Hi there! Thank you for reaching out about our Hydra Renewal Moisturizer. Our products generally have a shelf life of 3 years unopened. Once opened, the PAO (Period After Opening) symbol, which looks like an open jar with a number and the letter "M" (for months), indicates how long the product is recommended to be used. While your product may not have a PAO symbol, we still recommend using it within a reasonable timeframe after opening to ensure optimal quality and efficacy. We hope this helps!
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
10 years ago
I have been using this product for 20+ years, it is great.
74 people found this helpful
Show Reviews:
Most Helpful Critical Review
1 out of 5 stars.
They changed this cream!!!
6 years ago
I used to love this face cream, but they changed it. It used to be the only cream I could use on my sensitive face. I opened a new container last night and tried it, but there is now a very strong and unpleasant scent and the texture is like a gel that did not rub into my face well. It also left my hands and face feeling sticky. If you want to make a new product, fine, but don’t change a product that so many people already loved. I will never use this again!!!!!!
54 people found this helpful
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Non-Incentivised Reviews
1 to 8 of 170 Reviews.
1 – 8 of 170 Reviews
Most Recent
Review 1
Votes 2
Age:35 to 44
Gender:Female
My eye color:Hazel
My hair color:Burgundy
My complexion:Fair
My undertone:Neutral Undertone
5 out of 5 stars.
Definitely recommend!!!
6 months ago
Been using this product for about 3 months and love it. It's affordable and it works. Yes it does burn a little bit when I apply it but I also have super dry skin and after a few seconds my face feels so soft. It's keeps my face soft all threw day even with make up products on. Definitely recommended 👌.
Would you purchase this again:Yes
Helpful?
Gainesville, Florida
Review 1
Votes 2
Age:65 or over
Gender:Female
My eye color:Green
My hair color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
Fresh and soft. It gives me a lot of hydration. Wh
8 months ago
[Employee of loreal] Fresh and soft. It gives me a lot of hydration. When I apply it in the morning, it lasts almost all day. I love it.
Would you purchase this again:Yes
Helpful?
Usa
Review 1
Votes 0
Age:35 to 44
5 out of 5 stars.
Fantástica
11 months ago
Este producto es ideal para mi piel, lo adore y lo seguiré usando ,una hidratacion excelente
Helpful?
Review 1
Votes 0
5 out of 5 stars.
L'Oreal Paris Hydra Renewal Moisturizer
a year ago
I love this moisturizer. It has a very light fragrance and it doesn't burn my sensitive skin like a lot of others. The price is good too.
Helpful?
Reviews 3
Votes 0
5 out of 5 stars.
Lovely & light
a year ago
I love this stuff. Light, smooth application. Use it on my throat every day. Best part? It's affordable so I smear it on generously.
Helpful?
Stow, Ohio
Review 1
Votes 5
Age:45 to 54
Gender:Female
My eye color:Blue
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Burns your face!
a year ago
I do not have sensitive skin and tried this lotion both morning and night. After a few days my face has been extremely sensitive and burning. I put it on tonight and had to immediately wash it off my face. I love L’Oreal, but this one I would stay far away from. Does not hydrate like other lotions I have used either.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
Consumer Care Center
Hi Jodi. ! We are sorry to hear about the experience you had with Hydra Renewal Continuous Moisture Cream. We want to speak with you directly about it. Please give us a call at @1- 800-631-7358 M-F 9:00 am – 5:30 pm ET for assistance and provide reference #39707432.
Seattle, WA
Review 1
Votes 9
Age:25 to 34
Gender:Female
My eye color:Hazel
My hair color:Auburn
My complexion:Light
My undertone:Warm Undertone
1 out of 5 stars.
Stings!
a year ago
I wish I had read reviews before purchasing. It claims to be for sensitive skin, but it has a strong fragrance. It stings my skin badly and the way it dries on my face feels odd.
Would you purchase this again:No
Helpful?
Columbus, OH
Review 1
Votes 6
Age:18 to 24
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
5 out of 5 stars.
Merci L’Oréal!!!
2 years ago
I am SO happy with this product! Like all L’Oréal Products, this goes on SO smoothly and helps my dry skin! Merci, L’Oréal!
Would you purchase this again:Yes
Helpful?
1 – 8 of 170 Reviews
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
10 years ago
I have been using this product for 20+ years, it is great.
74 people found this helpful
Show Reviews:
Most Helpful Critical Review
1 out of 5 stars.
They changed this cream!!!
6 years ago
I used to love this face cream, but they changed it. It used to be the only cream I could use on my sensitive face. I opened a new container last night and tried it, but there is now a very strong and unpleasant scent and the texture is like a gel that did not rub into my face well. It also left my hands and face feeling sticky. If you want to make a new product, fine, but don’t change a product that so many people already loved. I will never use this again!!!!!!
54 people found this helpful
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Non-Incentivised Reviews
9 to 38 of 170 Reviews.
9 – 38 of 170 Reviews
Most Recent
Review 1
Votes 7
1 out of 5 stars.
BURNS THE FACE!!
2 years ago
BURNS THE FACE!! I agree with some other reviews. I used to like this moisturizer for my face but they changed something in it. And now I just opened a new container and put it on my face and it immediately started burning!!! I had to rinse it off IMMEDIATELY!!
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hi Kelikak. Thank you for reaching out to L'Oreal. We are sorry to hear about your experience using the Hydra Renewal Continuous Moisture Cream. We would like to help! Please call us at 800-322-2036, 9:00 am - 5:30 pm, ET and provide the reference number 32542307. We look forward to your call!
Reviews 2
Votes 21
1 out of 5 stars.
44 year user says good-bye.
2 years ago
I'm writing today to say good-bye. I've been using Hydra-renewal since 1980. I've probably used hundreds of containers. I was very happy to be able to buy this face cream for so many years. But then you changed the formula. The white, creamy product changed to grey, slimy, and smelly. You really should change the name to something else. Last fall I found a new product that is just as good as your old formula. I'm happy again.
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hello Ladybug798, Please accept our deepest apologies for discontinuing Hydra Renewal Continuous Moisture Cream. We understand that it was your favorite face cream and as customers ourselves we understand your frustration. We are happy to hear that you found a more suitable cream and value your feedback as it serves as a tool to help our product line grow and ensure customer satisfaction. We hope you do not hesitated to reach out again if you have any questions or concerns.
Review 1
Vote 1
1 out of 5 stars.
Not for me
2 years ago
Horrible. Made my face and eyes swell! After 3 days I had to stop using.
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hello Jodi. Thank you for reaching out. We are sorry to hear of your experience. For us to assist you in the best way we can, please give us a call M-F 9:00 am – 5:30 pm ET at 800-322-2036 and provide us with the reference number 31962474. We look forward to speaking with you!
Atlanta, Georgia
Review 1
Votes 2
Age:45 to 54
Gender:Female
My eye color:Dark Brown
My hair color:Darkest Brown
My complexion:Medium
My undertone:Cool Undertone
1 out of 5 stars.
Sticky and burning sensation.
2 years ago
I recently purchased this product and its unnaturally sticky and it burns my skin. like the tingling feeling, i don't think that is suppose to do that and leaving me with bumps!. Ugh, well into the trash it goes. smh.
Would you purchase this again:No
Helpful?
Fort Wayne, IN
Review 1
Votes 2
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
I do not recommend this product
2 years ago
Bought this product for the first time because it says it hydrates the skin. Seconds after applying it, I started to feel this burning sensation. Plus I don't like the sticky feeling it leaves on my face and hands after applying it.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hi There Stephanie! We are so sorry to hear about your experience using our Hydra Renewal Continuous Moisture Cream. We would like to speak with you directly. Please contact our Consumer Care Center at 1-800-322-2036 Monday through Friday, 9AM to 5:30PM EST for assistance and provide the reference number 30741688. We look forward to speaking with you!
Cape Coral FL
Review 1
Votes 3
Age:65 or over
Gender:Female
My eye color:Blue
My hair color:Light Brown
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
Great for sensitive skin
2 years ago
My mature skin is very dry and super sensitive. This moisturizer leaves my skin feeling soft and smooth without irritating it. Works wonders!
Would you purchase this again:Yes
Helpful?
Review 1
Vote 1
2 out of 5 stars.
I used to love it
2 years ago
It plumps, but it stays sticky. No matter how long i wait, i have to blot my face with a tissue (even an hour after application!) in order to put on my makeup ☹️. And even then, there are days it pills when I apply my powder foundation. I will continue using it at night, but I won’t buy it again. (I was using it before, because the Neutragena product was a gel that did the same thing this revamped formula does.
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hello AUCADC. Thank you for sharing with us some feedback. We are sorry to hear that this product did not leave you with the results in which you expected. We thank you for giving this product a try as we will be passing on your comments to others in our team.
Review 1
Votes 0
2 out of 5 stars.
Not as good as original
2 years ago
I have used Loreal Hydra Renewal Cream for years and years. It was very moisturizing and made my skin translucent! Now with the new gel formula, my skin looks older and drier. Please bring back the original!
Helpful?
Response from L'Oreal:
2 years ago
Consumer Care Center
Hello VON167. Thank you for sharing your feedback about our Hydra-Renewal-Continuous-Moisture-Cream and we apologize that you did not see the results you were expecting. The product now has a new technology. It is a cleaner version with continuous moisturizing benefits! We will be sure to pass along your feedback about your disappointment. We hope you give this product another chance.
Cincinnati, Ohio
Review 1
Votes 0
Age:25 to 34
Gender:Female
4 out of 5 stars.
It’s good overall but beware of the alcohol.
2 years ago
I think L’Oréal Hydra renewal is good overall. I’ve been using it for about 4 years now. My skin likes anything with hyaluronic acid for moisturizing. I do want to warn others about the alcohol content. It seems like it has a lot of alcohol which can dry skin and kind of counteract with the moisturizer. If you have a blemish on your face and use this, it WILL burn.
Would you purchase this again:Yes
Helpful?
Reviews 4
Votes 2
5 out of 5 stars.
All-time go-to
2 years ago
This is the most Hydrating product I've ever used. The moisture improvement lasts for days especially during travel or stress. This is my rescue cream that I can barely find to buy. Please provide more.
Helpful?
Tampa, Florida
Review 1
Votes 2
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My hair color:Black
My complexion:Medium
My undertone:Neutral Undertone
5 out of 5 stars.
A fantastic invention
2 years ago
Leaves your face feeling supple, I have been using this Loreal Hydra Renewal Over 20 years
Would you purchase this again:Yes
Helpful?
Leetonia, Ohio
Review 1
Votes 3
Age:18 to 24
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Fair
My undertone:Cool Undertone
1 out of 5 stars.
Burning sensation
3 years ago
I used this product for the first time and after applying it I felt my skin burning. I'm not sure if this is common, an allergy or what.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi there, Kayla! Thank you for reaching out about our Hydra Renewal Continuous Moisture Cream. We are so sorry to hear of your negative experience with our product. We would like to hear more about your experience, please keep an eye out for an email from our team!
PA
Review 1
Votes 12
Age:35 to 44
Gender:Female
My eye color:Blue
My hair color:Medium Brown
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
We NEED the old formula back!
3 years ago
I've used the OLD formula for about 20 years. Even favored over my Estee Lauder. NOTHING compares to it. The fragrance was perfected for sensitive skin (which I have scars ect, that irritate easily) hydration was perfect and how it dried was PERFECT under my makeup. The new formula is gel like, not hydrating at all, and the fragrance is HORRID and overwhelming to say the least. Please bring back the old stuff! Please! Look this product up everywhere online and read others testimonies! You'll see! You had a great thing. My skin aged so well because of this old formula. I'm now 40, and it's going downhill. Nothing works.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi there! This new and improved formula provides improved, all-day hydration in a lightweight, fast absorption cream. We continually strive to offer the best formulas to our consumers and this new version is paraben free, mineral oil free and dermatologist tested to be suitable for sensitive skin. If you are seeking a richer, more nourishing texture, we suggest our Collagen Moisture Filler Day/Night Cream. It’s overnight, rich moisture instantly restores skin’s cushion and bounce. We hope you’ll give this a try and find great results! Thanks for reaching out!
Solon ohio
Review 1
Votes 2
Age:55 to 64
Gender:Female
My hair color:Dark Brown
My complexion:Fair
My undertone:Warm Undertone
5 out of 5 stars.
Disappointed in this cream!! Love Loreal!!
4 years ago
I gave used your Hydra Genius Extra dry skin cream in the little jar with the blue lid for many years!! I love it and my face loves it too!! Where is it? Please bring it back!! The tall bottle with same fragrance is not had rich as the cream!! Please tell me how I can get more!! This cream is nothing like it dnd my skin hates it!!
Marilyn H
Would you purchase this again:No
Helpful?
Charlotte NC
Review 1
Votes 7
Age:45 to 54
Gender:Male
My eye color:Blue
My hair color:Medium Blonde
My complexion:Medium
My undertone:Neutral Undertone
2 out of 5 stars.
Why L’Oréal? Why?
4 years ago
I cannot believe L’Oréal changed my classic go too cream. It has been reformulated to a more modern gel cream; compared to the beautiful rich dewy cream it was. Now it is more sticky and does not make my skin at all feel hydrated. If your oily or combo, you may like it. It is light and a gel, with a lighter weight formula.
I have used this cream as a I go too since 1991. It has always been there for me as a wonderful hydrating cream in the winter or when I need extra moisture; for years. At a wonderfully nice price. I get that L’Oréal brands are updating for new clean efficiency but come on!!! Give me a break. Don’t mess up at least one classic cream): at least give us two options L’Oréal! A classic and the new reformulated. Also, you need to say it’s reformulated on the packaging. That is not fair to us that we purchase it, thinking to expect our holy grail. And then it’s just another classic example that companies think we are oblivious to changes in makeups, skincare and body products! We know when you change things, just by touching it!! We are not that naïve!
I love your products and have always supported the brand. At least give us consumers options before you decide to make things, we didn’t sign up for!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
4 years ago
Consumer Care Center
Hi there! Thank you for sharing your experience with our Hydra Renewal Moisturizer. We strive to provide the highest quality products for our consumers and want to know whenever something doesn't meet your expectations. We will be sharing your comments with others on our team. We recommend trying out our Collagen Moisture Filler Day/Night Cream. It’s overnight, rich moisture instantly restores skin’s cushion and bounce. We hope you’ll give this a try and find great results!
Sic, ut
Review 1
Vote 1
Age:65 or over
Gender:Female
My eye color:Blue
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
Very moisturizing
4 years ago
I use this for moisturizing, especially my eye area. It's the only one that keeps my older dryer eye are moisturized all day & I use it at night. I like it. I used the older version & I use this version both are good.
Would you purchase this again:Yes
Helpful?
New Jersey
Review 1
Votes 8
Age:65 or over
Gender:Female
My eye color:Dark Brown
My hair color:Medium Blonde
My complexion:Fair
My undertone:Neutral Undertone
1 out of 5 stars.
Not the same product
4 years ago
I have been using this product for many years and loved it until L'Oreal changed the formula. As so many others have stated, instead of being the rich creamy moisturizer that was absorbed into the skin immediately, this new product is gel-like in consistency, has a strong smell and leaves a sticky residue on the face and fingers after applying it. I have searched in vain for jars of the "old" formula but cannot find it in stores or online. Please bring it back!
Would you purchase this again:No
Helpful?
Response from L'Oreal:
3 years ago
Consumer Care Center
Hi there! Thank you for trying our Hydra Renewal Moisturizer Our consumers feedback is always appreciated and valued. We understand how frustrating it can be when a product does not perform the way you expect it to. We will be relaying this information to our product development team for further review. We recommend trying our Collagen Moisture Filler Day/Night Cream, it provides skin with a daily dose of intense hydration that helps to fill in the appearance of fine lines and wrinkles, resulting in smoother, plumper skin that is more nourished and looks younger. We hope that you give it a try soon.
Dallas, Texas
Review 1
Vote 1
Age:25 to 34
Gender:Female
My eye color:Blue
My hair color:Darkest Brown
My complexion:Light
My undertone:Neutral Undertone
5 out of 5 stars.
My #1 Skin Care Item - Can’t Live Without It
4 years ago
This product is absolutely amazing and you cannot beat the price. I have very dry skin and while I switch out other items (like serums and oils) in my routine, the HydraRenewal I cannot live without and is my #1 staple item. This is the only moisturizer that can be used on young (25) skin that deeply hydrates while staying light. Other moisturizers I’ve tried have been too heavy, but this leaves my skin illuminated and glowy without a heavy feel. I use it morning and night along with the matching Eye Defense both of which also have clean classy glass packaging. Buy this today, it will change you life.
Would you purchase this again:Yes
Helpful?
Oakwood, Il
Review 1
Votes 5
Age:65 or over
Gender:Female
My complexion:Light
Skin typeCombination
1 out of 5 stars.
Was my favorite but not anymore!
5 years ago
Why change a great product? The reviews along should raise a red flag. I have used this for years and truly loved the way it worked with in skin. It’s all I used plus eye makeup and loved my look. Well sorry to say I don’t use it any longer. I gave all the new ones to my mother. PlEASE listen to your customers and offer the old style moisturizing cream again! I got one really miss it.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 2.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hey Jeannieann! We are sorry that our Hydra Renewal Continuous Moisture Cream did not meet your expectation and you prefer the old formula. We appreciate your feedback because we are always looking for ways to improve our products and services. We will share your comments with others on our team. Thank you for taking the time to review our product..
Paducah ky
Review 1
Votes 0
Age:65 or over
Gender:Female
My complexion:Light
Skin typeDry
Skin ConcernAging/Wrinkles
5 out of 5 stars.
Great
5 years ago
I love this! It’s light but yet so invigorating. Within a week my skin felt and looked so hydrated!
Product works well forFine Lines & Wrinkles, Dry Skin
Would you purchase this again:Yes
Yes, I recommend this product.
Helpful?
Quality of Product, 5.0 out of 5
Value of Product, 5.0 out of 5
LR, AR
Review 1
Votes 4
Age:35 to 44
Gender:Female
My complexion:Light
Skin typeCombination
Skin ConcernAging/Wrinkles
1 out of 5 stars.
Sometimes, change is not good.
5 years ago
I discovered this moisturizer in 2018 and it become my new favorite for keeping my face hydrated. The consistency, scent(or lack of), and all around feel was perfect! Fast forward to Jan 2020 and I was running low. Ordered a refill with Wal-Mart pickup. I opened it up that night and was instantly heart broken. The changes were obvious. I had just a few nights left of the old formula and sparingly cherished every dab until I had wiped the jar clean. I tried the new stuff, but it was very fragrant and sticky after applying. My husband took the brunt of my frustration as I huffed and puffed about it. Ended up using the rest as foot cream.. PLEASE bring the old formula back. I'm begging you!
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi there! Thank you for sharing your feedback about our Hydra-Renewal Face Moisturizer Day Cream and we apologize that you did not see the results you were expecting. The product now has a new technology. It is a cleaner version with continuous moisturizing benefits! We will be sure to pass along your feedback about your disappointment. We hope you give this product another chance.
New York, NY
Review 1
Votes 5
Age:55 to 64
Gender:Female
My complexion:Light
Skin typeSensitive
Skin ConcernAging/Wrinkles
1 out of 5 stars.
Bring back old formula
5 years ago
At first I thought I had ordered the wrong product. Instead of the creamy fragrance free white cream I was used to it was more translucent and oilier, and had an unpleasant odor. I don't know why they changed the formula, but I have since switched moisturizers to a different brand. If they bring back the old formula I would be thrilled to switch back.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi Moli! Thank you for giving Continuous Moisture Cream a try. This new and improved formula provides improved, all-day hydration in a lightweight, fast absorption cream. We continually strive to offer the best formulas to our consumers and this new version is paraben free, mineral oil free and dermatologist tested to be suitable for sensitive skin. If you are seeking a richer, more nourishing texture, we suggest our Collagen Moisture Filler cream. We hope this helps!
Memphis, TN
Review 1
Votes 6
Age:55 to 64
Gender:Female
My complexion:Medium
Skin typeNormal
Skin ConcernAging/Wrinkles
1 out of 5 stars.
Extreme dislike
5 years ago
This replacement is greasy. Nothing like the other product. This is supposedly for “Dry/Sensitive Skin”. Why remove the original formula? It’s MUCH better.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi there! Thanks for using our Hydra-Renewal Moisture Cream. We are sorry to hear that this product did not work best for you, and we know this must have been frustrating. We recommend that you try our Revitalift Anti Wrinkle Firming Day Cream SPF 25. You can check it out here: http://tinyurl.com/y4qguas7, and we hope you give it a try soon!
New York, NY
Review 1
Votes 4
Age:35 to 44
Gender:Female
My complexion:Deep
Skin typeOily
Skin ConcernDark Spots
2 out of 5 stars.
Scent needs to improve
5 years ago
I am new to the Loreal brand as I couldn't purchase my "go to" products. This moisturizer along with the ideal clean was purchased. I have oily skin. I love the consistency of the Hydra-Renewal, definitely a little goes a long way and its light on the skin (instant absorption). My skin feels soft and supple after application. However, the scent of this moisturizer needs to be improved significantly. It smells terrible.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 2.0 out of 5
Value of Product, 3.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi there! Thank you for sharing your comments on the Hydra-Renewal Face Moisturizer Day Cream. Feedback from our consumers is very important to us and helps us improve all of our products! Try looking at our Fragrance free moisturizers. We appreciate you sharing your experience, hope you can try out some of our other products, and find better results!
San Francisco, CA
Review 1
Votes 5
Age:55 to 64
Gender:Female
My complexion:Fair
Skin typeNormal
Skin ConcernAging/Wrinkles
1 out of 5 stars.
I agree with All - bring the old formula back!!!!
5 years ago
I have used the old formula for over 20 years. Thought it was going to be discontinued so when I saw the "New" formula, I was excited and relieved. But this new formula does not have the same consistency as the old one. Smells awful, old formula was fragrance free. It also leaves my skin feeling tight with dry patches that flake off. Disappointed that I now have to hunt for a new cream.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi there! Thank you for sharing your feedback about our Hydra-Renewal Face Moisturizer Day Cream and we apologize that you did not see the results you were expecting. The product now has a new technology. It is a cleaner version with continuous moisturizing benefits! We will be sure to pass along your feedback about your disappointment. We hope you give this product another chance.
New Jersey
Review 1
Votes 12
Age:55 to 64
Gender:Female
My complexion:Medium
Skin typeDry
Skin ConcernAging/Wrinkles
1 out of 5 stars.
HATE IT. Bring back original product!
5 years ago
I've been using this moisturizer for 20 years! The new jar I purchased is disgusting. The smell is foul & this new formula is nothing like the original - it burns my eyes, it leaves my skin dry & sticky. I am requesting that you please listen to your customers - I read all the reviews and all you repeatedly say is it's new & improved - We are telling you it is NOT improved. Our skin reactions don't lie and we ask that you bring back the old, AMAZING formula that you've heard we love. If you want to keep this god awful product, then how about branding it with a New Name (don't tempt me), and restore our Real Hydra-Renewal again. It's a win win if you think your product is so good. PLEASE bring back your original formula - you clearly have such a huge customer loyalty for it. Btw - I give this product a ZERO rating.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi there! We are sorry to hear about the experience you had with our Hydra-Renewal Continuous Moisture Cream, and we would like to speak with you directly about it. Please give us a call @ 1-800-322-2036 M-F 9AM-5:30PM EST1-800-322-2036 M-F 9AM-5:30PM EST for assistance and provide the reference #13067518 Looking forward to speaking with you.
Austin TX
Review 1
Votes 11
Age:65 or over
Gender:Female
My complexion:Fair
Skin typeSensitive
1 out of 5 stars.
Bring back the old formula!
5 years ago
Like many of the others who have reviewed this product recently, I don't like the new formula at all! I have been using the old formula for many years and I, like others, have received many compliments on my skin. I've always told people that I use L'Oreal Hydra Renewal moisturizer. I will not be telling them that anymore. The fragrance is awful! Please go back to the formula you used before this one. We will all be so grateful!
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi there! Thank you for giving Continuous Moisture Cream a try. We are sorry to hear that it did not meet your expectations. We appreciate your feedback because the opinion of our consumers are important to us. We assure you we will be passing your comments along to the rest of our team for consideration.
Ohio
Review 1
Votes 8
Age:65 or over
Gender:Female
My complexion:Fair
Skin typeDry
Skin ConcernAging/Wrinkles
1 out of 5 stars.
Terrible new formula!
5 years ago
Please bring back the original formula!! I had used for years as my only moisturizer.... and loved it!! Please bring it back!!
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi there! Thank you for giving Continuous Moisture Cream a try. We appreciate your feedback because the opinion of our consumers are important to us. We assure you we will be passing your comments along to the rest of our team for consideration.
Fort Worth, Texas
Review 1
Votes 7
Age:45 to 54
Gender:Female
My complexion:Light
Skin typeDry
Skin ConcernAging/Wrinkles
1 out of 5 stars.
Please bring back the old formula
5 years ago
I've used Hydra-renewal for at least 20 years, and always got compliments on how you I look. Since you've changed the formula I've quit using the product because I does not work at all the same. I've started getting fine lines, and I refuse to use Loreal products because of none of them working for me. PLEASE bring back the old formula.
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi there! Thank you for giving Continuous Moisture Cream a try. We appreciate your feedback because the opinion of our consumers are important to us. We assure you we will be passing your comments along to the rest of our team for consideration.
Anonymous
Marana, AZ
Review 1
Votes 6
Age:55 to 64
Gender:Male
My complexion:Fair
Skin typeDry
Skin ConcernAging/Wrinkles
1 out of 5 stars.
Bring Back The Old Formula. New is BAD
5 years ago
I have been using Hydra Renewal Cream since its launch in the late 80s.. I love that you kept making this product, but your new formula is wretched. I will not buy it again unless it is made with the original formula..You have also ruined Triple Power moisturizer with some NEW formulation..I will be considering estee lauder for products from now on. I have been buying Loreal for years, but wll not be buying any other of your new creams
Would you purchase this again:No
No, I do not recommend this product.
Helpful?
Quality of Product, 1.0 out of 5
Value of Product, 1.0 out of 5
Response from L'Oreal:
5 years ago
Consumer Care Center
Hi there! Thank you for giving Continuous Moisture Cream a try. We are sorry to hear that it did not meet your expectations. We appreciate your feedback because the opinion of our consumers are important to us. We assure you we will be passing your comments along for consideration.
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