Terms of Use



DECEMBER 1, 2016

PLEASE READ CAREFULLY. By participating, you agree to the following rules governing the L’Oréal Paris Worth It Rewards Program, including, except where prohibited by law, binding arbitration, in the event of any disputes involving your purchase or participation. You need not join to purchase products at www.lorealparisusa.com or any retail location. If you do not agree with these rules, please do not enroll.

  • Overview of the L’Oréal Paris Worth It Rewards Program:

    The L’Oréal Paris Worth It Rewards Program (the "Program") is sponsored by L’Oréal Paris ("Sponsor") and administered by 500 Friends (“Administrator”), through which individuals (“Member”) can receive points by purchasing products from authorized in-store retailers or by completing other qualifying behaviors on www.lorealparisusa.com. Membership rewards and benefits are valid only at www.lorealparisusa.com.

  • General Membership Guidelines:

    Participation in the Program is voluntary. You need not join to purchase products at L’Oréal Paris.com or at any retail location. Membership is nontransferable and is subject to present and future terms and conditions. Communications about the Program, including any changes, will be communicated by email or at www.lorealparisusa.com. Membership in the Program and its benefits are offered at the discretion of L’Oréal Paris. L’Oréal Paris, may, at any time terminate, change, limit, modify or cancel the Program or any rules, regulations, benefits or conditions of participation by posting the modified rules at www.lorealparisusa.com. Your continued participation in the Program after such posting will constitute your acceptance.

  • Eligibility:

    The L’Oréal Paris Worth It Rewards program (“Program”) is open to legal residents of the fifty (50) United States (excluding Puerto Rico) and District of Columbia who are 18 years of age or older at the time of registration, who provide and maintain a valid email address. The Program is provided to individuals only. Corporations, associations or groups may not participate. Employees of Sponsor and Administrator are ineligible to participate in Program. The Program is void where prohibited by law.

  • Duration of Program:

    The current phase of the Program begins at 12:01 AM Eastern Time (“ET”) on December 1, 2016 and ends at 11:59 PM ET on December 31, 2017. In the event the Program is terminated early, Member’s ability to use accumulated points may be affected. Sponsor will advise Member of any change in Program timing by email and message on website.

  • Enrolling in the Program:

    You may enroll in the Program through www.lorealparisusa.com. To enroll, you must provide your full name, email address, date of birth and create a password to access your Program account. You are responsible for creating a complex password to protect your member account and to ensure that you do not share your password with others. Your enrollment will be confirmed with a welcome message at the email address provided which will include your Program enrollment information.

  • One (1) account per person.

    The person who is the authorized email account holder of the email address indicted when registering will be deemed to be the Member. When a Member redeems points for products or services, he or she may need to provide a valid physical address which will be linked to his or her Account. If Member does not provide a physical address when required, or if his or her email address is deemed to be invalid, Sponsor reserves the right to not redeem reward, to invalidate the entry or play, and/or to lock Member’s Account, in its sole discretion.

  • Receiving Program Rewards:

    • Program Reward Offers are based on dollars spent on qualifying L’Oréal Paris purchases or other qualifying behaviors. Program Reward Offers may be redeemed only for purchases made at authorized retail stores. Purchases at L’Oréal Paris in non-authorized retail locations, Travel Retailers and e-tailers are not eligible for Program.
      • As a member of the Program you will receive 5 base points per $1 spent on qualifying purchases (see "Non-Qualifying Purchases" below) when you use your Program Rewards program membership for purchases made at any authorized retailers where L’Oréal Paris products are sold.
      • From time to time, L’Oréal Paris may establish (at its sole discretion) loyalty criteria pursuant to which Member's may "receive" Points (such as, for example: by registering for the L’Oréal Paris Worth It Rewards Program; by sharing User Content at the program; by engaging in certain specified activities at the L’Oréal Paris site (as defined below), visiting or watching videos at lorealparisusa.com; by engaging in certain specified activities related to social networks).
    • Reward Levels:
      There are two (2) Program Reward Levels. Bold and Fearless. Reward Levels perks may be updated from time-to-time.

      Bold Reward Level:
      Access to digital catalogue
      Opportunity to participate in upcoming product launches
      Access to Special Promotions

      Fearless Reward Level: When you reach 1250 points in a calendar year....
      All Base Rewards
      150 bonus points towards a $3 Off Coupon
      Opportunity to redeem deluxe samples

    • Retailer Loyalty Card
      You may have the opportunity to add a retailer loyalty card and link the membership to your L’Oréal Paris Worth It account. If you do so, your purchases and the points will be automatically added to your Program account. The retailer loyalty card Terms and Conditions and Privacy Policy will apply. Additional terms and conditions will apply to these offers. It may take up to 30 days for points received from these purchases to post to your Program account.

    • Points from purchases will post to your Program account approximately 48 hours from purchase date, delivery date, shipment date or purchase upload date. Points are based on dollars spent on qualifying purchases or other qualifying behaviors.

    • On purchases made from retail stores, you may take a photo or scan of your receipt, save the receipt image to your computer and then upload the receipt image to lorealparisusa.com and submit.

    • Sponsor reserves the right to change the number of points awarded for purchases or other qualifying behaviors at any time during the Program. Points collected through other methods including, such as sweepstakes, may vary in value.

    • Program Reward Offers may make promotional offers selectively available to members, based on purchase activity, geographic location, program participation, or other factors.

    • From time to time, L’Oréal Paris may also provide members with an opportunity to receive additional Points or L’Oréal Paris Reward Offers through participation in site activities, such as watching videos, posting reviews/uploading user content (“User Generated Content”) in social media.

  • User Generated Content:

    Program Rewards may include discussion forums or other features, where Members may upload, display or transmit user generated content and other information of interest to those Members (including without limitation, “User Content”). Each Member agrees not to (a) take any action or (b) upload, post, submit or otherwise distribute or facilitate distribution of any User Content (including text, communications, software, photographs, videos, sound recordings, data or other information) using any communications service, discussion forum, directory, survey, feedback or other service available on or through the program, in any manner, that is unlawful, deceptive, misleading, fraudulent, threatening, abusive, harassing, libelous, invasive of another's privacy, tortious, obscene, profane or which otherwise violates the Terms of Service. When posting User Generated Content, Member must follow these guidelines:

    • must be at least 18 years old, the sole author and owner;
    • must disclose any material connection to L’Oréal Paris including receipt of free product samples for review purposes or other compensation [i.e. Points] or affiliation (#gotitfree; #receivedsample;)
    • must not make any reference to medical conditions;
    • must represent your sole opinion and must be true and accurate;
    • must have permission from any other person(s) featured in your submission;
    • must not infringe on any patents, trademarks, trade secrets, copyright, right of publicity, privacy right or other right of any party;
    • must not include any information that references other websites or personal information such as addresses, email addresses, contact information, phone numbers, credit card information, etc. for you or anyone else that can be used to track, contact or impersonate that person;
    • you grant L’Oréal Paris and its affiliates a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any intellectual property (“IP”) content that you post such as photos and videos;
    • all "moral rights" that you may have in the User Posting has been voluntarily waived by you.

    Because L’Oréal Paris does not review the substance of Member postings on L’Oréal Paris Worth It Rewards or other communications, every Member must be careful in dealing with other Members to avoid fraud. Member acknowledges that information provided by other Members may, despite the prohibitions set forth in the Terms of Service, be harmful, inaccurate or deceptive. Authentication of the true identity of Internet users is difficult, and so L’Oréal Paris cannot and does not confirm that each Member is the person who they claim to be.

  • Sweepstakes:

    From time to time, L’Oréal Paris may offer a Sweepstakes. No purchase is necessary for participation in any sweepstakes. VOID WHERE PROHIBITED BY LAW. Sweepstakes are subject to Official Rules that will be posted at www.lorealparisusa.com/worth-it-rewards/about during the promotion period.

  • Redeeming Program Rewards:

    Members can use Points to receive products and services from the Program catalogue. Visit www.lorealparisusa.com to see offers. To be eligible to use Points, you must have at least 25 Points in your Program account.

    • Once you use a L’Oréal Paris Reward Offer or Points, they cannot be re-used.
    • Points accumulate over a twelve (12) month period (“Rolling Basis”) and will revert to zero at the end of that period. For example, if you receive points on December 15, 2016 they will expire on December 16, 2017.
    • Members must have sufficient Points to redeem L’Oréal Paris Reward Offers. Points cannot be combined with cash or with another member’s Points to obtain a L’Oréal Paris Reward Offer. L’Oréal Paris reserves the right to limit the quantities of L’Oréal Paris Reward Offers redeemed by a single member in a given time period. L’Oréal Paris Reward offers can only be used by the owner of the Rewards account. In the event you return a purchase for which you received Points, Points will be deducted based on the dollar value of the return.
    • Redemption offers may be time-limited or available only in limited quantities.
    • Points donations are not tax deductible. Once a donation has been made, it is final and non-refundable.
  • Account Activity:

    • Points and Program Reward Offers will be available 48 hours after successful submission on qualifying purchases or behaviors. Rewards updates will be emailed on the first day of the month following the end of the 30-day period. For example, if you reach 100 points on June 15, your points will mature on July 15.
    • Each Member is responsible for ensuring the accuracy of his/her Account and should check his/her Account regularly. Each Member is responsible for ensuring that the mailing address and the email address associated with his/her Account is accurate and up to date. Sponsor is not responsible for non-receipt of a Reward that was shipped to the mailing address associated with a Member’s Account. Changes to an Account or Account Information may only be made by the Member to whom the Account belongs. Sponsor is not responsible for any incorrect or inaccurate information supplied by any Member participating in the Program.
    • If a Member believe that points were not properly credited to his/her Account or did not provide Rewards number at the time of purchase, the Member must notify Sponsor by using one of the communication options in the Contact Us page found at, www.lorealparisusa.com/services/contact-us within 30 days of the date the purchase was made.
    • Upon termination of a Membership/Account for any reason, all points are lost, regardless of how they were acquired by Member.
    • In the event the Program is extended for another term, points received during the prior calendar year will be carried over into the new term.
    • Memberships/Accounts cannot be transferred to another person.
    • In the case of a dispute regarding the points available to any member, L’Oréal Paris’ decision will be final.
  • Duplicate Accounts:

    • Only one L’Oréal Paris Worth It Rewards Program account may be associated with a single email address. In the event of a dispute over ownership of an account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.
    • If more than one (1) account is assigned to an individual, or if an individual opens more than one (1) account, Member will only receive points for one (1) account. Duplicate Accounts will be cancelled.
  • Inactive Accounts

    • In the event an Account is inactive for any given 365 day period, the member Member's account will be deactivated. Inactivity is defined as no Points received or no Point redemption. No extensions, cash refunds or other exchanges will be allowed for Points that have been removed from an Account based on inactivity. In order to reactivate an account a Member must contact customer satisfaction from the email address that is assigned to the account.
    • Sponsor reserves the right to deactivate an Account in which points were obtained as a result of fraudulent or unsportsmanlike activity or technical failures of any kind.
  • Membership Cancellation:

    You may cancel your membership in the Program at any time by writing to L’Oréal Paris, PO Box 98, Westfield NJ 07091, Attn: Customer Care or calling our toll free number 800-322-2036.

  • Communication:

    As a member, you will periodically receive emails from L’Oréal Paris. You may opt-out of the marketing emails at any time, but operational emails will still be sent to you as it relates to your membership in L’Oréal Paris Rewards. Examples of these are: the welcome email, a L’Oréal Paris Reward confirmation email, a monthly Points balance email, or other communications that help us to ensure that your account is monitored. Unless otherwise stated, Points or Reward Offers will be communicated to you via email on a monthly basis.

  • General Program Conditions and Exclusions:

    • Artwork, photography, and logos, including those for L’Oréal Paris used in conjunction with Program Rewards, on this web site or in print are copyrighted intellectual property of L’Oréal Paris. These materials may not be reproduced, replicated or doctored in any manner. All other material, including text, photos, and design, is copyright to L’Oréal Paris and may not be reproduced elsewhere without explicit written permission. All sales and marketing brochures are to be used as reference only and not to be duplicated, printed or reproduced for commercial use.
    • L’Oréal Paris reserves the right to cancel, suspend and/or modify the Program, or any part of it, if there is any evidence of virus, worms, bugs, non-authorized human intervention, or any fraud, technical failures or any other factor beyond L’Oréal Paris’ reasonable control impairs the integrity or proper functioning of the Program, as determined by L’Oréal Paris in its sole discretion. L’Oréal Paris reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the registration process or the operation of the Program or to be acting in violation of these Terms and Conditions or any other promotion or in an unsportsmanlike or disruptive manner. Any attempt by any person to deliberately undermine the legitimate operation of the Offer may be a violation of criminal and civil law, and, should such an attempt be made, L’Oréal Paris reserves the right to seek damages (including Attorneys’ fees) from any such person to the fullest extent permitted by law. L’Oréal Paris failure to enforce any term of these Terms and Conditions shall not constitute a waiver of that provision.
    • By enrolling in L’Oréal Paris Rewards, you agree to provide true, accurate, current and complete information about yourself and maintain and promptly update the information to keep it true, accurate, current and complete. If you provide any data that is untrue, inaccurate, not current or incomplete, or if L’Oréal Paris, in its sole discretion, suspects that your registration data is untrue, inaccurate, or incomplete or that you are in any way abusing your membership in L’Oréal Paris Rewards, L’Oréal Paris reserves the right to suspend, terminate or refuse your participation.
    • Points and L’Oréal Paris Reward Points cannot be redeemed for cash at any time (unless required by law).
    • Points may not be used towards purchases of gift sets, L’Oréal Paris gift certificates, charitable items, promotional value sets, sales tax, or shipping charges. Points may not be combined with other L’Oréal Paris promotional offers. Redemption offers are time-limited or available only in limited quantities.
    • Points may not be combined with another member’s Points, transferred, of sold. Points have no cash value and cannot be redeemed for cash at any time. Points have no purpose or use other than in exchange for benefits, products or services offered by L’Oréal Paris.
    • Points are not valid unless received in strict compliance with the requirements set forth and intended by L’Oréal Paris and member shall not attempt to receive points by any means (including without limitation, by using any script, bot, data mine or other automated means) that only simulates applicable requirements. In the case of a dispute regarding the Points available to any member, L’Oréal Paris’s decision will be final. Upon termination of membership for any reason, all points will be forfeited and L’Oréal Paris will not provide cash equivalent for rewards or Points.
    • By enrolling in L’Oréal Paris Rewards, you agree not to (a) take any action or (b) upload, post, submit or otherwise distribute or facilitate distribution of any User Content (including text, communications, software, photographs, videos, sound recordings, data or other information) using any communications service, discussion forum, or other feature available on or through L’Oréal Paris Rewards, in any manner, that is unlawful, deceptive, misleading, fraudulent, threatening, abusive, harassing, libelous, invasive of another's privacy, tortious, obscene, profane, infringes on any patent, trademark, trade secret, copyright, right of publicity, right of privacy, any other right of any party or which otherwise violates L’Oréal Paris Site Terms and Conditions or any Other Agreement.
    • You further agree not to (a) upload any content that imposes an unreasonable or disproportionately large load on L’Oréal Paris computing, storage or communications infrastructure, or attempts to gain unauthorized access to the Service, other accounts, computer systems or networks connected to the Service, through password mining or otherwise; (b) contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware or network system or to damage or obtain unauthorized access to any system, data or other information of L’Oréal Paris, or any third party; (c) creates Member accounts by any automated means or under false pretenses or impersonates any person or entity, including an employee or representative of L’Oréal Paris; (d) harvests, scrapes or collects any information from L’Oréal Paris.com.
    • Neither L’Oréal Paris nor Administrator is responsible for any incorrect or inaccurate information supplied by Members while participating in the Program.
    • Accrued points are not transferable in the event of death or divorce and do not constitute property of member.
  • Release:

    By participating in Program, each Member agrees to release and hold harmless L’Oréal Paris, 500 Friends and their respective parents, affiliates, suppliers, distributors, advertising/promotion agencies, and offer suppliers, and each of their respective parent companies and each such company’s officers, directors, employees and agents (collectively, the “Released Parties”) from and against any claim or cause of action, including, but not limited to, losses or damages of any kind, including personal injury, death, or damage to or loss of property, arising out of participation in the Offer or receipt or use or misuse of any Product or coupon.

  • Limitation of Liability:

    The Sponsor is not responsible for incorrect or inaccurate transcription of information, for problems related to any of the equipment or programming associated with the Program or utilized by the Member, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network, cellular network, or electronic transmission, for problems relating to computer equipment, software, inability to access the Website or online service, or for any other technical or non-technical error or malfunction. In the event of a printing error or irregular packaging, neither L’Oréal Paris nor respective related companies, parents, subsidiaries, affiliates, and respective agents and their agencies, suppliers and other companies involved in the development or execution of the Program or the production or distribution of Program materials (“Releasees”) shall have any liability. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL ANY OF THE RELEASEES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PROGRAM OR MERCHANDISE OFFERED THROUGH THE PROGRAM, EVEN IF ANY OR ALL OF THE FOREGOING OR ANY OF THEIR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF THE SPONSOR IMPROPERLY DENIES A MEMBER ANY POINTS, LIABILITY WILL BE LIMITED TO THE EQUIVALENT NUMBER OF POINTS. BY PARTICIPATING IN THE PROGRAM, A MEMBER WAIVES ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO SUCH MATTERS IN ANY FORUM BEYOND ONE YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED. L’Oréal Paris, its officers, directors, employees, promotion agencies, agents, successors, assigns, and service providers, are not responsible for any products or services offered by the Rewards Partners. TO THE FULLEST EXTENT ALLOWABLE BY LAW, L’Oréal Paris, ITS JOINT VENTURES, OFFICERS, DIRECTORS, EMPLOYEES, AND THEIR PROMOTION AGENCIES SPECIFICALLY DISCLAIM ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS AND/OR SERVICES OFFERED BY ANY REWARDS PARTNER, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Members agree to rely solely on the manufacturer's warranties, if any, for any products redeemed through this Program. By participating in the L’Oréal Paris Rewards Program, each member hereby releases the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney’s fees) relating to that member’s participation in L’Oréal Paris Rewards, use of points or rewards, or agreement to these Terms. L’Oréal Paris is not responsible for requests or correspondence lost or delayed in the mail.

  • Arbitration/Choice of Law:

    This Program and these Terms will be governed by and construed under the substantive laws of the State of New York, without reference to conflict-of-laws considerations. L’Oréal Paris and Member each agree that any dispute, claim, or controversy arising from or relating to this Program and these Terms or member’s Program membership will be resolved by binding arbitration, except where prohibited by law, conducted in the State of New York. L’Oréal Paris and member each acknowledge and agree that each has chosen arbitration rather than litigation to resolve any such dispute, claim, or controversy. L’Oréal Paris and member each understand that a judgment on any arbitral award may be entered in any court having jurisdiction. No arbitration under this Program and these Terms will be consolidated with any other arbitration.

  • Privacy:

    Your privacy is important to us. Enrollment information collected by the L’Oréal Paris Worth It Rewards Program is subject to L’Oréal Paris Privacy Policy at www.lorealparisusa.com.

  • Questions:

    If you have questions about your enrollment, these Terms and Conditions, Points or Program Reward Offers, please contact L’Oréal Paris Customer Support by writing to L’Oréal Paris, PO Box 98, Westfield NJ 07091, Attn: Customer Care or calling our toll free number 800-322-2036.

Sponsor: L’Oréal Paris, 10 Hudson Yards, New York New York 10001
Administrator: 500 Friends, 405 Howard St, Suite 675, San Francisco, CA 94105

Updated: September 14, 2016