 out of 5 stars.
New scent is terrible
a month ago
I have used and loved this product for years. But the new version is a strong no for me. The scent is strong and overwhelming. I do not want to smell it for days. The old formula was great. I will be moving on to find a new product.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a month ago
LeCare
Hi Dissatisfied in GA! We truly hear your disappointment and understand your frustration with the scent change in your favorite Elvive Total Repair 5 Mask. It's completely understandable that after years of loyalty, a shift like this can be quite jarring, and we are genuinely sorry that the new fragrance is not to your liking. We know how personal and important scent is, and we regret that this alteration has left you feeling less than pleased. Please know that your feedback is incredibly valuable to us and will be shared directly with our product development teams. We truly appreciate you sharing your experience and hope to regain your trust and satisfaction. If you need help selecting an alternative, please reach out directly! We are happy to help!
New Orleans
Review 1
Votes 14
Age:25 to 34
Gender:Female
1 out of 5 stars.
horrible reforumulation, not even the same product
3 months ago
If I could give this 0 stars I would. I ordered 4 of the yellow container damage erasing balms from Ulta but received this newly reformulated damage erasing mask. The smell is so overpowering I was immediately turned off, especially considering how divine the yellow container smells because of the sweet almond oil. It's gone from 17 to 16% protein, the ingredients have completely changed including the removal of the wheat protein which was the entire reason I purchased this to begin with. It is so frustrating to find an incredible product that I was using for over a year only to have it replaced with something far worse. If it's not broke don't fix it. If this was a cost cutting measure I would have happily paid a few bucks more to keep the formula the same. Companies are continuing to screw over their customers to increase their bottom line or whatever and it is infuriating. It's bad enough the US has such a poor selection of L'oreal hair products compared to Europe but then we can't even keep the ones we love because of reformulations. We've lost so many great L'oreal hair products over the years and I think this one has made me the saddest. Please bring back the OLD formula in the yellow container! The yellow packaging was so much nicer too. If you all listen to your customers and bring it back I can assure you that you'd gain an insanely loyal customer for life. Please bring it back!!!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 months ago
LeCare
Hi alexandra94! Thank you for sharing your feedback with us, and we are so sorry to hear how disappointed you are with the new formula of our Elvive Damage Erasing Mask. We completely understand how frustrating it is when a product you rely on and love changes.
We appreciate you sharing these specific details about the scent, ingredients, and packaging. Please know that we are passing your comments directly along to our product development team.
Thank you for your loyalty and for taking the time to let us know how much you miss the original formula. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at 800-631-7358 Monday-Friday 9AM - 5:30PM EST. Your satisfaction is important to us!
Norfolk, VA
Review 1
Votes 4
Age:55 to 64
Gender:Female
My eye color:Hazel
My hair color:Light Brown
My complexion:Light
My undertone:Neutral Undertone
3 out of 5 stars.
Bring back the last yellow version please
3 months ago
It is ok. The smell has become a bit strong. I prefer the last yellow version that I used for years. Please bring it back.
Helpful?
Response from L'Oreal:
3 months ago
LeCare
Hi there! Thank you for sharing how you feel about Elvive Total Repair 5 Damage Erasing Balm. We are committed to bringing our consumers products that meet their needs and expectations. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration. We hope you will continue to explore more of our products with complete confidence and satisfaction!
Review 1
Votes 5
Age:35 to 44
Gender:Female
2 out of 5 stars.
Took out some good ingredients.
3 months ago
Well, like all companies nowadays, they are taking out good ingredients our hair loves and replacing them with cheaper ones. Loved the yellow tub of this mask, this new version isn't the same, its still ok just not as good. Check the ingredients. Why can't these companies just leave these products alone, and stop penny pinching. When is it enough money for them??? This review probably won't even get posted because of this.
Helpful?
Response from L'Oreal:
3 months ago
LeCare
Hi BrendaC83!Thank you for taking the time to provide feedback about Elvive Total Repair 5 Damage Erasing Balm. We are committed to bringing our consumers products that meet their needs and expectations. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.
Review 1
Votes 6
1 out of 5 stars.
Terrible Procduct Change
4 months ago
I used to love this product. Now that you have changed it, it is awful. The smell is so awful, that I had to return the ones that I bought but had not opened. The one I opened, I threw away. It is also not as effective. ( I think you even state that on the package…16% instead of 17%) Please bring back the old product! The new product is far from an improvement.
Helpful?
Response from L'Oreal:
4 months ago
LeCare
Hello! Thank you for sharing your honest feedback with us on our Total Repair 5 Damage Erasing Balm. Your feedback about the fragrance and performance has been passed along directly to our team. Since you had to return and discard your purchase, we'd love to make this right for you. Please call us at 1-800-322-2036!
Cleveland Ohio
Review 1
Votes 4
Age:65 or over
Gender:Female
My eye color:Green
My hair color:Medium Brown
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
Great at home hair improvement.
10 months ago
My hair was breaking off from using a popular styling product. I applied this last night, wrapped it in plastic wrap and rinsed it out. My hair feels like silk. Beautiful, looks great and has height. Well worth the purchase and I will do this again every week. My hair will now be easily managed and look moisturized.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 5
5 out of 5 stars.
qué maravillada
a year ago
esta mascarilla ¡es magi!
nunca le puse fe a los productos como esos, pero realmente esto es otra cosa! ♥
Helpful?
1 – 8 of 4133 Reviews
