Hi Marcy! Our Infallible Matte-Matic Liner is mechanical pencil meant to be twisted to dispense more liner. It may take many twists of the bottom component during the first use. We hope you try it again soon!
Reviews
Most Helpful Favourable Review
4 out of 5 stars.
Love this liner BUT it does dry out
9 years ago
I am on my second tube of Matte-Matic in dark brown. I LOVED the liner at first. Goes on slick and dark...but after a while the first tube got very dry and would barely go on my eye. Once it was gone I bought a new tube and, again, it's great. Hopefully I go through this tube before it gets dry
8 people found this helpful
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Most Helpful Critical Review
1 out of 5 stars.
Not sharp
8 years ago
I recently got this with high hopes that the eyeliner would surpass my expectations. The formula is great. BUT, the eyeliner is not sharp at all! It is blunt and nit good for cat eyes. Although it says it's self-sharpening, it is not. Disappointing.
16 people found this helpful
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Non-Incentivised Reviews
1 to 8 of 65 Reviews.
1 – 8 of 65 Reviews
Most Recent
Arizona
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My complexion:Light
1 out of 5 stars.
Horrible
5 years ago
Product doesn't live up to the 24 hour wear, waterproof and smudge resistant. I am lucky if I get a couple of hour of wear before I look like a racoon.
Would you purchase this again:No
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi jetwave! We're sorry to hear that you are disappointed with the Infallible Matte-Matic Liner. Thank you for giving this a try and we will be sure to pass along your comments to the rest of our team for review.
Nashua, NH
Review 1
Votes 2
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My complexion:Fair
My undertone:Warm Undertone
1 out of 5 stars.
Very disappointed!
5 years ago
I finally found an eyeliner that was mechanical, fine tipped (but smudgeable), waterproof, and did a decent job staying on all day. I was so please with it that I went out and bought several tubes so I would have it at home, at each of my offices, in my travel bag and in work-out kit. Quite an investment!
Unfortunately, within a few weeks of buying the one I use the most had turned hard and dry. It not only broke off within the tube, but would no longer even make a mark, much less go on smoothly. And now some of my less-used pencils are starting to do the same thing. What a waste! Clearly there's something wrong with this formula and I'm very disappointed that Loreal didn't test it more thoroughly before putting it out in the market.
Would you purchase this again:No
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Bonjour! Thank you for sharing your experience with your last two purchases of Matte-Matic Liner. We are sorry to hear that they are difficult to apply because of dryness. Consumer feedback is so important to us as it helps us when making decisions about our products, such as this. We will be forwarding this along to the appropriate department.
Lawrenceville, GA
Review 1
Votes 0
Age:55 to 64
Gender:Female
My eye color:Hazel
My complexion:Light
My undertone:Cool Undertone
1 out of 5 stars.
Not Recommended
5 years ago
The one make up item I must always wear is eyeliner. I always use a mechanical pencil eyeliner. I purchased this one and it seemed dried out. I thought I might have just got an old one so I purchased another and it was great for about a week. Then completely dry again. I wondered if something happened during the manufacturing process but I won't waste my money trying a 3rd one. Very disappointed!
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Bonjour! Thank you for sharing your experience with your last two purchases of Matte-Matic Liner. We are sorry to hear that they are difficult to apply because of dryness. Consumer feedback is so important to us as it helps us when making decisions about our products, such as this. We will be forwarding this along to the appropriate department.
Illinois
Reviews 2
Votes 0
Age:25 to 34
Gender:Female
1 out of 5 stars.
Waste of money
5 years ago
I bought this at CVS a few days ago and I wish I had kept my receipt & product packaging. Color doesn’t go on very well, doesn’t smudge well, almost like it was already old or dried out. Don’t waste your money on this one.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi there! Thank you for sharing your comments on the Infallible Matte-Matic Liner. Feedback from our consumers is very important to us and helps us improve all of our products! We appreciate you sharing your experience, hope you can try out some of our other products, and find better results!
Review 1
Votes 0
Age:25 to 34
Gender:Female
My eye color:Hazel
My complexion:Fair
My undertone:Neutral Undertone
1 out of 5 stars.
Worst eyeliner
6 years ago
This eyeliner is dry and crumbles. I just purchased it last week and decided to try it this morning. It barely deposited any color and as I was attempting to line my lower lash it broke. I thought maybe the tip was dry so I tried again, it broke. I'm so mad I wasted money on this garbage product.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi Casey91! We're so sorry to hear about your results with our Infallible Matte-Matic Liner. We wish you did not have this experience with our product, and we appreciate you bringing this to our attention. Your comments will be shared with our quality team to improve our products in the future.
DORAL, FL
Review 1
Votes 0
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
so disappointed by this product
6 years ago
I have used LOREAL products faithfully for over 30 years-this eyeliner is so very disappointing. It is so dry and pulls skin on lids to apply it and the crayon falls out of the pen-! I suggest you do not buy this one-
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
Consumer Care Center
Hi Amy Leon! This is never the result we want you to have with our Infallible Matte-Matic Liner, and we appreciate you bringing this to our attention. We have passed along your feedback to our quality team!
Akron
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Green
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
POOR PRODUCT
6 years ago
This eyeliner dries out way too quickly. I cannot use it without first slid it across chapstick. It just will not put color on my eyelid. Constantly breaking. I like the idea of a sharpener at the end of pencil but does no good when pencil is broken. Too much of a hassel. Spend a little extra money of something that actually works.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
Consumer Care Center
Hi there! Thank you for sharing your experience with our Matt-Matic Liner. We understand how frustrating it is to use a dry eyeliner. We recommend a creamier formula like our Infallible Never Fail Liner. Check it out here: http://tinyurl.com/yxngyktx. We hope you try it soon!
Review 1
Votes 0
Age:35 to 44
Gender:Female
My eye color:Hazel
My complexion:Fair
My undertone:Cool Undertone
1 out of 5 stars.
Not infallible
6 years ago
I cannot get this to deposit color on my eyes/lids! It absolutely will not line my eyes. I've tried with different types of shadows and it just doesn't work. Wish I would have read reviews before buying this one
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
Consumer Care Center
Hello Tamra, thank you for giving Matte-Matic Liner a try. We are sorry to hear that it did not meet your expectations. We appreciate your feedback because the opinion of our consumers are important to us. We assure you that we will be passing your feedback along for consideration.
1 – 8 of 65 Reviews
