Hi Marcy! Our Infallible Matte-Matic Liner is mechanical pencil meant to be twisted to dispense more liner. It may take many twists of the bottom component during the first use. We hope you try it again soon!
Reviews
Most Helpful Favourable Review
4 out of 5 stars.
Love this liner BUT it does dry out
9 years ago
I am on my second tube of Matte-Matic in dark brown. I LOVED the liner at first. Goes on slick and dark...but after a while the first tube got very dry and would barely go on my eye. Once it was gone I bought a new tube and, again, it's great. Hopefully I go through this tube before it gets dry
8 people found this helpful
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Most Helpful Critical Review
1 out of 5 stars.
Not sharp
8 years ago
I recently got this with high hopes that the eyeliner would surpass my expectations. The formula is great. BUT, the eyeliner is not sharp at all! It is blunt and nit good for cat eyes. Although it says it's self-sharpening, it is not. Disappointing.
16 people found this helpful
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1 to 8 of 65 Reviews.
1 – 8 of 65 Reviews
Most Recent
Arizona
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My complexion:Light
1 out of 5 stars.
Horrible
5 years ago
Product doesn't live up to the 24 hour wear, waterproof and smudge resistant. I am lucky if I get a couple of hour of wear before I look like a racoon.
Would you purchase this again:No
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi jetwave! We're sorry to hear that you are disappointed with the Infallible Matte-Matic Liner. Thank you for giving this a try and we will be sure to pass along your comments to the rest of our team for review.
Nashua, NH
Review 1
Votes 2
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My complexion:Fair
My undertone:Warm Undertone
1 out of 5 stars.
Very disappointed!
5 years ago
I finally found an eyeliner that was mechanical, fine tipped (but smudgeable), waterproof, and did a decent job staying on all day. I was so please with it that I went out and bought several tubes so I would have it at home, at each of my offices, in my travel bag and in work-out kit. Quite an investment!
Unfortunately, within a few weeks of buying the one I use the most had turned hard and dry. It not only broke off within the tube, but would no longer even make a mark, much less go on smoothly. And now some of my less-used pencils are starting to do the same thing. What a waste! Clearly there's something wrong with this formula and I'm very disappointed that Loreal didn't test it more thoroughly before putting it out in the market.
Would you purchase this again:No
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Bonjour! Thank you for sharing your experience with your last two purchases of Matte-Matic Liner. We are sorry to hear that they are difficult to apply because of dryness. Consumer feedback is so important to us as it helps us when making decisions about our products, such as this. We will be forwarding this along to the appropriate department.
Lawrenceville, GA
Review 1
Votes 0
Age:55 to 64
Gender:Female
My eye color:Hazel
My complexion:Light
My undertone:Cool Undertone
1 out of 5 stars.
Not Recommended
5 years ago
The one make up item I must always wear is eyeliner. I always use a mechanical pencil eyeliner. I purchased this one and it seemed dried out. I thought I might have just got an old one so I purchased another and it was great for about a week. Then completely dry again. I wondered if something happened during the manufacturing process but I won't waste my money trying a 3rd one. Very disappointed!
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Bonjour! Thank you for sharing your experience with your last two purchases of Matte-Matic Liner. We are sorry to hear that they are difficult to apply because of dryness. Consumer feedback is so important to us as it helps us when making decisions about our products, such as this. We will be forwarding this along to the appropriate department.
Illinois
Reviews 2
Votes 0
Age:25 to 34
Gender:Female
1 out of 5 stars.
Waste of money
5 years ago
I bought this at CVS a few days ago and I wish I had kept my receipt & product packaging. Color doesn’t go on very well, doesn’t smudge well, almost like it was already old or dried out. Don’t waste your money on this one.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi there! Thank you for sharing your comments on the Infallible Matte-Matic Liner. Feedback from our consumers is very important to us and helps us improve all of our products! We appreciate you sharing your experience, hope you can try out some of our other products, and find better results!
Review 1
Votes 0
Age:25 to 34
Gender:Female
My eye color:Hazel
My complexion:Fair
My undertone:Neutral Undertone
1 out of 5 stars.
Worst eyeliner
6 years ago
This eyeliner is dry and crumbles. I just purchased it last week and decided to try it this morning. It barely deposited any color and as I was attempting to line my lower lash it broke. I thought maybe the tip was dry so I tried again, it broke. I'm so mad I wasted money on this garbage product.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
Consumer Care Center
Hi Casey91! We're so sorry to hear about your results with our Infallible Matte-Matic Liner. We wish you did not have this experience with our product, and we appreciate you bringing this to our attention. Your comments will be shared with our quality team to improve our products in the future.
DORAL, FL
Review 1
Votes 0
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
so disappointed by this product
6 years ago
I have used LOREAL products faithfully for over 30 years-this eyeliner is so very disappointing. It is so dry and pulls skin on lids to apply it and the crayon falls out of the pen-! I suggest you do not buy this one-
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
Consumer Care Center
Hi Amy Leon! This is never the result we want you to have with our Infallible Matte-Matic Liner, and we appreciate you bringing this to our attention. We have passed along your feedback to our quality team!
Akron
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Green
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
POOR PRODUCT
6 years ago
This eyeliner dries out way too quickly. I cannot use it without first slid it across chapstick. It just will not put color on my eyelid. Constantly breaking. I like the idea of a sharpener at the end of pencil but does no good when pencil is broken. Too much of a hassel. Spend a little extra money of something that actually works.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
Consumer Care Center
Hi there! Thank you for sharing your experience with our Matt-Matic Liner. We understand how frustrating it is to use a dry eyeliner. We recommend a creamier formula like our Infallible Never Fail Liner. Check it out here: http://tinyurl.com/yxngyktx. We hope you try it soon!
Review 1
Votes 0
Age:35 to 44
Gender:Female
My eye color:Hazel
My complexion:Fair
My undertone:Cool Undertone
1 out of 5 stars.
Not infallible
6 years ago
I cannot get this to deposit color on my eyes/lids! It absolutely will not line my eyes. I've tried with different types of shadows and it just doesn't work. Wish I would have read reviews before buying this one
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
Consumer Care Center
Hello Tamra, thank you for giving Matte-Matic Liner a try. We are sorry to hear that it did not meet your expectations. We appreciate your feedback because the opinion of our consumers are important to us. We assure you that we will be passing your feedback along for consideration.
1 – 8 of 65 Reviews
Reviews
Most Helpful Favourable Review
4 out of 5 stars.
Love this liner BUT it does dry out
9 years ago
I am on my second tube of Matte-Matic in dark brown. I LOVED the liner at first. Goes on slick and dark...but after a while the first tube got very dry and would barely go on my eye. Once it was gone I bought a new tube and, again, it's great. Hopefully I go through this tube before it gets dry
8 people found this helpful
Show Reviews:
Most Helpful Critical Review
1 out of 5 stars.
Not sharp
8 years ago
I recently got this with high hopes that the eyeliner would surpass my expectations. The formula is great. BUT, the eyeliner is not sharp at all! It is blunt and nit good for cat eyes. Although it says it's self-sharpening, it is not. Disappointing.
16 people found this helpful
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Non-Incentivised Reviews
9 to 38 of 65 Reviews.
9 – 38 of 65 Reviews
Most Recent
bethpage ny
Review 1
Votes 0
Age:65 or over
Gender:Female
My eye color:Green
My hair color:Medium Brown
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
useless
6 years ago
Matte magic ... it is impossible to use on my eyes, it just doesn't go on.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
Consumer Care Center
Hi sawdust! Thank you for reaching out to us regarding Infallible Matte-Matic Liner. We can understand how frustrated you would be when trying a new product and not being satisfied. So sorry to hear this happened. Please call us at: 1.800.322.2036,M-F,9A-5:30P,ET. Give Ref#9114534 when calling. We look forward to hearing from you.
Cincinnati,ohio
Review 1
Votes 0
Age:25 to 34
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Used to love, not so much now!
6 years ago
I have always used this liner. Bought some about two months ago and it dried out within a week of using. Went and bought another one about two weeks ago and it broke off as soon as I tried using it. I went through the whole tube in a week! Of course because this is my favorite , I bought yet another one (should not have needed to yet). Same thing happened! Broke off every single time I went to use it. Now its over half way home and I need yet another one. Not sure if the formula was changed recently but please fix before I switch to a different brand.
Would you purchase this again:Yes
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
Consumer Care Center
Hi there! Thank you for sharing your experience with our Infallible Matte-Matic Liner. We are so sorry to hear and see that it has dried up or broken during use. We recommend only retracted a small piece of liner to avoid this and twisting it back down after use. We hope you try it again soon!
Indiana
Review 1
Vote 1
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My hair color:Bleach Blonde
My complexion:Deep
My undertone:Neutral Undertone
1 out of 5 stars.
Poor & breaks off every time when applying
6 years ago
Poor quality and waste of hard earned $$
Every attempt to apply this causes the eyeliner to break off as if it were fragile chalk.
Totally disappointed in the quality of this.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
Consumer Care Center
Hi there! Thank you for using our L'Oreal Paris Matte-Matic Eyeliner. We are sorry to hear that you this liner was not a new favorite of yours, and we will be passing your comments along. We recommend that you try our Infallible Pro-Last Pencil Eyeliner. The pencil eyeliner delivers intense, smudge-resistant, no budge color in 6 super-lasting and eye-catching shades. We hope you give it a try!
Chicago
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Terrible
6 years ago
Does not glide on, actually, its more like ‘invisible’. Requires a great deal of pressure and still nothing. If I had the receipt I would have returned it. An overpriced poor product. A disappointment.
Would you purchase this again:No
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
6 years ago
CCC
Hi Disappointed101! Thanks for reaching out to us regarding Matte-Matic Liner. How frustrating to look forward to a new product only to not have any results after use. So sorry! :( Please call us at: 1.800.322.2036, M-F,9A-5:30P, ET. Give Ref# 7400999 when calling. We would like to help.
HI
Review 1
Votes 0
Age:65 or over
Gender:Female
My eye color:Dark Brown
My hair color:Soft Black
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
Totally Fallible!
7 years ago
Bought 2 pencils because I had previously used L'Oreal's 'old fashioned' eyeliner pencils that could be sharpened. First, the eyeliner would not come out when the case was swiveled; same thing happened with the second pencil. The store where purchased replaced the pencils. After several uses, the liner would not apply to the eyelid. The liner lead tip had to be wiped or cleaned before it could be used. The lead cannot be sharpened. Finally, the eyeliner lead falls out of the pencil case! It's a poorly made pencil.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
7 years ago
Consumer Care Center
Hi Roddy! We are so sorry to hear that you had this experience with our Infallble Matte-Matic Liner. We would like to assist you the best way that we can. Please give us a call at 800-322-2036 and provide reference #07133834. We look forward to your call.
Riverside, Ca
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Green
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Disappointed
7 years ago
So disappointed with the pencil aspect of this product. No way to sharpen because the outside casing is like trying to sharpen a wood log. The actual liner product is so soft it falls apart when trying to sharpen. Works great when first purchased because it comes already sharpen. A total waste of money afterwards☹️
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
7 years ago
Consumer Care Center
Hi there. Thank you for your feedback. We appreciate your comments and we will be sharing them with the correct department. Thank you!
York, PA
Review 1
Votes 0
Age:25 to 34
Gender:Female
My eye color:Hazel
My hair color:Medium Brown
My complexion:Fair
My undertone:Warm Undertone
1 out of 5 stars.
Smudges, but impossible to remove!
7 years ago
It looks good when you first apply it, but mid-day it gets all smudgy. When it's time to actually remove the make IT DOES NOT COME OFF!!! I tried soap, cleaners and multiple makeup removers. It just impossible to get rid off. Takes me 3 washes before it actually clears off my eyes.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
7 years ago
Consumer Care Center
Hi Olya! Thank you for giving our Matte-Matic Liner. We are very sorry for your experience! We make every effort to provide the highest quality products for our consumers. Feedback from our loyal customers, like you, help us to improve. Thank you for giving us the opportunity to respond.
Byron, GA
Reviews 22
Votes 0
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Darkest Brown
My complexion:Fair
My undertone:Warm Undertone
5 out of 5 stars.
So intense
7 years ago
This intensely is the best by far and is simply wonderful.
Would you purchase this again:Yes
Yes, I recommend this product.
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 5.0 out of 5
Review 1
Vote 1
Age:45 to 54
1 out of 5 stars.
Matte-Matic - terrible
7 years ago
I have been searching for the perfect Navy eyeliner. I thought this was it, NOPE! Breaks off every time you try to use it!! Big disappointment! And waste of money.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Response from L'Oreal:
7 years ago
Consumer Care Center
Hi there kittycat19! We're sorry to hear about your experience with the Infallible Matte-Matic Liner in the navy. This shade is not currently in production for this liner. From your description, its sounds like the liner you have has already begun to dry out, making it brittle. We do currently offer the navy line in our Infallioble Never Fail Eyeliner.
https://www.lorealparisusa.com/products/makeup/eye/eyeliner/infallible-never-fail-eyeliner.aspx?&shade=navy
If you would like to contact us directly about your recent purchase, please give us a call @ 800-322-2036 M-F 9 am-5:30 pm ET and provide the reference number 5521769. If possible, have the liner with you if you call.
Atlanta, GA
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Green
My complexion:Fair
1 out of 5 stars.
Hard as a rock. Will not glide on skin, only paper
7 years ago
I am so disappointed in this eyeliner! I bought the deep brown thinking I would have something that went on easily and stayed on long. NO chance, because the eyeliner will NOT go on skin! I tried it on multiple friends/family members - no color, no matter how hard the pressure was. It will only write on paper! What a waste of my money!
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
7 years ago
Consumer Care Center
Hey Delta567, we are sorry that our Matte-Matic Liner was difficult to use. We appreciate your comments and will be sharing your feedback with the rest of our team for consideration. We are sorry for the inconvenience.
Collierville, TN
Review 1
Votes 0
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
High Hopes
7 years ago
I purchased this yesterday, thinking that gel would be slick and easy - I've tried twice, and it just doesn't glide for me at all....usually Loreal delivers, but for me, not this time. But ~ I also purchased the Telescopic Carbon Black Mascara. It was an instant match...my lashes are just average, and this mascara does a great job. I just felt so pretty after I applied it. Is there a way to return the eyeliner? Thank you so much.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 3.0 out of 5
Response from L'Oreal:
7 years ago
Consumer Care Center
Hi Cyndeejoy! Thank you for your honest feedback! We are delighted to hear that our Telescopic Carbon Black Mascara worked so well for you! However, we are sorry to hear that our Infallible Matte-Matic Eyeliner did not glide easily for you. We would love for you to try our Infallible Never-Fail Eyeliner! This rich and creamy liner is formulated to glide on easily and evenly! You can find it here: http://tinyurl.com/ybv2aedu We hope this exceeds your expectations!
Salt Lake City
Review 1
Vote 1
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Light Brown
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
Very unhappy with this product.
7 years ago
I bought this liner with high expectations. I am so disappointed! It has a very strange consistency which doesn't allow it to spread very well. I practically have to tear my face off trying to get it applied. Very unhappy!!
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
7 years ago
Consumer Care Center
Hi there! Thank you for providing us with some feedback on our Matte-Matic Liner, it is very important to us and helps us improve all of our products! We are sorry to hear that this product did not leave you with the results in which you expected. We thank you for giving this product a try as we will be passing on your comments to others in our team. We suggest trying our Pro-Last Waterproof Pencil Eyeliner instead. This up to 24HR long lasting eyeliner glides on easily for rich, smudge-resistant eye makeup that lasts. Draw on precise lines and intense color. No smudge, no budge, no transfer. View it here: http://tinyurl.com/y73o8k67. We hope you give this eyeliner a try!
Denver
Review 1
Votes 3
Age:65 or over
Gender:Female
My eye color:Hazel
My hair color:Darkest Brown
My complexion:Fair
My undertone:Warm Undertone
1 out of 5 stars.
Infallible longwear eye pencil
8 years ago
I am very disappointed in the quality and performance of this product. The first time I used it the tip went very flat and too broad for an eye liner. With each use, the tip gets even flatter and now completely unusable after only 3 or 4 attempts at application. I usually buy L'Oréal products as they usually stand up for quality, but not this one.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
8 years ago
L'Oreal
Hi Linda74! Thank you for your feedback! We are sorry to hear that this product did not work out for you. We recommend using the built in sharpener to ensure that you get a fresh tip and more precise line when using! We will be sure to pass your comments on to the rest of the team for review!
baltimore MD
Review 1
Votes 3
Age:18 to 24
Gender:Female
My eye color:Hazel
My hair color:Medium Blonde
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
terrible product
8 years ago
bought this eyeliner and it broke first application. then continues to break and crumble if I try to use any remainder of the product.. such a waste of money :(
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
8 years ago
L'oreal Consumer Care
Hi there! We're sorry to hear about your experience with our product. We'd love to help. Please call our toll free number 800-322-2036. We look forward to speaking to you!
Las Cruces, NM
Review 1
Votes 2
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Fair
My undertone:Cool Undertone
1 out of 5 stars.
Worst eyeliner I’ve ever purchased
8 years ago
Every time I tried to apply it the tip broke off. The entire contents had broken off with two days. This product does not glide on as it should. It crumbles and falls apart.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
8 years ago
L'Oreal Consumer Care
Hi Jacgrelle! Thank you for reviewing our Infallible Matte-Matic Liner. We are sorry to hear this happened and we would like to hear more about your experience. Please call us at 1-800-322-2036 and provide the reference number 04851786. If possible, please have the product with you when calling. We look forward to hearing from you!
NY
Review 1
Vote 1
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My hair color:Light Blonde
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
Very Disappointed !
8 years ago
I just purchased two Matte-Matic pencils tonight and couldn’t wait to try them. The tip broke off the first one as soon as I applied it. The second one was empty! No lead was in the tube. I am returning them to Walmart tomorrow.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
8 years ago
L'Oreal Consumer Care
Hi Arri, thank you for sharing your experience with our Infallible Matte-Matic Liner. We are sorry to hear this happened! If you have any other concerns with these products, please call us at 1-800-322-2036. We appreciate your feedback!
Orlando
Review 1
Votes 5
Age:25 to 34
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Fair
My undertone:Neutral Undertone
1 out of 5 stars.
Very uncomfortable application
8 years ago
This is the worst eye liner I have ever purchased. I am very disappointed in this product. First, when I bought it, the whole eye liner pencil core fell out. Second, application was not smooth at all. It would not glide on to my eye lid. I had to apply a lot of pressure to get it to go on my lid. Also, it was not dark or a smooth line over my lid. This eyeliner is not worth spending the money on. I won't be buying Loreal eye products in the future.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
8 years ago
L'oreal Consumer Care
Hello! We are sorry to hear that you had this experience and we would like to assist you the best way that we can. Please give us a call at 800-322-2036 and provide reference #04696768. We look forward to your call.
airmont
Reviews 8
Vote 1
Age:35 to 44
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Light
My undertone:Warm Undertone
5 out of 5 stars.
excellent
8 years ago
it is an excellent product! No complaints what so ever!
Would you purchase this again:Yes
Yes, I recommend this product.
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 5.0 out of 5
Review 1
Votes 3
1 out of 5 stars.
omg please do not buy this
8 years ago
I bought this just 5 minutes ago. I was so horrified at how unusable this product was I decided to write this review.
Overall, the pencil is so dry and it cannot be applied to the eye and as I keep trying to make it work it literally crumbles.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Response from L'Oreal:
8 years ago
L'Oreal
Hi alliny! We are sorry to hear that this has happened and would be happy to assist you further. Please call us at 1-800-322-2036 and provide your reference number: 4668232. We are open Monday to Friday 9am to 5:30pm EST. We look forward to hearing from you!
Colorado
Review 1
Votes 3
Age:25 to 34
Gender:Female
My eye color:Hazel
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Big Waste
8 years ago
This eyeliner does not glide on. It is dry and crumbles. Wish I would have read reviews before I bought!
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
8 years ago
L'Oreal Consumer Care
Hi Callie22! Thank you for reviewing our Matte-Matic Liner! We are sorry to hear the product does not meet your expectations. We would like to hear more about your experience. Please call us at 1-800-322-2036 and provide the reference number 04631902. If possible, please have the product with you when calling. We look forward to hearing from you!
San Antonio
Reviews 2
Vote 1
Age:55 to 64
Gender:Female
1 out of 5 stars.
Terrible
8 years ago
I bought this a couple months ago and kept trying to use it. It doesn't 'glide' on. In fact, with a lot of rubbing and pulling it still barely goes on. Threw it out this morning.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
8 years ago
L'Oreal Consumer Care
Hi there! Thank you for your feedback on our Matte-Matic Liner. We are sorry to hear that you had this experience. We will forward along your comments and concerns!
Niagara Falls, NY
Review 1
Votes 2
Age:65 or over
Gender:Female
My eye color:Light Brown
My hair color:Dark Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Horrible Eye Liner
8 years ago
As a loyal customer of L'Oreal products, I was expecting this to be of the same quality I usually experience with L'Oreal. However, it is not the case with this eyeliner. It worked okay for a while, but it's now so dry it is painful to apply. I would definitely not recommend this eyeliner.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Iowa, USA
Review 1
Vote 1
Age:25 to 34
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
TERRIBLE - WORSE PIECE OF JUNK EVER.
8 years ago
This pencil is complete junk. DO NOT WASTE YOUR MONEY. It is impossible to use this pencil without it crumbling to pieces - that's whether you are applying it to your eye or just trying to sharpen the pencil. I will never buy another loreal product again.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
8 years ago
Consumer Care Center
Hi acwitthoft! Thank you for sharing with us some feedback on our Matte- Matic Liner. We are sorry to hear that this product was difficult to use. We would love to help! Please call our toll free guideline number (800)-322-2036 and provide reference number 04089713. We look forward to your call!
Chicago, IL, United States
Review 1
Votes 18
Age:18 to 24
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
Not sharp
8 years ago
I recently got this with high hopes that the eyeliner would surpass my expectations. The formula is great. BUT, the eyeliner is not sharp at all! It is blunt and nit good for cat eyes. Although it says it's self-sharpening, it is not. Disappointing.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Green Bay, WI, United States
Review 1
Vote 1
Age:65 or over
Gender:Female
My eye color:Hazel
My hair color:Light Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Harsh
8 years ago
I bought this within the last month since L'Oreal has a good reputation, but it felt like pencil lead trying to put it on my eyelid. Tried warming it up first and that helped slightly, but I tried a Rimmel similar type eyeliner that was far superior.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
8 years ago
L’Oreal Consumer Care
Hello there Barb52! Thank you for sharing your comments with us on our Infallible Matte-Matic Liner. This should not have happened and we are sorry to hear this. We recommend returning the product to the place of purchase. We hope you can continue to use our products with great satisfaction and in the meantime, try taking a look at our Silkissime Eyeliner. Hope this helps!
Saratoga Springs, NY
Review 1
Votes 0
Age:65 or over
Gender:Female
My eye color:Green
My hair color:Light Blonde
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Worst Eyeliner I've ever used - - -
8 years ago
All my makeup is Loreal - also all haircare products & color all Loreal - - have been for many for years ! I thought I'd try this Matte-Matic Liner and bought two. I have never ever had such a horrible eyeliner in my life - - Since I bought 2, I thought maybe the problems were with just the one - - nope, the second one was just as bad. These liners' point crumbles when using them, ending up with a chunk of liner pencil on your eye, they don't go on smooth at all and yes, skip over your skin pulling it because they are dry. Due to this fact, if you get the liner on at all, it is thick, crumbly and uneven. And it hurts - - very disappointed since I invested in two liners. Am hoping Loreal can rectify this since I am a solid Loreal consumer !
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
8 years ago
L'Oreal Consumer Care
Hi winddrift! Thank you for trying our Infallible Matte-Matic Liners. We are sorry to hear about this experience you had with our products and how they crumbled, did not go on smoothly, were dried out, and left you with thick, uneven results. We would like to get some more information on the liners that you purchased. Please call our toll free number at 1-800-322-2036 Mon-Fri 9:00-5:30 ET. Your reference number will be 03475812.
Durango, CO, United States
Review 1
Votes 0
Age:25 to 34
My eye color:Green
My hair color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Run run runnnn
8 years ago
This like most other L'Oréal liners smudges to your under eye so quick and easily . Usually you can wipe it away and make it work , not with this one! Try rubbing the run off and I think because it's matte it just makes your under eye look black ! I was so happy for about 30 second at how smooth it was to apply but then instantly under my eye. Maybe this product would work for somebody who doesn't moisturize at all . On the other hand they make the best BB Cream
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
8 years ago
ccc
Hi! We are sorry for the experience you had with our liner. Please contact our cosmetics personnel at 1-800-322-2036 M-F 9A-5:30P ET for an alternate suggestion. Thank you.
Orlando, FL, United States
Reviews 2
Votes 0
Age:18 to 24
Gender:Female
My eye color:Dark Brown
My hair color:Black
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Not That Great
8 years ago
I got this product a while ago. However, I'm disappointed considering that I was barely able to use it. The first time was alright. Every time after that, the tip kept breaking off. Also, the color started to have issues appearing. It wasn't a smooth application that I would have liked. You had to keep on rubbing it on your eyelid before it faintly appeared.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
8 years ago
L'Oreal Consumer Care
Hi Marimomo! The gel-cream formula of this liner should definitely glide on the lid smoothly so we are so sorry to hear that you experienced otherwise! We'll be sure to share your comments with others on our team. We'd suggest checking out the Infallible Never Fail liner for a fade proof, long lasting color. You can learn more about this product here: http://tinyurl.com/ybv2aedu
,
Review 1
Votes 2
Age:18 to 24
Gender:Female
5 out of 5 stars.
Great for WATERLINE
8 years ago
Great for waterline. Other people saying it's too dry on their lids, ladies put it on the waterline. It's not even melting off.
Would you purchase this again:Yes
Yes, I recommend this product.
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 5.0 out of 5
,
Review 1
Vote 1
Age:45 to 54
Gender:Female
My eye color:Hazel
My hair color:Light Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Dry.
9 years ago
I wasted my money on this eyeliner... It goes on VERY dry and tugs at my eyelids. I tried it several times and finally had to give up. Not infallible!
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
8 years ago
CCC
Hi Whistler! We are sorry to hear this and appreciate your feedback – the opinions of our consumers are important to us when making decisions about our products and services. Please feel free to call us @ 800-322-2036 M-F 9am-5:30pm EST and give the reference number 03027965. It would help to have the product with you when you call.
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