Copyright © 2013 L'Oréal USA, Inc. All trade marks registered. All rights reserved.
In accordance with laws governing literary and artistic property rights or other similar rights, the reproduction or redistribution of the elements that make up the L'Oréal Paris USA website, in whole or in part, is strictly prohibited. All of the brands cited herein are registered trademarks.L'Oréal Paris USA is happy to welcome you to its website. While L'Oréal Paris USA has endeavoured to ensure the accuracy of the information accessed via the website, L'Oréal Paris USA does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website, and declines all responsibility for technical inaccuracies or other errors. L'Oréal Paris USA declines all responsibility for any difficulties encountered in accessing the site or for any communication line failure.
effective date: August 15, 2001Back To Top
L'Oréal Paris USA has adopted this Privacy Statement in order to inform you of its policies with respect to information collected from this website. Your use of this website constitutes your acceptance of this Privacy Statement and your consent to the practices it describes.Back To Top
Information Collected on lorealparisusa.com : Automatic Collection of Anonymous Information
When you visit the L'Oréal Paris USA website, like when you visit most other websites, certain anonymous information about your visit is automatically logged, which may include information about the type of browser you use, the server name and IP address through which you access the internet (such as "aol.com" or "earthlink.net"), the date and time you access the site, the pages you access while at the L'Oréal Paris USA website, and the internet address of the website, if any, from which you linked directly to the L'Oréal Paris USA site. This information is not personally identifiable.Back To Top
Personally Identifiable Information
Personally Identifiable Information is any information that concerns you individually and would permit someone to contact you, for example, your name, address, telephone/fax number, social security number, email address or any information you submitted to lorealparisusa.com that identifies you individually. Lorealparisusa.com will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want lorealparisusa.com to obtain any personally identifiable information about you, do not submit it. You can visit and browse the L'Oréal Paris USA website without revealing personally identifiable information about yourself. You may also choose to disclose personally identifiable information about yourself, which may be maintained as described below. Lorealparisusa.com may collect personally identifiable information about you from its website by methods such as the following:Registration Forms - If you are offered the opportunity to enter a promotion, to become a registered user of the L'Oréal Paris USA website, or to opt-in to receive L'Oréal information through another site, you must apply by filling out the registration form on the site. This form requires certain personally identifiable information that may include, without limitation, your name, email address, postal address, telephone number, areas of interest, product usage, and/or a unique individual password. Transactions and Activity - If you become a registered user or if you conduct transactions through the L'Oréal Paris USA website, lorealparisusa.com collects information about the transactions you engage in while on the website and your other activity on the site. This information may include, without limitation, areas of the website that you visit, transaction type, content that you view, download or submit, transaction amount, payment, shipping and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business.
Email and other voluntary communications - You may also choose to communicate with lorealparisusa.com through email, via our website, by telephone, in writing, or though other means. We collect the information in these communications, and such information may be personally identifiable.Back To Top
Lorealparisusa.com may use the personally identifiable information collected through its website primarily for such purposes as:Helping to establish and verify the identity of users;opening, maintaining, administering and servicing users' accounts or memberships;processing, servicing or enforcing transactions and sending related communications;providing services and support to users;improving the website, including tailoring it to users' preferences;providing users with product or service updates, promotional notices and offers, and other information about L'Oréal Paris USA and its affiliates;responding to your questions inquiries, comments and instructions;
Maintaining the security and integrity of its systems.
Lorealparisusa.com uses the anonymous browsing information collected automatically by its servers primarily to help it administer and improve its website. Lorealparisusa.com may also use aggregated anonymous information to provide information about its website to advertisers, potential business partners and other unaffiliated entities. Again, this information is not personally identifiable.Back To Top
Disclosure of Information
Lorealparisusa.com does not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to you. L'Oréal Paris USA may use unaffiliated companies to help it maintain and operate its website or for other reasons related to the operation of its business, and those companies may receive your personally identifiable information for that purpose. L'Oréal Paris USA may also disclose personally identifiable information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by law. Finally, as L'Oréal Paris USA's business develops, it may sell or buy corporate assets, and in such transactions customer information may be one of the transferred business assets. If L'Oréal Paris USA, its internet businesses, or substantially all of its assets, is acquired, customer information may be one of the assets transferred.Back To Top
This website is directed toward and designed for use by persons aged 13 or older. Lorealparisusa.com will not approve applications of, or establish or maintain accounts or memberships for, any child whom lorealparisusa.com knows to be under the age of 13. Lorealparisusa.com does not solicit or knowingly collect personally identifiable information from children under the age of 13. If lorealparisusa.com nevertheless discovers that it has received personally identifiable information from an individual who indicates that he or she is, or whom L'Oréal Paris USA otherwise has reason to believe is, under the age of 13, lorealparisusa.com will delete such information from its systems. Additionally, a child's parent or legal guardian may request that the child's information be deleted from lorealparisusa.com's files. To do so, contact us and let us know you’d like us to delete this information from our files.
Click to inform us of an account you would like to delete. Please provide the email address connected to this account.Back To Top
Cookies and Advertisers
Most web browser applications (such as Microsoft Internet Explorer and Firefox) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website.Back To Top
Lorealparisusa.com maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from lorealparisusa.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. Lorealparisusa.com restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.Back To Top
In order to provide service to you, lorealparisusa.com will send you communications related to your transactions, security or the administration of its website. From time to time, lorealparisusa.com and its affiliates may also wish to send you other messages or updates about lorealparisusa.com, its affiliates, or their promotions and other activities. If you do not wish to receive non-transaction/security related communications from lorealparisusa.com and its affiliates, please unsubscribe from our mailing list.
Click here to be removed from our mailing list.Back To Top
Lorealparisusa.com allows you to change or update the information you may provide in your optional registration form. If you would like to change or update your personal information, go to the Registration Information Tab in My L’Oréal.Back To Top
If you have questions about this privacy statement, the information practices of lorealparisusa.com or your dealings with lorealparisusa.com, please contact L'Oréal Paris USA Consumer Affairs, P.O. Box 98, Westfield, NJ 07091 or call Consumer Affairs at 1-800-535-3457.Back To Top
Lorealparisusa.com reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, lorealparisusa.com will post a notice on its homepage and a link to the new policy.Back To Top
Coupon Redemption Statement
This letter explains the terms and conditions under which L’Oréal USA, Maybelline-Garnier, and Soft Sheen, Inc. will reimburse customers for coupon submissions. Proper store redemption of our coupons authorizes you to submit for reimbursement by L’Oréal USA, Maybelline-Garnier, Soft Sheen, Inc.
Your redemption of coupons signifies compliance with L’Oréal USA, Maybelline-Garnier & Soft-Sheen Inc.’s requirements, as outlined below.
Redemption at the Store
1. Coupons are redeemable only by a consumer purchasing the product(s) indicated.
2. Coupons may not be reproduced, photocopied, trimmed or altered in any way by the retailer or consumer.
3. Coupons are non-assignable and are void if transferred from their original recipient to any other person, firm or group. L’Oréal USA, Maybelline-Garnier, Soft Sheen, Inc. does not permit the unauthorized distribution, collection, sale or assignment of its coupons for any reason. Therefore, coupons are not to be used in swap boxes, taped to product or placed on hooks near L’Oréal USA, Maybelline-Garnier, Soft Sheen, Inc. products, gathered and distributed by any person or group for charitable fund-raising purposes, or otherwise used in any way except as described in Requirement 1 above.
4. Coupons are void if taxed, restricted, or prohibited by law.
5. The consumer must pay any applicable sales tax.
6. There is a limit of one coupon per purchase of the product and size(s) indicated.
7. Coupons only redeemable by authorized dealers located in the U.S., including Military bases.
Processing Coupons for Payment
1. L’Oréal USA, Maybelline-Garnier, Soft Sheen, Inc. will accept properly redeemed and identified coupons directly from the retailer, through a retailer clearinghouse, or through a retailer-billing agent. Coupons from unauthorized intermediary agents will not be accepted.
2. All applicable IRS reporting requirements, including obtaining an appropriate taxpayer identification number must be complied with.
3. To redeem coupons for L’Oréal USA, Maybelline-Garnier, Soft Sheen, Inc., send properly redeemed coupons to:
L’Oréal USA Maybelline-Garnier
P.O. Box 880379 P.O. Box 880306
El Paso, TX 88588-0379 El Paso, TX 88588-0306
Policy for Payment and Denials
* You will be reimbursed for the following three items:
o Face value of coupons or if the coupon calls for free merchandise, for your retail-selling price (up to the stated maximum amount).
o 8¢ for handling each coupon properly redeemed. An industry study, independently conducted by Arthur Andersen, identified that the 8¢ covers the following costs:
+ Front-End Handling by the retailer 4.8¢
+ Store to Headquarters Accounting .4¢
+ Store Occupancy .4¢
+ Sundry Loss .56¢
+ Cost of Funds .96¢
+ Coupon Processing .88¢
This covers any special handling, invoice preparation, or other fees.
Retailers who sort and submit directly to our PO Box(es) will be reimbursed for reasonable postage indicated on the package received.
Retailers using a retailer clearinghouse or billing agent will be reimbursed at a per thousand rate of $5.00/M
You will NOT be reimbursed for unreasonable postage on any additional fees.
Coupon reimbursements may not be deducted from invoices.
Should you receive a denial and wish to challenge it, you must present to L’Oréal USA, Maybelline-Garnier, Soft Sheen, Inc. upon request evidence of purchase of sufficient stock to cover coupons submitted to us for payment.
1. The cash redemption value of each coupon is 1/20 of one cent.
2. It is FRAUD to present coupons for redemption other than as provided by this Redemption Policy.
3. FAILURE TO OBSERVE THESE TERMS AND CONDITIONS FOR PROPER REDEMPTION MAY AT THE SOLE OPTION OF L’ORÉAL USA, MAYBELLINE-GARNIER, SOFT SHEEN, INC. VOID ALL COUPONS SUBMITTED FOR REIMBURSEMENT AND ALL COUPONS MAY BE RETAINED AS PROPERTY OF L’ORÉAL USA, MAYBELLINE-GARNIER, SOFT SHEEN, INC. WITHOUT PAYMENT. FAILURE TO ENFORCE ANY TERMS OR CONDITIONS HEREOF SHALL NOT BE DEEMED A WAIVER FOR THEM.Back To Top