Pro-Last Waterproof Pencil Eyeliner

Hi Susan 57! Thank you for trying our Infallible Pro-Last Waterproof Eyeliner. Our Infallible Pro-Last Waterproof Eyeliner is not designed to scroll up and down. We recommend using a makeup pencil sharpener to sharpen the eyeliner. Our Infallible Eye Makeup Pencil Sharpener can be found in your local store, or online through this link: http://tinyurl.com/ychb8kpm We hope hope that you love our Infallible Eye Makeup Pencil Sharpener!

Hi Leslie2615! Thank you for inquiring about our Pro-Last Eyeliner. Despite the plastic-coated appearance of this Eyeliner, it can be sharpened with a cosmetic sharpener. Our L'Oréal Dual Sharpener would be a great product to use. For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. We hope this information helps!

Hi Kirasmom! This pencil is not retractable! You will have to use a cosmetic sharpener in order to get more product out. We recommend our dual ended sharpener, take a look here: https://www.lorealparisusa.com/products/makeup/eye/eyeliner/infallible-eye-makeup-pencil-sharpener.aspx?shade=eye-makeup-pencil-sharpener

Hi there! This new generation of gel liners provides great color payoff but needs a gentle touch to sharpen successfully. For best results, insert the pencil into the sharpener no more than 1/4 of an inch. If you push the pencil too far into the sharpener, the blade will grab too much and become difficult to sharpen. The goal is to shave off the resin in a thin curl to reveal more liner. The pencil should be sharpened frequently so that 3 or 4 gentle turns are sufficient to achieve the desired result. Replace sharpener when the blade has dulled and no longer sharpens smoothly. Sharpening this way will assure a perfectly tapered tip without any waste or loss of liner. Because the pencil is encased in plastic you may be applying more force than you should, assuming it will be tougher to sharpen. Pushing the pencil too far into the sharpener will cause the blade to grab too thick a chunk of the outer casing. Light pressure will keep a thin, continuous curl of plastic to shave off, leaving a perfect point. We hope this helps!

Hi there! This new generation of gel liners provides great color payoff but needs a gentle touch to sharpen successfully. For best results, insert the pencil into the sharpener no more than 1/4 of an inch. If you push the pencil too far into the sharpener, the blade will grab too much and become difficult to sharpen. The goal is to shave off the resin in a thin curl to reveal more liner. The pencil should be sharpened frequently so that 3 or 4 gentle turns are sufficient to achieve the desired result. Replace sharpener when the blade has dulled and no longer sharpens smoothly. Sharpening this way will assure a perfectly tapered tip without any waste or loss of liner. Because the pencil is encased in plastic you may be applying more force than you should, assuming it will be tougher to sharpen. Pushing the pencil too far into the sharpener will cause the blade to grab too thick a chunk of the outer casing. Light pressure will keep a thin, continuous curl of plastic to shave off, leaving a perfect point. We hope this helps!

I echo all the other concerns over the non ability to extend the eye pencil. it should be labeled as a 1to 2 week product as it does not last any longer than that. I will attempt to get my money back. Will never buy this product again. 

Hello! Please note that our Pro-Last Waterproof Pencil Eyeliner does not swivel. To advance more product, the eyeliner should be sharpened with any cosmetic sharpener, like our L'Oreal Paris Dual Sharpener. Hope this helps! https://www.lorealparisusa.com/products/makeup/eye/eyeliner/loreal-paris-dual-sharpener-with-cover.aspx?shade=dual-sharpener-with-cover

Hi Tlc5! Please note that this pencil does not swivel. Despite the plastic-coated appearance of the Pro-Last Eyeliner, it can be sharpened with a cosmetic sharpener like our L'Oréal Dual Sharpener (http://tinyurl.com/y7mlsjlp) - Hope this helps!