Hi there! We want to be sure that we provide you with the most accurate information and recommendations. Please call us at 1-800-944-0730, Monday through Friday, 9:00 a.m.–5:30 p.m. ET. and mention case number 48526638 so our team can assist you.
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
Super full coverage!
5 years ago
Was pleasantly surprised with this product. The texture of the powder is so creamy and goes on like a dream on the skin. I prefer using a buffer brush to apply the foundation since the sponge absorbs way too much of the powder. Really good staying power for a powder foundation!
48 people found this helpful
Show Reviews:
Most Helpful Critical Review
3 out of 5 stars.
Not for mature skin
5 years ago
I am conflicted on this one. It worked well, wore well, had wonderful coverage. But it showed off my wrinkles and dry patches like crazy.
I have combo skin, and it's more dry in the winter. So powder foundations are something I struggle with. I think this one would be wonderful for me in the summer, but it just wasn't working for me now.
No matter how I prepped, it always made my skin look dry and flaky. It settled in my lines and pores and made my dry spots worse. Even after exfoliating, moisturizing, using a hydrating primer and bb cream. Dry patches still stuck out badly.
Other than that, it was great. The coverage was amazing. It went on nicely and was buildable so I could build it up if I wanted more. It didn't feel heavy or drying (oddly since it made my skin look more dry). It lasted all day without fading or oxidizing. It matched my skin perfectly, the shade was just right.
I think this would work for me in the summer. I can wear something that's light when my skin is more oily and it won't feel heavy and sweat won't ruin it. But for now, it didn't work well.
It would be great for someone in their early 20s that still has young looking skin. It's great working foundation for someone younger. But someone with more mature or dryer skin. I don't think it will work.
81 people found this helpful
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1 to 8 of 474 Reviews.
1 – 8 of 474 Reviews
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Review 1
Votes 0
3 out of 5 stars.
Love it but it crumbled
8 days ago
The couple of times I was able to apply this before it crumbled, the coverage was great. My cheeks get rosy when I'm hot (which is often) and this product covered it well without looking cakey. I'm so disappointed because I wanted to be able to use this product but it is no longer usable and this cost way too much (for a drug store product) to throw away.
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Review 1
Votes 0
1 out of 5 stars.
Would not recommend
13 days ago
I love the color and application of this product, but after several uses the palette crumbled into unusable pieces. I thought this was just a one time failure, so I purchased the product again and it disintegrated even faster. I would not recommend this product.
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
12 days ago
consumer care center
Hey there! We’re sorry the powder crumbled, especially after you gave it a second chance. We’re glad you love the shade and application, but understand how disappointing this experience must be. Please call us at 800-631-7358, Monday through Friday, 9 a.m.–5:30 p.m. Eastern Time, so we can gather more details for our quality team to review. If possible, have the product and its packaging handy when you call and provide the case number 48767578 for reference. We look forward to hearing from you!
Review 1
Votes 0
4 out of 5 stars.
Se quiebra muy rápido
19 days ago
Me encanta este polvo por su cobertura, acabado y control de grasa, pero estoy muy decepcionada con su durabilidad. Llevo más de tres años usándolo y casi nunca logro terminar uno porque siempre se astilla por las orillas y termina rompiéndose, incluso sin golpes ni caídas. Acabo de comprar otro y ya está empezando a astillarse nuevamente. Es frustrante tener que comprar uno nuevo cuando todavía queda mucho producto. Ojalá L’Oréal revise la fórmula o el prensado del polvo, porque el producto en sí me encanta, pero este problema se repite constantemente y me hace dudar si seguir comprándolo.
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Wheeling,WV
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Light
My undertone:Cool Undertone
1 out of 5 stars.
New Formula 0 Stars
25 days ago
I was a long time Geller Gal until I discovered your powder foundation. My last three compacts were 5 stars. However, I give 0 stars to my latest compact. Did you change the formula? The powder in the compact was delicate and crumbled using a cosmetic brush. For the price I paid, your new formula is unacceptable.
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
20 days ago
consumer care center
Hey KaraWV! We are so sorry to hear about the experience you had with Infallible Foundation In A Powder. We would like to speak with you directly about this concern. Please give us a call at 800-631-7358 anytime Monday-Friday 9AM - 5:30PM EST for further assistance. You may provide the agent with the case number 48650512 for reference. We are looking forward to speaking with you and we appreciate the opportunity to address your concerns further!
Reviews 22
Votes 0
5 out of 5 stars.
A Great Powder Foundation
a month ago
I switched to L’Oréal Paris Infallible Up to 24H Fresh Wear Foundation-in-a-Powder after L’Oréal discontinued the Age Perfect Creamy Powder Foundation with Minerals, which had been a favorite of mine.
I have dry, sensitive skin, so I make sure my skin is well moisturized before applying this foundation. I apply it with a fluffy powder brush, and I find that a little goes a long way. It provides nice, even coverage without feeling heavy or overly made up.
What I especially appreciate is the staying power. Once applied, it lasts beautifully throughout the day and remains in place until I remove my makeup at night.
While I was disappointed to see my previous favorite discontinued, I’m very pleased to have found a powder foundation that works so well for me. If you have dry skin, I would recommend making sure your skin is thoroughly moisturized first, but once you do, this foundation is definitely worth trying!
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Bel Air, Maryland
Reviews 2
Votes 0
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My hair color:Dark Brown
My complexion:Light
1 out of 5 stars.
Crumbles and falls apart - what a waste!!!
a month ago
Infallible 24 Hour powder foundation #125 Ivory Buff
I love the coverage and longevity of this product in the past. I do have a irritating discovery the past 2 times I bought this. The compact crumbles and most of the powder is now being wasted on the floor, sink and clothes! I'm very careful to protect the compact after the 1st one crumbled. The second one seemed to fine (not dropped or mishandled) but then surprise! The pressed powder just crumbled. What a disappointment!!!
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
a month ago
consumer care center
Hey Jules! We are so sorry to hear about your disappointment with the Infallible 24HR Fresh Wear Foundation in Powder compact crumbling over your last two purchases, especially since you love the coverage and longevity of the product. We truly appreciate you sharing this feedback and we would like to speak with you directly about this concern. Please give us a call at 800-631-7358 anytime Monday-Friday 9AM - 5:30PM EST for further assistance. You may provide the agent with the following case number for reference # 48256453. If you still have the product it will be helpful to have it on hand when you call. We look forward to speaking with you and appreciate the opportunity to address your concerns further!
Anonymous
Review 1
Vote 1
1 out of 5 stars.
Polvos que se rompen
2 months ago
Pasa el tiempo y se rompe poco a poco, nunca puedo usarlo hasta el final, siempre termino comprando otro sin que se acabe, llega a la mitad y se rompe.
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish Ivory Buff
Helpful?
Anaheim, CA
Review 1
Votes 5
Age:25 to 34
Gender:Female
My eye color:Dark Brown
My hair color:Darkest Brown
My complexion:Medium
My undertone:Warm Undertone
3 out of 5 stars.
Why Does It Keep Crumbling?
2 months ago
I’ve been using this face powder for years and have always loved it, which makes this even more disappointing. The last two times I’ve repurchased it, the powder has completely crumbled and broken apart after the very first use. I handle my makeup carefully and this has never happened with previous compacts.
At nearly $20, I expect much better quality. Since this has happened with two separate purchases, it seems like there may be a manufacturing or quality control issue. I really hope L’Oreal looks into this because the formula itself is great, but I can’t justify repurchasing a product that falls apart immediately.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
2 months ago
LeCare
Hello! Thank you for being a loyal user of our Infallible Up to 24H Fresh Wear Foundation in a Powder. We are so sorry to hear about your recent experiences. We take quality issues very seriously and have passed your feedback directly to our team. We would like to learn more, so please call us at 800-322-2036 and provide case number 47763229 (Monday–Friday, 9:00 am to 5:30 pm ET). We look forward to speaking with you!
1 – 8 of 474 Reviews
Reviews
Most Helpful Favourable Review
5 out of 5 stars.
Super full coverage!
5 years ago
Was pleasantly surprised with this product. The texture of the powder is so creamy and goes on like a dream on the skin. I prefer using a buffer brush to apply the foundation since the sponge absorbs way too much of the powder. Really good staying power for a powder foundation!
48 people found this helpful
Show Reviews:
Most Helpful Critical Review
3 out of 5 stars.
Not for mature skin
5 years ago
I am conflicted on this one. It worked well, wore well, had wonderful coverage. But it showed off my wrinkles and dry patches like crazy.
I have combo skin, and it's more dry in the winter. So powder foundations are something I struggle with. I think this one would be wonderful for me in the summer, but it just wasn't working for me now.
No matter how I prepped, it always made my skin look dry and flaky. It settled in my lines and pores and made my dry spots worse. Even after exfoliating, moisturizing, using a hydrating primer and bb cream. Dry patches still stuck out badly.
Other than that, it was great. The coverage was amazing. It went on nicely and was buildable so I could build it up if I wanted more. It didn't feel heavy or drying (oddly since it made my skin look more dry). It lasted all day without fading or oxidizing. It matched my skin perfectly, the shade was just right.
I think this would work for me in the summer. I can wear something that's light when my skin is more oily and it won't feel heavy and sweat won't ruin it. But for now, it didn't work well.
It would be great for someone in their early 20s that still has young looking skin. It's great working foundation for someone younger. But someone with more mature or dryer skin. I don't think it will work.
81 people found this helpful
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Age:
- 18 to 24
- 25 to 34
- 35 to 44
- 45 to 54
- 55 to 64
- 65 or over
Gender:
- Male
- Female
- Non-binary
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My eye color:
- Blue
- Green
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- Light Brown
- Dark Brown
My hair color:
- Bleach Blonde
- Light Blonde
- Medium Blonde
- Dark Blonde
- Copper
- Auburn
- Mahogany
- Burgundy
- Light Brown
- Medium Brown
- Dark Brown
- Darkest Brown
- Soft Black
- Black
My complexion:
- Fair
- Light
- Medium
- Deep
My undertone:
- Warm Undertone
- Neutral Undertone
- Cool Undertone
Locale
- English
- español
- English (United States)
9 to 38 of 474 Reviews.
9 – 38 of 474 Reviews
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Review 1
Vote 2
5 out of 5 stars.
Fabuloso
3 months ago
La marca L’Oréal me encanta , y este producto en específico,deja un acabado uniforme un rostro impecable
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish Beige Sand
Helpful?
Oklahoma
Review 1
Votes 0
Age:45 to 54
Gender:Female
My eye color:Green
My hair color:Dark Brown
My complexion:Light
My undertone:Neutral Undertone
4 out of 5 stars.
Great product
3 months ago
Love the products works well with my skin stays on pretty good even when I sweat gives a even look
Would you purchase this again:Yes
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish Vanilla
Helpful?
Review 1
Vote 1
2 out of 5 stars.
Continuously breaking
3 months ago
I've been buying this powder for years, but the last three times I bought it, it breaks within days or even hours after just one use. I'm very disappointed. This is such a great product, but lately it hasn't been reliable.
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
3 months ago
LeCare
Hello! Thank you for being a loyal user of our Infallible Up to 24H Fresh Wear Foundation in a Powder over the years. We are truly sorry to hear about your recent experiences with the compact breaking so quickly, as we know how disappointing and frustrating that can be! We have shared your feedback directly with our quality and packaging teams for review. We would love the opportunity to learn more and assist you directly—please call us at 800-322-2036 with case number 47564108 or reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope to make this right and help you get back to enjoying your favorite powder with L'Oréal Paris!
Review 1
Votes 0
1 out of 5 stars.
Pinto effect
3 months ago
Like others have stated ad nauseum-the shattering powder container is a known problem. This is clearly a defect. I’ve lost 6 in the last year. $15 each on average. I LOVE this product. It’s just too much loss at this point to stand by the product.
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
3 months ago
LeCare
Hello! We truly appreciate your loyal support and are so sorry for the frustration and mess caused by your Infallible Up to 24H Fresh Wear Foundation in a Powder repeatedly breaking, as this is definitely not the experience we want you to have. We understand how disappointing it is to lose a favorite product, and we have shared your concerns regarding the durability of our compacts directly with our packaging and development teams for future upgrades. To help prevent cracking, we always suggest using very light pressure when dipping into the compact with a sponge or brush. If you need further assistance, please call our customer care team at 800-322-2036 and provide case number 47512655 (Monday through Friday from 9:00 am to 5:30 pm ET) so we can assist you directly. We hope to welcome you back to a flawless experience soon!
Review 1
Vote 1
Age:55 to 64
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Zero
3 months ago
Only days after I bought it, the Infallible Fountain Power broke up into many pieces and came loose from its container, crumbled all over, and is not usable.
I bought it four times, thinking maybe it was just a one-time thing.
This Infallible Fountain Power is a product defect. I can no longer carry it in my purse or use it at all.
It must be replaced for 4 different purchases.
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
3 months ago
LeCare
Hello! We are truly sorry to hear about your experience with our Infallible Up to 24H Fresh Wear Foundation in a Powder repeatedly breaking across four different purchases, as this is definitely not the high-quality experience we want you to have. We understand how disappointing and messy it is to have your favorite powder crumble, and we have shared your concerns regarding the durability of our compacts directly with our packaging and development teams. To help prevent cracking, we always suggest using very light pressure when dipping into the compact with a sponge or brush. If you need further assistance, please call our customer care team at 800-322-2036 and provide case number 47403511. Our representatives are available Monday through Friday from 9:00 am to 5:30 pm ET, and we look forward to making this right for you so you can continue to enjoy a flawless, matte finish!
North Carolina
Review 1
Vote 1
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
2 out of 5 stars.
Upset
3 months ago
Two days after I bought it, it came loose from its container and crumbled into powder; I hadn't dropped it or bumped it against anything. This had happened to me once before and I thought it was my fault, but what happened today confirmed that it is a product defect. I can no longer carry it in my purse.
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
3 months ago
LeCare
Hello! We are truly sorry to hear about your experience with our Infallible Up to 24H Fresh Wear Foundation in a Powder crumbling, especially since you took such care with it. We always strive to maintain the high-quality integrity of our compacts and have shared your concerns directly with our development and packaging teams to help prevent this from happening in the future. If you would like further assistance, please feel free to call our customer care team at 800-322-2036 and provide case number 47338235, Monday through Friday from 9:00 am to 5:30 pm ET. We hope to welcome you back to a flawless experience soon!
Review 1
Vote 1
Age:55 to 64
Gender:Female
My eye color:Blue
My hair color:Medium Blonde
My complexion:Light
My undertone:Neutral Undertone
4 out of 5 stars.
Longevity of product
4 months ago
I see a lot of comments about the powder breaking up soon after buying. Mine didn't do it quickly, but did when it was close to being out, and even then I purposely broke the last bits away from the sides and still used the "crumbs" to the last of it and it still worked great!!
Would you purchase this again:Yes
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish Linen
Helpful?
Review 1
Votes 0
Age:35 to 44
Gender:Non-binary
1 out of 5 stars.
Poor packaging
5 months ago
Couldn't even get it home as the packaging popped open and every bit of product ended up in the dirt.
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
4 months ago
consumer care center
Oh no Lauren, we are so incredibly sorry to hear this! Our hearts are absolutely breaking for you—there is nothing more disappointing than being excited to try a new beauty find, only for it to be lost before you even make it home. We always want our packaging to be secure and reliable, and we are so sorry that this happened to you. If you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 9 AM to 5:30 PM ET M – F
Review 1
Votes 0
5 out of 5 stars.
Small in size, but with big results.
5 months ago
I love this product. When I put it on my face, my face becomes more vibrant, it looks more beautiful, more perfect, I feel prettier and more beautiful, I feel like I attract more attention.
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Review 1
Vote 1
2 out of 5 stars.
Just can't due it.
6 months ago
I really like this foundation powder having only trying it recently, but there must be something wrong. I've purchased two, both of which immediately cracked into pieces. The first I carried in my purse and it made a complete mess. The second compact, I only used at home, and it broke up exactly the same. I would completely love this makeup if it lasted. This can't possibly be Loreal's intention. What happened?
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
5 months ago
consumer care center
Hi Lillemo, thank you for sharing your experience with our Up To 24H Fresh Wear In A Powder. We are truly sorry to hear that this product didn't meet your expectations. At L’Oréal Paris, we strive for perfection in every finish, so your feedback is incredibly important to us. We have shared your comments directly with our product team to ensure we continue to deliver the high-quality results you deserve.
Ashland, KY
Review 1
Vote 1
Age:35 to 44
Gender:Female
My eye color:Blue
My hair color:Light Blonde
My complexion:Fair
My undertone:Cool Undertone
1 out of 5 stars.
Shame on me for continuing to buy it
6 months ago
I'm so incredibly frustrated with this powder over the last year or so. It crumbles and breaks after one use. It never used to do this. It's impossible to use because it's so messy.
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
5 months ago
consumer care center
Hello Jennifer, thank you for contacting us regarding our Up To 24H Fresh Wear In A Powder Matte Finish. We are sincerely sorry to hear that your experience with this product did not meet your expectations. We appreciate you taking the time to share your feedback with us, and please be assured that we will share your comments with our quality and development teams for their review.
Dallas Texas
Review 1
Votes 0
Age:25 to 34
My hair color:Bleach Blonde
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
Disappointed
6 months ago
Extremely disappointed with this product now. I am on my 3rd powder due to it breaking. I love this product but I can’t continue to buy something that will break and end up either on the ground or all over my clothes when I try to apply it.
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
6 months ago
LeCare
Hello! Thank you for sharing your feedback on our Infallible Up to 24H Fresh Wear In A Powder Matte Finish. We’re so sorry to hear that your powder has broken multiple times, especially since you love the product itself. We understand how frustrating and disappointing that must be, and we have shared your comments with our team for future consideration. If you need further assistance, please contact us here: https://tinyurl.com/ybvo7kfa
chicago,il
Review 1
Vote 1
Age:35 to 44
Gender:Female
My eye color:Light Brown
My hair color:Dark Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
it needs improving, please fix it already.
6 months ago
L'oreal I think it's time to realize that maybe, you're the problem not the people who are buying the product. It's obvious the company changed the formula, cut back on quality control, stopped putting in the effort into quality ingredients and instead just wants to pass blame onto some other reason why the product keeps crumbling apart or breaking ."Use a lighter touch", "Oh no! call us and reference ######". Stop, just stop. you see dozens of photos of broken powders and complaints about it. Pull the product, fix it and then apologize already.
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
6 months ago
consumer care center
Hello there. Thank you for reaching out about Up To 24H Fresh Wear In A Powder Matte Finish. We understand how disappointing it can be when a product does not meet your expectations. Your feedback is important to us and we will share this with our team.
Siloam Springs, Arkansas
Review 1
Votes 2
Age:55 to 64
Gender:Female
My eye color:Hazel
My hair color:Dark Brown
My complexion:Medium
My undertone:Warm Undertone
3 out of 5 stars.
infallible
7 months ago
I have been a loyal user of the Infallible Powder Foundation for several years and truly love the coverage and finish. It has been my go-to product for a long time.
Unfortunately, I have experienced the same issue with nearly every compact I have purchased over the past two years. It often appears that small cracks are already present in the powder, and because of this the compact quickly breaks apart after only a short time of use. This has happened with the last six or seven compacts I’ve purchased.
Because the product is not inexpensive, it has become difficult to continue buying it at this rate, even though I really love how well it works. I wanted to ask if there have been any changes to the formula or packaging that might be causing this issue.
I would truly like to continue using this product and would appreciate any information or assistance you can provide.
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
7 months ago
LeCare
Hello! We truly appreciate your years of loyalty to our Infallible Up to 24H Fresh Wear Foundation in a Powder and are so sorry for the frustration caused by the consistent breakage you’ve experienced. We always strive to maintain the high-quality integrity of our products and have shared your concerns regarding the formula and packaging directly with our development team for future consideration. To help prevent the powder from cracking, we recommend using light pressure with the provided sponge or a soft brush when dipping into the compact. We would love to assist you directly with this so please feel free to call us at 800-322-2036 and provide case number 45756887. Our customer service representatives are available Monday through Friday from 9:00 am to 5:30 pm ET. We hope you continue to enjoy the flawless finish of your L'Oréal Paris routine!
Review 1
Votes 2
1 out of 5 stars.
BREAKS UP after a few uses!
7 months ago
VERY DISAPPOINTED! BREAKS UP SHORTLY AFTER USE! omg I love product - but I can't continue to buy ever again because it breaks up right away!! I've used this for YEARS! BUT loreal changed something & it breaks up now. Never used to. I'm going with a totally different brand because of this. L'OREAL.. pls fix this or you will lose your customer base.
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
7 months ago
LeCare
Hello! We truly appreciate your long-time loyalty and are so sorry for the frustration caused by your InfallibleUp to 24H Fresh Wear Foundation in a Powder breaking. We always strive to maintain the high-quality integrity of our products and have shared your concerns regarding the formula directly with our development team for future consideration. To help prevent breakage, we recommend using light pressure with the provided sponge or a soft brush when dipping into the compact. If you need further assistance, please feel free to call us at 800-322-2036 and provide case number 45627474. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We hope you continue to enjoy the flawless, long-wear finish of your L'Oréal Paris routine!
Georgia
Review 1
Vote 1
Age:65 or over
Gender:Female
My eye color:Dark Brown
My hair color:Medium Blonde
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Cracks up immediately
8 months ago
Bought the infallible powder twice first at Walgreens and the second in Walmart. Both cracked up in less than 6 weeks. I don’t use it everyday. First I thought it was from traveling on a plane and then it gapoened with the second purchase again. It is frustating because I like it but it is a waste of money.
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
7 months ago
consumer care center
Hello! We truly appreciate your support and are so sorry for the frustration caused by your Infallible Up to 24H Fresh Wear Foundation in a Powder breaking. We always strive to maintain the high-quality integrity of our products and have shared your concerns regarding the formula directly with our development team for future consideration. To help prevent the powder from cracking, we recommend using light pressure with the provided sponge or a soft brush when dipping into the compact. We would love to assist you directly with this so please feel free to call us at 800-322-2036 and provide case number 45370966. Our customer service representatives are available Monday through Friday from 9:00 am to 5:30 pm ET, and we hope you continue to enjoy the flawless, long-wear finish of your L'Oréal Paris routine!
Newcastle, Ok
Review 1
Vote 1
Age:55 to 64
Gender:Female
My eye color:Dark Brown
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
2 out of 5 stars.
Breaks up easily. Doesn’t last long.
8 months ago
Very disappointed in this foundation powder. I like the coverage but the powder breaks up too fast.This is only after a few times using it. It’s too expensive to use only a few times.
I return the one before it because it broke up before I even got to use it. Please make a better product.
Would you purchase this again:Yes
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
7 months ago
LeCare
Hi Lee83! Thanks for reaching out to us regarding Infallible 24HR Fresh Wear Foundation in a Powder. We're sorry to hear that this is crumbling when using it. We want to help. Please call us at: 1.800.322.2036, M-F,9A-5:30PM, ET. Give Ref# 45141414 when calling. We look forward to hearing from you.
Missouri
Review 1
Votes 2
Age:45 to 54
Gender:Female
My eye color:Green
My hair color:Medium Brown
My complexion:Light
My undertone:Neutral Undertone
1 out of 5 stars.
Infallible 24hr foundation in a powder
9 months ago
I like the product, but I have never finished one before it broke in pieces. I don’t carry it in my purse; it stays in a drawer.
I use it sparingly for light coverage.
The most recent one lasted only 2 weeks.
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
8 months ago
LeCare
Hello! Thank you for sharing your feedback on our Infallible Up to 24H Fresh Wear Foundation in a Powder. We are truly sorry to hear about your experience with the powder breaking, especially since you take such care in how you store and use it. We would love to assist you directly with this. Please call us at 800-322-2036 and provide case number 44676898. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to helping you resolve this! L'Oréal Paris.
New Jersey
Review 1
Vote 1
Age:35 to 44
Gender:Female
My eye color:Hazel
My hair color:Medium Brown
My complexion:Medium
My undertone:Warm Undertone
1 out of 5 stars.
Very fallible
10 months ago
Breaks up and falls apart. Can't carry in your purse. My lastest one hasn't left my medicine cabinet. Literally have only used it 5 times, and it just fell out!! I managed to pick up a few large pieces, but the rest are too small and/or wet from the sink!
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
8 months ago
consumer care center
Hello Mrgan. Thank you for reaching out about Up To 24H Fresh Wear In A Powder Matte Finish. We are sorry to hear about your experience. We would like to speak with you directly about it. Please give us a call at 800-322-2036, 9:00 am - 5:30 pm ET for assistance and provide the case #44594244. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
Phildelphia PA
Review 1
Vote 1
Age:45 to 54
Gender:Female
My eye color:Green
My hair color:Medium Brown
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Do not waste your money
10 months ago
Terrible product!!! Cakey and gross. And it falls apart after just a few uses. I’m STILL searching for something to replace my beloved true match mineral powder foundation that you discontinued. SOOO DISAPPOINTING.
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
10 months ago
LeCare
We appreciate you taking the time to share your feedback on the Up To 24H Fresh Wear In A Powder Matte Finish. We're sorry to hear it didn't meet your expectations and will pass this information along to our product development team. We hope you'll give our other products a try and find something that works better for you.
Review 1
Votes 0
1 out of 5 stars.
Crumbled Into Pieces Though Lightly Used
11 months ago
It was a great product until this happened. About 6 months after purchasing. I use it only 3-4 days a week. Pretty much unusable now. It stays in my bathroom, not in my purse. Far too expensive for this to happen!
IMG_7831.jpeg
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
11 months ago
LeCare
Hi Cardiy! Thanks for reaching out to us regarding Infallible Fresh Wear in a Powder Foundation. We're sorry to hear that it is crumbling. We want to help. Please call us at: .800.322.2036, M-F,9A-5:30PM, ET and give Ref# 44089161 when calling. We look forward to hearing from you.
TX
Review 1
Votes 0
Age:25 to 34
Gender:Female
My eye color:Dark Brown
My hair color:Black
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Product Will Break Apart
11 months ago
I purchased this to use for contouring on my cheek bones, jawline, and forehead. It came out very pretty on my skin, but I was skeptical of the many reviews about it breaking thinking that it was all nonsense. Well it wasn’t nonsense AT ALL, 2 weeks in my compact broke, I didn’t drop it and only use light dusting and a brush to obtain the product. I would not recommend buying this is you want to have something that lasts. I threw mine away and will move back to a brand that doesn’t break apart while still very new.
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish Golden Sun
Helpful?
Response from L'Oreal:
11 months ago
LeCare
Hello! We are truly sorry to hear about your Infallible 24H Fresh Wear Powder. We would love to assist you. Please call us at 800-322-2036 and provide the case number 4365882. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We are here to help!
Review 1
Votes 0
1 out of 5 stars.
Total crumble!!
a year ago
Terrible product! I've purchase two pricey compacts and both disintegrated with the first use!
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi Becca. We appreciate your feedback on our infallible up to 24h fresh wear in a powder matte finish true beige. We are sorry to hear that this product did not meet your expectations. Feedback from our consumers is very important to us and helps us improve all of our products. We thank you for giving this product a try as we will be passing on your comments to others in our team.
Chicago, IL
Review 1
Votes 2
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Black
My complexion:Light
My undertone:Warm Undertone
3 out of 5 stars.
Love It, but Quality has Diminished.
a year ago
I’ve been using this product for years, and even though I love it, I’m starting to hate it because the quality has gone down. This powder now cracks and breaks just after a couple uses when it never did that before. I’ve bought more thinking it was just a bad batch, and they all broke a part after initial use. Very disappointed.
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi Lolak13! Thanks for reaching out to us regarding Up To 24H Fresh Wear In A Powder Matte Finish. We understand how frustrating it is to try a new product and not be satisfied. So sorry to hear that it made your face look dry. We will share your comments with others in the company.
Review 1
Votes 2
Age:35 to 44
Gender:Female
My eye color:Hazel
My hair color:Medium Blonde
My complexion:Medium
My undertone:Warm Undertone
3 out of 5 stars.
DISAPPOINTED
a year ago
LOVE THIS PRODUCT BUT IT BREAKS WAAAAY TOO EASILY! I HAVE PURCHASED MULTIPLE TIMES AND THEY BREAK WITHIN A WEEK!
Would you purchase this again:Yes
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi there! Thank you for sharing your experience with our Infallible Up To 24H Fresh Wear In A Powder. We're truly sorry to hear about the issue you're having. We've forwarded your concerns to our team, as we are always striving to improve our creations. We recommend applying the product with the provided sponge or your favorite brush. Please use light pressure when dipping into the compact, as harder pressure could be causing the breakage you're experiencing. If you need further assistance or have more questions, please feel free to contact us at 800-322-2036 and provide case number 43161361. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We're always here to help!
Burlington wi
Review 1
Votes 4
Age:65 or over
Gender:Female
My eye color:Blue
My hair color:Light Brown
My complexion:Light
2 out of 5 stars.
Powder broke into pieces
a year ago
I like the powder, but after using it a few times, it broke into pieces as these pictures show.
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi there! We are sorry to hear that your most recent purchase of the Up To 24H Fresh Wear In A Powder Matte Finish, broke on you. We know this can be frustrating and we will share this feedback with our distribution partners. If you need further assistance, please call us at 1-800-322-2036 M-F 9am-5:30pm ET.
Review 1
Votes 2
Age:45 to 54
Gender:Female
My eye color:Light Brown
My hair color:Medium Blonde
My complexion:Light
My undertone:Cool Undertone
2 out of 5 stars.
Always Breaking
a year ago
I love this product, but every one that I have purchased has broken after a few uses. Such a waste of money!
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi Always Breaking! Thanks for reaching out to us regarding infallible up to 24h fresh wear in a powder matte finish. While we are happy to hear you like the product, we understand how frustrating it can be when the product does not meet your expectations and breaks up. We will share your comments with others in the company.
Columbus, oh
Review 1
Votes 3
Age:35 to 44
Gender:Female
My eye color:Dark Brown
My hair color:Dark Blonde
My complexion:Light
My undertone:Warm Undertone
1 out of 5 stars.
Powdery mess
a year ago
The powder broke up in the case the first day I bought it. It spills out everytime I open the case and creates a powdery mess.
Would you purchase this again:Yes
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi Mml26 ! We are sorry to hear about your experience with the Up To 24H Fresh Wear In A Powder Matte Finish. We know how frustrating this can be and we will be passing your feedback on to the rest of our team as we are always looking for ways to improve our products. We hope you will continue to explore our products and give them another try !
California
Review 1
Votes 3
Age:35 to 44
Gender:Female
My eye color:Light Brown
My hair color:Light Blonde
My complexion:Light
My undertone:Warm Undertone
1 out of 5 stars.
1
a year ago
Bad quality I’ve been buying the powder foundation for years but recently the quality in the product is horrible.😡this is my fifth time buying this product and the powder has been braking every single time.
Would you purchase this again:No
Originally posted on Up To 24H Fresh Wear In A Powder Matte Finish
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi there! We appreciate you taking the time to share your feedback on the Up To 24H Fresh Wear In A Powder Matte Finish. We're sorry to hear it didn't meet your expectations and will pass this information along to our product development team. We hope you'll give our other products a try and find something that works better for you.
Pennsylvania
Review 1
Votes 3
Age:55 to 64
Gender:Female
My eye color:Hazel
My hair color:Light Blonde
My complexion:Medium
My undertone:Neutral Undertone
1 out of 5 stars.
Cakey.
a year ago
Its DEFINITELY not the original powder which was amazing! I've tried this off and on after the original was discontinued and it's disappointingly cakey.. and no longer has that light, fresh feel. It's gross. Loreal would do well to bring back the original 16 hour pro matte foundation in a powder. We all loved it! I keep searching Loreal products hoping they bring back the same qualities in a new product.
Would you purchase this again:No
Helpful?
Response from L'Oreal:
a year ago
LeCare
Hi Birdie ! Thanks for reaching out to us regarding Up To 24H Fresh Wear In A Powder Matte Finish Sand. We understand how frustrating it is to try a new product and not be satisfied. So sorry to hear that it made your face look dry. We will share your comments with others in the company.
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