Hello CNS2338! We apologize for your experience with our Collagen Filler Collagen Moisture Filler Day Night Cream. Let us make it right! Please give us a call at 800 322 2036 MF9:00 am – 5:30 pm ET. Give the rep the reference number 33089624. We look forward to hearing from you!
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
An Older Product That Works
9 years ago
Over a decade ago, Lancôme introduced Résolution D-Contraxol with Boswellia serrata (Indian frankincense) extract and manganese. These ingredients were intended to mimic Botox to a lesser degree by supressing microcontractions in the skin which cause wrinkles.
A few months later, L'Oréal (parent company of Lancôme) marketed their version called Wrinkle De-Crease (Décontract'Rides in France). It's still made with the same formulation, but now called Collagen Moisture Filler. As an older product, it's very inexpensive. It's great stuff, moisturizing, never heavy.
One note: I use it as a night cream, as it contains no sunscreen.
69 people found this helpful
Show Reviews:
Most Helpful Critical Review
3 out of 5 stars.
A li'l bit Sticky
8 years ago
I bought this cream about a month ago and have been using it night and day. I feel this cream is a bit towards sticky side. Smells mild which is good. I am a loreal person, and was a bit disappointed after using this particular product. Since it's just a month, not sure yet if it does what it claims.
29 people found this helpful
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Non-Incentivised Reviews
1 to 8 of 365 Reviews.
1 – 8 of 365 Reviews
Most Recent
Review 1
Votes 0
5 out of 5 stars.
Great product/Miss the original scent
5 days ago
Although I still love this product, I’m very disappointed that it doesn’t smell the same as before. I loved the way it smelled. I miss it.
Helpful?
Anonymous
Review 1
Votes 0
Age:45 to 54
5 out of 5 stars.
Fantastica crema,ahora quiero todo.
5 days ago
Me encanta éste producto tengo 20 dias usandolo y mi cara a cambiado mucho.
Esta luminosa he hidratada.
Helpful?
Upstate NY
Review 1
Votes 0
Age:35 to 44
Gender:Female
1 out of 5 stars.
Old formula was amazing!
9 days ago
I've been using this product for years.... The recent new formula is terrible! I don't need my skin to smell like wildflowers, and this new stuff makes me itch. 🙄 Stop messing with things that aren't broken.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
6 days ago
LeCare
Hello! We're sorry to hear about your experience with our Collagen Moisture Filler Day/Night Cream. We'd like to speak with you directly. Please call us at 800-322-2036 and provide the case number 47497349. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
Los Angeles, CA
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Formula change and SCENT!
16 days ago
Aww man, why do companies always do this?!?! I have been using this product for years and have been VERY happy with it, until this latest purchase. I'm not sure I'll ever buy this again. You changed the formula and scent! I even dug my old empty container out of the trash to compare smells - yep, COMPLETELY different! The new scent is 'ok', but nothing like the original. Customers who have been using this for years keep using it because they like how IT CURRENTLY IS. You don't need to change anything! In reading many reviews, I see that there are lots of people who feel this same way. Bring back the original formula with the original scent and nostalgia.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
13 days ago
LeCare
Hello! Thank you for sharing your feedback on our Collagen Moisture Filler Day/Night Cream. We are so sorry for the disappointment and frustration caused by the recent updates to the formula and scent of a product you have loved and trusted for years. At L'Oréal Paris, we are committed to continuous innovation, which can sometimes involve updating our formulations or fragrances to align with the latest industry standards and ingredient advancements. We have shared your specific comments and your request to bring back the original formula and classic scent directly with our product development team for future consideration, as we always want to respect the loyalty of our longtime customers. We hope you continue to explore our collections to find a routine that leaves your skin feeling beautifully hydrated and comforted!
Review 1
Votes 0
Age:55 to 64
Gender:Female
My eye color:Green
My hair color:Dark Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Horrible "upgrade"
a month ago
This cream changed beyond recognition!
Horrible smell and runny texture and awful in comparison to original cream that I have been buying for years! Why would such a great company made such a bad business decision. Why fix something that was so great! It was my sleeping cream, the texture was amazing and cooling and smell was so pleasant.
I would say the "new" is worse than a dollar store moisturizer! Seriously upsetting! Please listen to your customers, you can find the same opinions allover the internet!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a month ago
consumer care center
Hello Betty! We are so incredibly sorry for this disappointing experience with our Collagen Moisture Filler. We hear your frustration loud and clear and are sharing your feedback directly with our team. We'd like to make this up to you - please call us at 1-800-322-2036 M-F 9AM-5:30PM EST.
Review 1
Votes 0
Age:25 to 34
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Fair
My undertone:Neutral Undertone
1 out of 5 stars.
Not good
a month ago
2 days with this and started getting a rash on my neck and on my face. I am not allergic to anything but this lotion was not good. Disappointed.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a month ago
LeCare
Hi. Thank you for reaching out to L'Oreal. We are sorry to hear about the experience you had with the Collagen Filler Moisture Filler Day Night Cream. We would like to speak with you directly about it. Please give us a call at 800-322-2036, M-F, 9am – 5:30pm, ET for assistance and provide the case #46879285. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
Pacific Northwest
Review 1
Votes 0
Age:65 or over
Gender:Male
My eye color:Hazel
My hair color:Medium Blonde
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
After one use, I discovered this is good stuff
4 months ago
Being a man in my mid 70s, I’ve noticed some spots along my temple area. I also have some wrinkles on my face and around my eyes. I thought oh what the heck I’ll try this. After my shower last night, I applied it to my face immediately saw results. Even this morning the results are still visible!
Would you purchase this again:Yes
Helpful?
Review 1
Votes 2
Age:55 to 64
Gender:Female
My complexion:Light
5 out of 5 stars.
Excellent results on sensitive skin
4 months ago
I have extremely sensitive skin and eyes, so am very limited with products. The great moisturizers, I am using wasn’t enough. Added this and what a difference! Skin is so much smoother and hydrated. Results even lasted more than 24 hours. Please don’t stop making.
Would you purchase this again:Yes
Helpful?
1 – 8 of 365 Reviews
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
An Older Product That Works
9 years ago
Over a decade ago, Lancôme introduced Résolution D-Contraxol with Boswellia serrata (Indian frankincense) extract and manganese. These ingredients were intended to mimic Botox to a lesser degree by supressing microcontractions in the skin which cause wrinkles.
A few months later, L'Oréal (parent company of Lancôme) marketed their version called Wrinkle De-Crease (Décontract'Rides in France). It's still made with the same formulation, but now called Collagen Moisture Filler. As an older product, it's very inexpensive. It's great stuff, moisturizing, never heavy.
One note: I use it as a night cream, as it contains no sunscreen.
69 people found this helpful
Show Reviews:
Most Helpful Critical Review
3 out of 5 stars.
A li'l bit Sticky
8 years ago
I bought this cream about a month ago and have been using it night and day. I feel this cream is a bit towards sticky side. Smells mild which is good. I am a loreal person, and was a bit disappointed after using this particular product. Since it's just a month, not sure yet if it does what it claims.
29 people found this helpful
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Non-Incentivised Reviews
9 to 38 of 365 Reviews.
9 – 38 of 365 Reviews
Most Recent
Review 1
Votes 0
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Awful
5 months ago
I’ve never used this before, even the previous formula. My face completely broke out in red rash, when I woke up, my eyes were almost swollen shut. People kept asking me if I was sick. Now, after day three of not using it, my skin is peeling off my face. I can’t even put makeup over it because of the dry skin is flaking into the foundation. Maybe it’s an allergy but what am I allergic to? Collagen? Isn’t that a natural?
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 months ago
consumer care center
Hi Jen0204. Thank you for reaching out to L'Oreal. We are sorry to hear about the experience you had with the Filler Moisture Filler Day Night Cream. We would like to speak with you directly about it. Please give us a call at 888-448-9617, M - F, 9am - 5:30 pm, ET for assistance and provide the case #45379320. Please have the product with you when you call. Looking forward to hearing from you!
Central NY State
Review 1
Votes 4
Age:55 to 64
Gender:Female
My eye color:Green
My hair color:Mahogany
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
It's 100% odor-free, it tightens & is affordable!
5 months ago
I just turned 58 and have been using the fragrance-free version of Collagen Moisture Filler Daily Moisturizer for several years (I have sensitive skin and odors trigger my migraines). I just received the New Formula and used it after removing my makeup tonight. Unlike the previous formula, I instantly felt tightening on my face, neck and tops of hands! My sisters have asked what I use and I definitely told them! Thank you for making a 100% odor-free product that works at a price point I can afford! I appreciate you! ♡
Would you purchase this again:Yes
Helpful?
Las Vegas NV
Review 1
Vote 1
Age:55 to 64
Gender:Female
My eye color:Green
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Horrible "new formula" cheap smell and texture!
5 months ago
Smell is really unpleasant! Why? 😦 L'Oreal changed my collagen cream to something like this?! I loved the previous version of this moisturizer, it was great really! Now it is horrible, it is like a dollar store cream! It smells terrible, texture is also weird and it burns the skin. I am devastated because I am unable to purchase my favorite cream, that I have used for years and it was the best! It was truly the only cream that I loved so much, it was my sleeping cream, now I don't know how to find replacement, because there was nothing even close....
L'Oreal please consider changing back to what was working good for years, and smell amazing!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 months ago
LeCare
Hello! We're sorry to hear about your experience with our Filler Moisture Filler Day Night Cream. We'd like to speak with you directly. Please call us at 800-322-2036 and provide the case number 45179325. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
Review 1
Vote 1
Age:45 to 54
Gender:Female
My eye color:Light Brown
My hair color:Medium Blonde
My complexion:Light
My undertone:Warm Undertone
1 out of 5 stars.
New formula is awful
5 months ago
Why on earth would you change a good product? This smells bad and leaves a tacky residue. I’ll be returning this one and canceling my Amazon subscription which was having two jars delivered every other month. Please listen to your customers and let us know when you go back to the original formula.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 months ago
consumer care center
Hi Sfarias! Thanks for reaching out to us regarding Collagen Moisture Filler Day/Night Cream. We're sorry to hear you are not pleased with the formula of this product. Consumer feedback is very important to us and we will be sharing it with our teams.
Review 1
Vote 1
Age:55 to 64
Gender:Female
My eye color:Light Brown
My hair color:Medium Brown
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
Wonderful product
5 months ago
I just bought this face cream a few days ago and I can already see a difference . My face looks more plump especially under the eyes. I also like the smell it reminds me of being in a spa. . This is my first purchase from loreal I'm very impressed.
Would you purchase this again:Yes
Helpful?
Review 1
Vote 1
Gender:Female
My hair color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Irritating
7 months ago
This formula has irritated my skin. I was hoping for the same results as the old formula. The scent is heavy and my skin has a slight burning feeling.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
5 months ago
consumer care center
Hello! We are sorry to hear about the experience you had with Filler Moisture Filler Day Night Cream. We would like to speak with you directly about it. Please give us a call at 800-322-2036, 9:00 am - 5:30 pm ET for assistance and provide the case #44580643. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
Review 1
Votes 6
5 out of 5 stars.
Best collagen cream for price
7 months ago
It works in have used it for years. Before the rik tok hype
Helpful?
Hartsdale, NY
Review 1
Votes 10
Age:65 or over
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
Truly works!
7 months ago
this product truly works! i use it at night after my toner, vit c serum and i wake up to a glowing, smooth, soft, plump and younger looking skin. and of course, i go for Clear & Brilliant Laser Facial at Laser Away every month.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 6
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Darkest Brown
My complexion:Light
My undertone:Cool Undertone
3 out of 5 stars.
So sad
8 months ago
Bring back old formula! I have been a loyal user for over a decade. First it was the removal of fragrance which I could live with it thinking they’re trying to cut costs. But now a totally new formula no longer works. Doesn’t make my skin plump anymore. So sad. Why do you need to do this?
Would you purchase this again:No
Helpful?
Response from L'Oreal:
7 months ago
LeCare
Hi Aging without loreal, thanks for sharing your feedback on our Filler Moisture Filler Day Night Cream. We make every effort to provide the highest quality products that exceed the expectations of our consumers and want to know whenever a product is unsatisfactory. We will share your comments about it with our team !
Review 1
Votes 7
Age:18 to 24
Gender:Female
My eye color:Light Brown
My hair color:Black
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
New formula sucks
8 months ago
Just bought this product thinking it was going to be the same cream I have been using for multiple years now but noticed big differences. The strong smell I noticed when I opened it and realized that it is not the same. The feeling the cream gave my skin after using it felt different and did not leave my skin feeling clean or moisturized. The results of using this cream have been making my skin break out and dry, which the old formula never did. Loreal messed up with changing this product with the new formula and after reading multiple reviews, I am sure me and plenty of more people will not be buying this anymore. It sucks that I have to find a new product but its better than using this horrible cream.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
8 months ago
LeCare
Hi nat1. ! We are sorry to hear about the experience you had with Filler Moisture Filler Day Night Cream. We would like to speak with you directly about it. Please give us a call at 1-800-322-2036, M-F 9:00 am – 5:30 pm ET for assistance and provide the reference number43400114. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
Kentucky
Review 1
Votes 7
Age:45 to 54
Gender:Female
My eye color:Light Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Cool Undertone
1 out of 5 stars.
New formula is awful especially the new smell.
9 months ago
I used this product for 20 years and loved it until you changed the formula. The new formula is awful especially the smell. I totally agree with all of the recent reviews about the new formula. Why mess with a great product ? Not sure why corporations want to change something that is good. I hope someone in charge is reading all of these comments and listens to your loyal, long term customers. Bring back the old formula. Especially the smell. It is just awful now.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
9 months ago
LeCare
Hi there! Thank you for sharing your feedback about our Filler Moisture Filler Day Night Cream and we apologize that you were disappointed with the results and the new scent. The product now has continuous moisturizing benefits! We will be sure to pass along your feedback about your disappointment. We hope you give this product another chance !
Review 1
Votes 6
1 out of 5 stars.
Bring back old formula
9 months ago
This new formula is awful. It’s sticky, thick and the smell is horrible even in the unscented variety. I was a faithful user of the old cream and now have to go on a hunt for a new collagen cream.
Helpful?
Response from L'Oreal:
9 months ago
LeCare
Hi there! Thank you for sharing your feedback about our Filler Moisture Filler Day Night Cream and we apologize that you were disappointed with the results. The product now has a new technology. It is a cleaner version with continuous moisturizing benefits! We will be sure to pass along your feedback about your disappointment. We hope you give this product another chance !
Brooklyn, NY
Review 1
Votes 8
Age:55 to 64
Gender:Female
My eye color:Hazel
My hair color:Soft Black
My complexion:Fair
My undertone:Neutral Undertone
1 out of 5 stars.
Whomever reformulated this should be fired
10 months ago
I have been a loyal user of this product for 20 years! I've told everyone that I use it and recommended it to so many people. I've always said it's the reason that I still look like I'm in my 40s even though I'm almost 60. But whatever you've done to this new formula is terrible! All of the other reviews that say this are correct. The scent is disgusting — smells like watermelon candy. And the formulation is not nearly as creamy as it used to be as others have said it now causes skin irritation where previously it sooth. I can only think that some "genius "within the organization decided to use cheaper ingredients and think we all wouldn't notice. It's really too bad that you took a product that was so excellent And had so many benefits for my skin and clearly had a huge following and you ruined it.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
10 months ago
LeCare
Hi SpicyBKGirl! We appreciate you reaching out about our Filler Moisture Filler Day Night Cream. We are sorry to hear that this caused a reaction. We want to look into this issue further. Please contact us at 1-800-322-2036, M-F 9:00 am – 5:30 pm ET for assistance and provide reference case #42970312. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
St. Louis mo
Review 1
Votes 4
Age:65 or over
Gender:Female
My eye color:Blue
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Horrible decision L’Oréal
10 months ago
Bought the “new formula” it caused so much irritation ( red rash, welts and massive burning) after just one application. From reading other reviews it’s a pretty common complaint. The scent and texture is awful too. Why would they change a product that was perfect for so many loyal customers? If the change was to save money or should I say make more money why not just raise the price of the original? I’m sure your loyal customers would much rather spend a little more versus having to find a new product and losing a lot of business.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
10 months ago
LeCare
We appreciate you taking the time to share your feedback on the Filler Moisture Filler Day Night Cream. We're sorry to hear it didn't meet your expectations and will pass this information along to our product development team. We hope you'll give our other products a try and find something that works better for you.
Wisconsin
Review 1
Votes 5
Age:35 to 44
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Nothing like the old formula!
11 months ago
The new formula is horrible! Please go back to the previous formula!!!! I have used the previous formula for years... It was my favorite moisturizer. I'm so sad L'oreal changed the formula. Everything is off, the smell, the feel, the results... It looks like everyone else who was a loyal user also agrees!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
11 months ago
LeCare
Hi there! Thank you for sharing your feedback about our Filler Moisture Filler Day Night Cream and we apologize that you were disappointed with the results. The product now has a new technology. It is a cleaner version with continuous moisturizing benefits ! We will be sure to pass along your feedback about your disappointment. We hope that you will continue to try our products in the future with confidence!
Review 1
Votes 5
1 out of 5 stars.
The old formula was much better.
a year ago
I agree with many others here who have used this cream for many years. The previous cream was so cushiony on my skin and made it so soft. I used it about 5 minutes ago, and my face feels sticky. I don’t care for the new scent either.
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi there! Thank you for sharing your feedback about our Collagen Moisture Filler Day Night Cream and we apologize that you were disappointed with the results. The product now has a new technology. It is a cleaner version with continuous moisturizing benefits ! We will be sure to pass along your feedback about your disappointment. We hope you give this product another chance !
Review 1
Votes 8
Age:55 to 64
Gender:Male
My eye color:Blue
My hair color:Medium Brown
My complexion:Fair
My undertone:Neutral Undertone
1 out of 5 stars.
New formula eye and skin irritatant
a year ago
Used previous formula for years. It appeared to keep wrinkles away and skin clear. Unfortunately, the new formula contains something that irritates my skin an eyes. Why mess with a product that had such a huge following unless the new formula is less expensive to produce? It’s so very sad.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
LeCare
We are sorry to hear about the experience you had with Collagen Moisture Filler Day Night Cream. We want to speak with you directly about it. Please give us a call at 1-800-631-7358 M-F 9:00 am – 5:30 pm ET for assistance and provide reference 41843375.
Review 1
Votes 3
Age:55 to 64
Gender:Male
My eye color:Green
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
ASTONISHING results
a year ago
I'm a sixty three year old male. I look
pretty good for my age due to a nutrient dense
diet, prioritizing sleep and regular, light
exercise. I was EXTREMELY impressed
with the results the first time I used it.
My skin has an overall improved appearance.
It absolutely seems healthier, younger and
just fresher!!! Mature skin can really look
dreadful and old on overcast days. This
superb cream really is a "secret weapon" for
those conditions... I also shared this cream
with a male relative in his seventies who
is an executive and still working who was
thrilled with the results! This dense cream
fully absorbed quickly and does not produce
shininess.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 5
1 out of 5 stars.
New formula is terrible - used to be perfection
a year ago
I have been a loyal fan of this product for years, but yesterday I purchased a new jar and the smell is overwhelmingly awful and it feels different too. The previously formula was perfect - smelled divine, felt luxurious and worked beautifully….why did it change? I will be disposing of the full jar…so disappointed!
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi Sarah. Thank you for giving Collagen Moisture Filler Day Night Cream a try. We are sorry to hear that this last purcahse did not meet your expectations, and the scent was strong. We appreciate your feedback because the opinion of our consumers are important to us. We will share this information with the rest of our teams, if you need further assistance please callus directly at 800-322-2036 M-F 9:00 am – 5:30 pm ET
Portland, Maine
Review 1
Vote 1
Age:35 to 44
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Light
My undertone:Neutral Undertone
2 out of 5 stars.
Great first impression but then allergic?
a year ago
The first couple of times I used this I loved it...I used it only at night and my skin felt hydrated, smooth and bouncy the next day. But then I woke up with my eyelids so swollen they were almost shut, and the rest of my skin was red and blotchy. I'm not sure what happened but clearly my skin doesn't love it. Too bad because it seemed like a great product. I tried it again last night after waiting a week just to make sure it wasn't something I ate, or something else I used...same results.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi there Lauren. We are sorry to hear about the experience you had with the Collagen Moisture Filler Day Night Cream. We would like to speak with you directly about it. Please give us a call at 1-800-322-2036 M-F 9am-5:30pm ET and provide the reference #40274492. Looking forward to speaking with you.
Review 1
Vote 1
5 out of 5 stars.
Amazing product
a year ago
Best ever, enjoy it more than E.L.F.s
Helped with my acne as well
Helpful?
Review 1
Votes 7
5 out of 5 stars.
Results are very notable
a year ago
[Employee of loreal] I use this every night it’s not heavy weighing down my skin with oils and it doesn’t leave my pillows greasy my skin especially under my chin looks visibly tighter
Helpful?
Houston
Review 1
Votes 8
Age:25 to 34
Gender:Female
My eye color:Blue
My hair color:Dark Blonde
My complexion:Fair
My undertone:Cool Undertone
1 out of 5 stars.
Change back the formula!!!
a year ago
This used to be the best moisturizer I’ve ever had. Better than any high end stuff. But the new formula is horrible! The smell, the texture and it’s not even hydrating anymore! It is cheap feeling. I could go on.
L’Oréal please change the formula back to what it was!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi there! Thank you for sharing your feedback about our Collagen Filler Collagen Moisture Filler Day Night Cream and we apologize that you were disappointed with thescent and the overall results. We will be sure to pass along your feedback about your disappointment. We hope you give this product another chance !
Alaska
Review 1
Votes 11
Age:45 to 54
Gender:Female
My eye color:Light Brown
My hair color:Dark Blonde
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Used to be a good product but no longer
a year ago
This was a great product but the most recent jar purchased is different and not in a good way. First of all the scent is atrocious and overwhelming, it used to be pleasant and subtle. The consistency isn't as thick as before and is now more gel like. It is also slightly irritating and stings my face, it never used to do that.
Why change a stellar product and make it worse? Now I'm on the hunt for a new daily moisturizer for a cold,dry climate.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hi there Anne12. We are sorry to hear about the experience you had with the Collagen Filler Collagen Moistire Filler Day Night Cream. We would like to speak with you directly about it. Please give us a call at 1-800-322-2036 M-F 9am-5:30pm ET and provide the reference #39616782. Looking forward to speaking with you.
Aberdeen, SD
Review 1
Votes 10
Age:55 to 64
Gender:Female
My eye color:Hazel
My hair color:Medium Brown
My complexion:Light
My undertone:Warm Undertone
1 out of 5 stars.
Disappointed
a year ago
Have only used this product about 5 times. After the last 2 applications I noticed I was getting a rash from it. Guess it will go in my trash can. I am not typically sensitive to facial creams.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hello! We're sorry to hear about your experience with our Collagen Filler Collagen Moisture Filler Day/Night Cream. We'd like to speak to you directly, please call us at 800-322-2036 and provide the reference number 39541476. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
GA
Review 1
Votes 5
Age:35 to 44
Gender:Female
My eye color:Light Brown
My hair color:Soft Black
My complexion:Medium
4 out of 5 stars.
Creamy Collagen, YES!
a year ago
I have been using this product for a little over two years and I LOVE IT! It goes on smooth and has a nice fragrance to it, Mostly though it does what it says it does. It provides a ton of moisture that does not leave a greasy or flaky residue. It hydrates well and it helps fill in dry, dull looking areas on the face. It works great alone because I've noticed if applied with other products like SPF lotions or serums or a skin protectant, it tends to make cracks in the moisture barrier. However, applying makeup foundation over it seems to work pretty good. Overall, a really good product. The smell is really nice too. Very soft and subtle.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 3
5 out of 5 stars.
So far, I like it
a year ago
I've only used this product for a few days, and so far, I like this product. It wears well, and it does not feel greasy. My face feels replenished, soft, and vibrant as I monitor its ability to visibly smooth my fine wrinkles. I recommend this L'Oreal Collagen Moisture Filler daily moisturizer!
Helpful?
Review 1
Votes 12
Age:25 to 34
1 out of 5 stars.
Bring back the old formula!!
a year ago
This new formula to the L’Oréal Collagen Moisture Filler is trash! The scent is horrible and it simply does not feel the same.
If it’s not broken, why fix it?
Who ever agreed to this change, needs to reevaluate this terrible decision and eradicate this whole new formula for eternity!
Terrible!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
L'Oreal Paris
Hello there! We are so sorry to hear about your experience with our Moisture Filler Facial Anti-Aging Moisturizer. We aim to provide the highest quality products to our consumers. We will be sure to share your feedback with our team.
Anonymous
Syracuse, New York
Review 1
Votes 4
Age:35 to 44
Gender:Male
My eye color:Dark Brown
My hair color:Soft Black
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
Real skin fact!
a year ago
[Employee of loreal] Great experience, product is very accessible and the result is evident in 2 weeks for my case. I have been used many top brands from another suppliers with very high cost and this Collagen from Loreal was super effective considering the cost and availability!
Would you purchase this again:Yes
Helpful?
Eau Claire, WI
Review 1
Votes 7
Age:55 to 64
Gender:Female
My eye color:Blue
My hair color:Light Blonde
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
Miracle in a jar
a year ago
After using Oil of Olay for two years and still looking old and tired, I tried your Collagen cream and WOW what a difference! Coworkers can’t believe I am 61 - they say I look like I am in my 40”s. Thank you for this amazing product and you have a customer for life!!!
Would you purchase this again:Yes
Helpful?
9 – 38 of 365 Reviews
