Hi Bonnie! Thanks for reaching out to us regarding Hydra Fresh Toner. This product does not come with a seal. We will share your comments with our teams.
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
THE Toner to Purchase -- Goodbye, Winter Dryness!!
9 years ago
I was having trouble with winter dryness around my nose and forehead, and a lot of really great moisturizers and exfoliaters (like Ponds, Alba, Olay, or Neutrogena's products) weren't even helping ....
So, I bought this on a whim at the drugstore, it's cleared up my minor forehead acne and completely cleared up the dryness like nothing else I've tried. Doesn't dry out your skin like a typical alcohol/astringent-based toner, smells really great to me, and keeps my skin supple, dewy, & revitalized.
You may still need to follow up with your established moisturizing routine if you have year-round dry skin, but for me and where I live (mid-East Coast), it's a winter issue that this product has cured and beyond. And it's only around $5!
Great job, L'Oréal!
72 people found this helpful
Show Reviews:
Most Helpful Critical Review
1 out of 5 stars.
WHYYYYYYYY!!???
5 years ago
WHY do companies constantly insist on ruining perfectly good products??? I bought the new version thinking it was just an updated look but NO it's not the same product in any way!! The ingredients are different, the feel is different, the performance is different. How rude and misleading to loyal customers, they kept the same name and changed everything about it. So sick of companies constantly doing things like this.
87 people found this helpful
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Non-Incentivised Reviews
1 to 8 of 162 Reviews.
1 – 8 of 162 Reviews
Most Recent
California
Review 1
Votes 3
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
4 out of 5 stars.
PERFECTION IN A BOTTLE
11 months ago
I’ve had a lot of people ask about my skin care routine & this is definitely in mine! I hope people understand that drinking water is the most important part of any skin care routine. L’Oreal Hydra Fresh toner, I will never go without again. The only negative that I’ve found on this product is the dispensing. I make a mess every single time I pour it out. I wish it came in a pump & had a a more aesthetically pleasing container. But I adore the product. It’s really top notch and my skin is so supple. I even put it on my hands, neck and my bosom area.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 3
Age:45 to 54
Gender:Female
My eye color:Green
My hair color:Auburn
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
Fantastic
a year ago
I think this is a fantastic product. Hydrates, exfoliates and refreshes my face daily.
Would you purchase this again:Yes
Helpful?
CT
Review 1
Votes 6
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
It is wonderful!!!!!
a year ago
I think it’s a wonderful product, I’m not sure why there are bad reviews. For me it’s moisturizing does not dry me out, I like the smell a lot. Face feels so clean and soft and I even put it on my hands. Leaves if healthy and bright. It’s really true to L’Oreal says!! I remember using this product 10 plus years ago and it was great then, I don’t think they changed anything about it except for the packaging. You just have to be careful because a lot comes out but it’s no big deal. This is a great product and I will continue to repurchase!!!
Would you purchase this again:Yes
Helpful?
Georgia
Review 1
Votes 5
Age:35 to 44
Gender:Male
My eye color:Blue
My hair color:Dark Blonde
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
I’m not mad. I’m just disappointed.
a year ago
I’m now learning that I’m not alone in noticing that the toner that had been purchasing for years was suddenly different one day. I used to love it, but now I don’t like the way it feels or performs. The only good to come from that decision was that it pushed me to try a couple store brand versions, and I discovered that they didn’t change their formula, and it’s much closer to the old product.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hello there! Thank you for giving HydraFresh Toner a try. We are sorry to hear that it did not meet your expectations. We appreciate your feedback because the opinion of our consumers are important to us. We assure you we will be passing your comments along for consideration.
Review 1
Votes 8
1 out of 5 stars.
terrible baste on reviews
2 years ago
I'm almost out of the HydraFresh Toner and was going to order more, until I read the reviews. I will try another brand. The information said "new bottle but same formula', which is obviously incorrect after reading the reviews. Hopefully, you will return to the original formula. You never mentioned the reason that the new formula was cheaper to make,
Helpful?
NJ
Review 1
Votes 6
Age:25 to 34
Gender:Female
My eye color:Dark Brown
My hair color:Darkest Brown
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
Really good!
2 years ago
I had never tried the old formula but the new one is so good omg!!!! So at first it burnt when I put it on the first three days bc my skin was sensitive and damaged from over cleansing prior to using this toner. After three days of no harsh cleansing and using this toner with a gentle face wash my skin is clear and glowing. I use this toner by putting some in my hands and applying to my face bc it reminds me of a lotion toner. Lotion toners are better than using a cotton pad bc a cotton bad scrapes the skin and can dry it out. I learned the hard way after years of it. So..I basically apply a little in my palms and spread all over and add my moisturizer. It sinks it after a while and feels really good. I only use it at night. A little goes a long way, if you use too much it will feel bad, that’s normal bc all products feel bad if you add too much.
Would you purchase this again:Yes
Helpful?
Ks
Review 1
Votes 16
Age:35 to 44
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Fair
My undertone:Cool Undertone
1 out of 5 stars.
BRING BACK THE OLD FORMULA!!
2 years ago
I'm with the majority of reviewers on here. My mom and I both have used HydraFresh for 2.5 decades now. It was one of the only toners that worked for my sensitive skin and the light scent didn't bother my nose or cause my migraines to flare up. The new formula is horrible. It's thick, oily feeling, leaves a sticky residue and doesn't dispense well. The scent is atrocious. Something reminiscent of jasmine but not a light nice smelling jasmine. A very strong perfume scent. It burnt my skin and I had to rinse it off. I tried to give it the benefit of the doubt and kept using it only for my skin to break out in dry patches. Which is crazy for a formula that claims to be non-drying. This formula is NOTHING like the old formula. In any way, shape or form. I've had to switch brands entirely and while what I'm using now works okay, it's not the same as the old formula HydraFresh. You would think with this many reviews, L'Oreal would think about bringing back the old formula. Definitely lost a loyal customer here and from reviews, I'm not the only one.
Would you purchase this again:No
Helpful?
Review 1
Votes 4
5 out of 5 stars.
I keep coming back to this toner
2 years ago
I have tried more than 5 different brands of toners, even the 100,00 ones but this one always works better for me
Helpful?
1 – 8 of 162 Reviews
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
THE Toner to Purchase -- Goodbye, Winter Dryness!!
9 years ago
I was having trouble with winter dryness around my nose and forehead, and a lot of really great moisturizers and exfoliaters (like Ponds, Alba, Olay, or Neutrogena's products) weren't even helping ....
So, I bought this on a whim at the drugstore, it's cleared up my minor forehead acne and completely cleared up the dryness like nothing else I've tried. Doesn't dry out your skin like a typical alcohol/astringent-based toner, smells really great to me, and keeps my skin supple, dewy, & revitalized.
You may still need to follow up with your established moisturizing routine if you have year-round dry skin, but for me and where I live (mid-East Coast), it's a winter issue that this product has cured and beyond. And it's only around $5!
Great job, L'Oréal!
72 people found this helpful
Show Reviews:
Most Helpful Critical Review
1 out of 5 stars.
WHYYYYYYYY!!???
5 years ago
WHY do companies constantly insist on ruining perfectly good products??? I bought the new version thinking it was just an updated look but NO it's not the same product in any way!! The ingredients are different, the feel is different, the performance is different. How rude and misleading to loyal customers, they kept the same name and changed everything about it. So sick of companies constantly doing things like this.
87 people found this helpful
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Non-Incentivised Reviews
9 to 38 of 162 Reviews.
9 – 38 of 162 Reviews
Most Recent
Philadelphia
Review 1
Votes 6
Age:55 to 64
Gender:Female
2 out of 5 stars.
Fixing things that don't need fixing
2 years ago
I have used L'Oreal toner for decades. The new bottle is terrible - the toner squirts out all over the place. The toner is a new formula, alcohol free. It's ok, but I much prefer the old formula. Why not offer both? I will look for another brand.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 years ago
CeraVe
Hi There. We are really sorry that you dislike the new packaging and formula of our HydraFresh Toner. Your feedback is very important to us because it helps us to improve. We will be sure to share your valuable comments to others in our company. We hope that you continue to use all our other products with great success!
Dublin, VA
Review 1
Votes 9
Age:35 to 44
Gender:Female
My hair color:Auburn
My complexion:Light
My undertone:Warm Undertone
1 out of 5 stars.
HORRIBLE FORMULA CHANGE
2 years ago
The new formula is AWFUL! I loved the old formula, this is absolutely horrible. Its sticky and burned my face and I don't have sensitive skin. It smells horrible. And it's very misleading to put it in a pink bottle when the new formula is clear, thick, oily, and weirdly sticky.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hello JessieB. We are sorry to hear about the experience you had with HydraFresh-Toner. We would like to speak with you directly about it. Please give us a call at 800-322-2036 M-F 9:00 am – 5:30 pm ET. Give the rep the reference number 27911157. We look forward to hearing from you
TN
Review 1
Votes 7
Age:65 or over
Gender:Female
1 out of 5 stars.
Does not have a particularly pleasing fragrance.
2 years ago
Fragrance not nearly as nice as it used to be. Don't like the new bottle with the flip top cap. Preferred the origianl bottle with the round cap.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Greetings! We appreciate your feedback regarding the HydraFresh-Toner. We highly value our customers' opinions and suggestions as they serve as crucial inputs to enhance the quality of our products and services. Rest assured that we have shared your valuable comments with our team for further evaluation. Thank you for taking the time to provide us with your feedback.
Englewood florida
Review 1
Votes 5
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Black
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
This will be my tonic for life
2 years ago
My skin is oily and combination, I tried many creams and toners to hydrate my skin, but they caused excess oiliness and acne, I used everything, and I finally found this toner, it hydrates me without greasing my skin, it leaves me with a natural glow . and the smell is perfect, it feels so fresh, I hope they never change their formula. Thank you
Would you purchase this again:Yes
Helpful?
Reviews 2
Votes 5
Age:45 to 54
Gender:Female
My eye color:Green
My hair color:Medium Brown
My complexion:Fair
My undertone:Cool Undertone
5 out of 5 stars.
Gentle and Refreshing
3 years ago
I've been a longtime fan of L'Oreal since the original HydraFresh line came out. As I have come to expect from this line of products, this toner is gentle, refreshing, and has a light, uplifting citrus-y scent. I have sensitive skin and do not do well with fancy, pricey skincare lines promising magical results, so I've learned to just use what I like, because there's a reason I like it, meaning it refreshes my skin and doesn't cause any irritation. Also affordable, accessible, and enjoyable to use. I would love to see an expansion of this line return to the lineup in the future.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 11
1 out of 5 stars.
Hydrafresh toner
3 years ago
Please go back to the old formula. I'm having to change brands.
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi there! Thank you for reaching out about our HydraFresh Toner. It is possible that minor changes have been made in the formula of a product; however, the performance should meet or exceed previous results and may not be noticeable at all. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always accurate listing. We hope this helps!
Review 1
Votes 3
5 out of 5 stars.
Just love it
3 years ago
Been using it for 7yrs and I’m in love how my face feels after. Freshness, clean, and beautiful.
Helpful?
Review 1
Votes 13
1 out of 5 stars.
Never again
3 years ago
I don’t know or care why they changed the formula. It sucks. I had to switch brands to cera ve. So angry …
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hello there! We are sorry to hear you did not get the results you were expecting while using the HydraFresh-Toner. We understand how frustrating this can be. We will forward your feedback to our team. Thank you!
Reviews 2
Votes 16
1 out of 5 stars.
Not the great original product!
3 years ago
I agree with most reviewers that this new toner formula is horrible! I bought the last 4 bottles of the original toner at the drug store after buying a bottle of the new one, not knowing that it had changed. It is oily, thick, and very smelly. It slightly burned my skin and I had to wash it off. The new bottle is misleading, as it looks like the same product with the same name and color.....but the bottle is pink, not the product! I don't understand why L'Oreal would change such a great toner!
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi there deeceebee! We appreciate you reaching out about our HydraFresh Toner. We are sorry to hear that this caused a reaction. We want to look into this issue further. Please contact us at 800-322-2036, M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #25778517. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
Review 1
Votes 8
1 out of 5 stars.
Drying! Sticky!
3 years ago
It was recommended while shopping and I wish I checked online first. Worst toner ever. Skin felt absolutely dry and weirdly sticky. Consistency is a bit oily. Just don't buy.
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hello Rhonda! Thank you for trying our Hydra Fresh Toner! We are very sorry to hear that the product was not suitable for your skin. Your feedback is very important to us and we will be sure to pass along your comments to our team.
Stamford, CT
Review 1
Votes 16
Age:25 to 34
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Bummed about the new formula
3 years ago
I am also one of the many people who liked the old formula better. I found this product either the beginning of 2022 or late 2021 and was using it up until the new formula came out. I tried one with the new formula and I thought I had bought the wrong product, it was so different. The old one worked wonders on my sensitive skin, it was lightweight and gentle. This isn't the first time L'Oreal has discontinued one of my favorite products. I do believe it needed a packaging face lift but the formula was great. I'm bummed I have to find a new toner.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi there Kaitlin! Thank you for sharing your experience with the new HydraFresh Toner. We wish you could see the results you got with the original version. This gentle, nondrying formula refreshes and softens skin, revealing a smoother, brighter complexion and leaving skin smooth and supple. Beta Hydroxy Acid gently sweeps away dull, tired skin while Pro-Vitamin B5 helps protect against moisture loss. 99% alcohol free. Dermatologist tested for gentleness. If you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 9 AM to 5:30 PM ET M - F
Tennessee
Review 1
Votes 4
Age:35 to 44
Gender:Female
My eye color:Blue
My hair color:Light Blonde
My complexion:Fair
My undertone:Neutral Undertone
5 out of 5 stars.
Love!
3 years ago
This is a new product to me. I love it. It removes leftover makeup and moisturizes my face at the same time. I actually love the smell. It reminds me of a much more expensive product. I will purchase again.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 13
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My hair color:Darkest Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
I want the old formula back!
3 years ago
I’ve been buying this toner for years! Nothing needs to change about the old formula and style, nothing! Zero! Nadda. Why you ruin a good product??
Just give me back my old formula.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hello Forest sunset! We are sorry to hear you did not get the results you were expecting while using the HydraFresh-Toner. We understand how frustrating this can be. We will forward your feedback to our team. Thank you!
Review 1
Votes 13
1 out of 5 stars.
Bring back the old formula
3 years ago
I agree with the other reviewers:
Never ceases to be amazing how companies decide to muck about with a great product and ruin it.
I used this toner for YEARS, my skin loved it. Rationed the last bottle, It wasn't too drying, didn't upset sensitive skin, lighly scented.
The new formula is slick and smelly and doesn't work.
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi there! We are sorry to hear our HydraFresh-Toner did not meet your expectation. We understand how fustrating this can be when a product does not give you the result that you had hoped. We appreciate you sharing your personal feedback with us and will pass it along to our team. We hope you continue to try our products in the future!
Annandale, VA
Review 1
Votes 10
Age:45 to 54
Gender:Female
My eye color:Hazel
My hair color:Auburn
My complexion:Light
My undertone:Warm Undertone
1 out of 5 stars.
Please bring back original version!!!!
3 years ago
I have used and loved this product for over 10 years. I recently had to buy a fresh bottle and was extremely disappointed. The product now literally stinks, as opposed to the light floral scent it had before) and leaves my skin dry. I am extremely sensitive to smells and I cannot take this new scent. And the product itself does not work as well as it once did. Please bring back to former product, which was fabulous. There was no need to change it. Please listen to your customers, who would still happily buy the original version.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi there Mindy! We can see this wouldn’t be the result you were hoping for…And as consumers, we do understand how disappointing and frustrating it may be when a product that has worked so well for you in the past is no longer available. Thank you for letting us know what features in the updated version of the Hydra Fresh Toner don’t suit you. We will certainly share these comments with the marketing team. If you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 M-F 9 am-5:30 pm ET
Review 1
Votes 12
1 out of 5 stars.
Horrible, rating ZERO. Buy again NO
3 years ago
I just tried the new hydra fresh toner. You’ve changed this product for the worse. It smells horrible instead of the soft rose scent it had. It’s so sticky and slimy I had to wash twice with soap and water to get it off, and I never use soap on my face. It doesn’t soak into a cotton pad it rolls off of it. I’m tired of companies that Change a product that was great the way it was. This makes me distrust and maybe it’s time to find another company. I rate this product zero.
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi there!
We are sorry for your experience with our HydraFresh-Toner. We are always looking for ways to improve our products and services. Feedback such as yours helps us improve our products performance and is greatly appreciated. Your comments will be passed along to others in our company for consideration. We recommend trying our Revitalift Derm Intensives 5 Percent Glycolic Acid Peeling Toner, 6.0 fl oz that can be found here: https://tinyurl.com/22ngjadb. We have documented your experience and we hope you can use our products with great success in the future.
Augusta GA
Review 1
Votes 9
Age:65 or over
Gender:Female
My eye color:Hazel
My hair color:Bleach Blonde
My complexion:Fair
My undertone:Neutral Undertone
1 out of 5 stars.
Very disappointed with new formulated skin toner.
3 years ago
I was extremely disappointed with my last purchase -- new bottle but the toner itself is nothing like the original. Ingredients obviously aren't the same. My face felt sticky and gooey after using it. I will never ever purchase this product again and threw it down the drain. Please seriously consider remanufacturing the original facial toner if you want to retain loyal customers.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hello Nana936! We are sorry to hear you did not get the results you were expecting while using the HydraFresh-Toner. We understand how frustrating this can be. We will forward your feedback to our team. Thank you!
Montana
Review 1
Votes 10
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Medium Brown
My complexion:Light
My undertone:Warm Undertone
1 out of 5 stars.
WHAT DID YOU DO TO HYDRAFRESH TONER???!!!!!!
3 years ago
Obviously, you have changed the product but not indicated as such on the labeling.
The bottle is different. That's fine.
The scent, which acceptable, isn't the same. The original product had a beautiful feminine scent. The new one smells like pine needles, and I suspect it's an attempt to go unisex and attract males too?
As I read in other reviews, the product itself is quite different. It makes me think more of micellar water. I use toner AFTER my cleanser, not as a cleanser. I'm not sure what this thick, oily liquid is supposed to be or do.
PLEASE BRING BACK ORIGINAL HYDRAFRESH TONER that was sold in a rounded bottle. Please don't be afraid to market to feminine women who don't need all the changes! Thank you!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi, Thank you for reaching out and sharing your comments on the Hydra Fresh Toner. Feedback from our consumers is very important to us and helps us improve all of our products! We apologize that you did not end up liking this product and appreciate you sharing your experience. We thank you for giving this product a try as we will be passing on your comments to others in our team. We hope you continue using our products!
London
Review 1
Votes 8
Age:25 to 34
Gender:Female
My eye color:Blue
My hair color:Light Brown
My complexion:Fair
My undertone:Neutral Undertone
5 out of 5 stars.
Still the best for my ultra sensitive skin
3 years ago
Apparently, L'Oreal is the only brand for my skin and hair type and this hydra-fresh toner has been my only "toner" since I was 15! Yes, the formula has obviously changed but it is still GREAT and unlike other respected reviewers I love the smell ... while it is certainly thicker, it is not "sticky" ..... I still love it. Just please .... the "bottle" thing is an absolute downgrade and not aesthetically even comparable to the previous one! Please bring it back
Would you purchase this again:Yes
Helpful?
Colorado
Review 1
Votes 7
Age:65 or over
Gender:Female
1 out of 5 stars.
I want my old hydra fresh toner back!
3 years ago
I’ve used Hydra Fresh Toner for many years and recommended it all the women in my life!! The last time I bought a bottle, I thought that only the bottle had changed. I was wrong, and VERY disappointed. It feels thicker, almost slimy and smells like perfume. It rolls off my cotton pad, and my hands need rinsed after contact. My face feels sticky and tight after it dries. I really want my light, refreshing old formula back! I will not be recommending this product, or buying it again.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi there! We appreciate your feedback on the HydraFresh-Toner. We are sorry to hear about your experience with this product. We will be sure to pass your comments along to our development team as we are always looking to improve the experience of our consumers when using our products. We hope you can try out some of our other products and find better results!
New Jersey
Review 1
Votes 7
Age:35 to 44
Gender:Female
My eye color:Green
My hair color:Auburn
My complexion:Light
My undertone:Cool Undertone
2 out of 5 stars.
New formula is sub-par to the original
4 years ago
Just as many have said the New formula is too thick of a consistency, it ran off my cotton ball as well and it also leaves my face feeling sticky. The old formula left me a "fresh" feeling worthy of the name HydraFresh; this new version doesn't. I too as many have said have used this toner for years and also would recommend. I will finish the 2 bottles I bought with the hopes that the effect will be the same; time will tell. Please consider reverting back to original formula; thank you.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
Consumer Care Center
Hey There! Thank you for sharing your experience with our HydraFresh-Toner . We are sorry to hear that it is very thick. Feedback from our consumers are important and helps us improve our products. We recommend trying our Revitalift Derm Intensives 5 Percent Glycolic Acid Peeling Toner, 6.0 fl oz. to smooth skin texture and reveal glowing skin. Gentle, daily-use formula with Pure Glycolic Acid to remove dead skin cells and Aloe Vera to soothe. Appearance of dark spots is reduced overtime. Fragrance Free, Alcohol Free, Paraben Free, Allergy Tested.We hope that you try it soon and continue to use our products.
Atlanta, Ga
Review 1
Votes 6
Age:45 to 54
Gender:Female
My eye color:Hazel
My hair color:Light Brown
My complexion:Light
1 out of 5 stars.
Please Revert Back to Original
4 years ago
Like everyone in the recent reviews, I have used this toner for years and just thought the packaging had changed. The new formula is not a thing like the original. It is thick and runs off the cotton pad. It feels slimy and makes my face sticky. Please go back to the original toner formula.
Would you purchase this again:No
Helpful?
Review 1
Votes 6
1 out of 5 stars.
Changed for the worse
4 years ago
This used to be a very good product, I have used it for years, but recently they changed it and I'll not be using it again. It is thicker, and has an odor that is not pleasant. Plus, the new packaging is worse, the lid broke off the first time I used it. Too bad, it was a really good product before.
Would you purchase this again:No
Helpful?
Ogdensburg, NY
Review 1
Votes 4
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My hair color:Medium Blonde
My complexion:Medium
My undertone:Warm Undertone
2 out of 5 stars.
Please revert to previous Vit B formula
4 years ago
I've been buying, using and recommending L'Oreal Face Toner for years! I always have 5-10 bottles ahead to ensure I don't run out and I give as beauty basket gifts as well. This new formula is very disappointing! I don't like the serum-like consistency nor do I like the fragrance. It doesn't leave my face feeling toned. It feels sticky. Please consider reverting back to the wonderful formula that worked so well! Thank you!
Helpful?
Atlanta, GA
Review 1
Votes 8
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Deep
My undertone:Neutral Undertone
1 out of 5 stars.
Never Again!!!
4 years ago
This has been my goto facial toner for more than a decade. Like so many, I thought that the packaging changed and the product stayed the same. No such luck! I will never buy this again!
It is completely different, and not in a good way. The consistency is thick. It rolls off the cotton ball instead of being absorbed. It goes on your face with almost a gel-like quality, not the fluidity of a liquid. The fragrance is strong, for a toner, and reminds me of men's cologne. I wash my hands after applying it because I feel it leaves a residue.
Please go back to the old formula. If not, time to find something new.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
Consumer Care Center
Hi there! Thank you for trying our Hydra Fresh-Toner. Our consumers feedback is always appreciated and valued. We understand how frustrating it can be when a product does not perform the way you expect it to. We will be relaying this information to our product development team for further review. We also would like to recommend you our Revitalift Derm Intensives 5 Percent Glycolic Acid Peeling Toner, 6.0 fl oz. to smooth skin texture and reveal glowing skin. Gentle, daily-use formula with Pure Glycolic Acid to remove dead skin cells and Aloe Vera to soothe. Appearance of dark spots is reduced overtime. Fragrance Free, Alcohol Free, Paraben Free, Allergy Tested. Hope that you try it soon and continue to use our products.
Marietta, Ga
Review 1
Votes 6
Age:45 to 54
Gender:Female
My eye color:Green
My hair color:Medium Brown
My complexion:Light
My undertone:Warm Undertone
1 out of 5 stars.
Updated Not Better
4 years ago
I have been using the prior version of Hydrafresh for several, several years and loved it. I do not like the new change to the Hydrafresh. It does not smell as good, and it feels slimy going on and does not exfoliate. I have been able to find the old ones until now, so I guess I will have to find something else unless L’Oréal reverts it back. Newer and updated does not equal better.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
Consumer Care Center
Hi there! Thank you for sharing your experience with our HydraFresh Toner. We strive to provide the highest quality products for our consumers and want to know whenever something doesn't meet your expectations. Your feedback helps us to improve and has been shared with others in the company. We sincerely hope you will find another one of our products that provides you with better results!
Chicago IL
Review 1
Votes 5
Age:65 or over
Gender:Female
1 out of 5 stars.
So sad
4 years ago
I have used the old version of this toner for as long as I can remember and loved it. It was gentle on my ultra-sensitive skin and felt great. This version is sticky, irritating and has a strong smell that stays. I have to agree with many reviewers and say bring back the old version!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
Consumer Care Center
Hi there! We’re sorry to hear our HydraFresh Toner did not meet your expectations. Feedback is important to us and want to know whenever something doesn't meet your expectations. We will be sure to share your comments with others in the company. We hope you can continue to use try our products with confidence and satisfaction!
Phoenix, AZ
Review 1
Votes 3
Age:65 or over
Gender:Female
My eye color:Green
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Disappointed in the new Hydra Fresh Toner
4 years ago
I agree with the below posts about the new version of Hydra Fresh Toner. The consistency and smell are different. I loved the old one! I won't be buying the new one!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
Consumer Care Center
Hi there! We appreciate you taking the time to share your feedback with our HydraFresh-Toner. We are so sorry to hear that it did not meet your expectations. We understand how frustrating this can be. We will be sure to pass your comments along to the team for consideration. We hope you will continue to use our products with greater success in the future!
Michihan
Review 1
Votes 4
Age:45 to 54
Gender:Female
My eye color:Blue
My hair color:Light Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Terrible terrible terrible
4 years ago
Why why why change the old formula. I hadn’t realized the formula changed and I bought two bottles for a bogo deal. Now I’m stuck with some perfumy syrup to put on my face. Why did you change the formula?!? Disgusting mess.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
Consumer Care Center
Hi there! Thank you for sharing your feedback on our HydraFresh-Toner. We are so sorry to hear that it did not meet your expectations. We understand how frustrating this can be. We will be sure to pass your comments along to the team for consideration. We hope you will continue to use our products with greater success in the future!
Wisconsin
Review 1
Votes 3
Age:65 or over
Gender:Female
2 out of 5 stars.
Why did they change the formula?
4 years ago
I have been using Hydra Fresh Toner for years & even got my husband to use it to help control his oily skin. Well, I just bought the new redesigned bottle (which I'm okay with) but was surprised to find the product itself has been "redesigned" as well. It has a gel-like texture and an undesirable fragrance, whereas the previous formula felt and smelled fresh. Please admit your error and bring back the previous formula. Unlike this change, please make a media fanfare about the change back, because I will be searching for and using another product until then.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
Consumer Care Center
Hi there!
We are sorry for your experience with our HydraFresh-Toner. We are always looking for ways to improve our products and services. Feedback such as yours helps us improve our products performance and is greatly appreciated. Your comments will be passed along to others in our company for consideration. We have documented your experience and we hope you can use our products with great success in the future.
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