Hi Bobear, Thanks for sharing your disappointment regarding the Voluminous Smoldering Liner being discontinued. We know how disappointing this is! We will pass your comments along! Thanks for your interest in L'Oréal!
Reviews
Most Helpful Favourable Review
4 out of 5 stars.
Love the smoothness
a year ago
I use this. But I really need a dark brown and I can't find it. I have white hair and the black looks a little harsh. Please make a dark brown like you have in the past. Thank you!
Deena
49 people found this helpful
Show Reviews:
Most Helpful Critical Review
1 out of 5 stars.
Love this eyeliner, but black IS UNACCEPTABLE!!
a year ago
It's so unprofessional that the Smoldering Eyeliner can't be brought back in brown. Natural blondes cannot wear black; it looks tacky and cheap! Why are you disappointing SO MANY of your customers?????
40 people found this helpful
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Non-Incentivised Reviews
1 to 8 of 104 Reviews.
1 – 8 of 104 Reviews
Most Recent
FL
Review 1
Vote 1
Age:25 to 34
Gender:Female
My eye color:Dark Brown
My hair color:Darkest Brown
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
Love it🧡
3 months ago
10/10 product.
I’m obsessed with black eye liner and so far this one has been my favorite.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 2
5 out of 5 stars.
Good product, wrong color
4 months ago
Agree with other reviewers! I need this in gray! Black is too dark. The other gray pencils don’t work as well.
Helpful?
Moses Lake, Wa
Review 1
Votes 11
Age:25 to 34
Gender:Female
My eye color:Blue
My hair color:Auburn
My complexion:Fair
My undertone:Cool Undertone
1 out of 5 stars.
Please bring back this product back in brown
5 months ago
I am not happy at all that the brown version of this eyeliner was discontinued. This was a big mistake on Loreal's part because it was very popular everywhere!!!! Please listen to your customers and bring this back. It was my favorite eyeliner because it went on easy and you could sharpen it and brown was the best color for it! I used this also as an eyebrow liner!! Contact the CEO and tell them Loreal! Listen to us, bring this back now!
Would you purchase this again:Yes
Helpful?
Response from L'Oreal:
5 months ago
LeCare
Hi Witchylady there! Thank you for reaching out to us about the Smoldering Liner. We understand how disappointing it is when your favorite shade has been discontinued and is no longer available to purchase. We will be sure to pass along your feedback about our Smoldering Liner with others in our company. We hope that you continue to explore our other products with confidence and satisfaction in the future!
Review 1
Votes 8
1 out of 5 stars.
Good product but only producing one color is poor
6 months ago
Why don't you make this in brown? Older women do not look good in the black. It is too severe. Please produce this product in a shade older women can enjoy and use!
Helpful?
Response from L'Oreal:
6 months ago
LeCare
Hi none! Thanks for reaching out. about the available colors in the Smoldering Liner. This old favorite used to come in other colors, including brown, however, over the years we have discontinued all but the most popular colors, which are the 2 blacks. But we do get that black is not the best liner look for everyone! Take a look at the Never Fail Liner in the shade brown shade. We hope you give it a try and love your results!
Review 1
Votes 5
4 out of 5 stars.
Great product, but miss color options
6 months ago
I love the product and the formula. Very easy to apply and smudge. I am missing the brown one I had. Please bring back the brown at least🥺 but the Grey was beautiful too🙏
Helpful?
Review 1
Votes 5
5 out of 5 stars.
Brown is the best
6 months ago
Black does not look good on me but I’m REALLY REALLY missing the brown, it was the absolute best. Please bring it back
Helpful?
Review 1
Votes 6
2 out of 5 stars.
Bring back the Smoldering eyeliner in Brown
7 months ago
You have so many people wanting the brown back. Black doesn’t look good on everybody. It’s almost like you don’t care to lose business because all you say is that you appreciate your customer’s feedback and will let your team know our concerns, but you don’t bring back a product that so many loved. Why???
Helpful?
Response from L'Oreal:
7 months ago
LeCare
Hello! We completely understand your frustration that our Smoldering Liner isn't available in brown black, and we've certainly shared your valuable feedback with our team. If you're looking for alternative eyeliner options in brown, you can discover them right here: https://tinyurl.com/26e4qv8e. Thank you for sharing your thoughts - we hope you find something new to adore at L'Oréal Paris!
Review 1
Votes 10
3 out of 5 stars.
BEST PENCIL IN BROWN
8 months ago
PLEASE PLEASE PLEASE BRING BACK BROWN. I have wasted so much money trying other products. Your brown was the best.
Helpful?
Response from L'Oreal:
8 months ago
LeCare
Hi Cocoa bean, We appreciate your comment and will be sharing them with the rest of our team for consideration. As consumers ourselves, we understand how disappointing it can be when an old favorite is no longer available. We are sorry for any inconvenience.
1 – 8 of 104 Reviews
Reviews
Most Helpful Favourable Review
4 out of 5 stars.
Love the smoothness
a year ago
I use this. But I really need a dark brown and I can't find it. I have white hair and the black looks a little harsh. Please make a dark brown like you have in the past. Thank you!
Deena
49 people found this helpful
Show Reviews:
Most Helpful Critical Review
1 out of 5 stars.
Love this eyeliner, but black IS UNACCEPTABLE!!
a year ago
It's so unprofessional that the Smoldering Eyeliner can't be brought back in brown. Natural blondes cannot wear black; it looks tacky and cheap! Why are you disappointing SO MANY of your customers?????
40 people found this helpful
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Filter Reviews
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My undertone:
Locale
Non-Incentivised Reviews
9 to 38 of 104 Reviews.
9 – 38 of 104 Reviews
Most Recent
Corryton, TN
Review 1
Votes 6
Age:65 or over
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Medium
My undertone:Warm Undertone
3 out of 5 stars.
Loved the brown!
10 months ago
Please, please, please bring back the brown. The black is just too harsh for me — I used the brown for years and it was the best!
Would you purchase this again:Yes
Helpful?
Response from L'Oreal:
10 months ago
LeCare
Hi Trnonna! Thank you for reaching out to us about the Smoldering Liner in the brown shade. We appreciate your comment and will be sharing them with the rest of our team for consideration. As consumers ourselves, we understand how disappointing it can be when an old favorite is no longer available. We are sorry for the inconvenience this has caused. We invite you to explore our other Liners, that do have a brown shade like our Pro-Last Waterproof Eyeliner Pencil. We hope you give it a try and love your results!
Review 1
Votes 0
5 out of 5 stars.
Love this! Make more colors!
11 months ago
For those of us who create a smoky eye with eyeliner, this is the BEST! It allows you to smudge without pulling on the eyelid skin and get the smoke further up the lid in a targeted area without making a mess.I came here to look for more colors! As others have noted,, brown and charcoal would be very useful;I don't wear black in summer. Purple and navy would also be incredible! I would buy them all.
Helpful?
Review 1
Votes 4
3 out of 5 stars.
Please bring back the Charcoal Gray!!!
11 months ago
I agree with others, please bring back the charcoal gray!!!
Helpful?
Response from L'Oreal:
11 months ago
LeCare
Hi Michelle S! We are sorry to hear that your favorite shade Charcoal Gray in the Smoldering Liner are no longer available, We appreciate your comment and will be sharing them with the rest of our team for consideration. As consumers ourselves, we understand how disappointing it can be when an old favorite is no longer available. We will share your feedback with the rest of our team and we hope that you will continue to explore our products with satisfaction.
los Angeles
Review 1
Votes 6
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My hair color:Medium Blonde
My complexion:Light
My undertone:Neutral Undertone
3 out of 5 stars.
Bring back Grey color
a year ago
PLEASE PLEASE PLEASE bring back "Charchoal Grey" to the shopping choices.
The only reason I am giving it 3 stars is bc I can NOT find any grey in L'Oreal Paris Voluminous Smoldering Eyeliner, in Grey color!!!!
Would you purchase this again:Yes
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hi there! Thank you for reaching out about our Voluminous Smoldering Liner. As consumers ourselves we can understand the disappointment when an old favorite is not available. Rest assured, we are forwarding your feedback for consideration. We hope you can continue to use our products in the future with great satisfaction!
Review 1
Votes 8
Age:45 to 54
Gender:Female
My eye color:Hazel
My hair color:Auburn
My complexion:Light
My undertone:Warm Undertone
1 out of 5 stars.
What happened to brown?
a year ago
What happened to brown? This was a perfect eyeliner in the dark brown shade. Not everyone wants to wear black! Bring back brown please.
Would you purchase this again:Yes
Helpful?
Response from L'Oreal:
a year ago
L'Oreal Paris
Hello Monique. Thank you for reaching out about Voluminous Smoldering Liner. We understand how frustrating it can be to have your favorite product or shade has been discontinued. We recommend trying Infallible Pro-Last Waterproof, Up to 24HR Pencil Eyeliner in the shade Brown. We hope you give it a try!
Michigan
Review 1
Votes 12
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My hair color:Light Brown
My complexion:Light
My undertone:Warm Undertone
5 out of 5 stars.
Beautiful but bring back the brown color
a year ago
This eyeliner, but in brown color, was my holy grail. The five stars are given for BROWN, not black that you have now. Why would you discontinue a brown color when it was so popular with many? Black is harsh and looks way too goth-like on many people. Please bring back the brown color, it was beautiful and soft and just perfect.
Would you purchase this again:No
Helpful?
California
Review 1
Votes 16
Age:55 to 64
Gender:Female
My eye color:Hazel
My hair color:Dark Blonde
My complexion:Light
My undertone:Warm Undertone
4 out of 5 stars.
Please bring back Gray and Brown
a year ago
Help!!!! Black doesn’t work for everyone! My Mom and I love the Gray (Gris) and the Brown one. Best eyeliner ever. The black is way too harsh! Reading all the reviews it’s obvious many others would love you to bring back the gray and brown as well.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 9
5 out of 5 stars.
Pls bring back in slate grey
a year ago
Please bring back the slate grey. I’ve used this for decades and there is no pencil liner like it. Like others say - there is something about this one that is uniquely perfect and good. Please return to making this product in the colors that consumers want (for me/ it is slate grey). I’d buy a case of it to last forever if I could just find it. I’ve unsuccessful tried a ton of other liners by L’Oréal and others and it is irreplaceable! Please please start making this in full color options again. Thank you!
Helpful?
Florida
Review 1
Votes 8
Age:18 to 24
Gender:Female
My eye color:Blue
My hair color:Light Blonde
My complexion:Fair
My undertone:Warm Undertone
5 out of 5 stars.
PLS MAKE A BROWN VERSON
a year ago
I love the application, the wear(long lasting) my ONLY COMPLAINT is they only have this in Black?? I NEED a brown shade?!
Would you purchase this again:Yes
Helpful?
Review 1
Votes 3
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Deep
My undertone:Warm Undertone
5 out of 5 stars.
Best eyeliner. Need color options
a year ago
BRING THUS IN BLUE, PURPLE, PINK! Yes, I am screaming because this eyeliner is amazinggggg. I have hooded eyes and it doesn’t budge or smudge.
Would you purchase this again:Yes
Helpful?
Review 1
Votes 14
1 out of 5 stars.
Amazing Liner… in BROWN
a year ago
Please bring back the brown. I have been using it for over 20 years. I have tried other liners and nothing compares to this particular brown liner. All comments are saying it. Please bring it back! I am down to my last nub and not sure what I am going to do when it’s gone.
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hello Racket76, We appreciate your comment and will be sharing them with the rest of our team for consideration. As consumers ourselves, we understand how disappointing it can be when an old favorite is no longer available. We’re sorry for the inconvenience.
Review 1
Votes 11
3 out of 5 stars.
Awesome, but need it in brown!
a year ago
I’ve used your eyeliner pencils since college! Not a better product on the market. There is something about the weight of this pencil that makes it absolutely perfect. Would have given 5 stars if you had not discontinued the brown. Please bring it back!!!
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hi Christine. Thank you for reaching out to L'Oreal regarding the Voluminous Smoldering Liner. We regret that you have been disappointed by our decision to discontinue your favorite product. The opinions of our customers are important to us when making decisions about our products and services. We appreciate your comments, and will be sharing them with others in our company. Please visit our web www.lorealparisusa.com for our current selection of products. We hope you will find another product that you like equally as well.
Review 1
Votes 17
Age:65 or over
Gender:Female
My eye color:Dark Brown
My hair color:Light Brown
My complexion:Medium
My undertone:Cool Undertone
1 out of 5 stars.
Love th brown. Can’t find it anywhere
a year ago
Bring back the grey and brown eyeliner. Don’t like the black!
Would you purchase this again:Yes
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hello Ccrider! We are sorry to hear that your favorite shades in the Voluminous Smoldering Liner are no longer available. Its helpful to hear what colors and kinds of liners consumers are looking for, we will be sharing your comments!
Review 1
Votes 41
1 out of 5 stars.
Love this eyeliner, but black IS UNACCEPTABLE!!
a year ago
It's so unprofessional that the Smoldering Eyeliner can't be brought back in brown. Natural blondes cannot wear black; it looks tacky and cheap! Why are you disappointing SO MANY of your customers?????
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hello Losing Business. Thank you for sharing your comments on the Voluminous Smoldering Liner. Feedback from our consumers is very important to us and helps us improve all of our products! We appreciate you sharing your experience, hope you can try out some of our other products, and find better results!
Review 1
Votes 18
4 out of 5 stars.
Don’t like the black, love the brown.
a year ago
Please bring back the brown, I won’t buy the black. This is the only one I really love, don’t understand why you discontinued it. Brown was always sold out.
Helpful?
Review 1
Votes 26
5 out of 5 stars.
Perfect
a year ago
Oh my gosh I agree with all the ladies PLEASE bring back the brown U can’t understand why such a great and in demand product would b discontinued we don’t want to try another style we want the brown back u at L’Oréal obviously care about ur customers so please do this for us and we will never stray !
BRING BACK THE BROWN !
BRING BACK THE BROWN !
Please bring back the brown🤟🏻🤞🏻
Helpful?
Review 1
Votes 50
4 out of 5 stars.
Love the smoothness
a year ago
I use this. But I really need a dark brown and I can't find it. I have white hair and the black looks a little harsh. Please make a dark brown like you have in the past. Thank you!
Deena
Helpful?
IN
Review 1
Votes 14
Age:55 to 64
Gender:Female
My eye color:Hazel
My hair color:Light Brown
My complexion:Light
My undertone:Cool Undertone
5 out of 5 stars.
Bring back the Gray and Brown please
a year ago
Love the Gray and Brown- so do so many others. I understand you have other eyeliners in these colors- but it’s this specific eyeliner we would like the gray and brown back.
Would you purchase this again:Yes
Helpful?
Southport, NC
Review 1
Votes 15
Age:65 or over
Gender:Female
My eye color:Light Brown
My complexion:Medium
My undertone:Warm Undertone
4 out of 5 stars.
Love this in BROWN
a year ago
I love this eyeliner in BROWN. I used it for years, and now I can’t find it anywhere!! Don’t you have some in your warehouse somewhere?? Black is too harsh for my light brown eyes and silver hair.
Would you purchase this again:Yes
Helpful?
New Mexico
Review 1
Votes 10
Age:45 to 54
Gender:Female
My eye color:Green
My complexion:Fair
My undertone:Warm Undertone
1 out of 5 stars.
Brown is gone
4 years ago
I absolutely love this liner. But, the reason I gave it a one-star is because I can only find it in black, which is far too harsh. The brown has simply disappeared. Please, please bring back the brown!
Would you purchase this again:No
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 4.0 out of 5
Response from L'Oreal:
4 years ago
Consumer Care Center
Hi there! We sincerely apologize and understand how frustrating it is when a product does not meet your expectations. We will definitely be sharing your feedback with the team! We think you will love our Infallible The Super Slim Liquid Eyeliner that comes in brown. Create sleek, sophisticated and super slim eye designs with the 0.4mm ultra-fine felt tip of Infallible The Super Slim®. The longwear ultra-fine tip liquid eyeliner gives you total control for precise lines that last up to 12HR. Glides on smoothly with continuous and even flow. Skip-proof, drag-proof and smudge-proof. You can learn more here: https://tinyurl.com/ye48smnv. We hope you love it as much as we do!
Charleston
Review 1
Votes 6
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Brown Color
4 years ago
I really love the brown or black brown color. Why did you get rid of the eyeliner color? The black is too harsh on my eye. Please bring back the brown colored eyeliner.
Would you purchase this again:No
Helpful?
Quality of Product, 3.0 out of 5
Value of Product, 3.0 out of 5
Response from L'Oreal:
4 years ago
Consumer Care Center
Hi Lisa711! Thank you for sharing your comments about our Smoldering Liner. We are so sorry that this liner only comes in the shade black, but rest assured that we will share your comments with the rest of our team. We recommend trying out our INFALLIBLE® Matte-Matic Liner, which comes in a variety of shades including deep brown https://tinyurl.com/yhzmlpvs. Let us know what you think! Thank you for reaching out!
Redwood City, CA
Review 1
Votes 9
Age:25 to 34
Gender:Female
My eye color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
BRING BACK BROWN
4 years ago
I love the BROWN, please bring it back!! Nothing else compares to it!!!!!
Yes, I recommend this product.
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 5.0 out of 5
San Antonio, TX
Review 1
Votes 7
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My complexion:Deep
My undertone:Cool Undertone
4 out of 5 stars.
Love the BROWN!!
4 years ago
Please bring back the Brown. Black is too harsh. Love the smoothness of this eyeliner.
Product works well for:Natural finish, Blendable, Long Wear
Would you purchase this again:Yes
Yes, I recommend this product.
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 5.0 out of 5
Atlanta, GA
Review 1
Votes 3
Age:45 to 54
Gender:Female
My eye color:Hazel
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
Please bring back the grey!!
4 years ago
Love this eyeliner, but I can no longer find the grey color. Please bring back grey!
Product works well for:Blendable
Would you purchase this again:Yes
Yes, I recommend this product.
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 5.0 out of 5
Virginia
Review 1
Vote 1
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
Serious
4 years ago
Loreal the voluminous smoldering eyeliner is a phenomenal product. However, Please Please release brown. I am African-American the black is just too much.
Product works well for:Long Wear
Would you purchase this again:Yes
Yes, I recommend this product.
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 5.0 out of 5
Elk River, MN
Review 1
Votes 2
Age:55 to 64
Gender:Female
My eye color:Green
My complexion:Medium
My undertone:Cool Undertone
5 out of 5 stars.
My favorite is gone
4 years ago
I LOVE this in eyeliner in gray! Black is too harsh. PLEASE bring back the gray.
Would you purchase this again:Yes
Yes, I recommend this product.
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 5.0 out of 5
new york, ny
Review 1
Votes 6
Age:45 to 54
Gender:Female
My eye color:Light Brown
My complexion:Light
My undertone:Cool Undertone
4 out of 5 stars.
PLEASE STOP DISCONTINUING GOOD PRODUCTS!!!!!
4 years ago
The BROWN eyeliner pencil is just right! Black is much too harsh for most women. It is so frustrating to find a good product and then it's GONE! If consumer reviews really matter, judging by the reviews on this page, the BROWN (and Gray) eyeliner pencils SHOULD be available!
Product works well for:Blendable, Long Wear
Would you purchase this again:Yes
Yes, I recommend this product.
Helpful?
Quality of Product, 4.0 out of 5
Value of Product, 5.0 out of 5
texas
Review 1
Votes 3
Age:45 to 54
Gender:Female
My eye color:Blue
My complexion:Fair
My undertone:Neutral Undertone
5 out of 5 stars.
Cant find it anywhere
5 years ago
Did they discontinue the brown because I cannot find it anywhere. Im very sad.
Product works well for:All Day Coverage, Natural finish, Doesn't transfer, Blendable, Long Wear
Would you purchase this again:Yes
Yes, I recommend this product.
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 5.0 out of 5
Tennessee
Review 1
Votes 4
Age:18 to 24
Gender:Female
My eye color:Green
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
Please bring back Brown!!!!
5 years ago
I love the formula and the look, especially when I smudge it out but I would much prefer the brown color!!! With green eyes and warm toned skin I love the look of a brown eyeliner
Product works well for:Blendable, Long Wear
Would you purchase this again:Yes
Yes, I recommend this product.
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 5.0 out of 5
Indiana
Review 1
Votes 3
Age:55 to 64
Gender:Female
My eye color:Blue
My complexion:Light
My undertone:Cool Undertone
5 out of 5 stars.
Ring back grey!
5 years ago
I absolutely love this product, but the black is too harsh for my fair skin (blonde hair blue eyes). I cannot find the grey anywhere.
Product works well for:Long Wear
Would you purchase this again:Yes
Yes, I recommend this product.
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 5.0 out of 5
9 – 38 of 104 Reviews
