Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are glad to hear you're enjoying the product, but we are so sorry for the frustration with the cap! To ensure it stays secure and keeps the ultra-thin ink fresh, please press the cap down firmly until you hear a distinct click. If you feel the pen has dried out prematurely or need further assistance, please call us at 800-322-2036 with case number 47563225 or reach out through our contact page here: https://tinyurl.com/ybvo7kfa. We are always here to help you get the best out of your L'Oréal Paris routine!
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
A winner over all other options for natural brows
a year ago
This product is a winner for us ladies who have little to no brows left. I’m 64 and this product has given me back confidence in my all day (13hrs) appearance.
19 people found this helpful
Show Reviews:
Most Helpful Critical Review
3 out of 5 stars.
Disappointed but not completely dissatisfied
a year ago
The color saturated the brow well and it does allow for easy application with hairlike strokes. Unfortunately it did not meet the stay proof/water proof promise. Mine started caking and dripping onto my eye about an hour after application while out walking. I have combination skin and have used products from other makers that last much longer. I just thought id give your product a try given all the positive reviews especially on social media sites like TikTok. It is very hot where I live and I am prone to sweating but I was hopeful that it was a true water proof product. I love the ease of application though and will continue to use until I've used it all up but I do not intend to buy again.
21 people found this helpful
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Non-Incentivised Reviews
1 to 8 of 255 Reviews.
1 – 8 of 255 Reviews
Most Recent
Review 1
Votes 0
5 out of 5 stars.
Finally found the best
13 days ago
I bought this on a whim I have ZERO makeup skills especially the eyebrows and unfortunately I had over plucked back in high-school and I hate my none existent brows. Every product i have tried in the past were too dark or too light and stayed wet and just looked like trash. The only issue is the shade is not on the product itself so I need to make sure I don't lose the box
Originally posted on Mahogany
Helpful?
New York
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Light
My undertone:Cool Undertone
2 out of 5 stars.
Cap will not stay on
17 days ago
I have bought this 4 times now. After about 2 weeks the cap no longer stays on and the pens drys up. I thought maybe it was just a bad pen but not if it’s happen 4 times now. Very disappointing because I like the color. Will nt be buying again.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
13 days ago
LeCare
Hello! We are so incredibly sorry for the frustration and disappointment caused by the cap repeatedly popping off and drying out your Faux Brow Brow Pen. We always want our packaging to beautifully preserve our formulas, and we have shared your experience directly with our development team for future upgrades. To ensure a tight, secure seal, please make sure to press the cap down firmly until you hear a distinct click to lock it in place. If you need further assistance, please feel free to call us at 800-322-2036 and provide case number 47395714, or reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope to welcome you back to a flawless experience soon!
Review 1
Votes 0
2 out of 5 stars.
Love the Product, but the Packaging is not Durable
29 days ago
I liked the product a lot, however, the packaging is so cheap that the cover always pops off causing the product to dry up. And I tried re-wetting it and taping up the cover however, once the tips has dried up, there is no fixing them, even when there's still some more product inside. This happens every time!
Helpful?
Response from L'Oreal:
27 days ago
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so sorry for the frustration and mess caused by the cap popping off and the tip drying out, as we always want our packaging to beautifully preserve our fresh formulas. To ensure a tight, secure seal, please make sure to press the cap down firmly until you hear a distinct click, which indicates it is fully locked. We have passed your valuable comments regarding this design directly to our packaging team to prevent this from happening in the future, and if you need further assistance with your dried pen, we invite you to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope to help you continue achieving your perfect, effortless brow looks!
San Antonio, TX
Review 1
Votes 0
Age:45 to 54
Gender:Female
3 out of 5 stars.
I love it, BUT…
a month ago
L’Oréal FAUX BROW has the POTENTIAL to be THE BEST BROW PRODUCT ON THE MARKET!! I have tried them all!! It is most similar to Anastasia Brow Pen, but the duo super fine tip makes for even more natural and super precise hair-like strokes and at a fraction of the cost! When functioning properly, the tip lasts a reasonable time without drying out which is NOT TRUE for competitors. There are plenty of shades to find your match. BUT!!!! BIG BUT!!!! As others have already said, the packaging needs work. The lid pops off entirely too easily. All of the pens I’ve purchased have popped off at one point or another, usually when the pen is fairly new and leaves stains all over my makeup bag or whatever bag it is contained in. Once it pops off the first time, it will never stay on again unless you tether it with a hair tie or tape, which is not a perfect fix and honestly is a huge pain. PLEASE MAKE A SCREW-ON CAP!!!
Helpful?
Response from L'Oreal:
a month ago
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so glad you love the precise results, but we are truly sorry for the frustration and mess caused by the cap popping off in your makeup bag. We know how disappointing it is when a favorite product's packaging lets you down, and we have shared your suggestion for a screw-on cap directly with our design team. To help ensure the cap remains secure, please make sure to press it down firmly until you hear a distinct click. If you need further assistance, please feel free to reach out to us here: https://tinyurl.com/ybvo7kfa. We hope you continue to achieve your perfect brow look with L'Oréal Paris!
Pittsburgh, Pa
Review 1
Votes 0
Age:65 or over
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Defective Packaging
a month ago
I bought this from Target. I first bought the brunette color but there is way too much red tone in it. Bought the dark brunette and the color works but like others have stated the lid will not stay on no matter what you do. I currently have masking tape on it to keep it secure. It’s like a projectile flying through the room. Major design defect. I rarely use it now cause I have to tape it shut each time. Too late to return it for a refund.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a month ago
LeCare
Hello! We’re sorry to hear about your experience with our Faux Brow Hair-Like Brow Filling Pen. We understand how frustrating that must be, especially after trying different shades and then dealing with the cap issue as well. For further assistance, please call us at 800-322-2036 and provide case number 47142040. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
Review 1
Votes 0
1 out of 5 stars.
Terrible!
a month ago
This was just purchased and using it for the first time, this pen is dry! There’s nothing coming out. I want my money back! Terrible!
Helpful?
Response from L'Oreal:
a month ago
consumer care center
Hi JQ885, We are so incredibly sorry to hear about this! There is nothing more frustrating than opening a brand-new product for the first time only to find it unusable, and we completely understand why you want your money back. That is definitely not the experience we want you to have with us. Sometimes, a pen can unfortunately dry out in transit, but we always want to make sure you get exactly what you paid for. if you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 M-F 9 am-5:30 pm ET
NY
Review 1
Votes 0
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Light
My undertone:Warm Undertone
2 out of 5 stars.
Not happy with the cap
a month ago
I bought loreal faux eye brow pen three times so far. I loved how real it looks on me and its longevity. However very very disappointed and frustrated with the cap.. after few uses I found with each of their cap get a crack and popping out on its own which dried up the pencil.. literally happened every single time I purchased them! Loreal should work on this issue.. otherwise I m never going to buy again!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a month ago
consumer care center
Hi Nuri, fFirst of all, thank you so much for your incredible loyalty in purchasing our Faux Eyebrow Pen three times—we are so glad you loved the natural look and long-lasting wear! However, our hearts absolutely sink to hear about your experience with the cap cracking and drying out your pens. We completely understand your frustration; you should be able to enjoy every last drop of a product you love without worrying about a faulty cap. Please know that we take packaging quality very seriously, and we are sharing your valuable feedback directly with our design and packaging teams to ensure this is looked into. Meanwhile, if you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 9 AM to 5:30 PM ET M –F
Review 1
Vote 1
2 out of 5 stars.
Great product but poorly packaged causing waste
a month ago
I loved the Faux Brow! I finally could appear to have full eyebrows. After a short learning curve I was able to properly apply the product. Sometimes the color was inconsistent, too light or too dark or too reddish but that was a small problem. The reason for 2 stars was that after a few weeks use the cap would no longer stay closed and the product dried up overnight. I purchased a second Faux Brow and had the same experience. The lid seems to be spring loaded and after a few openings the spring just forces the lid open while it is not being used. It is just too expensive to get so little use out of a wonderful product. Please L'Oreal change the lid and let us know when you do. I will not purchase again until you do.
Helpful?
Response from L'Oreal:
a month ago
consumer care center
Hi Granny T, thank you so much for taking the time to write such a detailed and honest review of our Faux Brow. We are to hear that you loved how beautifully it filled in your brows and that you conquered the learning curve! However, we are incredibly sorry and frustrated on your behalf that a mechanical issue with the cap cut your experience short—not once, but twice. You are completely right; a wonderful formula is only as good as the packaging that protects it. It is entirely unacceptable for a premium product to dry out overnight because of a faulty lid. Be assured your comments are shared with the Packaging Design and Quality Assurance teams. It is detailed reviews like yours that allow our engineers to identify mechanical failures and redesign our packaging to make sure our formulas stay protected. If you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 9 AM to 5:30 PM ET M – F
1 – 8 of 255 Reviews
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
A winner over all other options for natural brows
a year ago
This product is a winner for us ladies who have little to no brows left. I’m 64 and this product has given me back confidence in my all day (13hrs) appearance.
19 people found this helpful
Show Reviews:
Most Helpful Critical Review
3 out of 5 stars.
Disappointed but not completely dissatisfied
a year ago
The color saturated the brow well and it does allow for easy application with hairlike strokes. Unfortunately it did not meet the stay proof/water proof promise. Mine started caking and dripping onto my eye about an hour after application while out walking. I have combination skin and have used products from other makers that last much longer. I just thought id give your product a try given all the positive reviews especially on social media sites like TikTok. It is very hot where I live and I am prone to sweating but I was hopeful that it was a true water proof product. I love the ease of application though and will continue to use until I've used it all up but I do not intend to buy again.
21 people found this helpful
Show Reviews:
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Filter Reviews
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- satisfaction
- color
- price
- dark
- application
- drying
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My hair color:
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My undertone:
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Non-Incentivised Reviews
9 to 38 of 255 Reviews.
9 – 38 of 255 Reviews
Most Recent
San Francisco, CA
Review 1
Vote 1
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
2 out of 5 stars.
Product defective
a month ago
Love the product and how it helps to achieve brow like lines but I have purchased this product 6 times and each time the top keeps popping off. The product dries out and can no longer be used. Something needs to be done about the top on this device, it’s not durable. Every top I purchased has a small hairline crack in the top which makes the cap fly off then the product dries out.
Would you purchase this again:Yes
Helpful?
Response from L'Oreal:
a month ago
consumer care center
Oh no Jenni, this is heartbreaking to hear! We are so sad that your favorite brow product keeps drying out because of a stubborn cap (graphically illustrated in your video!). Loving a formula enough to buy it six times but having the packaging let you down every single time is not the experience we want you to have at all! A cap should protect your product, not fly off! Those hairline cracks are definitely not up to our standards, and we are so grateful to you for pointing this out. We are escalating this to our design team right away so we can get this cap secured once and for all. In the meantime, if you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 9 AM to 5:30 PM ET M – F
Mesa, Arizona
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Mahogany
My complexion:Light
My undertone:Neutral Undertone
4 out of 5 stars.
It’s almost perfect!
2 months ago
Oh how I’d love to give this product 5 shining stars, but after a couple uses it started bleeding the ink then completely dry. Then inked my eye and all over, BUT I LOVE the fact that it truly lasts a good stolid 2 days. Just bummed. I’ll still buy it again (got mine at CVS)
Would you purchase this again:Yes
Helpful?
Atlanta
Review 1
Votes 2
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Light
My undertone:Neutral Undertone
4 out of 5 stars.
Great but flawed
2 months ago
I love this product for my thinning and greying brows! BUT the dang top pops off in my makeup bag and it dries out! It’s frustrating the product is so good but the design is flawed!
Would you purchase this again:Yes
Helpful?
Review 1
Votes 0
3 out of 5 stars.
Love the product, but lid falls off
2 months ago
I have purchased two of these and on both the lid, pops off and dries out. I only get to use it about a week or less and I have to throw it away because it’s dried out. What am I doing wrong. Love love love the product. Just hate the lid. Please let me know. I would buy it again but no matter what I do. I can’t keep the lid on.
Helpful?
Response from L'Oreal:
2 months ago
consumer care center
Hi there, thank you for reaching out to us. We truly regret that your experience with Faux Brow was disappointing, as we want every product to make you feel your absolute best. Your voice is essential to us, and we have passed your comments along to our internal team for review.
Review 1
Votes 0
5 out of 5 stars.
Great product
2 months ago
Smudge proof. Great colors
Does not move, even when you sweat. I love it
Helpful?
Review 1
Votes 0
Age:55 to 64
Gender:Female
My eye color:Blue
My hair color:Dark Blonde
My complexion:Light
My undertone:Cool Undertone
1 out of 5 stars.
Dispenser design needs a lot of work!
2 months ago
The product is great but not the dispenser. The cap would not stay on. Literally, it would pop off - like it was being ejected. I ruined everything in my makeup bag on a recent trip. And when I got home, I’d been meaning to contact L’Oréal but kept procrastinating. Now, the cap is completely missing from my cup of pencils from my dressing table and is all dried up.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 months ago
consumer care center
Hello Suzy! We are sorry to hear about the experience you had with Faux Brow. We would like to speak with you directly about it. Please give us a call at 800-322-2036, 9:00 am - 5:30 pm ET for assistance and provide the case #46375742. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
Waddell, AZ
Review 1
Vote 1
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
3 out of 5 stars.
Loved at first, not so much now.
3 months ago
I purchased this product and LOVED the results. BUT the problem and reason for the 3 stars is because after about 2-3 weeks, the cap no longer stayed securely on and just popped off leaving the product to dry out. IF L’Oréal figures out how to keep the lid from popping off and drying out (maybe a screw top) then I will repurchase.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 months ago
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so happy to hear you loved the results! We’re sorry to hear about the cap no longer staying secure and causing the product to dry out, and we have shared your comments with our team for future consideration. For further assistance, please contact us here: https://tinyurl.com/ybvo7kfa
Review 1
Votes 0
My eye color:Blue
My hair color:Medium Brown
My complexion:Fair
My undertone:Cool Undertone
5 out of 5 stars.
Best brow product I've ever used
3 months ago
I LOVE this eyebrow pen. I hated doing my eyebrows for years and this has literally cut the time it takes to do my brows in half. Very affordable too. L'oreal don't ever stop making this please!!!
Would you purchase this again:Yes
Helpful?
Review 1
Vote 1
1 out of 5 stars.
Ugh!!
3 months ago
Can’t stand it - leaves lines and looks unnatural. Miss the micro ink pen immensely!!!!
Helpful?
Response from L'Oreal:
2 months ago
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are sorry to hear that you are not loving the finish and understand how disappointing it is when a product does not give you the look you were hoping for. We also hear you on missing our Micro Ink Pen, and we have shared your comments with our team for review. We hope you continue to explore L'Oréal Paris to find the brow product that is right for you.
115 Park Place Ave
Review 1
Vote 1
Age:65 or over
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
Fabulous
4 months ago
I have been using this brow pen for +_6 months & absolutely love it! I can draw realistic-looking brow hairs that won't sweat off or rub off all day, yet wash off easily when I do my nightly cleanse. I just wish they sold the semi-permanent brow product in this country (available in UK)
Would you purchase this again:Yes
Helpful?
Review 1
Votes 4
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Cool Undertone
1 out of 5 stars.
Could be good...
4 months ago
Kind of loved the product, but it dried out after a few days because the cap would not stay on. I see that many others have had this problem. I've spent too much money on this to have it be a waste after a few days. Improve the cap, L'Oreal and then maybe it will be worth my money.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 months ago
LeCare
Hello! We are so pleased to hear that our Faux Brow Hair-Like Brow Filling Pen has been such a helpful tool for your routine, but we are truly sorry for the frustration caused by the cap. To ensure the formula stays fresh and the cap remains secure, please make sure to press it down firmly until you hear a distinct click to lock it in place. We have shared your specific feedback regarding the packaging with our development team for future consideration. If you need further assistance, please feel free to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope you continue to achieve your perfect brow look with L'Oréal Paris!
Long Island NY
Review 1
Votes 0
Age:65 or over
Gender:Female
My eye color:Blue
My complexion:Fair
My undertone:Neutral Undertone
3 out of 5 stars.
Need gray color
4 months ago
I love the way it goes on.
My problem is I have VERY fail skin, blue eyes and gray hail.
I tried the dark blonde but it does not look as natural as I would like.
Do you plan to come out with a gray version? I would buy multiples
Helpful?
Response from L'Oreal:
4 months ago
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so happy to hear that you love the application and how it looks on your brows! We understand the importance of finding a shade that perfectly complements you and we have shared your request for a grey version directly with our product development team for future consideration. In the meantime, we suggest trying our Blonde shade with a very light hand to achieve a soft, natural definition that won't appear too dark. We hope you continue to enjoy the natural, hair-like results of your brow routine with L'Oréal Paris!
Maryland
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Medium
My undertone:Warm Undertone
2 out of 5 stars.
Hopeful
4 months ago
I tried to love this eyebrow pen. It is absolutely wonderful for the eyebrows however the top pops off consistently and then dries out. I have purchased two back to back and have experienced the same thing. LOreal!!!!! please change the top dynamics this would be a great eyebrow pen otherwise. I dont think i will buy again unless the top mechanism change!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 months ago
LeCare
Hello! We are so happy to hear that our Faux Brow Hair-Like Brow Filling Pen has given you the natural, beautiful results you've always wanted for your eyebrows. We are truly sorry for the frustration with the cap, especially since you love the formula so much! To ensure it stays fresh and remains secure, please make sure to press the cap down firmly until you hear a distinct click to lock it in place. We have shared your specific feedback regarding the packaging with our development team, as we are always looking to improve our creations. For further assistance, please feel free to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope you continue to achieve your perfect brow look with L'Oréal Paris!
Review 1
Vote 1
2 out of 5 stars.
Dark Brunette color is wrong
4 months ago
The dark brunette appears reddish. Strange. Otherwise, the application and appearance of the brow hairs are as promised. So far, the fine pen strokes and lines I first applied on my hand as a test are holding up throughout a busy day.
Helpful?
Response from L'Oreal:
4 months ago
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so happy to hear that the application and natural, hair-like texture are delivering the results you expected and holding up beautifully throughout your busy day! We have noted your comments regarding the warmth of the Dark Brunette shade and have shared them with our product development team for future consideration. To achieve your perfect, sophisticated brow look, we invite you to explore our other deeper shades for a more neutral finish. We hope you continue to enjoy your flawless results with L'Oréal Paris!
Boston, MA
Review 1
Vote 1
Age:55 to 64
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
3 out of 5 stars.
CAPS WONT STAY ON!
4 months ago
I have used a variety of similar products, and was so excited to find Faux brow. It makes my brows look so natural. HOWEVER, I have a big problem with the caps that keep popping off! It’s happened twice now, and while they are only 1-2 weeks old. I’ve tried to tape the tops on but it’s impractical and they end up drying out anyway. It’s really unfortunate, unless L’Oréal fixes this problem, I’ll have to find another option as I won’t keep wasting my money.
Would you purchase this again:Yes
Helpful?
Response from L'Oreal:
4 months ago
LeCare
Hello! We are so happy to hear that our Faux Brow Hair-Like Brow Filling Pen has given you the natural, fuller brows you've always wanted. We are truly sorry for the frustration with the cap, especially since you love the results so much! To ensure the formula stays fresh and the cap remains secure, please make sure to press the cap down firmly until you hear a distinct click to lock it in place. We have shared your specific feedback regarding the packaging with our development team, and if you need further assistance, please feel free to call us at 800-322-2036 and provide case number 45648625. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We hope you continue to enjoy your beautiful brow look with L'Oréal Paris!
Grand Junction, CO
Review 1
Votes 2
Age:45 to 54
Gender:Female
My eye color:Green
My hair color:Dark Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Great product, poor quality pen design
4 months ago
I splurged on the Faux Brow pen and loved how it gave my sparse brows real hairlike texture. The two times I bought it, the cap cracked and popped off leaving me with dried up pens. Needless to say I was extremely disappointed and frustrated. I usually buy much more affordable brow pencils, so I expected this product to last much longer than it did and it be well made. I won’t be repurchasing this until the faulty design is corrected.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 months ago
LeCare
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so happy to hear that you loved the natural, hair-like texture it provided for your brows, but we are truly sorry for the frustration caused by the cap. To ensure the formula stays fresh and the cap remains secure, we recommend pressing the cap down firmly until you hear a distinct click to lock it in place. We have shared your specific comments regarding the packaging design with our product development team for future consideration, as we are always looking to improve our creations. If you need further assistance, please feel free to give us a call at 800-322-2036 and provide case number 45609515. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We hope you find your perfect, long-lasting brow match with L'Oréal Paris!
Review 1
Votes 2
1 out of 5 stars.
Misrepresentation of color
4 months ago
I recently purchased your Faux Brow in the color blonde. I loved how it went on with hair-like strokes. But the color blonde is almost black! I have blonde hair, fair skin and blue eyes, and the dark color looks atrocious on me.I actually applied and removed it 3 times trying to get it lighter. The color in your photos doesn't resemble the real color.If you ever make a truly blonde shade, I'll definitely use it.I'm really disappointed.
Helpful?
Response from L'Oreal:
4 months ago
consumer care center
Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so happy to hear that you enjoyed the effortless, hair-like strokes, but we are truly sorry that the Blonde shade appeared much darker than expected. We understand how important it is to find a natural-looking shade for blonde hair, and we have shared your concerns regarding the color accuracy directly with our product development team for future consideration. In the meantime, we suggest applying the product with a very light hand or exploring our other brow collections to find a softer, more subtle match. We hope you find your perfect, sophisticated brow look with L'Oréal Paris!
Indian
Review 1
Vote 1
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My hair color:Darkest Brown
My complexion:Light
My undertone:Neutral Undertone
3 out of 5 stars.
Almost there brow pen
4 months ago
Love the fine tip application, however it’s spaced to far apart…would be better if they could decrease the space in between the tips or even better add a third.
Would you purchase this again:Yes
Helpful?
Response from L'Oreal:
4 months ago
LeCare
Hello! Thank you for sharing your thoughts on our Faux Brow Hair-Like Brow Filling Pen. We are so happy to hear that you enjoyed the precision of the fine-tip application! We have shared your suggestion regarding the spacing and design of the brush tip with our product development team, as we are always looking for ways to enhance our tools. We hope you continue to enjoy creating effortless, hair-like strokes with L'Oréal Paris!
Review 1
Votes 4
Age:25 to 34
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Light
My undertone:Neutral Undertone
3 out of 5 stars.
Great product, coloring/shade matching needs work
5 months ago
Word to the wise if you have brunette hair DO NOT GET THE BRUNETTE COLOR!!! It has a horrendous red tint to it, nothing like brunette at all. Truly a shame because dark brunette is too dark.
Would you purchase this again:Yes
Helpful?
Response from L'Oreal:
4 months ago
LeCare
Hello! Thank you for sharing your experience with our Faux Brow Hair-Like Brow Filling Pen. We are sorry to hear that the Brunette shade provided more warmth than you expected, and we have shared your feedback regarding the red undertones with our product development team. For a more neutral finish, we suggest applying the product with a very light hand or exploring our other brow collections to find your perfect, sophisticated match. We hope you find your new favorite with L'Oréal Paris!
Fairfield County, CT
Review 1
Votes 4
Age:65 or over
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Light
My undertone:Warm Undertone
1 out of 5 stars.
Sorry but I can't love this product...
5 months ago
Wanted to love this product, as I do love L'Oreal products BUT after following directions of Faux Brow on my sparse brows, they just comes out looking really cakey... even when I use a light touch. There is nothing subtle about the application and really it is unwearable. Not being sure of the proper color for my brows, I bought 2 different shades, and both performed the same cakey way. I am disappointed with this product.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 months ago
LeCare
Hello! Thank you for trying our Faux Brow Hair-Like Brow Filling Pen. We are sorry to hear that the formula appeared cakey on your brows, and we have shared your feedback regarding the application and texture with our product development team. To achieve the most natural, hair-like finish, we recommend ensuring your brows are clean and dry before applying with very light, flicking motions. We invite you to explore our other brow collections to find the perfect match for your routine and hope you discover your next favorite with L'Oréal Paris!
Review 1
Vote 1
5 out of 5 stars.
FAUX BROW GIRL BEST BEAUTY SECRET
5 months ago
A dream come true! The FAUX BROW is a brow girls best friend. After Chemo my luscious eyebrows just did not grow back to their original growth.... No problem FAUX BROW by L'OREAL to the rescue. My eyebrows look natural full and REAL. Thank you
Helpful?
Review 1
Votes 3
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
3 out of 5 stars.
❤️ the product, but hate the cap. Ruins it
5 months ago
I love this pen, however the cap consistency breaks and falls off.
I would have given this 5 stars, because as someone with alopecia, this has been the best pen out there I have found for my brows. However - I have had multiple pens now, and each one quickly get a crack in the cap, and then it doesn’t hold tight onto the pen and pops off. Leaving me finding a completely dried out, wasted pen the next day. If they figured out how to fix the cap, I would give it a 5/5.
Would you purchase this again:Yes
Helpful?
Response from L'Oreal:
4 months ago
LeCare
Hello! We are so pleased to hear that our Faux Brow Hair-Like Brow Filling Pen has been such a helpful tool for your routine, but we are truly sorry for the frustration caused by the cap. To ensure the formula stays fresh and the cap remains secure, please make sure to press it down firmly until you hear a distinct click to lock it in place. We have shared your specific feedback regarding the packaging with our development team for future consideration. If you need further assistance, please feel free to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope you continue to achieve your perfect brow look with L'Oréal Paris!
Hilton Head Sc
Review 1
Vote 1
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Darkest Brown
My complexion:Deep
My undertone:Warm Undertone
5 out of 5 stars.
Highly impressed
6 months ago
Okay so LO'real isn't a brand I purchase, however I saw this product and thought why not, and I must say Love this product it's my favorite. I've tried so many brow pencils and dyes, Mooses but no other product has worked so well. Thank you L'Oreal this is the best one on the market
Would you purchase this again:Yes
Helpful?
New York, NY
Review 1
Votes 0
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Dark Blonde
My complexion:Light
My undertone:Warm Undertone
5 out of 5 stars.
Great pen! Love it.
6 months ago
Fantastic pen! Love the tiny realistic hair-like strokes at double the speed. The color was spot on, I only tried one (on a whim), and it was right for me. The top popped off, and the pen leaked a bit during a flight, like some other reviewers noticed. I had been using it for a few months, and just got a new one. Taping the cap/pen around cap closure on the next flight solved that problem. After using the second pen for 2+ months, I noticed that the cap was flying off, and the pen was leaking a bit (not during a flight). I did see that the cap cracked, and that's what I think made it not stay on. I just got a new pen, and was reminded how excellent it really is! While I am leaving this feedback to let L'Oreal know of the cap issue, I am confident they will address it, so I will keep buying the pen. It is a game changer - better than Anastasia pen (not to mention half the price), and allows me to only use one product to achieve really incredible-looking brows at a great price point!
Would you purchase this again:Yes
Helpful?
Review 1
Votes 0
3 out of 5 stars.
Coloration was erong
6 months ago
Got blond and it looks more red than blonde. The color is not right for me
I like the concept but very disappointed in the color.
Helpful?
Response from L'Oreal:
4 months ago
LeCare
Hi Greatly! Thank you for sharing how you feel about Faux Brow-Blonde. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
04043
Review 1
Votes 3
Age:45 to 54
Gender:Female
2 out of 5 stars.
Faulty cap
7 months ago
I loved the product itself. As someone with alopecia that has caused me to lose half of my brows, this product has helped boost my confidence by filling in the missing spots. Unfortunately I just threw out my second pen in a matter of months because the cap is spring loaded and flies off. Both of them dried out. I am very reluctant to spend money on another one until they fix this issues.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
5 months ago
consumer care center
Hello Dotxon, thank you for contacting us regarding Faux Brow. We are truly sorry to hear that your experience didn’t meet your expectations. Please be assured that your feedback is invaluable, and we will certainly pass your comments along to our product development team for review.
Upstate New York
Reviews 2
Votes 3
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Fair
My undertone:Neutral Undertone
1 out of 5 stars.
Frustration
7 months ago
I wanted to love it I really tried. I absolutely love this brand. I purchased it, brought it home. It pulled way to red for some reason and I shook it like it said before hand too, made sure it was closed. It leaked badly, all over my bag. I got it cleaned up, bag and component. I opened it to try to use it again and boy...... It leaked out of the tip and since I was trying to do my eyebrows it leaked on my face, literally all down and into my eye. Very bad experience.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
5 months ago
consumer care center
Hello! We are sorry to hear about the experience you had with Faux Brow. We would like to speak with you directly about it. Please give us a call at 800-322-2036, 9:00 am - 5:30 pm ET for assistance and provide the case #44511626. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
Review 1
Votes 2
1 out of 5 stars.
Bad
7 months ago
This product is hard to use. It does not look natural, and once it's on, it's hard to get off if there's an application mistake. In the trash it goes.
Helpful?
Response from L'Oreal:
5 months ago
consumer care center
Hello Bad1, thank you for your feedback on Faux Brow. We are sorry to hear the product didn't meet your expectations. We appreciate you taking the time to let us know, and we will certainly share your feedback with our internal teams to help us improve.
CA
Review 1
Votes 9
Age:55 to 64
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Fair
1 out of 5 stars.
Faulty
7 months ago
The lid keeps popping off, no matter what you do and then it’s dry and liquid doesn’t come out consistent
Would you purchase this again:No
Helpful?
Response from L'Oreal:
5 months ago
consumer care center
Hello Willow! We are sorry to hear about the experience you had with Faux Brow. We would like to speak with you directly about it. Please give us a call at 800-322-2036, 9:00 am - 5:30 pm ET for assistance and provide the case #44347643. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
Review 1
Votes 2
Age:35 to 44
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Light
My undertone:Neutral Undertone
2 out of 5 stars.
Like the Product but the Lid Has Got to Change
8 months ago
I really like the product and the way it makes my brows looks naturally flawless. However, after buying this twice, I won't be buying it again. The first time, it was in my makeup bag while on a trip and the lid popped off and leaked all over my makeup bag. I thought it was a fluke but the second one I purchased popped off as well and now it's all dried out. It looks like there's a spring in the lid and the spring has too much tension. After just a few uses, the plastic part of the lid cracks and then the spring doesn't hold the lid on the pen.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
7 months ago
LeCare
Hi MissMelL! We appreciate you taking the time to share your feedback on the Faux Brow. We're sorry to hear it didn't meet your expectations and the cap did not work properly for you. We will pass this information along to our product development team. We hope you'll give our other products a try and find something that works better for you.
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