Hello enp. Thank you for sharing your comments on the Double Extend Beauty Tubes. We are sad to hear that you are having difficlty with the applicator. Feedback from our consumers is very important to us and helps us improve all of our products! We apologize that you did not end up liking this product and appreciate you sharing your experience! We hope you will continue to use our products with complete confidence and satisfaction!
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1 to 8 of 264 Reviews.
1 – 8 of 264 Reviews
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Review 1
Votes 0
Age:18 to 24
Gender:Female
5 out of 5 stars.
Best mascara
8 days ago
This is the best mascara I have ever used. Lashes appear longer, and thicker without clumping. There is no flaking off during wear. At the end of the day, removal with warm water is remarkably easy. L’Oréal, please never stop making this mascara!
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
OP, kansas
Review 1
Votes 0
Age:55 to 64
Gender:Female
My eye color:Green
My hair color:Dark Brown
My complexion:Light
3 out of 5 stars.
Change in performance
a month ago
This has been my go-to mascara for years. Recently, it has not performed the same. I thought maybe I just got a bad tube but I see others have had the same issues. It does not remove near as easily with plain water as it used to, which causes trauma to my lashes, it seems to smear/flake more easily than before, and I feel like my lashes are drying out using this product. They did not used to feel like that upon removal of the mascara. I’ll be hunting for a new product.
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
Response from L'Oreal:
a month ago
consumer care center
Hi there AMB1! Thank you for sharing your experience. We’re sorry your recent Double Extend Beauty Tubes Mascara hasn’t performed as expected, especially since it’s been your go-to for years. We understand how disappointing that must feel. We’d appreciate the chance to learn more and assist you. Please contact our Consumer Care team at 800-631-7358 anytime Monday-Friday 9AM - 5:30PM EST. You may provide the agent with the following case number for reference 48430874. Please have the product with you when you call. We are looking forward to speaking with you and we appreciate the opportunity to address your concerns further!
Utah
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Light Blonde
My complexion:Medium
My undertone:Neutral Undertone
3 out of 5 stars.
Stains my pillowcase
2 months ago
I love the product but it gets on my pillowcase even though I think it’s been fully removed. And it will not come out of the fabric. Suggestions?
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
Response from L'Oreal:
2 months ago
LeCare
Hi there Jana L, We are so glad you love the Double Extend Beauty Tubes Tubing Mascara, but we completely understand how frustrating stubborn laundry stains can be! It sounds like some stray bits of tubing did not come off completely during makeup removal. For a pillowcase, you might try pre-treating the area with a little bit of liquid dish soap or a dedicated laundry pre-treater, letting it sit for 10–15 minutes before running under some warm water. The bits of tubing should slide off the fabric.
Santa Rosa, California
Review 1
Votes 5
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Dark Blonde
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
Doesn’t sweat or flake off during 10 hr shift
3 months ago
This is the only mascara that I know will last my long shift work hours. The duo of primer and mascara makes the stay or adhesion strong. There is no flaking and my lashes look nourished and lengthened. Separation is even and natural looking. @reginaandrescueruby
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
Review 1
Votes 4
4 out of 5 stars.
Works beautifully but need options.
3 months ago
I have been a fan of this mascara for years. I could give it five stars if there were the option to purchase it in brown. Having pale skin and fair hair, I feel the brown would better suit my complexion.
Originally posted on Beauty Tubes
Helpful?
Brown
Review 1
Votes 3
Age:25 to 34
Gender:Female
My eye color:Light Brown
My hair color:Medium Blonde
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
Begging for brown!
3 months ago
PLEASE MAKE THIS IN BROWN!!!! Been using every day for probably 15 years now. It is simply the best. PLEASE MAKE IN BROWN
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
Review 1
Votes 23
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Black
My complexion:Medium
1 out of 5 stars.
It doesn’t seem the same…
5 months ago
For years this was literally the only mascara that would not smudge upon application or eventually leave me with dark circles. It also made my lashes look great! The last two tubes have not been up to the quality of the past. At first, I thought it was a fluke, but my most recent purchase has had the same poor performance. The smudges are particularly stubborn and hard to get off. My lashes also seem to stay a bit sticky or wet. I am bummed.
I guess it’s back to the tubing mascara I used before this one. It is much more expensive and it doesn’t make my lashes look as nice, but I really cannot abide the smudges and the eventual dark circles.
Let me know when the original is back.
Would you purchase this again:No
Originally posted on Beauty Tubes
Helpful?
Response from L'Oreal:
5 months ago
LeCare
Hello! Thank you for sharing your feedback on our Double Extend Beauty Tubes Tubing Mascara. We are so sorry to hear that your recent purchases have not performed the way you remember, especially after this product had been such a longtime favorite for you. We understand how disappointing and frustrating that must be. While we always strive to maintain the quality and performance you know and love, minor formula changes can occur over time. We have shared your comments regarding the smudging, texture, and wear with our team. In the meantime, you may wish to explore our washable mascara options here: https://tinyurl.com/26mdxzl3. We hope this helps you find a new favorite with L'Oréal Paris!
MA
Review 1
Votes 6
Age:55 to 64
Gender:Female
My eye color:Blue
My complexion:Light
My undertone:Neutral Undertone
3 out of 5 stars.
Did the formula change? (sigh)
7 months ago
It seems that Loreal may have changed the formula for this product. It has been my tried and true, go-to mascara for years! It lengthened and defined my lashes, it didn't smudge or flake off - but it did wash off easily with soap and water. Perfection!! The last 3 tubes I've tried all have the same issue. It will not wash off. I don't want to risk pulling out my eyelashes trying to remove this stuff. What happened??
Would you purchase this again:No
Originally posted on Beauty Tubes
Helpful?
Response from L'Oreal:
7 months ago
consumer care center
• Hi there, we are so sorry to hear the tubes are not just sliding off your lashes with soap and water as usual. There has been no change to the formula so we want to know what’s going on as much as you do! If you would like to speak with us directly, please give us a call @ 800-322-2036 Monday - Friday 9AM - 5:30PM EST for assistance and provide the reference # 45873403. Please have the product with you if available. We look forward to speaking with you.
1 – 8 of 264 Reviews
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
I can't live without this. PERIOD.
6 years ago
This is the ONLY mascara of its kind. When I cry, which is often because I'm sensitive, it doesn't run OR smear. However, since it's not waterproof when you want it off add water and it comes off in little tubules. It's incredible.
21 people found this helpful
Show Reviews:
Most Helpful Critical Review
1 out of 5 stars.
It doesn’t seem the same…
5 months ago
For years this was literally the only mascara that would not smudge upon application or eventually leave me with dark circles. It also made my lashes look great! The last two tubes have not been up to the quality of the past. At first, I thought it was a fluke, but my most recent purchase has had the same poor performance. The smudges are particularly stubborn and hard to get off. My lashes also seem to stay a bit sticky or wet. I am bummed.
I guess it’s back to the tubing mascara I used before this one. It is much more expensive and it doesn’t make my lashes look as nice, but I really cannot abide the smudges and the eventual dark circles.
Let me know when the original is back.
11 people found this helpful
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Age:
- 18 to 24
- 25 to 34
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9 to 38 of 264 Reviews.
9 – 38 of 264 Reviews
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Fairfax, VA
Review 1
Vote 1
Age:45 to 54
Gender:Female
My eye color:Green
My hair color:Medium Blonde
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
Still my favorite after 17 years
7 months ago
I've been using Double Extend since 2009. It's literally the only mascara that doesn't smudge under my eyes. My only complaint is that eventually it will start to flake a little bit after the tube is a few months old. It's affordable enough though that I throw that one away and buy a new tube. I really don't know what I'll do if L'Oreal ever stops making this mascara
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
Review 1
Votes 2
5 out of 5 stars.
THE BEST MASCARA
9 months ago
I've been using this mascara for years. It is highly underrated. Much cheaper than other tubing mascaras. I honestly think that L'Oreal should spend more $ promoting this product.
Originally posted on Beauty Tubes
Helpful?
Review 1
Vote 1
5 out of 5 stars.
Love Beauty Tubes!
10 months ago
Best beauty product of my lifetime. No smudging and easy to remove.
Helpful?
Review 1
Votes 2
5 out of 5 stars.
Amazing product
11 months ago
I love this mascara have been using it forever I never use the waterproof because I don’t like anything waterproof it’s horrible to take off.
I have had experiences when bought it isn’t the same formula but I learned you can’t order and have it delivered especially from Amazon because not sure if it’s old or not. Walgreens definitely has old mascaras as well. As I said I love this mascara I have always got compliments and now with everyone wearing false lashes people think I wear lashes. I definitely recommend this mascara . Also for removal I love it it’s the easiest I just use warm water and brush with my fingers and it gently comes off. I have full lashes and they are not thin at all never lost any lashes either .
One complaint I have is why don’t you make the brown anymore ? I like to use brown for every day use and the blackest black for going out because it is very dramatic. Thank you please don’t ever stop making this mascara it’s the best out there and so affordable!!!!!!
Originally posted on Beauty Tubes
Helpful?
Montana
Review 1
Votes 0
Age:35 to 44
Gender:Female
1 out of 5 stars.
Felt like glue very sticky, took off my real eylas
11 months ago
I use to love this mascara back in 2019-2020. I bought it recently at Walgreens and it felt like glue was on my eyelashes and eye lid. When taking it off my eyelashes came off as well. So now I’m missing parts of my eyelashes. I don’t know what changed but please be careful. I would not recommend.
Would you purchase this again:No
Originally posted on Beauty Tubes
Helpful?
Response from L'Oreal:
11 months ago
LeCare
Hi JMG7. ! We are sorry to hear about the experience you had with Beauty Tubes. We would like to speak with you directly about it. Please give us a call at 1-800-322-2036, M-F 9:00 am – 5:30 pm ET for assistance. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
Massachusetts
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Hazel
My hair color:Light Brown
My complexion:Light
My undertone:Warm Undertone
2 out of 5 stars.
Fair - the primer was non-existent
a year ago
Step 1 - the primer - was empty. I couldn't figure out what was supposed to happen until I saw an online review and it showed a white primer that you could actually see on your lashes. The quality control needs to be stepped up!
Would you purchase this again:Yes
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi Not provided. Thank you for sharing your feedback of using our Beauty Tubes Blackest Black. We are sorry to hear this product did not meet your expectations. The opinions of our customers are very important to us when making decisions about our products, and we will be sure to forward your comments to the appropriate people in our company !
Texas
Review 1
Votes 0
Age:55 to 64
Gender:Female
My eye color:Blue
My hair color:Medium Brown
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
Avoid at all costs!
a year ago
I couldn't find my usual mascara L'Oréal Paris Voluminous Superstar Washable Mascara, Blackest Black, so I thought I'd try this L'Oreal product (it looked similar) What a mistake! It is a nightmare to remove. No matter what method I try to use to remove it I would have a black residue on my face. Never again!
Would you purchase this again:No
Originally posted on Beauty Tubes
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi TexasT! Thank you for trying our Beauty Tubes! We are sorry to hear you were having difficulties removing the mascara. We suggest trying an oil-based cleanser! We hope this helps and we appreciate you sharing your experience with us.
Texas
Review 1
Vote 1
Age:55 to 64
Gender:Female
My eye color:Blue
My hair color:Dark Blonde
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
💯 highly recommend 🤩
a year ago
I am 61 years old & an avid yaga & gym fitness. type. I'm holistic by nature & very light on makeup. I absolutely love this mascara, the best I've ever used. Been a wk & so far ❤️❤️❤️
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
San Diego, CA
Review 1
Votes 7
Age:35 to 44
Gender:Female
My eye color:Light Brown
My hair color:Mahogany
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
The Holy Grail of Mascaras; But Please Add Brown
a year ago
Cons:
1 ) The Step 1 - Nourish & Protect is white: I think the way to improve upon this would be for L’Oreal to make the color just a few shades lighter than the intended result.
2 ) Stains: If it weren’t for the fact that this mascara has SO MANY other INCREDIBLE qualities, I would remove a star for this. If it happens to come off, which should be nearly non-existent, it will stain. I am yet to find anything that will remove it from fabric.
3) Only comes in two shades of black. Where is the variety?
Pros:
1) Volume: This mascara is serious about providing thickness and length.
2 ) Tears-proof: Yes, within the past 2+ years I have cried in this mascara plenty and it hasn’t budged.
3 ) Oil-proof: I have oily skin, brows, and eyelids. All previous “waterproof” non-tubing mascaras will melt or flake below my lower lid by the end of the day. This one looks as good at the end of the day as it did at the beginning.
4 ) Blizzard-proof: This mascara has been tested multiple times in snowy, blizzard-like conditions and doesn’t budge one bit.
5 ) Sweat-proof: I’ve worked out and even had sweat stinging my eyes, more times than I can count, but this mascara will not run or smudge or flake. It remains flawless.
6 ) Humidity-proof: I have traveled to humid areas of the U.S. multiple times since having this mascara and it absolutely stayed put.
7 ) Waterproof: Mostly yes, but also no. I have been in pools, hot tubs, in the ocean, and of course my shower, and wash my face in the sink. I have been splashed in the eyes in all these places. Just getting the mascara wet, even with hot tub water, will not make it come off. It takes persistent wetness combined with rubbing to make it really come off.
8 ) Sleep-proof: Mostly. Firstly, I am not condoning sleeping in any mascara. You make that choice at your own risk. The results are likely to be a crapshoot unless you sleep with a giant dome-eyed face mask on. You may wake up with flawless lashes or your eyelashes may become clumped together or flake a little in your sleep.
9 ) Lasts for a long time: Yes, you already know from various things I’ve said that this mascara is figuratively bullet-proof. But one tube of it also seems to last a lot longer than I expected it to.
L’Oreal Double Extend Beauty Tubes Mascara may have a name that’s excessively long (just like this review), and it may not sound very cool or sexy, but it will be the mascara you pray will never be discontinued and the mascara you’ve waited for your entire life. Now make it in Brown, L’Oreal!
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
Review 1
Votes 0
5 out of 5 stars.
Love it
a year ago
I love how it extends my.eyelashes
The best part it is smudge proof and does not require eye make up up remover just warm water and comes off easily. Love it. Please never discontinue this product
Originally posted on Beauty Tubes
Helpful?
Los Angeles
Review 1
Vote 1
Age:25 to 34
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
I hate this mascara/lie of a mascara
a year ago
One of the worst mascara I have ever tried. I can’t believe I spent my money on this. It’s like black water on my eyes does not even stay. Doesn’t even look like I have a mascara on made me look like I barely have hair on my eyes. The opposite of what is meant to do. I dig through my trash just to get my old mascara because of how bad this mascara made me look
Would you purchase this again:No
Originally posted on Beauty Tubes
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi Mayra. ! Thank you for your feedback on the Beauty Tubes. We are sad to hear that you did not see the results you expected with this mascara and had some smudging. We will share this information with our production and development teams, and we hope that you will continue to try and use our products in the future with satisfaction.
Review 1
Votes 0
3 out of 5 stars.
Always digging out lumps of mascara from inside tu
a year ago
I love this mascara, but I have to dig clumps out of the tube.
Originally posted on Beauty Tubes
Helpful?
Response from L'Oreal:
a year ago
LeCare
We appreciate you taking the time to share your feedback on the Beauty Tubes. We're sorry to hear it didn't meet your expectations and you had some clumping. We will pass this information along to our product development team. We hope you'll give our other products a try and find something that works better for you.
Review 1
Votes 2
5 out of 5 stars.
The best mascara ever!
a year ago
It is the really Best eyelash mask ever!
Please do not discontinue it.
Originally posted on Beauty Tubes
Helpful?
Review 1
Votes 0
1 out of 5 stars.
Not good!
a year ago
This mascara made my eyes very, very itchy! The brushes do not work very well at all. Was not happy with it. I have had cheap mascaras that are WAY better than this!
Originally posted on Beauty Tubes
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi Nan Goat. We are sorry to hear about the experience you had with our Beauty Tubes We would like to speak with you directly about it. Please give us a call 1-800-322-2036 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #41204957. Looking forward to speaking with you.
Arkansas
Review 1
Votes 0
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Light
My undertone:Warm Undertone
3 out of 5 stars.
Reformulation/Shelf-Life change?
a year ago
Has this product reformulated? I have bought faithfully via Amazon subscription for years and have the daily use and shelf life down to a science. Since fall of '24 i've had issues where it gets dry/clumpy by two months instead of the normal 3 months use life, so i need to buy more frequently. This is very disappointing.
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
Response from L'Oreal:
a year ago
LeCare
We appreciate you taking the time to share your feedback on the Beauty Tubes. We're sorry to hear it didn't meet your expectations and will pass this information along to our product development team. We hope you'll give our other products a try and find something that works better for you
Review 1
Votes 4
5 out of 5 stars.
Brown, please!
a year ago
Boise, ID
Review 1
Votes 4
Age:25 to 34
Gender:Female
My eye color:Hazel
My hair color:Medium Brown
My complexion:Light
4 out of 5 stars.
LOVE
a year ago
Love this mascara. I wish it came in brown instead only of black but regardless, this is the best lengthening mascara I’ve ever used. Zero issues with with tears or sweat and removal is so easy!
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
Review 1
Votes 0
5 out of 5 stars.
Best mascara ever
a year ago
Best mascara I’ve ever used!!! I try others and always end up back with this one. I love how it doesn’t flake out smudge which I have such a problem with. Then to take it off just some warm water and the tubes come right off. No mess around my eyes. It’s just the best!!!
Originally posted on Beauty Tubes
Helpful?
Review 1
Votes 6
5 out of 5 stars.
Please make this in Brown!!!
a year ago
The BEST mascara I’ve found that doesn’t leave residue around your eyes as you wear it all day. I REALLY REALLY wish it came in brown. This is the best.
Originally posted on Beauty Tubes
Helpful?
Review 1
Votes 5
5 out of 5 stars.
Great mascara
a year ago
I love this mascara so much but wish it came in brown! Please make a brown version!
Originally posted on Beauty Tubes
Helpful?
Review 1
Vote 1
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
best ever
a year ago
I have been using this mascara for years, its absolutely the best quality and super easy to take off no smudges at all no black eyes.
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
Sacramento, CA
Review 1
Vote 1
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My complexion:Medium
My undertone:Cool Undertone
5 out of 5 stars.
Holy Grail Mascara
a year ago
This has been my go-to mascara for over a decade. It doesn’t clump, flake, or smudge and doesn’t irritate my extremely sensitive eyes. It comes off easily with warm water.
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
Reviews 3
Votes 0
Age:25 to 34
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Fair
My undertone:Neutral Undertone
5 out of 5 stars.
Best My Eyelashes Have Looked
2 years ago
I don't in general like multi-step products but this was worth it because my eyelashes were long and voluminous.
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
Italia
Review 1
Votes 0
Age:25 to 34
5 out of 5 stars.
Excelente máscara
2 years ago
Es fantastica!! La mejor máscara que he probado. Me encanta que solo mojas tus pestañas y no te manchas sale como silicon es perfecta!
Originally posted on Beauty Tubes
Helpful?
SF
Review 1
Votes 2
Age:55 to 64
Gender:Female
My eye color:Blue
My hair color:Light Blonde
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
LOVE - no flaking and lashes stay curled all day!
2 years ago
So far I am very impressed with this mascara. Why didn't I know about tubing mascara years ago?! I prefer to only use the black mascara end as the white pre-conditioning left my lashes a bit too clumpy and takes more time to apply and then separate. What I love is that there is no flaking AND my lashes once curled STAY CURLED ALL DAY. Only waterproof mascara has ever done this. I also love how easy it is to remove with warm water. Please don't discontinue this product and may add a version with only the black color!
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
New York
Review 1
Votes 2
Age:35 to 44
Gender:Female
My eye color:Hazel
My hair color:Medium Brown
My complexion:Fair
My undertone:Neutral Undertone
4 out of 5 stars.
Great product, not easy to remove
2 years ago
I really like how this mascara doesn’t rub or smudge. It’s a little more difficult to remove than the product description says. I will buy again.
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
Review 1
Votes 7
Age:18 to 24
Gender:Female
My eye color:Dark Brown
My hair color:Black
My complexion:Fair
My undertone:Neutral Undertone
5 out of 5 stars.
Double extended mascara Size
2 years ago
I LOVEEEE THISS TUBING mascara but I wish that I came in a larger size with out the primer! Pleaseee lorealll give me one that’s bigger ❤️❤️❤️❤️
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
Review 1
Votes 4
4 out of 5 stars.
Did not clump after using the condtioner end
2 years ago
Love the product.
However I really liked the double extend with the black conditioner and black mascara.
Cannot find it anywhere.
Originally posted on Beauty Tubes
Helpful?
Warsaw, Poland
Review 1
Votes 4
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
Why?
2 years ago
I've been using this for 25 years since I was 18 years old. It's so hard for me to buy this recently that I can't keep wondering why this freaking good product is not popular these days.
Would you purchase this again:Yes
Originally posted on Beauty Tubes
Helpful?
Texas
Review 1
Votes 2
Age:35 to 44
Gender:Female
My eye color:Blue
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
Decade
2 years ago
I been using it for over a decade love it it is smudge proof and long lasting looks good even next day of u forgot to wash your face .
Would you purchase this again:Yes
Originally posted on Beauty Tubes
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