Hello Susu. there! Thank you for reaching out about the ingredients found in the Telescopic Original Mascara. OOPS, it looks like there is an error on the webpage. We don't make this claim on the product packaging. We will let our interactive marketing team know! Be assured that the ingredients listed on the packaging are always correct for that specific product.
Fragrance Free
Paraben Free
Sustainable Packaging
No animal testing
PRODUCT DETAILS
Achieve up to 70% longer lashes with L'Oréal Telescopic Mascara, our ultimate lengthening mascara. This bold yet sophisticated formula works with our patented Precision Brush for gravity-defying length and meticulous lash-by-lash separation. No clumps, no smudging—just iconic length. Ophthalmologist-approved and allergy-tested, this washable formula is suitable for sensitive eyes and contact lens wearers.
Product Highlights:
- Patented Precision Brush: Designed with dual-sided functionality, our patented flexible Precision Brush lengthens lashes by up to 70%, while the comb side precisely separates lashes for clump-free results.
- Ophthalmologist-Approved Comfort: Our ophthalmologist-tested, allergy-tested, fragrance-free formula ensures both safety and comfort, making this mascara an ideal choice for sensitive eyes, contact lens wearers, and people with allergies.
- Easy to Remove: This washable formula stays in place throughout the day but comes off easily with soap and water or standard makeup removers. Also available in a waterproof version.
What It Helps With:
- Lash Lengthening: Adds up to 70% longer lashes for easy, everyday lash length.
- Precise Definition: Achieves stunning lash separation with a clump-free, smudge-resistant finish.
- Gentle Comfort: Ophthalmologist-tested, allergy-tested, fragrance-free, and ideal for sensitive eyes and all-day makeup.
- Precision Application: No lash left behind—perfectly coats and separates even the finest lashes.
WHO SHOULD USE IT
Telescopic Mascara is ideal for anyone seeking bold yet natural definition and lengthening of their lashes, without clumping or irritation. Because it’s ophthalmologist-tested, allergy-tested, fragrance-free, and washable, this lengthening mascara is suitable for sensitive eyes and contact lens wearers.
Also available in: Waterproof version
HOW TO USE (ROUTINE STEPS)
Step 1: Prepare Your Lashes.
Ensure that your lashes are clean and free of any residue for optimal application results.
Step 2: Apply with Precision.
Place the flexible Precision Brush at the base of your lashes, ensuring even coverage at the roots.
Step 3: Sweep Upward.
Gently glide the brush upward toward the tips of your lashes, using the flat side of the brush for intensive length and dramatic extension.
Step 4: Define Each Lash.
Flip to the comb side of the brush to separate lashes individually, achieving a clump-free look.
Step 5: Layer as Desired.
Repeat application as needed for additional definition and volume—perfect for creating a dramatic false lash look.
Step 6: Simple Removal.
Wash off easily with soap and water or use your favorite makeup remover for hassle-free cleansing.
INGREDIENTS
AQUA / WATER / EAU • PARAFFIN • CERA ALBA / BEESWAX / CIRE D'ABEILLE • STEARIC ACID • CERA CARNAUBA / CARNAUBA WAX / CIRE DE CARNAUBA • ACACIA SENEGAL / ACACIA SENEGAL GUM • PALMITIC ACID • TRIETHANOLAMINE • HYDROXYETHYLCELLULOSE • AMINOMETHYL • PROPANEDIOL • PEG-40 STEARATE • SODIUM POLYMETHACRYLATE • METHYLPARABEN • PROPYLPARABEN • HYDROGENATED JOJOBA OIL • HYDROGENATED PALM OIL • SIMETHICONE • BHT • POLYQUATERNIUM-10 • PANTHENOL [+/- MAY CONTAIN : CI 77492, CI 77499, CI 77491 / IRON OXIDES • CI 77266 / BLACK 2 • CI 77007 / ULTRAMARINES • CI 77288 / CHROMIUM OXIDE GREENS • CI 77289 / CHROMIUM HYDROXIDE GREEN • MICA • CI 77891 / TITANIUM DIOXIDE • CI 75470 / CARMINE • CI 77510 / FERRIC FERROCYANIDE ]
DERM VALIDATION
Ophthalmologist-tested for safety. This formula is fragrance-free and allergy-tested. Suitable for sensitive eyes and contact lens wearers.
FREQUENTLY ASKED QUESTIONS
What makes the Telescopic Mascara brush different?
Our L'Oréal Telescopic Mascara features a patented flexible Precision Brush. The flat side of the brush is engineered to stretch the formula to the very tip of your lashes, while the comb side precisely separates each individual lash for a clump-free, fanned-out result.
Is Telescopic Mascara suitable for sensitive eyes?
Yes. This lengthening mascara is ophthalmologist-tested, allergy-tested, and fragrance-free, making it safe for contact lens wearers and those with sensitive eyes.
How do I remove the washable version of Telescopic Mascara?
Our washable formula is designed for easy removal. Simply use soap and warm water or a gentle makeup remover like Micellar Water. No harsh rubbing is required, protecting the delicate skin around your eyes and your natural lashes.
Can Telescopic Mascara help achieve a natural look?
Absolutely! Telescopic Mascara is crafted for those seeking a bold yet natural finish. The unique Precision Brush separates lashes individually while adding length, allowing you to enhance your eyes without overwhelming your natural beauty. For a less dramatic look, use only one or two swipes.
Is Telescopic Mascara smudge-resistant?
Yes! Telescopic Mascara is designed with a formula that resists smudging and flaking. Whether you're working long hours or out for a special occasion, this mascara ensures your lashes stay defined and flawless throughout the day.
What’s the difference between the washable and waterproof versions?
The washable version of this lengthening mascara is best for sensitive eyes and contact lens wearers, as it’s easy to remove with soap and water or makeup remover. The waterproof version provides additional staying power for humid or wet conditions (read: it’s cry-proof!). Both formulas feature the same Precision Brush technology for effortless length and separation.
Want to learn more about this product? Ask me anything!
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BEFORE & AFTER
Before
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FEATURED PRODUCTS
Ratings and Reviews
Reviews
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
Best Mascara
8 years ago
I've been using this mascara for years, and it's the best. I've tried many of the more expensive name brand mascaras and they don't even compare to this one! It separates and lengthens without clumping. Makes my lashes look like falsies and I won't go out without my mascara on. Love Love Love this stuff!
33 people found this helpful
Show Reviews:
Most Helpful Critical Review
2 out of 5 stars.
Super love the blue Telescopic Waterproof
9 years ago
I'm so frustrated and disappointed that L'oreal discontinued the Telescopic Waterproof Mascara. It was my Holy Grail mascara for everyday wear. It was the most natural looking yet highly enhancing, no clumps, no smudges, and best of all the BRUSH. It's not like the new flexy ones on the telescopics right now. It was firm and was just the best shape and design. I can't find another mascara with the same brush. I'm so distressing over this.
33 people found this helpful
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- effect on lashes
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Non-Incentivised Reviews
1 to 8 of 1546 Reviews.
1 – 8 of 1546 Reviews
Most Recent
Review 1
Votes 0
Age:18 to 24
Gender:Female
My eye color:Light Brown
My hair color:Light Brown
My complexion:Fair
My undertone:Warm Undertone
5 out of 5 stars.
BEST MASCARA EVER
a day ago
I have literally used this for 10 years now. It simply cannot be topped.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 0
Age:18 to 24
Gender:Female
My eye color:Dark Brown
My complexion:Light
2 out of 5 stars.
Not as effective
9 days ago
Used to be my holy grail mascara, people would always compliment my lashes and i’d recommend this mascara but for a while it hasn’t been working well then I heard it’s been reformulated please change it back
Helpful?
US
Review 1
Votes 0
Age:65 or over
Gender:Female
My eye color:Dark Brown
1 out of 5 stars.
Applicator wand breaks easily
22 days ago
I have used this product for years and liked it. However, recently I bought it and as soon as I opened it, the wand bent so I had to hold it on the thin shaft to apply it. Very awkward and messy. I bought another tube thinking that was a fluke and I would use the new wand once I finished the other tube. It has also broken after only a shot time. Two tubes of mascara wasted. I wanted to give you a zero rating. Very disappointing. Fix your product!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
17 days ago
consumer care center
Hi there AuntCat, we are truly sorry to hear about this and can certainly understand your frustration. To have two wands break in a row after years of being a loyal user is not the experience we want for you, and it certainly doesn't meet the quality standards we set for our mascaras. The Telescopic wands should be flexible and able to bend, however, the wands in your last 2 tubes certainly don’t measure up. We take reports of mechanical issues like this very seriously, as it helps us identify if there is a specific issue with a manufacturing batch. Thank you for your patience and for bringing this to our attention. If you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 9 AM to 5:30 PM ET M – F
Tennessee
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Dark Blonde
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
Impressive and the one for me
26 days ago
Wow, I have found (the) mascara. I have tried so may mascara brands in the past, but none have seemed to do what they say. I found an ad on FB and thought I would give it try. I usually font leave many reviews, but I wanted to thank you for making such a great product. I have found the #1 for me.
Would you purchase this again:Yes
Helpful?
Palm Bay, Florida
Review 1
Vote 1
Age:25 to 34
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Disappointed after years of loving this product
a month ago
I’m so upset. I have used this product for about 12 years. I’ve recommended this product to so many people after getting compliments on how beautiful my eyelashes looked. About three weeks ago, I began noticing severe itching and eyes were always looking bloodshot. I took a few days off from my eyeliner and only wearing mascara, and the problem didn’t resolve. I then took a few days off from this mascara and my eyes felt completely better. Tried using the mascara again once my eyes felt better, and again, bloodshot itchy, flaky eyes. They must have changed the formula and I’m so disappointed, because I went through so many different mascaras, until I stumbled across this one and fell in love. Now I have to start experimenting with new mascaras again. Very upset about it.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a month ago
LeCare
Hello! We're sorry to hear about your experience with our Telescopic Original Mascara. We'd like to speak with you directly. Please call us at 800-322-2036 and provide the case number 45756896. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
Review 1
Vote 1
Age:25 to 34
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Formula Changed
a month ago
I have been using this mascara for years and they 1000% changed the formula recently. It falls off my lashes irritating my eyes and giving me raccoon eyes smudging underneath. I have bought 4 different ones and dont know why its doing this. Im sad can you change the formula back?! Love you still loreal but I cant buy it anymore.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a month ago
LeCare
Hello! We're sorry to hear about your experience with our Telescopic Original Mascara. We'd like to speak with you directly. Please call us at 800-322-2036 and provide the case number 45688601. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
Minnesota
Review 1
Vote 1
Age:35 to 44
Gender:Female
My eye color:Blue
My hair color:Light Blonde
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
The new formula SUCKS
a month ago
I’ve purchased a countless amount of this mascara over the years as well as others and always go back to this one. Now within the last year they must’ve changed the formula and I hate it. I’d rather pay extra to have the old formula back than to use this clumpy trash they changed it to.
Would you purchase this again:No
Originally posted on Carbon Black Mascara Carbon Black
Helpful?
Response from L'Oreal:
a month ago
consumer care center
Hi Krae24. Thank you for reaching out to L'Oreal regarding theTelescopic Carbon Black Mascara. We are sorry your results were not what you were expecting. We’d like to help! Please call us at 800-322-2036, M-F, 9am-5:30pm, ET and provide us with your case #45676613. Please have the product with you when you call. Looking forward to hearing from you!
NY
Review 1
Vote 2
Age:65 or over
Gender:Female
My eye color:Green
My complexion:Fair
My undertone:Cool Undertone
1 out of 5 stars.
Don't like the brush
2 months ago
I bought this for the first time because it's a safe, non toxic product, but, do not care for the applicator brush. Use the flat side to apply and the brush to separate... It goes on clumpy and the brush just adds to the mess. I tried wiping some product off the brush but still and up with clumpy eyelashes.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a month ago
consumer care center
Hello! Thank you for sharing your feedback on our Telescopic Original Mascara. We are sorry to hear that the patented flexible Precision Brush did not provide the seamless separation you were looking for and that the application felt clumpy for your preference. While we are glad to hear you appreciate our commitment to high-quality, safe formulas, we have shared your specific comments regarding the wand and texture with our product development team as we strive to enhance our collections. To help you discover a mascara that delivers the stunning, clump-free results you deserve, we invite you to take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k. We hope you find your new favorite lash match with L'Oréal Paris!
1 – 8 of 1546 Reviews
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
Best Mascara
8 years ago
I've been using this mascara for years, and it's the best. I've tried many of the more expensive name brand mascaras and they don't even compare to this one! It separates and lengthens without clumping. Makes my lashes look like falsies and I won't go out without my mascara on. Love Love Love this stuff!
33 people found this helpful
Show Reviews:
Most Helpful Critical Review
2 out of 5 stars.
Super love the blue Telescopic Waterproof
9 years ago
I'm so frustrated and disappointed that L'oreal discontinued the Telescopic Waterproof Mascara. It was my Holy Grail mascara for everyday wear. It was the most natural looking yet highly enhancing, no clumps, no smudges, and best of all the BRUSH. It's not like the new flexy ones on the telescopics right now. It was firm and was just the best shape and design. I can't find another mascara with the same brush. I'm so distressing over this.
33 people found this helpful
Show Reviews:
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Filter Reviews
- wand
- tube
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- satisfaction
- effect on lashes
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Non-Incentivised Reviews
9 to 38 of 1546 Reviews.
9 – 38 of 1546 Reviews
Most Recent
Kentucky
Review 1
Votes 2
Age:45 to 54
Gender:Female
My eye color:Light Brown
My hair color:Light Brown
My complexion:Light
My undertone:Cool Undertone
4 out of 5 stars.
Bring Back the Original
2 months ago
I’ve been using L'Oréal mascara for over 30 years. My mom started me on the Voluminous line when I was 16. I’ve been loyal ever since. When L'Oréal Telescopic Mascara launched, it became my absolute favorite. It lengthened, lifted, and separated my lashes better than anything else. I no longer found myself reaching for a safety pin to separate my lashes. I recommended it to everyone.
Unfortunately, something has changed. The wand now feels flimsy and doesn’t insert smoothly into the tube. In addition the formula is not the same. It clumps and flakes throughout the day, which never used to happen.
I’ve tried many other mascaras over the years, but I always came back to this one. My tried and true favorite. Well until now. Please consider bringing back the original wand and formula. It was perfect, and those of us who have loved it for decades can absolutely tell the difference.
Would you purchase this again:Yes
Originally posted on Original Mascara Black Brown
Helpful?
Review 1
Votes 2
5 out of 5 stars.
Great mascara!
2 months ago
I saw someone with telescope mascara on and I liked the way it looked. I went and purchased my own and I will never use another brand of mascara in my life.
Helpful?
Review 1
Votes 2
Age:25 to 34
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
2 out of 5 stars.
To thick
3 months ago
I loved my first tube! Was so excited to get another. I don’t know if something changed or what but I hate it now. It goes on so thick and clumps my lashes so bad. It’s such a fight and I kept my old wand to my other tube just incase it was the wand but no. I’m very disappointed
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 months ago
LeCare
Hello! We truly value your support and are so sorry to hear that your experience with your second tube of Telescopic Original Mascara has been so disappointing. It is never our intention for a favorite product to feel like a fight to apply, and we have shared your specific feedback regarding the thick and clumpy application directly with our product development team. While we always strive to maintain the high-quality integrity of our original formulas, we understand how frustrating it is when the results aren't what you expect! To help achieve that signature lash-by-lash separation, we suggest ensuring the brush is wiped of any excess product before application. We hope you find your next favorite lash look with L'Oréal Paris!
Review 1
Vote 2
1 out of 5 stars.
Minus O stars
3 months ago
Worst L’Oréal product I have ever used. Don’t buy unless you want spider leg looking lashes. too much Product comes out on the applicator making it extremely wet upon application. The applicator is extremely flimsy and does nothing to separate lashes. I wish I had saved the packaging do I could take it back!
Helpful?
Response from L'Oreal:
2 months ago
LeCare
Hello! We are so sorry to hear that your experience with our Telescopic Original Mascara was disappointing. We truly value your feedback regarding the amount of product on the wand and the lash separation, and we have shared your comments directly with our development team for future consideration. To help achieve that signature lash-by-lash separation, we suggest ensuring any excess formula is wiped from the brush before application to prevent a heavy or spidery finish. We hope you find your next favorite lash look by taking our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k
Tulsa, Ok
Review 1
Votes 3
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
Love it!
6 months ago
I’ve searched for a mascara that isn’t clumpy and actually lengthens and separates my lashes for years. I love this mascara and will no longer be scouring the make up aisles trying to figure out which mascara will be the best - here it is!
Would you purchase this again:Yes
Helpful?
Little Rock
Review 1
Votes 3
Age:45 to 54
Gender:Female
My eye color:Hazel
My hair color:Soft Black
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
I will give a note from 0 to 10 I give a 100.
6 months ago
I have a 13 years old daughter and she got this telescopic and it's really great product. You jyst apply once and it seems like fake eyelashes. We just loved it.
Would you purchase this again:Yes
Helpful?
Florida
Review 1
Votes 6
Age:35 to 44
Gender:Female
My eye color:Hazel
My hair color:Medium Blonde
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Clumpy
8 months ago
I purchased this product after seeing the advertisement saying no clumps, can layer and can wash of with easily with soap and water. After spending over $10, I have found that all are untrue. This mascara can not be layered as the first layer already clumps your lashes. Once it dries, which takes forever, it takes days to come off! Even my makeup remover cloth doesn't remove!
Definitely won't buy this again!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
8 months ago
LeCare
Hi there! Thank you for sharing your feedback on our Original Mascara. We're sorry to hear it didn't deliver the results you expected, and we've forwarded your comments to the team. For further assistance, please call us at 800-322-2036 and provide case number 42676668. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We invite you to explore our other mascara options – we're confident you'll discover your perfect match!
Review 1
Vote 3
1 out of 5 stars.
Waterproof mascara is not waterproof
8 months ago
I bought my favorite waterproof mascara. Was in the pool, never put my head under water, however was splash a couple times. Mascara is NOT waterproof. I looked like I had a couple black eyes.
Helpful?
Response from L'Oreal:
8 months ago
LeCare
Hi Kel25. We apologize for your experience with our Original Mascara. We make every effort to provide the highest quality products for our consumers and want to know whenever something is not satisfactory. Feedback from our loyal customers, like you, help us to improve.
Ga
Review 1
Vote 2
Age:18 to 24
Gender:Female
My eye color:Dark Brown
My hair color:Darkest Brown
My complexion:Deep
My undertone:Warm Undertone
5 out of 5 stars.
Best mascara
9 months ago
Best lengthening mascara hands down. Will always be my fav!!
Would you purchase this again:Yes
Helpful?
Review 1
Vote 1
Age:45 to 54
Gender:Female
My eye color:Green
My hair color:Dark Brown
My complexion:Fair
My undertone:Cool Undertone
2 out of 5 stars.
Containers faulty, wasted product.
9 months ago
I really like the actual mascara but after a while the rim which reduces the amount of product on the wand either disappears into the lid or perhaps into the container??? So now it’s thick and gloopy all over the wand. Really frustrating. I’ve tried cleaning the screw threads and looking for the missing piece but can’t find it. Such a waste as there’s plenty of mascara left. This has happened twice so now I have two half full mascaras that I can’t use.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
9 months ago
LeCare
Hi FeeR. Thanks for taking the time to share your comments with us about our Original Mascara. Consumer feedback is very important to us. It helps us improve our products. We make every effort to provide the highest quality products for our consumers. We hope you continue to try our products ! Thank you again for sharing.
Reno, NV
Review 1
Votes 6
Age:55 to 64
Gender:Female
My eye color:Light Brown
My hair color:Soft Black
My complexion:Fair
My undertone:Cool Undertone
1 out of 5 stars.
What a mess.
9 months ago
Clumpy, goes everywhere (except where it’s supposed to), and takes forever to dry!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
9 months ago
LeCare
Hello Fmmr! Thank you for reaching out about Telescopic Original Mascara. We are sorry to hear you did not get the results you had expected. We recommend trying Voluminous Panorama Washable Mascara. The formula is clump resistant, flake resistant, smudge resistant and wears beautifully for up to 24 hours. We hope you give it a try and we will be sure to share your feedback with our team.
Review 1
Vote 1
Age:65 or over
Gender:Female
My eye color:Blue
My hair color:Bleach Blonde
My complexion:Light
My undertone:Warm Undertone
4 out of 5 stars.
Love the product been But the gold Lake stuff on
9 months ago
I’ve been using this product for over 15 years. I really like it, but I do not like the gold on the outside it flakes off of the container. It’s all over my makeup bag and on my hands and face all the time it never used to be that way, but ever you’re using It’s awful please change it back or I’m going to change make up please look into it!!!!!
Helpful?
Review 1
Vote 1
Age:18 to 24
Gender:Female
My eye color:Hazel
My hair color:Dark Blonde
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
MUST HAVE
9 months ago
I love this mascara if I didn’t have it I would not be living it’s a must have and you need it trust me
Would you purchase this again:Yes
Helpful?
Anonymous
harrison ohio
Review 1
Vote 1
Age:18 to 24
Gender:Female
My eye color:Green
My hair color:Bleach Blonde
My complexion:Medium
My undertone:Warm Undertone
2 out of 5 stars.
new formula is not good
9 months ago
i used to love this mascara and it used to make my lashes look outstanding. however, now i've noticed the formula has changed. it weighs my lashes down, flakes, and is super dry - alike to an old mascara, however, i will buy it brand new and it is like this. i miss the old formula!!! please bring it back. i had to switch to a different brand. this used to be my favorite. i'm heartbroken.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
9 months ago
LeCare
Hi bella thacker. Thank you for reaching out to L'Oreal regarding the Telescopic Mascara. We are sorry your results were not what you were expecting. We’d like to help! Please call us at 800-322-2036, M-F, 9am-5:30pm, ET and provide us with your case #42168332. Please have the product with you when you call. Looking forward to hearing from you!
New Jersey
Review 1
Votes 3
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Light Blonde
My complexion:Fair
My undertone:Cool Undertone
1 out of 5 stars.
Not the same
9 months ago
I’ve used telescopic mascara for a really long time but this year, I noticed a difference in the formula. The new formula clumps and does not build to lengthen the lash as the old formula did. It also smears under the eye and is practically impossible to take off. Very disappointed the formula has changed. Will need to buy a different brand.
Would you purchase this again:No
Originally posted on Original Mascara Black Brown
Helpful?
Response from L'Oreal:
9 months ago
LeCare
Hi Darlene. Thank you for reaching out to L'Oreal regarding the Telescopic Original Mascara. We are sorry your results were not what you were expecting. We’d like to help! Please call us at 800-322-2036, M-F, 9am-5:30pm, ET and provide us with your case #42151371. Please have the product with you when you call. Looking forward to hearing from you!
Review 1
Votes 5
4 out of 5 stars.
Love the mascara/ hate the container
a year ago
I've been using this mascara for years and love it.
But over the past year I've noticed that the container that the mascara comes in is different.
The gold paint starts flaking off within a couple of days. It gets all over your fingers. I've even gotten the gold paint flakes in my eyes. I can't be the only one having theses issues.
Helpful?
Review 1
Votes 3
1 out of 5 stars.
Not good anymore
a year ago
I am saying the same. This was my favorite but bow my eyes itch all day. I am going to switch to another kind.
Helpful?
Champaign, Illinois
Review 1
Vote 1
Age:65 or over
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Light
My undertone:Cool Undertone
4 out of 5 stars.
Great product, but packaging has deteriorated
a year ago
I have used original Loreal Telescopic mascara in the "gold" tube for more years than I can count, probably since it was introduced. There is nothing like it for lengthening my short, sparse lashes and the narrow wand makes it easy to get into the corners without making a mess around the eye. However, in the last 6-9 months (as a contact lens wearer, I change my mascara every 3 months faithfully, marked on my calendar) the mascara tubes themselves have been flaking their coating and making "gold" dirt specks on my face. When I speculated what the flakes might be, it then was readily evident after taking a closer look at the tube. I thought that the first tube with this issue might have been an anomaly, but sadly it was not. I also see where a non-Telescopic Loreal mascara generated a review with the same flaking tube problem. Please review your changed tube manufacturing processes and fix this issue. In researching this issue I was pleasantly surprised to see that this mascara is now a hit on TikTok (I am not on that platform). A great product in a (probably cheaper to manufacture) tube package that flakes will eventually hamper sales of this product. I really don't want to look for a different mascara, but may have to if the packaging issue continues. Thank you.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 0
Age:65 or over
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
NO CLUMPING!!
a year ago
By far, this is the BEST mascara I have ever used. My eyelashes are now "73 years old" and are shorter and thinner but this Telescopic mascara separates each of my lashes and adds instant length. LOVE THESE!
Would you purchase this again:Yes
Originally posted on Original Mascara Blackest Black
Helpful?
Review 1
Votes 13
1 out of 5 stars.
Used to be the best mascara ever…
a year ago
I’m so sad to give this one star - I’ve used this mascara for over 20 years, but recently the formula was changed and it’s 100% different - clumpy, too thick, and difficult to remove. Please bring back the old formula! Thank you.
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hi Darla.. Thank you for reaching out about Telescopic Original Mascara. We are sorry to hear this mascara fell short of your expectations. We aim to provide the highest quality products to our consumers, and we will gladly pass your comments along to our team. It is our hope you can explore our current selection of mascara and find one you fully enjoy !
California
Review 1
Votes 9
Age:45 to 54
Gender:Female
1 out of 5 stars.
Changed formula not for the good.
a year ago
This has been my mascara for about a decade and I can tell they changed the formula because now it makes my lashes itch and my eyes burn. Doesn't last as long and clumps more.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
L'Oreal Paris
Hello! We are sorry to hear about the experience you had with Telescopic Original Mascara. We would like to speak with you directly about it. Please give us a call at 800-322-2036, 9:00 am - 5:30 pm ET for assistance and provide the reference #39819607. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
Sacramento Ca
Review 1
Votes 10
Age:55 to 64
Gender:Female
My eye color:Blue
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Formula changed
a year ago
This should no longer be called the “original” telescopic mascara. The formula has changed. It now flakes and is not removable with soap based products. I have worn this for 10 years. Very disappointed because there is nothing else that compares to your original product.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hello! Thanks for your feedback on Telescopic Original Mascara. We're sorry to hear about your experience and have shared it with the appropriate team. We hope you'll keep exploring L'Oréal Paris.
Review 1
Vote 2
5 out of 5 stars.
Best drugstore mascara EVER
a year ago
I have literally used hundreds of drugstore mascaras over the years. Out of the handful I have liked, they all were discontinued not long after launching which gets very frustrating. Except this one. It has been around for decades and that says that sales are through the roof and it is no wonder why! This mascara rivals many mascaras I have used that cost five times as much. It applies easily, and quickly gives a beautiful clump free lengthening effect. It has a very little volume, but for me I only really need length. And it does not look spidery or fake, the look it gives is flawless but natural. I absolutely love it and have been wearing it for years. I wish the waterproof version was as good - but as many waterproof versions do, it lacked the length and/or volume of the original. Love, love, love this and the price!
Helpful?
Review 1
Votes 11
1 out of 5 stars.
Formula change was a bad move.
a year ago
This has been my go to mascara for years, but no longer since the formula change! The new formula makes my eyes very irritated and watery all day. Also, like others have said it’s very difficult to wash off, even with makeup remover.
Originally posted on Carbon Black Mascara Carbon Black
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hi Heather. ! We are sorry to hear about the experience you had with Telescopic Carbon Black Mascara Carbon Black. We would like to speak with you directly about it. Please give us a call at 1-800--631-7358, M-F 9:00 am – 5:30 pm ET for assistance and provide the reference number 39422823. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
Columbus, OH
Review 1
Votes 5
Age:25 to 34
Gender:Female
My eye color:Light Brown
My hair color:Medium Brown
My complexion:Light
My undertone:Cool Undertone
1 out of 5 stars.
NOT WHAT IT USED TO BE 😭
a year ago
The Telescopic formula has recently changed making it incredibly clumpy and dry. It does not build well AT ALL like it used to. It’s not even a similar formula. I really thought I got a bad batch. This was my holy grail mascara for the past 15 or so years and now I can’t even use the mascara. I have recommended this mascara to friends and family over the years and they have said the exact same and have all discontinued using. Not to mention, this formula has made my eyelashes fall out and has irritated my skin. PLEASE BRING BACK THE OLD FORMULA!!!!!!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hi Lexi. there ! Thank you so much for sharing your experience with our Telescopic Original Mascara.. We would like to speak with you directly about it. Please give us a call at 1-800-322-2036 M-F 9am-5:30pm ET and provide the reference #39421517. Looking forward to speaking with you.
Review 1
Vote 1
5 out of 5 stars.
L’Oreal Original Telescopic Mascara
a year ago
I have been using L’Oreal telescopic mascara for over 40 years. I love the skinny brush as I have curled long lashes to begin with and the brush gives me the best coverage. I have tried the L’Oreal with thicker brushes but it just doesn’t work for me. I will only use the Original Telescopic mascara and only the washable one. All my life I have gotten compliments of my pretty eyes.
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Review 1
Votes 2
4 out of 5 stars.
Favorite mascara
a year ago
I ONLY use this mascara, however my one complaint is that it dries out so quickly. Like, within a week if not less. I always close the mascara TIGHTLY yet it still dries out.
Helpful?
Review 1
Votes 11
Age:18 to 24
Gender:Female
My eye color:Green
My hair color:Bleach Blonde
2 out of 5 stars.
Formula changed
a year ago
I have used the telescopic mascara for about 3 years now and absolutely swear by it. However, in the past couple months it seems like they have changed the formula and now the mascara leaves residue on my eyebrow bone (it never used to) and now seems like it comes off in little tubes which are much harder to remove that the previous formula. It comes off when I dont want to (throughout the day on my upper eyelid) and doesnt come off easily at night when I try to take it off even with micellar water like I normally use. I have bought 3 different tubes of this mascara hoping that it was some weird mistake but all of the new tubes now seem to have the same bad formula. I would love to see the old formula come back that smears off easily at night instead of tubing off and that doesn't leave residue on my face throughout the day.
Helpful?
Fairfield ohio
Review 1
Votes 2
Age:45 to 54
Gender:Female
My eye color:Green
My hair color:Medium Blonde
My complexion:Medium
My undertone:Neutral Undertone
2 out of 5 stars.
Very disappointed
a year ago
I have been using for a while with no issues now the last two times I have not been able to get the wand back in the tube this is way to expensive to keep throwing it away very disappointed
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hello Lisa! We are so sorry to hear about your recent experience with the Telescopic Original Mascara and we would like to speak to you directly. The flexible wand should not be difficult to slide back into the tube. Please call us at 800 322 2036 MF9:00 am – 5:30 pm ET and provide the reference number 37553128. We look forward to speaking with you!
Boston
Review 1
Votes 3
Age:65 or over
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
3 out of 5 stars.
Didn’t work properly
a year ago
Was so excited to get this mascara but after the 1st I used I couldn’t get the wand back in the tube. I tried everything but it wouldn’t slide back in for me to finish my eyes. And it was the only mascara I had with at the hotel for a wedding I was attending. So very disappointed in this product!!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hi there! Thank you for reaching out about our Telescopic Original Mascara. We are sorry to hear that you had this experience and we would like to speak to you about your experience. Please give us a call @ 800-322-2036, from M-F 9:00 am – 5:30 pm ET. When calling please give us the reference number of 37496928. We look forward to speaking with you!
9 – 38 of 1546 Reviews
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Original Mascara
Why is the telescopic mascara promoted above as paraben free but in the ingredient list parabens are listed? I had to stop using because of parabens.
1 answer-
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Original Mascara
Why did Loreal change the brush and formula of this once perfect mascara? I’ve used it for years and it never clumped. Recently, I bought 3 tubes thinking I had gotten a bad tube. This mascara is now horrible. It not only clumps but leaves specks on face
1 answer-
Hi Donna! Thanks for reaching out to us regarding Telescopic Mascara. We're sorry to hear you had this experience with our mascara and want to help. Please call us at: 1.800.322.2036, M-F,9A-5:30PM, ET. Give Ref# 30677545 when calling. We look forward to hearing from you.
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Original Mascara
I love the telescopic black mascara, but after 1 try the stem could not be reinserted into tube. It appears to be very bent. I want to order new one, but not sure if this problem will reoccur
1 answer-
Hi There. Please accept our sincerest apologies for your experience with our Telescopic Original Mascara. In order for us to best assist you, we ask that you please give our Consumer Care Center a call at : 1-800-322-2036 Monday through Friday, 9AM to 5:30PM EST, and provide the reference number: 30343586. It would be helpful if you had the product with you when you call. We look forward to hearing from you!
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Original Mascara
I recently bought L'Oréal Paris Telescopic Mascara Kit - 1 eyeliner & 2 mascaras at Costco. Is it waterproof? Thank you.
1 answer-
Hi there! Thank you for reaching out about our Telescopic Original Mascara. This not not a waterproof formula, but we recommend trying out our Telescopic Original Waterproof Mascara. We hope this helps!
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Original Mascara
Is it waterproof
1 answer-
Hi there! Thank you for reaching out about our Telescopic Original Mascara. We recommend trying our Telescopic Original Waterproof Mascara. XOXO
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Original Mascara
does telescopic mascara have lash serum in it?
1 answer-
Hi there! Thank you for your feedback on the Telescopic® Original Mascara. This mascara is not a serum, but it will enhance your lashes with intense length and unique lash by lash separation. The flat side of the patented flexible Precision Brush lengthens lashes up to 60%, while the comb side of the brush precisely separates lashes for a clump-free result. We hope you give it a try!
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Carbon Black Mascara Carbon Black
Hello Is this mascara water proof ? I hope it isn’t
1 answer-
Hi Lala! Thanks for reaching out to us regarding Voluminous Carbon Black Mascara. Unless the product is marked "Waterproof" it is a washable mascara.
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Original Mascara
I have used this mascara forever and I love it! I was just curious if the ingredients have changed on the mascara in the past 6 months or so or does it remain the same from the original ingredients?
1 answer-
Hi there! Thank you for your interest in our Telescopic Mascara. The formula has not changed. We hope you found this information helpful!
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Original Mascara
Second one I purchased And the wand is so weak it won’t go back in the tube. Very disappointing!
1 answer-
Hi Maggs781! Thanks for reaching out and sharing your experience with our Telescopic Mascara. Feedback from our consumers is very important to us and helps us improve all of our products. We are sorry to hear that this product is not your new favorite. We thank you for giving this product a try and hope you continue to explore our other products with confidence!
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Original Mascara
I love the Telescopic mascara. But the last 4 out of 5 tubes that I have bought, the wand will not go back into the tube. What is the deal with it? I believe it is the tube and not the wand as even my old wand will not go into tube.
1 answer-
Hi there! We apologize for your experience with our Telescopic mascara. We make every effort to provide the highest quality products for our consumers and want to know whenever something is not satisfactory. Feedback from our loyal customers, like you, help us to improve.
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